UR Ventures

Systems Engineer

• Manages and administers on-premise and cloud-based infrastructure services
• Develops scripts and code to deliver solutions
• Leads the design, setup and maintenance of a continuous infrastructure integration stack
• Oversees, orchestrates and automates deployment of solutions hosted on both cloud services and on-premise infrastructure

Lead Systems Engineer

General

• Supports research projects focused on the development, validation, and analysis of patient-reported (PRO) outcome measures in academic research and Contract Research Organization environments.
• Assists with the collection and tracking of research documentation, the coordination of study files, and operational support for PRO development activities.
• Participates in outward-facing communications, external sponsor interactions, and relationship-building with industry collaborators to support project operations and increase organizational visibility.
• Coordinates and implements research studies from protocol preparation and Institutional Review Board (IRB) submission through study execution.
• Manages participant recruitment, conducts patient and caregiver interviews, develops and programs REDCap study instruments, deploys electronic surveys, and oversees data collection activities.
• Monitors study progress and data quality to ensure compliance with approved protocols, regulatory requirements, and study timelines.
• Analyzes and interprets quantitative and qualitative data collected through research studies to develop and validate patient- and caregiver-reported outcome measures.
• Synthesizes findings from raw data, develops descriptive summary tables and figures, and interprets results to support study milestones, sponsor deliverables, and research publications.
• Identifies relevant grant opportunities and develops supporting materials for grant applications and research funding proposals.
• Prepares study proposals for collaborators and sponsors.
• Produces progress reports, milestone documentation, and study summaries for funding agencies and research sponsors.
• Presents research updates and findings to sponsors and stakeholders, as needed.
• Prepares abstracts, presentations, and manuscripts to disseminate research findings in peer-reviewed publications and scientific conferences.
• Contributes to the preparation of materials for industry meetings and sponsor briefings and may participate as a contributing author on publications and presentations in accordance with study contributions and authorship guidelines.
• Engages with professional organizations focused on neurologic disease research and maintains current knowledge of emerging methodologies, therapeutic developments, and industry best practices relevant to ongoing research initiatives.
• Performs additional research-related responsibilities to support project objectives, research initiatives, and program priorities.
• Other duties as assigned.

Outcomes Specialist I

Analyst

• In direct support of the URMFG United Business Office (UBO), this position is responsible for working across the professional fee organization serving as a senior-level resource for projects and providing strategic oversight of projects assigned to the analyst.
• Work collaboratively with colleagues and other key stakeholders leading initiatives to develop and/or improve processes within the revenue cycle.
• Guide the analysts in preparing reports, analyzing data, and presenting revenue cycle findings to the project manager.
• Report directly to the project manager. Serve as a lead in directing the process to bridge operational and billing workflows through analysis of Epic functionality.
• Collaborate with the UBO project manager to resolve operational or system issues with application coordinators on the various Epic Applications.

Senior Revenue Cycle Analyst

Marketing

• The Director of Graduate Marketing is a strategic leadership role responsible for designing and scaling a modern, integrated graduate enrollment marketing system across the University.
• This position leads portfolio-level marketing strategy, omnichannel demand generation, and full-funnel optimization to drive inquiry, application, and enrollment growth across priority graduate programs.
• This position will report to the AVP of Marketing in central University Marketing and Communications.
• Working within a shared services model, the Director partners closely with Enrollment Strategy & Operations (ESO), academic leadership, the Provost’s Office, and school-based teams to align strategy, infrastructure, and execution.
• The role establishes a coordinated, data-driven approach to graduate marketing—ensuring consistent messaging, efficient resource allocation, and measurable impact on enrollment and net tuition revenue.

Director, Graduate Marketing Strategy

Call Center Representative

• Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services
• Collects, assesses, submits, processes and updates sensitive and confidential information
• Resolves patient access issues within limits and works with confidential information from various business systems
• Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
• Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries
• Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
• Independently initiates outbound communications following prescribed protocol to achieve optimal patient access targets

Medical Billing and Coding

• Oversees office operations, assists in administering personnel related duties, and acts as the liaison with hospital staff.
• Coordinates the daily work of subordinate staff and resolves coding problems.
• Performs duties with an advanced knowledge of department coding policies and procedures.
• Supports priorities assigned by designated leader.
• Acts as a resource to staff.
• Serves as a focal point for answering questions and solving problems for subordinate staff and researching coding questions on difficult records.
• Keeps current on relevant areas of knowledge.
• Ensures accuracy of coding by performing ongoing data quality checks on Coding staff and reporting findings.
• Ensures corrections are made, and analyzes data output to identify coding problems and participates in corrective action as needed.
• Responds to non-routine and complex requests, inquiries or problems.
• Resolves complex problems that require a high level of expertise and knowledge of clinical coding, charge capture, charge entry, and systems.
• Investigates and resolves matters of significance on behalf of designated leader.
• Assists in personnel related matters such as time reporting, preparing performance evaluations, and interviewing applicants.
• Trains new staff and assigns work.
• Coordinates daily staff assignments and assigns staff to accommodate daily office priorities to ensure quantity goals.
• Cultivates and maintains professional relationships with internal customers and external vendors.

Medical Records Coder, Lead

• Functions as an advanced coder in the abstraction and in-depth analysis of a variety of medical documentation and assigns appropriate procedural terminology and medical codes in accordance with applicable coding rules and policies.
• Analyzes, enters and manipulates database.
• Responds to or clarifies internal requests for medical information.
• Uses thorough knowledge of coding systems and system logic to review codes created by electronic charge capture and/or assign codes through medical record documentation in accordance with universally recognized coding guidelines.
• Reviews and resolves coding denials.
• Resolves problems with claims having errors related to improper coding and provides feedback for correction and follow-up.
• Abstracts data and reviews codes for accuracy.
• Performs system edit checks and corrects errors as needed.
• Responds to coding information requests from various sources.
• Communicates document improvement opportunities and coding issues to providers, department, and/or designated leader for follow up and resolution.
• Consults with internal customers and external vendors to obtain greater specificity and/or clarification when documentation appears inconsistent or incomplete.

Med Rec Coder III, Complex

• Functions as an advanced coder in the abstraction and in-depth analysis of a variety of medical documentation and assigns appropriate procedural terminology and medical codes in accordance with applicable coding rules and policies
• Analyzes, enters and manipulates database
• Responds to or clarifies internal requests for medical information
• Uses thorough knowledge of coding systems and system logic to review codes created by electronic charge capture and/or assign codes through medical record documentation in accordance with universally recognized coding guidelines
• Reviews and resolves coding denials
• Resolves problems with claims having errors related to improper coding and provides feedback for correction and follow-up
• Abstracts data and reviews codes for accuracy
• Performs system edit checks and corrects errors as needed
• Responds to coding information requests from various sources
• Communicates document improvement opportunities and coding issues to providers, department, and/or designated leader for follow up and resolution
• Consults with internal customers and external vendors to obtain greater specificity and/or clarification when documentation appears inconsistent or incomplete
• Other duties as assigned.

Medical Records Coder III, Complex

• The Medical Coder III functions as an advanced coder in the abstraction and in-depth analysis of a variety of medical documentation and assigns appropriate procedural terminology and medical codes in accordance with applicable coding rules and policies (e.g. ICD-10, CPT-4, HCPCS, DRG)
• Analyzes, enters and manipulates database
• Responds to or clarifies internal requests for medical information
• Uses thorough knowledge of coding systems and system logic to review codes created by electronic charge capture and/or assign codes (ICD-10-CM, E/M, CPT, HCPCS and modifiers) through medical record documentation in accordance with universally recognized coding guidelines
• Reviews and resolves coding denials
• Resolves problems with claims having errors related to improper coding and provides feedback for correction and follow-up
• Abstracts data and reviews codes for accuracy
• Performs system edit checks and corrects errors as needed
• Responds to coding information requests from various sources
• Communicates document improvement opportunities and coding issues to providers, department, and/or designated leader for follow up and resolution
• Consults with internal customers and external vendors to obtain greater specificity and/or clarification when documentation appears inconsistent or incomplete
• Other duties as assigned

Med Records Coder III, Complex

Operations

• Provides strategic and operational leadership for public-facing web platforms and digital experiences.
• Responsible for translating institutional priorities into scalable web strategies.
• Ensures reliable day-to-day operation, governance, and continuous improvement of web platforms.
• Leads multidisciplinary teams, oversees web operations and delivery, and serves as primary partner to departments seeking web solutions.
• Balances long-term strategic planning with hands-on operational execution.
• Ensures web platforms support institutional goals, meet regulatory and compliance requirements, and deliver high-quality user experiences.
• Manages stakeholder engagement, project delivery, and effective communication.
• Recruits, develops, and leads a multidisciplinary team of web professionals.

Assistant Director – Web Operations

Designer

• Serves as an instructional design expert for assigned applications.
• Supports the training program in all areas of instructional design.
• Works with technical staff and key stakeholders to identify requirements...
• Provides guidance and training expertise to team members.
• Evaluates, establishes and executes on training needs for projects.

Senior EHR Instruction Designer

Customer Support

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Chooses and recommends among competing demands.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
• Finds missing orders and sends them for review and approval.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes.
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
• Manages provider(s) documentation and information.
• Composes and types non-routine correspondence providing factual information.
• Arranges travel, conference registration, and hotel accommodations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
• Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
• Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
• Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
• Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
• Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
• Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
• Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
• Serves as main point of contact for patients pre and post-operative.
• Other duties as assigned.

Physician Support Representative III

Director

• Provides strategic leadership and operational oversight for all clinical information technology systems and applications across the organization
• Ensures that clinical IT infrastructure effectively supports patient care delivery, enhances clinical workflows, improves patient safety, and drives operational efficiency
• Collaborates closely with clinical leadership, medical staff, and other IT departments to align technology solutions with strategic organizational goals and clinical best practices
• Directs the development, planning, implementation, maintenance, and transition of specific University-wide information systems and services
• Directs the design and installation of the systems and directs their operation and maintenance
• Responsible for the long range planning, budgeting, rates, staff development, and supervision as appropriate
• Sets the strategic direction for University Medicine integrated clinical application strategy, strategy, systems, and services, including the development of long-range goals and budget objectives
• Develops and maintains an ongoing five-year strategic roadmap for integrated clinical systems, reports business intelligence metrics, and partners with the CIO, Chief Imaging Informatics Officer, Chief Cardiovascular Informatics Officer, and other physician leadership to develop integrated, operational approaches to clinical applications and realizes benefits to patient care through technology changes
• Oversees and directs specific University Medicine integrated clinical applications and services in support of University Medicine and ISD business continuity and day-to-day operations
• Maintains overall responsibility for the 24 hour a day, uninterrupted operation of the integrated clinical applications and services
• Consistently delivers high-quality services to business stakeholders, serving as an escalation point and incident manager for issue resolution, and acting as a decision-maker and subject matter expert for these critical systems
• Serves as a principal staff officer for the establishment of University Medicine and ISD policies and procedures for Integrated Clinical Applications
• Assists the CTO and CAO in representing integrated clinical applications related IT initiatives with Chiefs, department chairpersons, serving as a facilitator or co-chair on executive-level ISD governance committees and serves as a liaison to clinical staff and healthcare IT to align requirements with capabilities
• Organizes and directs the activities of the department, fostering employee engagement and satisfaction
• Hires, disciplines, and/or discharges subordinates within established University Medicine policies, guidelines, evaluates performances, recommends salary adjustments and initiates other personnel actions
• Plans and implements training programs
• Employs technical and administrative expertise in the development of specifications for University information systems and services in support of University objectives
• Manages administrative services related to University Medicine integrated clinical applications
• Manages contracts and other business relationships with vendors and common carriers
• Coordinates with other departments and services to ensure reliable, cost-effective information system services while communicating and applying project standards across all integrated system teams, enforcing project portfolio deadlines and schedules, assisting in the facilitation of team and customer/vendor meetings, monitoring project portfolio status, and providing status reports and updates as requested by management
• Keeps abreast of trends and technical developments in the field by self-study, participating in job-related seminars, courses, or conferences, and liaison with vendors.
• May represent the University in organizations and initiatives at the local, state, and national level.

Senior Director, IT – Integrated Clinical Systems

• Researches, develops, executes and oversees annual admissions plans to recruit and qualify students for admission
• Manages the planning, execution, and evaluation of signature undergraduate internationally-focused admissions programming
• Builds relationships with key partners to showcase the University of Rochester
• Analyzes enrollment data to inform recruitment strategies focused on international admissions
• Leads admissions processes for specialized and dual-admission programs including application workflows and committee review
• Prepares and delivers information sessions, webinars, and workshops for prospective students, families, and counselors
• Conducts market and territory research to inform annual recruitment planning and outreach strategies
• Recruits, hires, schedules, supervises, and evaluates student employees supporting international admissions operations

Assistant Director – International Admissions

• Provides a unique opportunity to blend clinical and operational knowledge with technology
• Member of a collaborative team that optimizes and supports the electronic health record
• Responsible for translating clinical and operational needs in order to make recommendations for improving operational workflows, staff efficiency, and patient care through electronic record modifications for URMC and affiliates
• Performs simple analysis and facilitates development of integrated workflows
• Completes the functional design and build of the EHR application with guidance from preceptor or manager
• Collaborates with others to seek resolution of system issues and communicates risk implications to team lead/project manager
• Reviews requested enhancements
• Prioritizes and assists with implementing requested changes to the system with guidance from preceptor or manager
• Works with the project team, subject matter experts, training and technical team to define processes that cross applications and functional areas
• Participates in the upgrade process, including NOVA review (eRecord only)
• Acts as representative for the team as needed, attends upgrade meetings
• Builds reports and workflows and tests work of self and others as needed
• Maintains standards for system build, including following naming and numbering conventions, security classifications, database/spreadsheets for system build and change control
• Adheres to organizational policies and procedures
• Builds relationships and effectively communicates with the project team, key stakeholders and physician practices as required
• Performs tasks that maintain the foundational components and/or performance of the EHR application with limited guidance
• Other duties as assigned