Outpatient Access Representative

UR Ventures

Outpatient Access Representative performing patient information processing for ambulatory care visits. Ensuring patient satisfaction and managing electronic medical record system responsibilities.

Posted 7/30/2026full-timeRochester • New York • 🇺🇸 United StatesJunior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient information processing, appointment scheduling, and electronic medical record management while ensuring compliance with HIPAA regulations and maintaining high levels of patient satisfaction.

Highest-signal resume keywords

Electronic Medical Record (EMR) ManagementAppointment SchedulingPatient Information ProcessingCustomer Service SkillsMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCharge ReconciliationPatient RegistrationDemographic Information CollectionVital Signs Recording

Soft Skills

Interpersonal CommunicationProblem SolvingCustomer Satisfaction AchievementTeam CollaborationResourcefulness

Tools & Technologies

Patient Access SystemsRevenue Cycle SystemsIn Basket Management

Industry Keywords

HIPAA ComplianceAmbulatory CarePatient SatisfactionHealthcare Provider CoordinationService Recovery Concepts

About the role

Key responsibilities & impact

Performs functions associated with patient information processing for ambulatory care visits.
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
Ensures patient satisfaction with information processing and reception service.
Requires accuracy in order to generate a billable service for the provider.
Responsible for functions being completed in an accurate, efficient, and customer friendly manner.
Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met.
Provides interaction of warm hand-off to registration and insurance management (RIM).
Updates patients regarding waiting time for the provider every 15 minutes.
Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations.
Ensures cleanliness and order in the waiting room/lobby.
Collects patient demographic and financial information in an efficient, customer-oriented manner.
Asks specific questions of patient to verify information accuracy to establish a billable account.
Enters information into electronic medical record (EMR) and patient access and revenue cycle system.
Requests patient e-mail address for confirmation purposes.
Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs, and ensures patient satisfaction with visit prior to discharge from the area.
Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient.
May assist with provider template changes.
Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.
Answers phone in a timely and courteous manner.
Manages incoming clinic calls and sorts calls to various providers.
Opens telephone encounter in EMR when speaking with patients.
Ensures routing of encounter in EMR to the appropriate staff/provider.
Coordinates outgoing calls related to major functions above.
Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
Edits and corrects registration errors and completes missing registration data.
Assists in charge reconciliation process.
Ensures accuracy of patient schedules.
Identifies ways to reduce follow-up, repetitive, or corrective work.
Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.
Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.

Requirements

What you’ll need

High School diploma
1 year related experience in an administrative office or customer service field required or equivalent combination of education and experience
Medical terminology experience preferred
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrates the ICARE values to patient, families and staff preferred
Demonstrated skills related to achievement of customer satisfaction preferred
Ability to act as a resource to less experienced staff preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account UR Ventures Website LinkedIn All Job Openings 11 - 50 employees 📚 Education 🤝 B2B 🔬 Science Education
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Science UR Ventures is the innovation and commercialization arm of the University of Rochester, focused on advancing research and academic entrepreneurship. It connects university faculty and researchers with industry partners to facilitate the development of new technologies and businesses that can positively impact society. UR Ventures promotes collaboration, creativity, and knowledge transfer, thereby contributing to the university's mission of making the world ever better. Outpatient Access Representative Job not on LinkedIn 🔥 47 minutes ago 🏢 Rochester – Onsite 💵 $19 - $25 / hour ⏰ Full Time 🟢 Junior ✨ Representative 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Performs functions associated with patient information processing for ambulatory care visits.
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
Ensures patient satisfaction with information processing and reception service.
Requires accuracy in order to generate a billable service for the provider.
Responsible for functions being completed in an accurate, efficient, and customer friendly manner.
Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met.
Provides interaction of warm hand-off to registration and insurance management (RIM).
Updates patients regarding waiting time for the provider every 15 minutes.
Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations.
Ensures cleanliness and order in the waiting room/lobby.
Collects patient demographic and financial information in an efficient, customer-oriented manner.
Asks specific questions of patient to verify information accuracy to establish a billable account.
Enters information into electronic medical record (EMR) and patient access and revenue cycle system.
Requests patient e-mail address for confirmation purposes.
Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs, and ensures patient satisfaction with visit prior to discharge from the area.
Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient.
May assist with provider template changes.
Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.
Answers phone in a timely and courteous manner.
Manages incoming clinic calls and sorts calls to various providers.
Opens telephone encounter in EMR when speaking with patients.
Ensures routing of encounter in EMR to the appropriate staff/provider.
Coordinates outgoing calls related to major functions above.
Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
Edits and corrects registration errors and completes missing registration data.
Assists in charge reconciliation process.
Ensures accuracy of patient schedules.
Identifies ways to reduce follow-up, repetitive, or corrective work.
Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.
Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties. 🎯 Requirements
High School diploma
1 year related experience in an administrative office or customer service field required or equivalent combination of education and experience
Medical terminology experience preferred
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrates the ICARE values to patient, families and staff preferred
Demonstrated skills related to achievement of customer satisfaction preferred
Ability to act as a resource to less experienced staff preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs