UR Ventures

Business Development Rep

• Complete assigned Business Intelligence development work
• Collaborate with cross-functional teams and provide leadership for design, development, configuration, testing, implementation, maintenance, and security of reporting applications
• Administer Business Intelligence applications, including upgrades, patching, configuration, and directory/security administration
• Support infrastructure administration, troubleshooting, and maintenance for BI applications
• Develop strategies for data warehouse implementation, data acquisition, and archive recovery
• Develop SQL queries and modifications for problem resolution and reporting
• Lead requirements and design sessions for report development
• Lead development teams and review report specifications
• Translate business requirements into secure reports, dashboards, visualizations, and report objects
• Validate audit, reconciliation, data quality, and reporting processes
• Develop and maintain security architecture, security administration, and workflow automation
• Execute unit tests and coordinate test plans, test data, and integrated testing
• Design and deliver executive, functional, research, financial, and University-wide reports
• Develop reporting solutions that interact with cloud-based solutions
• Design, develop, and implement complex dashboard reports and visualizations for data warehouses and Clarity
• Analyze complex information from senior management and end users to develop reporting systems
• Coordinate with programmers and analysts to achieve solutions
• Mentor team members and lead change management and reporting training
• Present seminars, courses, and computer-services instruction as required

Senior Business Intel Developer

System Administrator

• Ensure the highest possible level of quality in the Center for Employee Wellness software systems
• Perform production support, ensuring data feeds integrate correctly, and tier 2 issue resolution
• Collaborate with stakeholders, management, and development team to clarify requirements for new features
• Proactively review messaging and website content for accuracy

Applications Administrator – System Quality

Representative

• Performs functions associated with patient information processing for ambulatory care visits.
• Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
• Ensures patient satisfaction with information processing and reception service.
• Requires accuracy in order to generate a billable service for the provider.
• Responsible for functions being completed in an accurate, efficient, and customer friendly manner.
• Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met.
• Provides interaction of warm hand-off to registration and insurance management (RIM).
• Updates patients regarding waiting time for the provider every 15 minutes.
• Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations.
• Ensures cleanliness and order in the waiting room/lobby.
• Collects patient demographic and financial information in an efficient, customer-oriented manner.
• Asks specific questions of patient to verify information accuracy to establish a billable account.
• Enters information into electronic medical record (EMR) and patient access and revenue cycle system.
• Requests patient e-mail address for confirmation purposes.
• Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
• Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs, and ensures patient satisfaction with visit prior to discharge from the area.
• Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient.
• May assist with provider template changes.
• Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.
• Answers phone in a timely and courteous manner.
• Manages incoming clinic calls and sorts calls to various providers.
• Opens telephone encounter in EMR when speaking with patients.
• Ensures routing of encounter in EMR to the appropriate staff/provider.
• Coordinates outgoing calls related to major functions above.
• Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
• Edits and corrects registration errors and completes missing registration data.
• Assists in charge reconciliation process.
• Ensures accuracy of patient schedules.
• Identifies ways to reduce follow-up, repetitive, or corrective work.
• Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.
• Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
• May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.

Outpatient Access Representative

General

• Portrays characteristics of a patient, family member, health care team member, etc., for the purpose of training and/or assessing health care students and professionals.
• Undergoes interviews and/or physical examination by healthcare trainees or professionals, utilizing scripted materials to portray the specifics of a patient or scenario, including personal history, symptoms, emotional characteristics, and concerns of patients or family members.
• In a non-biased manner, portrays various roles and demeanors, providing an opportunity for health care students and providers to practice or refine communication and examination skills in a safe learning environment before utilizing these skills on actual patients.
• Provides constructive written and verbal feedback, from a patient's perspective.
• Delivers formative feedback regarding interactions with the learner, specifically concerning conduct, communication skills, and medical assessment.
• Consistently and accurately portrays various medical scenarios or cases during mock interviews, live/taped demonstrations and/or physical examinations.
• Responds to basic medical history questions in a standardized manner.
• Improvises appropriately, as needed, when an interview and/or exam does not go as scripted.
• Maintains confidentiality of information related to cases, student behaviors and evaluations.

Standardized Patient I

• Develop, lead, and drive the execution of Quality, Regulatory, and Clinical Safety strategies.
• Maintain overall responsibility for leading quality initiatives, including setting quality goals, and managing and improving all aspects of patient safety, quality, and patient experience.
• Support leadership, education, and project management using the Musculoskeletal Service Line’s Quality and Performance Improvement Plans.
• Collaborate with the institute's senior leadership team on strategic initiatives and performance improvement goals.
• Ensure Orthopaedic and Musculoskeletal Service Line objectives are aligned and achieving quality objectives.
• Utilize and interpret data to assist the Musculoskeletal Service Line in its improvement efforts.
• Continuously evaluate work process and design to meet the institute's stakeholder needs.
• Participate in and coordinate quality reviews for safety and regulatory compliance.
• Collaborate with quality and safety leaders to identify data requirements and develop dashboards.

Lead Quality & Safety Specialist, Ortho

Customer Support

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Chooses and recommends among competing demands.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
• Finds missing orders and sends them for review and approval.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes.
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
• Manages provider(s) documentation and information.
• Composes and types non-routine correspondence providing factual information.
• Arranges travel, conference registration, and hotel accommodations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
• Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
• Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
• Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
• Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
• Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
• Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
• Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
• Serves as main point of contact for patients pre and post-operative.
• Other duties as assigned.

Physician Support Representative III

Performance Marketing

• Supports the planning, execution, measurement, and optimization of integrated marketing campaigns across the University of Rochester.
• Collaborates with marketing strategists, communications professionals, agency partners, and business stakeholders to implement campaigns that align with institutional priorities, audience engagement goals, and performance objectives.
• Manages media placements, campaign trafficking, audience targeting, campaign operations, and performance reporting across paid, owned, earned, and shared channels.
• Ensures campaigns are delivered accurately, efficiently, and in alignment with established strategies, budgets, and timelines.
• Conducts audience, market, and competitive research to inform campaign planning and optimization efforts.
• Uses analytics platforms, media reporting tools, and campaign dashboards to evaluate performance, identify opportunities, and provide actionable recommendations that support data-informed decision-making.

Senior Marketing Strategist – Media & Performance

• Fully and independently supports lab operations through staff supervision and/or maintenance of equipment
• Supports and is actively involved in upgrades to equipment
• Presents educational and quality assurance information at staff meetings
• Assumes charge responsibilities and precepts new staff
• Reviews scheduled patients and anticipates and resolves problems for the night staff
• Develops and establishes procedures and schedules to meet operation needs
• Works with leadership team on related personnel actions, including hiring and performance management activities
• Provides Evidenced Based Practice educational updates
• Reviews studies of trainees and provides feedback
• Develops standard operating procedures and lab forms
• Develops and tracks appropriate quality assurance indicators for the lab
• Calls patients who are direct referrals to obtain and document a medical history for review by the Sleep Center physicians as requested
• Provides expert care to patients on nights or for daytime studies as needed
• Identifies varied cardiac rhythm abnormalities
• Ensures equipment is checked and “out of service” equipment is repaired and routed to vendor as appropriate
• Communicates with office staff regarding problems with equipment that impacts patient scheduling
• Manages hard drives and the server
• Orders disposable and reusable equipment with cost efficiency in mind
• Facilitates equipment upgrades and educates staff as to changes

Sleep Technologist

Analyst

• Recommends, plans, evaluates and translates clinical practice, operations, policy and procedures into electronic content and workflows.
• Configures the electronic health record system to improve operations, standardize processes, gain workflow efficiencies and improve patient care.
• Performs in-depth analysis and facilitates development of integrated workflows.
• Completes the functional design and build of the eRecord system with minimal guidance.
• Collaborates with others and uses critical thinking to seek resolution of system issues or conflicts for points of integration and communicates risk implications to team lead/project manager.
• Reviews requested enhancements.
• Prioritizes and implements requested changes to the system.
• Works with the project team, subject matter experts, training, and technical team to define processes that cross applications and functional areas.
• Participates in the upgrade process.
• Acts as representative for the team as needed and attends upgrade meetings.
• Coordinates the activities of application-level team.
• Builds reports and workflows and tests work of self and others as needed.
• Identifies and resolves complex issues.
• Maintains standards for system build, including following naming and numbering conventions, security classifications, database/spreadsheets for system build, and change control.
• Adheres to organizational policies and procedures.
• Builds relationships and effectively communicates with the project team, key stakeholders, and physician practices as required.
• Performs tasks that maintain the foundational components and/or performance of the eRecord system with limited guidance.

EHR Applications Analyst II

• Provide onsite support for individual patients that present to the health center
• Assist Nurse Practitioners/Providers with medical tasks
• Manage patient information processing
• Coordinate main desk activities and reception responsibilities
• Schedule appointments and manage incoming clinic calls
• Perform first aid and basic health assessments
• Document patient data and provide quality care in a clinic setting

Ambulatory Technologist II

Executive Assistant

• Provides clerical, receptionist and customer service on patient care units while maintaining confidentiality.
• Schedules tests and procedures with other departments.
• Completes and processes requisitions for tests, procedures and equipment.
• Obtains patient care equipment and/or supplies as requested by nurses and/or physicians.
• Participates in patient admissions, discharges and transfers, according to unit requirements.
• Updates patient care forms, e.g. patient census and diet order listing.
• Greets and receives visitors and staff in a professional manner.
• Provides courteous and accurate telephone coverage. Takes and delivers messages.
• Maintains record of patient location when off unit.
• Communicates and works effectively with other departments on patient, staff and unit related matters.
• Orders supplies/forms, assures their arrival and restocks appropriately.
• Maintains clean and orderly work environment.
• Assists with patient transport as needed.

Patient Unit Secretary

• Recommends, plans, evaluates and translates clinical practice into electronic content and workflows
• Configures the electronic health record system to improve operations
• Assists with leading tasks, ensuring timelines are met
• Collaborates with the project team and key stakeholders
• Plans, analyzes, designs, implements, tests, debugs and maintains EHR software applications
• Identifies barriers to project completion and communicates needs
• Participates in the upgrade process and ensures necessary build and testing

Senior EHR Applications Analyst

Systems Engineer

• Manages and administers on-premise and cloud-based infrastructure services
• Develops scripts and code to deliver solutions
• Leads the design, setup and maintenance of a continuous infrastructure integration stack
• Oversees, orchestrates and automates deployment of solutions hosted on both cloud services and on-premise infrastructure

Lead Systems Engineer

• Supports research projects focused on the development, validation, and analysis of patient-reported (PRO) outcome measures in academic research and Contract Research Organization environments.
• Assists with the collection and tracking of research documentation, the coordination of study files, and operational support for PRO development activities.
• Participates in outward-facing communications, external sponsor interactions, and relationship-building with industry collaborators to support project operations and increase organizational visibility.
• Coordinates and implements research studies from protocol preparation and Institutional Review Board (IRB) submission through study execution.
• Manages participant recruitment, conducts patient and caregiver interviews, develops and programs REDCap study instruments, deploys electronic surveys, and oversees data collection activities.
• Monitors study progress and data quality to ensure compliance with approved protocols, regulatory requirements, and study timelines.
• Analyzes and interprets quantitative and qualitative data collected through research studies to develop and validate patient- and caregiver-reported outcome measures.
• Synthesizes findings from raw data, develops descriptive summary tables and figures, and interprets results to support study milestones, sponsor deliverables, and research publications.
• Identifies relevant grant opportunities and develops supporting materials for grant applications and research funding proposals.
• Prepares study proposals for collaborators and sponsors.
• Produces progress reports, milestone documentation, and study summaries for funding agencies and research sponsors.
• Presents research updates and findings to sponsors and stakeholders, as needed.
• Prepares abstracts, presentations, and manuscripts to disseminate research findings in peer-reviewed publications and scientific conferences.
• Contributes to the preparation of materials for industry meetings and sponsor briefings and may participate as a contributing author on publications and presentations in accordance with study contributions and authorship guidelines.
• Engages with professional organizations focused on neurologic disease research and maintains current knowledge of emerging methodologies, therapeutic developments, and industry best practices relevant to ongoing research initiatives.
• Performs additional research-related responsibilities to support project objectives, research initiatives, and program priorities.
• Other duties as assigned.