Representative

• Provide optimum customer service to maintain existing members and prevent cancellations
• Take full responsibility for every call and ensure callers’ concerns are met
• Handle inbound and outbound calls while adhering to hold time, talk time, after-call work, schedule adherence, and quality assurance objectives
• Respond correctly to Department of Health audit calls
• Act as a liaison between internal and external customers
• Respond promptly, accurately, effectively, politely, and professionally to calls
• Perform accurate and timely data input on all customer contacts
• Simultaneously access multiple databases while addressing customer needs
• Research information needed to accurately respond to customer needs
• Ask appropriate questions to understand customer concerns
• Explain policies and procedures on incoming and outgoing calls
• Educate members about benefits and MVP procedures
• Develop a comprehensive understanding of all lines of business
• Use required technical skills to perform tasks efficiently
• Deliver information clearly and confidently

Care Center Representative serving MVP Health Care insurance members remotely across New York State

Care Center Representative

Care Center Representative supporting MVP Health Care, a New York and Vermont health-plan provider.
Handling member calls, benefit education, policy explanations, and accurate customer-contact documentation remotely across New York State.

• Conduct and manage on-site insurance property claim inventory assignments according to SOS field inventory processes
• Complete assigned tasks in alignment with department, facility, operational, and corporate goals
• Assist with business development activities for new and existing service offerings
• Promote, build, and maintain customer relationships with adjusters to support retention and repeat use
• Communicate daily with the Field Manager and Service Manager about operational issues and improvements
• Follow standard operating and safety procedures
• Take on additional responsibilities as assigned
• Travel to claim site locations within the geographic area
• Work independently without direct onsite supervision

Part-time field claims representative conducting property inventories for Solera’s vehicle lifecycle software business

Field Claim Representative

Part-time field claims representative conducting on-site property claim inventories for Solera. Supporting insurers and policyholders through customer relations, business development, and safe field operations.

• Prepare, validate, and complete all steps needed to clear new cases for pre-scheduled services
• Validate and gather insurance and demographic information
• Contact insurance companies by website, phone, or fax to verify benefits and obtain authorizations
• Identify insurance guidelines and facilitate communication
• Use the EPIC system to verify benefits and eligibility
• Complete and obtain necessary authorizations for scheduled services
• Collaborate with clinical providers, on-site case management, and LPN/RN or Nurse Auditor staff
• Perform pre-service collection estimation and communicate patient liability
• Provide point-of-service information and logistics to support an exceptional patient experience
• Maintain compliance with applicable laws, accreditation standards, regulations, privacy, and safety requirements
• Perform other related duties as required

Pre-Service Representative verifying insurance and authorizations for Ochsner Health patients

Pre-Service Representative

Pre-Service Representative verifying insurance benefits and securing authorizations for Ochsner Health patients. Communicating liability and coordinating pre-service requirements before scheduled care.

• In-person as well as virtual coverage for field sales vacancies
• Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals
• Verify and complete required data entry including details of the interaction
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Listen and respond appropriately to customer questions and needs
• Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication with target audiences

Hybrid Sales Representative for Psychiatry covering Boston or New York area

Specialty Representative, Psychiatry

Hybrid Specialty Representative, Psychiatry role with AbbVie, covering Boston, MA, or New York, NY. Engage with healthcare professionals to achieve brand objectives actively.

• Performs functions associated with patient information processing for ambulatory care visits.
• Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
• Ensures patient satisfaction with information processing and reception service.
• Requires accuracy in order to generate a billable service for the provider.
• Responsible for functions being completed in an accurate, efficient, and customer friendly manner.
• Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met.
• Provides interaction of warm hand-off to registration and insurance management (RIM).
• Updates patients regarding waiting time for the provider every 15 minutes.
• Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations.
• Ensures cleanliness and order in the waiting room/lobby.
• Collects patient demographic and financial information in an efficient, customer-oriented manner.
• Asks specific questions of patient to verify information accuracy to establish a billable account.
• Enters information into electronic medical record (EMR) and patient access and revenue cycle system.
• Requests patient e-mail address for confirmation purposes.
• Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
• Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs, and ensures patient satisfaction with visit prior to discharge from the area.
• Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient.
• May assist with provider template changes.
• Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.
• Answers phone in a timely and courteous manner.
• Manages incoming clinic calls and sorts calls to various providers.
• Opens telephone encounter in EMR when speaking with patients.
• Ensures routing of encounter in EMR to the appropriate staff/provider.
• Coordinates outgoing calls related to major functions above.
• Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
• Edits and corrects registration errors and completes missing registration data.
• Assists in charge reconciliation process.
• Ensures accuracy of patient schedules.
• Identifies ways to reduce follow-up, repetitive, or corrective work.
• Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.
• Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
• May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.

Outpatient Access Representative managing patient information processing

Outpatient Access Representative

Outpatient Access Representative performing patient information processing for ambulatory care visits. Ensuring patient satisfaction and managing electronic medical record system responsibilities.

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple members and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Specialty Inbound Contacts Representative providing customer support in healthcare industry

Inbound Contacts Representative

Specialty Inbound Contacts Representative providing customer support in a remote capacity for healthcare services. Handling inquiries and resolving issues for members and providers in the call center environment.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Serve as the primary point of contact for customers migrating to the Unify Platform
• Assess each customer's environment and build a migration plan
• Guide customers through the migration process from kickoff to completion
• Execute integrations between legacy systems and the Unify Platform
• Validate data accuracy post-integration
• Deliver platform and app training to new customers
• Provide hands-on support throughout the customer's transition
• Partner with Customer Success on a smooth handoff at project completion

Customer Migrations Representative guiding customers through technology transitions

Customer Migrations Representative

Customer Migrations Representative at Anova assisting clients in migrating to the Unify Platform. Ensuring customers are comfortable with new systems and providing hands-on support during transitions.

• Provide outstanding service to members through various inbound and outbound channels including phone calls, video calls, email and other channels as developed.
• Work efficiently to assist members in a calm, polite, and professional manner.
• Responsible for member satisfaction by addressing all financial needs related to products, services, technologies, and transactions with accuracy and in a timely manner.
• Resolve member issues and concerns within the position's level of authority and in accordance with Credit Union's policies.
• Direct members to the appropriate resource and/ or Supervisor when a solution is outside the scope of the Member Solution Rep I’s authority or responsibility.
• Successfully completes all training and keeps abreast of company policy changes.
• Participate in Saturday rotation and works additional hours for special projects.
• Meet or exceed sales or referral goals as an individual and collaboratively with the team.
• Perform other job duties as assigned by manager.

Member Solutions Representative providing service to Beginnings Credit Union members

Member Solutions Representative

Member Solutions Representative at Beginnings Credit Union providing excellent service through various channels to members. Addressing inquiries, resolving issues, and promoting products.

• Provide outstanding service to members through various inbound and outbound channels including phone calls, video calls, email and other channels as developed.
• Work efficiently to assist members in a calm, polite, and professional manner.
• Responsible for member satisfaction by addressing all financial needs related to products, services, technologies, and transactions with accuracy and in a timely manner.
• Resolve member issues and concerns within the position's level of authority and in accordance with Credit Union's policies.
• Direct members to the appropriate resource and/or Supervisor when a solution is outside the scope of the Member Solution Rep I’s authority or responsibility.
• Successfully completes all training and keeps abreast of company policy changes.
• Participate in Saturday rotation and works additional hours for special projects.
• Meet or exceed sales or referral goals as an individual and collaboratively with the team.
• Perform other job duties as assigned by manager.

Member Solutions Representative providing service at Beginnings Credit Union

Member Solutions Representative offering prompt, accurate service to Beginnings Credit Union members through various channels. Assisting with inquiries and promoting products and services.

• Process account and online banking maintenance, new account documentation, transactions, wires, transaction monitoring, and basic treasury servicing tasks.
• Ensure accuracy, completeness, and timeliness to support a smooth onboarding and client experience.
• Complete KYC activities in accordance with ASA/AML policies
• Respond to routine inquiries from a broad range of Commercial Banking clients with both basic and complex banking products and account structures.
• Provide clear, courteous, and service-oriented responses that reinforce sales and relationship team efforts.
• Issue Research and Escalation analyzes client issues and researches to respond accordingly; may coordinate with other departments as needed.
• Ensure compliance with all regulatory and internal policies.

Entry-level Client Service Representative in Commercial Banking

Treasury Management, Commercial Client Experience Representative

Entry-level Client Service Representative in Commercial Banking providing operational support to clients and relationship teams. Responsible for processing transactions and enhancing client experience.

• Execute brand strategy and tactics in field
• Manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability
• Maximize short and long term sales performance
• Deliver sales performance, brand KPIs, financial targets, marketing objectives
• Create pre-call plan using SMART objectives and execute post-call evaluation
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges
• Develop and execute a call plan that achieves set call metrics
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts
• Differentiate AbbVie’s value proposition with health providers and identify, develop and maintain disease state experts and speakers/advocates

Specialty Representative in Dermatology role for AbbVie focusing on sales and relationship management

Specialty Representative, Dermatology

Specialty Representative in Dermatology role for AbbVie managing sales performance and building customer relationships. Field-based position covering Nebraska and portions of Iowa with significant travel responsibilities.

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
• Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service.
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
• Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
• Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
• Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns.
• Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices.
• Deliver a high standard of professionalism, service, and compliance in all customer interactions.
• Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account.

Clinical Representative supporting urology procedures at Johnson & Johnson MedTech

Clinical Representative

Clinical Representative supporting urology procedures at Johnson & Johnson MedTech. Providing procedural support and education to healthcare professionals across assigned territories.

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
• Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
• Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption
• Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities
• Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns
• Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices
• Deliver a high standard of professionalism, service, and compliance in all customer interactions
• Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account

Clinical Representative in MedTech supporting procedural excellence and customer education.

Clinical Representative in MedTech role supporting procedural excellence and education for Monarch Urology. Responsible for technical support in hospital environments within the NYC/NJ Territory.

• Responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts.
• Reviewing daily assignment queue for account onboarding.
• Reviewing application, pricing, and approval parameters to ensure record completion.
• Keying and synching account data as required to ensure onboarding is accurately completed promptly.
• Communicate with partners and staff members as needed in cases where additional information may be needed.
• Data entry as required for completing corrections, action items and additional step request items.
• Data sensitive maintenance requests.
• Account updates.
• Department related projects and assignments.
• Departmental communication for efficiently managing workload.
• Attending required department meetings and training.
• Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

Boarding Representative II responsible for onboarding merchant accounts remotely

Boarding Representative II

Boarding Representative II responsible for onboarding merchant accounts for Maverick Payments. Handling account activations and quality control from a remote setting.

• Provide current and comprehensive knowledge of Amgen’s products and effectively communicate the clinical benefits to medical professionals to drive appropriate utilization of the products.
• Perform as a sales leader to achieve territory sales by delivering branded sales messages, conducting planned programs, scheduling and following up on medical educational programs, and achieving or exceeding sales targets through both in-person and virtual engagement.
• Develop relationships to service and manage accounts, including customizing discussions and customer interactions based on an understanding of customer needs, ensuring product access, resolving or triaging reimbursement issues, and maintaining product contracts.
• Provide feedback on marketing strategy, analyze the business effectiveness of sales activities and territory performance, and develop territory plans in partnership with the District Manager.
• Partner with other colleagues to share best practices and continuously learn and grow as a Specialty Representative or Senior Specialty Representative.
• Demonstrate passion for Amgen’s products and sustain that passion throughout the entire sales cycle, consistently building the brand while keeping patient impact at the forefront.
• Uphold Amgen values by being science-based, competing intensely to win, creating value for patients, staff, and stockholders, acting ethically, fostering trust and respect, ensuring quality, working in teams, and collaborating, communicating, and remaining accountable.

Specialty Representative providing clinical product knowledge and support to medical professionals

Specialty Representative – Primary Care, Repatha

Specialty Representative providing clinical knowledge to medical professionals and driving sales for Amgen products. Focused on managing relationships and achieving sales targets in Manhattan, NY.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives
• Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance

Specialty Representative managing sales performance in the Immunology area for AbbVie

Specialty Representative, Rheumatology

Specialty Representative managing sales performance for AbbVie in Immunology area. Driving brand strategy, managing territory, and building customer relationships.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc.
• Create pre-call plan using SMART objectives and execute post-call evaluation
• Effectively handle objections, misunderstandings, concerns
• Develop and execute a call plan that achieves set call metrics
• Differentiate AbbVie’s value proposition with health providers assigned

Specialty Representative in Gastroenterology for AbbVie

Specialty Representative, Gastroenterology

Specialty Representative in Gastroenterology for AbbVie, driving sales strategies and building customer relationships with healthcare providers.

• Provide accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs.
• Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns.
• Representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast-paced Contact Center.
• Work under supervision of the Director of Customer Relationships assisted by Supervisory team.
• Enter their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week.
• Must be available to work 40 hours a week for your first 2 weeks for paid training.
• All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

Customer Relationship Representative providing support via phone, email, and chat.

Customer Relationship Representative – Part-Time

Customer Relationship Representative providing accurate responses to LSAT program inquiries via telephone, email, and chat. Working remotely to process candidate inquiries and resolve concerns within a fast-paced Contact Center.

• Make outbound calls to hospitals and healthcare clinics across the U.S.
• Conduct brief surveys focused on after-hours and emergency response protocols
• Ask approximately 3 standardized questions per call
• Accurately document responses during each call using provided systems
• Maintain a professional and courteous demeanor with healthcare staff
• Follow call scripts and guidelines to ensure consistency and compliance
• Handle a high volume of calls while maintaining quality standards
• Protect confidential information and adhere to company policies
• Communicate any issues or escalations to supervisors as needed
• Meet performance and attendance expectations in a remote work environment

Healthcare Survey Agents conducting outbound calls for brief surveys

Outbound Survey Representative

Healthcare Survey Agents conducting outbound calls to hospitals for brief surveys. Requires strong communication skills and professionalism in a remote work environment.

Representative jobs in New York

See all jobs on JobTailor

Care Center Representative

Field Claim Representative

Pre-Service Representative

Specialty Representative, Psychiatry

Outpatient Access Representative

Inbound Contacts Representative

Owner's Representative

Customer Migrations Representative

Member Solutions Representative

Member Solutions Representative

Treasury Management, Commercial Client Experience Representative

Specialty Representative, Dermatology

Clinical Representative

Clinical Representative

Boarding Representative II

Specialty Representative – Primary Care, Repatha

Specialty Representative, Rheumatology

Specialty Representative, Gastroenterology

Customer Relationship Representative – Part-Time

Outbound Survey Representative