UR Ventures

Auditor

• Develops, directs, plans and evaluates internal audit programs for the organization's information systems and related procedures to ensure compliance with the organization's policies, procedures and standards.
• Audits information systems applications to ensure that appropriate controls exist and that information produced by the system is accurate.
• Advises others on information systems, internal controls and security procedures.
• Prepares reports and recommendations for management on the results of information systems audits.
• Conducts annual audits and risk assessments of the University's related to a wide array of information systems areas.
• Evaluates the University's compliance with the standard requirements and assessment procedures.
• Completes the applicable report for the assessment and attestation of compliance, obtains any required signatures, and submits annually to the University's acquiring bank.
• Plans and leads meetings with clients to discuss the goals and objectives of the audit, with a focus on business processes and internal controls.
• Develops audit procedures geared toward helping business units achieve objectives and identifies areas of exposure that may prevent objectives from being met while allowing for a broad range of coverage to maximize impact.
• Promotes the ability to provide advisory services through continuous communication with management.
• Executes internal control risk assessments and develops customized audit strategies for the client under audit.
• Creates a plan for the scope, timing, and resources needed to complete assigned audit projects and presents to leadership.
• Obtains, analyzes, and appraises evidentiary data as a basis for an informed, objective opinion on the overall efficiency and effectiveness of management's internal controls, business processes, and ability to meet goals and objectives.
• Prepares formal reports expressing opinions on the adequacy and effectiveness of activities performed.
• Makes presentations to leadership prior to and at the conclusion of audits, addressing deficiencies and explaining recommended effective actions.
• Uses technology to support audit projects.
• Identifies, clarifies, and researches problems to find the best solutions.
• Performs independent analysis and reasoning with attention to detail, while challenging the culture and status quo to generate new ideas.
• Other duties as assigned.

Senior IT Auditor

Manager

• Responsible for the management of an ambulatory practice
• Promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance
• Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team
• Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures in a mid-size practice
• Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary
• Establishes and maintains efficient and responsive patient flow system
• Schedules and facilitates regular office meetings with providers and office staff
• Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions
• Prepares weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency in a mid-size practice
• Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance
• Oversees maintenance of patient records, including storage and transfer
• Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department
• Works collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes
• Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management in a mid-size practice
• Manages clinical staff in collaboration with the site medical director and or nurse manager
• Ensures initial new employee and annual staff mandatories are completed and tracked for compliance
• Conducts timely and thorough employee end-of-probation and annual performance appraisals
• Performs weekly input and review of payroll in electronic payroll systems
• Manages and approves staff requests for time off and overtime
• Monitors employee engagement and serves as a change management leader to foster a positive work environment in a mid-size practice
• Oversees performance management and corrective discipline processes as needed
• Accesses and interprets patient satisfaction survey data and regularly share results with providers and staff
• Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns
• Defines expectations for patient satisfaction and lives the brand for UR medicine
• Monitors charge reconciliation process, including production of weekly reports
• Assists in preparing annual and capital budgets, including required justifications, and effectively manages within budgeted parameters
• Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits
• Develops cost reduction and expense management initiatives in collaboration with site medical director
• Hold staff accountable for target achievement
• Processes pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists
• Maintains provider schedules to ensure adequate visit volumes for patient access and financial performance
• Oversees the bi-annual inventory process
• May assist clinic/practice with oversight of revenue generating programs based on quality initiatives to improve population health metrics, specifically focused on the pay-for-performance programs
• Engages practice performance in clinical quality initiatives through maximizing the number of patients seen for risk-adjustable visit types on a yearly basis and supporting data analytic work and patient outreach
• Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards
• Oversees completion and submission of quality reports
• In collaboration with practice providers(s), oversees clinical compliance for quality assurance, documentation, and reporting
• Ensures compliance with standard, HIPAA, OSHA and JCAHO policies
• Develops and trains/practices for emergency and disaster planning protocols
• Understands and enforces patient rights and organizational ethics philosophies
• Attends monthly meetings per department requirements
• Acts as liaison with property managers to manage and address issues with property/facility
• Administers CME benefits and provides monthly reports to providers
• May serve as eRecord superuser
• May participate on ambulatory committees to review best practices
• Other duties as assigned

Practice Manager I

Customer Support

• Performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs.
• Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing time and effort of providers.
• Finds missing orders and sends them for review and approval.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
• Manages provider(s) documentation and information.
• Composes and types of non-routine correspondence providing factual information.
• Arranges travel, conference registration and hotel accommodations.
• Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider.
• Research hospital medical records for the information requested by physicians, insurance companies and attorneys.
• Determines the order of daily surgeries and ambulatory procedures based on patient’s medical conditions and severity.
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
• Empowers contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled.
• Varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities.
• Responsible for verifying the completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
• Serves as main point of contact for patients’ pre- and post-operative.
• Other duties as assigned.

Regional Physician Support Representative III

Human Resources

• Processes the organization’s human resource information using efficient computer systems
• Leads initiatives to design, develop, and implement HR information systems
• Monitors HR information needs and designs new or modifies existing systems
• Solves complex problems and manages projects
• Acts as a resource for colleagues with less experience
• Mentors team members and provides oversight for platform changes

Lead HRIS Analyst

Accountant

• Performs professional accounting work with responsibility in one or more areas of the University accounting system, such as financial reporting, cost analysis and distribution
• Supervises the work of subordinate technical and clerical employees
• Develops and recommends policies and procedures for accounting systems and financial reporting
• Reviews financial data processed through accounting systems to isolate problem areas
• Prepares routine reports and special reports tailored to informational needs of University Officers, indicating the current or projected status of funds

Accountant II – EDI

• Maintains 24 hour accountability for patient care
• Oversees unit activities and staff development
• Promotes diversity and inclusion
• Manages staff performance and establishes care delivery standards

Nurse Manager, Outpatient

Director

• Oversees the formulation and development of the University Operating and Capital Budgets.
• Ensures the accuracy of the consolidated annual budget through development and final load.
• Develops planning guidelines for divisional and University budgets, reviews and analyzes all budget submissions in preparation for senior leadership meetings.
• Ensures communication and coordination with appropriate UR Teams (University IT, Divisional Finance Leaders, Controller’s office, and all other key stakeholders).
• Manage the annual cycle of financial planning and budgeting for University Benefits.
• Develops the annual benefits rate for Federal Research Awards.
• Develops timeline for annual budget cycle for all components of University benefits.
• Monitors monthly trends in actual benefits expense, forecasts and reports annual benefits expense and impacts on future year’s projections to Senior Leaders.
• Assembles final budget documents and schedules for presentation to the Board of Trustees.
• Implements the budget when Board approval has been given.
• Monitors monthly revenue and expenditure reports.
• Confers with divisional budget personnel regarding expenditure control and alerts leadership concerning situations requiring special attention and action.
• Corrects accounting errors or anomalies.
• Works with divisional staff to develop recommendations for the improvement of divisional financial performance.
• Formulates and implement budget policies, procedures and standards, obtaining approval of higher management as necessary.
• Develops annual central allocations including communication of the metric and methodology to key stakeholders.

Budget Office Director

Analyst

• Leads a comprehensive web analytics and digital performance tracking program across the enterprise, including the University, URMC, and affiliates.
• Leads the tracking and evaluation efforts across multiple sources, including traffic from paid, organic, social, generative AI, and other referral sources.
• Oversees the integration of digital marketing goals with digital strategy and technical systems and environments to deliver actionable insights and recommendations to support strategic decision-making.
• Designs scalable, privacy-aware solutions that improve user experience and campaign performance, supports institutional web strategy, and enhances operational efficiency.
• Advances data governance, manages risk, and drives continuous optimization and innovation across the digital ecosystem.
• Develops, implements, and manages analytics and performance tracking for web and digital elements across the enterprise.
• Ensures that dashboards accurately reflect real‑time performance.
• Partners with digital, marketing, and content strategists and specialists to define key performance indicators (KPIs) and ensure accurate and efficient measurement in conformance with privacy regulations, policies, and best practices.

Lead Web Analyst

• Manages and improves the Empire Discovery Institute (EDI)’s business finances and works with the EDI team to help develop a long-term strategy toward financial independence from New York State funding needs.
• Working closely with the EDI CEO and staff, assists with the management of programs from EDI’s partner Institutions at the University of Rochester, University at Buffalo and Roswell Park Comprehensive Cancer Center, and collaborates with those partners to ensure timely invoicing, payments and strong business operations.
• Manages and processes all business transactions and monitors cash flow, budget projections, and makes recommendations for business improvement.
• Partners with CEO of the Empire Discovery Institute to develop the annual budget, ensures spending remains within allocated resources, and tracks actual versus anticipated spend.
• Makes projections for future budget periods.
• Key responsibilities include payments of invoices to consultants, vendors, and external contract research organizations, including via external payment methods.
• Partners with external accounting and audit firms to ensure compliance with reporting obligations to EDI’s Board of Directors and to New York State.
• Works closely with the CEO of the Empire Discovery Institute and members of the Scientific Advisory Board and Board to implement EDI’s program investments.
• Works collaboratively with EDI team to find efficient solutions to timeline delays, unexpected payment matters, and adapts research plans to accommodate business needs.
• Helps create Statements of Work (SOWs), aligning budgets accordingly.
• Coordinates payments to partner.
• On a quarterly and annual basis, creates quarterly statements of financial status for reporting to the EDI Board.
• Completes annual audits, files required tax forms, and issues 1099 forms to independent consultants as appropriate.
• Coordinates with EDI’s independent Treasurer to ensure proper checks/balances are followed.
• Provides proper and accurate reports and accounting to our stakeholders at Empire State Development (ESD).
• Tracks funding requirements and submits requests for support as permissible, demonstrating a professional command of EDI’s business standing and projections.
• Compiles documents for audit purposes, as required.

Senior Accountant – EDI

Executive Assistant

• Provides clerical, receptionist and customer service on patient care units while maintaining confidentiality.
• Transcription of patient care orders; schedules tests and procedures; completes and processes requisitions for tests, procedures and equipment.
• Obtains patient care equipment and supplies; notifies department of equipment needing repair.
• Participates in patient admissions, discharges and transfers; updates patient care forms (e.g., patient census and diet order listing).
• Greets visitors and staff; provides directions and telephone coverage; takes and delivers messages; triages problems to appropriate person or department.
• Maintains record of patient location when off unit and communicates with other departments on patient, staff and unit related matters.
• Follows directions of nurses, physicians and other authorized personnel during emergencies.
• Orders and restocks supplies/forms; assures arrival and appropriate restocking; maintains clean and orderly work environment.
• Provides assistance on other units and assists with patient transport as needed.
• Uses telephone, intercom, pneumatic tube system, copier, addressograph machine, computer terminal, shredder and fax machine.

Patient Unit Secretary

Call Center Representative

• Provides communication support services, including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services
• Collects, assesses, submits, processes and updates sensitive and confidential information
• Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols
• Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
• Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support
• Ensures appropriate use and distribution of Electronic Medical Record information
• Makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations
• Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions
• Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
• Researches, resolves, and documents non-routine paging issues
• Performs disaster protocols as required
• Initiates outbound communications following prescribed protocol and standard operating procedures
• Monitors appointment schedules, systems, and resources
• Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity
• Other duties as assigned.

Call Center Representative II

• Develops, leads, and evaluates inclusion and culture initiatives that foster interest among elementary, high school, undergraduate, and graduate students, for careers in medicine and scientific research.
• Serves as the subject matter expert and key driver of pathway programming; interacts and consults with faculty, staff, students, area schools and organizations, and other external stakeholders to promote awareness and achieve measurable results aligned with inclusive excellence in education and training.
• Management and operational responsibility in the strategic planning, development, implementation, and evaluation of pathway programs.
• Grant management including identifying funding opportunities, leading proposal development, managing budgets, ensuring compliance with grant requirements, and preparing reports.
• Develops and oversees programming to expand and increase community engagement programs, marketing, and recruiting; manages project scope, timeline, and milestones; identifies, tracks, and manages risks and issues to resolution.
• Collaborates with program leadership on project plans, exercises autonomy managing all phases of project planning and execution.
• Develops and fosters relationships with community members, vendors, program stakeholders, funders, other university departments, and other pathway program leaders; collaborates with Advancement to coordinate donor engagement.
• Establishes and facilitates relationships with faculty serving as PIs; connects PIs with mentees and programs.
• Establishes and executes communication plans, maintains and communicates program schedules, metrics, and ongoing status; serves as primary point of contact for guardians of minor participants.
• Completes and maintains all phases of the grant lifecycle including proposal development, reporting, and budget reports; primary liaison with grant funders; provides regular project updates; manages vendor relationships where applicable.
• Leads gap analyses on the University’s pathways for learners; consults with other leaders to identify program needs; identifies success metrics and monitors progress; analyzes and synthesizes data to determine success and recommend improvements.
• Tracks educational and career trajectories of program participants in a centralized database to support reporting and impact assessment.
• Provides strategic leadership and direct supervision for a team of medical and graduate student employees: recruits, reviews applicants, interviews, selects, onboards, trains, supervises.
• Serves as an advocate for educational equity and access through participation in community events, advisory boards, and regional coalitions; builds and maintains relationships with K-12 schools and community organizations; represents the university at public meetings and outreach events.
• Coordinates volunteer opportunities, community-based learning projects, and service initiatives.