UR Ventures

Business Analyst

• Provides leadership and expertise and works closely with their peer group, team leads, application build teams and business, financial, operational, clinical and other stakeholders as designated to support assigned project and/or peer group functions.
• Develops requirements and designs documentation along with use cases, based on user input.
• Designs future state workflow and business processes, process analysis and creates testing strategies and offers input to peer team that supports planning and implementation of new systems or functions to ensure they are delivered with quality.
• Documents current state and future state processes and conducts gap analysis for assigned projects.
• Works with user communities to understand and document business requirements.

Senior IT Business Analyst

Customer Support

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Chooses and recommends among competing demands.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
• Finds missing orders and sends them for review and approval.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes.
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
• Manages provider(s) documentation and information.
• Composes and types non-routine correspondence providing factual information.
• Arranges travel, conference registration, and hotel accommodations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
• Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
• Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
• Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
• Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
• Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
• Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
• Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
• Serves as main point of contact for patients pre and post-operative.
• Other duties as assigned.

Physician Support Rep III

IT Support

• Supports leadership in planning, developing and directing the overall audit program for the University
• Participates in the planning and scope determination of projects
• Initiates, plans, and conducts meetings with management to discuss strategic goals and objectives
• Trains and supervises other audit staff members and reviews their work for sufficiency of scope and accuracy
• Directs, counsels, and instructs subordinate auditors
• Reviews work papers and edits audit reports prepared by subordinate auditors
• Obtains, analyzes, and appraises evidentiary data as a base for an informed objective opinion on the efficiency and effectiveness of the client’s processes
• Assists the Audit Director with continual risk assessment, including developing the audit schedule and prioritization of audits
• Promotes the mission of the Audit Department and its ability to provide expert advisory services to clients

Audit Manager

Human Resources

• Provides centralized human resource services spanning payroll, benefits and other transactions
• Ensures efficiency of service center operations, technology and transaction processes
• Follows standards and procedures for handling employee questions, transactions and administration of human resource programs
• Inputs employee life cycle changes into HRIS system, including hires, transfers, promotions and terminations
• Applies established rules and processes for each type of employee and transaction
• Coordinates with senior team members to process non-routine transactions
• Utilizes established queries to audit own work and perform daily quality checks on all transactions processed
• Corrects any errors found in a timely fashion
• Coordinates with departmental administrators, Payroll and other departments to resolve semi-complex issues related to pay, benefits, status, title, retroactive changes, etc.
• Assists with educating departments with various policies and necessary forms required for processing employee changes
• Answers routine questions
• Provides clerical and administrative support as needed

HR Data Coordinator I

Systems Engineer

• Supports technology, data, and analytical needs across healthcare research projects funded by federal, state, and private grants.
• Ensures that research teams have secure, reliable, and compliant technical infrastructure to conduct high‑quality scientific work.
• Collaborates with investigators, data specialists, and administrative staff to design systems, manage data, and contribute to the technical components of grant proposals and reporting.
• Develops, maintains, and troubleshoots research specific IT systems, databases, and software tools.
• Supports electronic data capture platforms and researches management systems.
• Designs and manages data pipelines, storage environments, and access controls for research datasets.
• Oversees data integrity, documentation, and metadata standards across projects.
• Implements data governance practices aligned with HIPAA and institutional policies.
• Assists with data extraction, transformation, and preparation for analysis.
• Partners with investigators, analysts, clinicians, and administrative staff to understand technical needs and translate them into solutions.
• Provides training and support for research teams using IT tools and platforms.
• Facilitates communication between research teams, clinical system vendors and central IT departments.
• Estimates IT related costs and resource needs for proposed research activities.
• Ensures secure handling of sensitive health data through encryption, access controls, and audit mechanisms.

Senior Systems Engineer – Research

Technical Project Manager

• Manages medium to large assigned IT projects independently.
• Gathers input from team members on required tasks and translates into a project plan with tasks, activities, dependencies, timelines, milestones, resource requirements, and deliverables.
• Monitors progress of project activities and ensures all critical implementation criteria are met.
• Coordinates with Architects, Team Leads, Resource Managers, IT Leaders, Sponsors as needed to ensure project team follows department processes for quality assurance, migrations and promotions, end-user acceptance/validation, training and support.
• Facilitates project meetings using effective meeting techniques for objectives, agendas, participants and meeting minutes.
• Develops and maintains reporting dashboards suitable for Senior Leadership to communicate project status.
• Conducts post-project “lessons learned” sessions to identify successful project elements and areas for future improvement.
• Identifies, tracks and manages risks and mitigation plans within assigned projects, escalating as appropriate.
• Identifies, tracks and manages issues to resolution within assigned projects, escalating as appropriate.
• Provides status reports to steering committees.
• Utilizes a variety of project management methodologies as appropriate to the project.
• Manages project scope and timeline, using appropriate governance bodies and Project Office leadership direction.
• Keeps current with business and strategic goals.
• Understands other University service providers.
• Stays apprised of teams roles, processes, tools and architecture to better understand how the team works together to meet users' needs.
• Attends webinars, reads case studies and white papers and participates in other opportunities to further refine skills and stay apprised on project management topics.
• Builds and maintains internal departmental relationships.
• Coaches and positively influences project team members to ensure accountability and action.
• Determines scope of the problem/project through collaboration with the executive project sponsor, key users and system and application analysts.
• Collaborates with technical team leads and/or Resource Managers to assign appropriate resources to the project.
• Obtains necessary approvals.
• Makes presentations to staff on work-related issues.
• Serves on committees and attends meetings as requested.
• Other duties as assigned.

Senior IT Project Manager

Clinical Research

• Works in partnership with the primary point of contact to provide high quality, accurate data management support for complex studies.
• Coordinates with the investigational faculty, clinical trial office staff, and sponsor-designated contacts to resolve data inquiries as needed.
• Formulates, organizes, and articulates data entry plans to manage assigned caseloads and support less experienced staff.
• Acts as a Subject Matter Expert in data management.
• Mentors and provides guidance to others on the team.
• Maintains a working knowledge of parallel processes that are integrated with the function of clinical trial data and is responsible for the compilation, registration and submission of data, monitoring compliance with the protocol, adherence to Standard Operating Procedures (SOPs), and all applicable regulations and guidelines to ensure timely, accurate and compliant data reporting.
• Assists in conducting quality checks of data accuracy with data source records as assigned.
• Perform data entry and verification tasks.
• Provides custom programming, statistical analysis, reporting and presentation graphics.
• Prepare and transfer data for analysis.
• Supports the implementation of custom, research project-specific data workflow solutions for data collection, management, reporting and analytics.
• Adheres to defined application development life-cycle practices, including but not limited to, requirements gathering, writing test plans, data collection system build, peer code review and quality assurance through unit/system/user acceptance testing.
• Consults with user departments and sites to assess data preparation and management needs, program design and testing; package selection and use of systems, software and equipment.
• Offers solutions and suggestions to provide optimum efficiency and cost effectiveness.
• Partners with the primary point of contact to provide data status reports and ensures protocol data objectives are scheduled appropriately.
• Answers a broad range of data clarifications for each study, ranging from simple to complex.
• Fields complex inquiries from investigational, site, and study staff pertaining to study data, in conjunction with leadership when appropriate.
• Schedules and meets with study monitors and ensures patient cases are ready for each monitor visit and items are addressed after each monitoring visit.
• Assists in audit preparation.
• Develops source data worksheets specific to each assigned study.
• Ensures clinical issues from monitoring reports are addressed and closed out before the next monitoring visit.
• Ensures all study requirements are documented and meet both internal and external regulations in accordance with protocol guidelines.
• Prepares data status update reports to be presented routinely at PI Oversight meetings.
• Extracts and prepares drug safety profile information for annual reports.
• Prepares relevant information for DSMC reports as required and requested.
• Observes for deviations and acts to minimize them.
• Reports deviations when they occur, addressing adverse events with supervision.
• Maintains requisite skills and mandatory training in safety, equality, responsible conduct of research, continuing education, and research competencies.
• Maintains CITI and Conflict of Interest (COI) certification and renewal as required.
• Gains knowledge in medical research terminology.
• Continues to gain proficiency in UR-specific research software needed to manage clinical research protocols.
• Participates in protocol-related training as required.
• Acts as a mentor to lower level staff.
• Provides general support and education to staff.
• Collaborates with leadership to develop and update training modules and educational opportunities specific to the data coordination team.
• Keeps current with all federal, state, sponsor, and institutional policies and laws, standard operating procedures, and guidelines.
• Adheres to all UR, Wilmot, and department policies and procedures.

Senior Clinical Research Data Specialist

Counselor

• Executes the plan for recruitment and admission of students to academic programs.
• Interviews and counsels prospective students.
• Oversees implementation of internal and external recruitment activities.
• Develops the knowledge, style and the presence which project the appropriate dynamic image of the University and its range of available opportunities.
• Oversees admissions program(s) or areas of focus, such as transfer students, scholarship or specific academic areas.
• Oversees the admission process for academic program(s).
• Acts as a liaison to the University of Rochester Admissions Office and the College regarding admission processes.
• Reviews all applicants for admission.
• Manages recruitment plan and delegates workload to appropriate staff.
• May participate in decision-making process.
• Cultivates relationships with Placement Offices and faculty.
• May assign work, special projects, and applications procedures to available clerical personnel.
• May assign other staff members tasks to answer items of correspondence.
• May interview, hire, and train employees.
• Oversees the development and management of a data management system for applicants.
• Uses the University’s data management system to retrieve and analyze information.
• Oversees the development of accurate reports from the various data management systems.
• Assists with budget for purposes of recruitment, publications, and marketing.
• Other duties as assigned.

Senior Admissions Counselor

Research Analyst

• Participates in research studies, and offers guidance to faculty and staff
• Contributes to research efforts related to mental health and counseling
• Assists PI and team in developing research and therapeutic intervention materials including participant facing materials and facilitator training manuals
• Leads individual and group psychoeducational intervention in research context
• Contributes to data collection and interpretation including involvement in qualitative interviews, coding, manuscript preparation, and other key deliverables such as clinical manuals
• Keeps current with all federal, state, sponsor and institutional policies and laws, standard operating procedures, guidelines, and implements and monitors resulting study changes

Clinical Research Specialist II

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Chooses and recommends among competing demands.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
• Finds missing orders and sends them for review and approval.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes.
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
• Manages provider(s) documentation and information.
• Composes and types non-routine correspondence providing factual information.
• Arranges travel, conference registration, and hotel accommodations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
• Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
• Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
• Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
• Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
• Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
• Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
• Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
• Serves as main point of contact for patients pre and post-operative.

Physician Support Representative III

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Manages all Primary Care Service Line referrals and all front desk aspects of PCN Digital Health department.
• Delivers a high level of customer service, focused on displaying ICARE values, via digital platform.
• Communicates requests for in-person care to the primary care office via telephone and clerical in-basket pools.
• Follows scheduling protocols and manages self-pay registration details.
• Serves as the technical expert for patients and providers for issues with DexCare platform.

• Recommends, plans, evaluates and translates clinical practice, operations, policy and procedures into electronic content and workflows.
• Configures the electronic health record system to improve operations, standardize processes, gain workflow efficiencies and improve patient care.
• Performs simple analysis and facilitates development of integrated workflows.
• Completes the functional design and build of the eRecord system with guidance from preceptor or manager.
• Collaborates with others to seek resolution of system issues and communicates risk implications to team lead/project manager.
• Reviews requested enhancements.
• Prioritizes and assists with implementing requested changes to the system with guidance from preceptor or manager.
• Works with the project team, subject matter experts, training, and technical team to define processes that cross applications and functional areas.
• Participates in the upgrade process, including NOVA review.
• Acts as representative for the team as needed and attends upgrade meetings.
• Builds reports and workflows and tests work of self and others as needed.
• Maintains standards for system build, including following naming and numbering conventions, security classifications, database/spreadsheets for system build, and change control.
• Adheres to organizational policies and procedures.
• Builds relationships and effectively communicates with the project team, key stakeholders, and physician practices as required.
• Performs tasks that maintain the foundational components and/or performance of the eRecord system with limited guidance.
• Other duties as assigned.

EHR Applications Analyst I

Analyst

• Contributes to scientific analysis of data generated by multiple research projects using a variety of software applications.
• Responsible for data analysis, data harmonization, results presentation, script writing, and outreach.
• Prepares, maintains, curates and analyzes data from high-throughput sequencing (HTS) projects and other projects that generate clinical and complement ”omics” or other high dimensional data.
• Provides standard bioinformatics analyses such as unsupervised clustering, differential expression, and data visualization.

Bioinformatics Analyst I

Medical Billing and Coding

• Oversees office operations and administers personnel duties
• Coordinates daily work of subordinate staff and resolves coding problems
• Performs duties with advanced knowledge of coding policies
• Keeps current on relevant areas of coding knowledge
• Ensures accuracy of coding through ongoing data quality checks
• Trains new staff and assigns work to accommodate office priorities

Senior IT Business Analyst

Physician Support Rep III

Audit Manager

HR Data Coordinator I

Senior Systems Engineer – Research

Senior IT Project Manager

Senior Clinical Research Data Specialist

Senior Admissions Counselor

Clinical Research Specialist II

Physician Support Representative III

Physician Support Representative III

EHR Applications Analyst I

Bioinformatics Analyst I

Lead Medical Records Coder