UR Ventures

Customer Support

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Chooses and recommends among competing demands.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
• Finds missing orders and sends them for review and approval.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes.
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
• Manages provider(s) documentation and information.
• Composes and types non-routine correspondence providing factual information.
• Arranges travel, conference registration, and hotel accommodations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
• Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
• Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
• Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
• Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
• Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
• Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
• Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
• Serves as main point of contact for patients pre and post-operative.

Physician Support Representative III

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Manages all Primary Care Service Line referrals and all front desk aspects of PCN Digital Health department.
• Delivers a high level of customer service, focused on displaying ICARE values, via digital platform.
• Communicates requests for in-person care to the primary care office via telephone and clerical in-basket pools.
• Follows scheduling protocols and manages self-pay registration details.
• Serves as the technical expert for patients and providers for issues with DexCare platform.

Human Resources

• Recommends, plans, evaluates and translates clinical practice, operations, policy and procedures into electronic content and workflows.
• Configures the electronic health record system to improve operations, standardize processes, gain workflow efficiencies and improve patient care.
• Performs simple analysis and facilitates development of integrated workflows.
• Completes the functional design and build of the eRecord system with guidance from preceptor or manager.
• Collaborates with others to seek resolution of system issues and communicates risk implications to team lead/project manager.
• Reviews requested enhancements.
• Prioritizes and assists with implementing requested changes to the system with guidance from preceptor or manager.
• Works with the project team, subject matter experts, training, and technical team to define processes that cross applications and functional areas.
• Participates in the upgrade process, including NOVA review.
• Acts as representative for the team as needed and attends upgrade meetings.
• Builds reports and workflows and tests work of self and others as needed.
• Maintains standards for system build, including following naming and numbering conventions, security classifications, database/spreadsheets for system build, and change control.
• Adheres to organizational policies and procedures.
• Builds relationships and effectively communicates with the project team, key stakeholders, and physician practices as required.
• Performs tasks that maintain the foundational components and/or performance of the eRecord system with limited guidance.
• Other duties as assigned.

EHR Applications Analyst I

Analyst

• Contributes to scientific analysis of data generated by multiple research projects using a variety of software applications.
• Responsible for data analysis, data harmonization, results presentation, script writing, and outreach.
• Prepares, maintains, curates and analyzes data from high-throughput sequencing (HTS) projects and other projects that generate clinical and complement ”omics” or other high dimensional data.
• Provides standard bioinformatics analyses such as unsupervised clustering, differential expression, and data visualization.

Bioinformatics Analyst I

Medical Billing and Coding

• Oversees office operations and administers personnel duties
• Coordinates daily work of subordinate staff and resolves coding problems
• Performs duties with advanced knowledge of coding policies
• Keeps current on relevant areas of coding knowledge
• Ensures accuracy of coding through ongoing data quality checks
• Trains new staff and assigns work to accommodate office priorities

Lead Medical Records Coder

• Recommends, plans, evaluates and translates clinical practice, operations, policy and procedures into electronic content and workflows.
• Configures the electronic health record system to improve operations, standardize processes, gain workflow efficiencies and improve patient care.
• Performs in-depth analysis and facilitates development of integrated workflows.
• Completes the functional design and build of the eRecord system with minimal guidance.
• Collaborates with others and uses critical thinking to seek resolution of system issues or conflicts for points of integration and communicates risk implications to team lead/project manager.
• Reviews requested enhancements.
• Prioritizes and implements requested changes to the system.
• Works with the project team, subject matter experts, training, and technical team to define processes that cross applications and functional areas.
• Participates in the upgrade process.
• Acts as representative for the team as needed and attends upgrade meetings.
• Coordinates the activities of application-level team.
• Builds reports and workflows and tests work of self and others as needed.
• Identifies and resolves complex issues.
• Maintains standards for system build, including following naming and numbering conventions, security classifications, database/spreadsheets for system build, and change control.
• Adheres to organizational policies and procedures.
• Builds relationships and effectively communicates with the project team, key stakeholders, and physician practices as required.
• Performs tasks that maintain the foundational components and/or performance of the eRecord system with limited guidance.
• Other duties as assigned.

EHR Applications Analyst II

Software Engineer

• The Senior Business Intelligence Developer is responsible for completing all development work assigned.
• The Senior Business Intelligence Developer collaborates with cross functional teams and provides leadership for design, development, configuration, testing, implementation, maintenance, security of reporting and associated applications supporting University systems and applications.
• This position creates and reviews data audit and quality processes for the validation of deliverables.
• The Sr Business Intelligence Developer utilizes software to generate metrics and develops actionable recommendations and may serve as the primary administrator for the business intelligence application tools.
• This position provides support to research teams or management by collecting and analyzing data and reporting results based on the needs of end users and collaborates with various functional teams based on their area of focus and IT to achieve business results.
• Serves / Assists as the lead application administrator for the Business Intelligence application which includes upgrades, patching, configuration and directory/security administration.
• Serves and assists as a systems administrator for the infrastructure supporting the business intelligence (BI) applications listed above including configuration, troubleshooting and periodic maintenance.
• Supports the development of strategies for warehouse implementation, data acquisitions and archive recovery.
• Develops SQL queries and modifications to facilitate problem resolution and reporting needs.
• Leads design sessions to capture requirements and data for report development.
• Leads development teams with proper span of control.
• Develops/reviews report specifications and ensure those requirements are met across all functional areas (e.g. procurement, finance, student, executive/University-wide etc.).
• Translates/ reviews business requirements into report objects with appropriate security.
• Analyzes team member’s reports to ensure they meet user requirements.
• Develops, reviews and enables solutions (reports, visualizations) to support the University’s goals.
• Validates the audit and reconciliation processes associated with reporting.
• Leads activities supporting development and maintenance of security architecture, security administration and workflow automation within the applications suite.
• Ensure conformance to departmental/university standards and procedures by reviewing and preparing necessary paperwork and documentation.
• Executes unit tests.
• Works closely with application testers on the preparation of test plans, test data and integrated unit testing.
• Maintains a broad knowledge of technology, equipment, and/or systems.
• Designs and delivers executive reports as well as function specific reporting.
• Develops and enables reporting solutions to interact with cloud-based solutions.
• Writes ad-hoc queries and reports using various reporting/database tools to support research, financial, and executive initiatives.
• Analyzes and synthesizes complex and diverse information gathered from senior management and end-users to develop new reports and reporting systems as needed.
• Designs, develops and implements complex dashboard reports and visualizations for data warehouse and clarity.
• Outlines strategies for the development and maintenance of environments that support the applications used for report writing.
• Supports the University’s communications outlets for reporting tools such as Upstate NY Tableau Users Group and Upstate NY IBM Cognos Users Group.
• Coordinates with other resources (programmers, analysts) to achieve goals and collaborate for solutions.
• Serves as a mentor and change management lead in the delivery of reporting training.
• Performs other related duties, including presentation of seminars, courses and instruction on computer services as required.

Senior Business Intelligence Developer

• Performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs across multiple service lines.
• Responsible for all clinic preparations, including but not limited to, providers’ time and calendar management while optimizing provider patient schedule.
• Coordination of patient care and information/data support, clinical authorizations and internal and external orders and referrals.
• Must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR).
• Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions.
• Demonstrates ICARE values in each of the major responsibilities.
• Interacts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office.
• Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately.
• Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
• Manages referrals (via Epic EMR and fax/mail) and schedules patient visits.
• Registers patient demographic and insurance information. Responsible for clinical prep.
• Obtains and ensures referral paperwork is scanned into patient charts prior to each visit.
• Prints labels and prepares clinical documents and delivers to clinic.
• Ensures appropriate clinic paperwork is scanned into the chart after the visit.
• After each clinic, reviews schedules/office note encounters for scheduling follow up.
• Works with Practice Manager to ensure outpatient clinics are opened and closed appropriately.
• Develops and works “bump” and reminder lists effectively, timely and accurately.
• Attends clinic, as necessary.
• Provides clinical and clerical support to providers.
• Provides cross coverage when Outpatient Access Rep is not available.
• Works with parties to exchange information for prompt prior authorization confirmations.

Physician Support Rep III

Administration

• Perform a wide range of administrative tasks in ORPA's functional areas
• Review proposals for consistency with policies
• Negotiate sponsored program agreements
• Provide assistance to applicants

Research Administrator II

Operations

• Consults with staff at all levels in the organization, including department heads and project team leaders to provide support in identifying and achieving positive outcomes for the organization.
• Analyzes existing business processes, identifying areas for improvement, and implementing strategies to enhance efficiency, reduce costs, and optimize overall performance.
• Develops Lean Performance Improvement capabilities through the delivery of education and training for all staff and faculty as required.
• Applies cutting-edge customer service and consulting skills to drive initiatives throughout the organization.
• Provides consulting services that support strategic plans to improve patient care and control costs.
• Conceptualizes and develops Lean Performance Improvement capabilities and strategies within the assigned value stream.
• Facilitates the implementation of initiatives to benefit the organization and achieve negotiated customer outcomes.
• Supports and facilitates Targeted Improvement Efforts (TIEs) through defining the problem, gathering data, and successful implementation of tools.
• Collaborates with Lean Practitioners in developing appropriate measures and metrics for capturing lean benefits using appropriate methodology throughout the tools and techniques to achieve operational improvement.
• Supports the development of new initiatives, such as organization-wide customer service, communication processes and re-engineering.
• Formulates, manages, administers, interprets and coordinates work processes related to the implementation, administration, presentation and evaluation of education.

Senior Process Improvement Specialist

Community Manager

• Manages emergencies by directing other specialists, assigning and orchestrating tasks accordingly when responding to multiple emergencies.
• Serves as a preceptor in the onboarding of newly promoted Public Safety Lieutenants, and Sergeants, to include orientation and training.
• Oversees platoon staff performance evaluations and scheduling.
• In the absence of the Major, assumes command of the area of assignment.
• Maintains overall command of an assigned platoon or unit.
• Oversees the management and coordination of daily duties of assigned personnel.
• Assists in the recruitment, interviewing, and selection of Public Safety Officer candidates.
• Oversees personnel matters in area of assignment, including mentoring, development, and training of all staff under command.
• Participates in the development and maintenance of effective labor management relations.
• Assumes operation and command of law enforcement investigations and incidents as necessary.
• Plans, organizes, and manages various projects and programs focused on community oriented policing and continuous quality improvement.
• Assists in the development and implementation of Public Safety Department policies and procedures.
• Establishes and maintains positive relations with the University community.
• Maintains liaison with other law enforcement agencies.

Public Safety Captain – Community Engagement

• Plans, analyzes, designs, implements, tests, debugs and maintains Epic software applications.
• Collaborates with the project team, subject matter experts, training and technical teams to effect system changes that reflect an in-depth understanding of the business and end user requirements, while also considering impact to integrated components and standardization.
• Leads in-depth analysis of workflows, data collection, report details and other technical issues associated with Epic software.
• Collaborates and uses critical thinking skills to identify potential problems prior to them occurring based on trends or data.
• Acts as a resource for team members.
• Identifies barriers to project completion and communicates needs with Manager and others as appropriate.
• Leads the review of requested enhancements while demonstrating expert application-specific skills.
• Prioritizes and implements requested changes to the system.
• Maintains system integrity.
• Provides solutions or leads resolution of end user system issues or conflicts for points of integration while applying a broad knowledge of application, workflow and integration.
• Participates in the upgrade process and ensures necessary build, testing and education is coordinated as appropriate.
• Mentors team members.
• Identifies and resolves complex issues.
• Promotes and participates in and/or maintains standardization of system build, including following naming and numbering conventions, security classifications, database and spreadsheets for the system build and change control.
• Adheres to organizational policies and procedures.
• Builds relationships and effectively communicates with the project team, key stakeholders and physician practices as required.
• Provides guidance to support end-users to enhance the use of Epic system.
• Mentors customers and others on the team, including precepting other eRecord staff.
• Works collaboratively with operational governance groups or similar customer representatives to improve the system.
• Represents the team at the department and customer level.
• Other duties as assigned

Senior EHR Application Analyst

Director

• Directs and manages the University’s Institutional Review Board operations ensuring compliance with federal regulations and institutional policies, including the review and approval process for research protocols ensuring timely, efficient, and compliant processing of submissions.
• Develops, implements, and continuously improves institutional policies, processes, and procedures governing human subject research to meet and exceed federal, state, and local regulatory requirements, ensuring a robust and compliant human subjects protection program that both enhances the creative and scientific endeavors of University researchers and protects the rights and welfare of human participants in scientific and clinical research.
• Directs and manages RSRB professional staff responsible for all areas of compliance oversight, with authority for hiring, training, performance management, and succession planning.
• Establishes structures and expectations to ensure a sustainable and high-performing administrative workforce.
• Oversees the maintenance of auditable records and compliance systems.
• Directs staff in ensuring accuracy, accessibility, and readiness for internal and external audits.
• Ensures the University has the policies and systems in place to withstand federal scrutiny.
• Provides executive direction and oversight to all University research subject review board committees as well as regulatory review functions.
• Oversees and manages the RSRB committees, including faculty board member recruitment, training, and ongoing education; ensures proper and consistent review of research protocols; maintains accurate and complete records of RSRB activities and decisions.
• Represents the University externally through interactions with federal oversight agencies (OHRP, NIH, NSF, FDA, etc.) and active participation in national compliance forums.
• Anticipates and interprets evolving policies, regulations, and trends, and proactively advises senior leadership on compliance risks and opportunities.
• Represents the University at the national level by serving as a liaison with federal, state, and local government agencies, as well as peer institutions.
• Builds and sustains strategic partnerships across the University and with external stakeholders.
• Serves as a University lead representative on committees addressing human subject research compliance as well as a trusted advisor to University senior leadership.
• Ensures and maintains the University’s voluntary and critical accreditation through the Association for the Accreditation of Human Research Protection Programs by developing, implementing, and sustaining best practices.
• Other duties as assigned.

Director, RSRB

Manager

• Serves as manager of professional fee billing
• Supervises business office employees, directs billing collection, and cashiering operations
• Provides consultation and direction to faculty on proper coding

Billing Manager

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Responsible for all clinic preparations, including but not limited to providers' time and calendar management.
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims.
• Arranges travel, conference registration, and hotel accommodations.
• Research hospital medical records for the information requested by physicians, insurance companies, and attorneys.