Care Center Representative

MVP Health Care

Care Center Representative supporting MVP Health Care, a New York and Vermont health-plan provider. Handling member calls, benefit education, policy explanations, and accurate customer-contact documentation remotely across New York State.

Posted 8/5/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and maintaining confidentiality. Proficient in managing multiple databases and delivering accurate information while adhering to quality assurance standards.

Highest-signal resume keywords

Customer Service ExperienceEffective Oral And Written Communication SkillsStrong Problem-Solving SkillsBilingual Spanish-Speaking SkillsDemonstrated PC Skills Using Microsoft Applications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InputDatabase ManagementPolicy ExplanationBenefits EducationQuality Assurance Adherence

Soft Skills

Interpersonal SkillsGood JudgmentAccountabilityFollow-Through

Industry Keywords

Department Of Health AuditConfidentialityCustomer Needs AssessmentCall HandlingMVP Procedures

About the role

Key responsibilities & impact

Provide optimum customer service to maintain existing members and prevent cancellations
Take full responsibility for every call and ensure callers’ concerns are met
Handle inbound and outbound calls while adhering to hold time, talk time, after-call work, schedule adherence, and quality assurance objectives
Respond correctly to Department of Health audit calls
Act as a liaison between internal and external customers
Respond promptly, accurately, effectively, politely, and professionally to calls
Perform accurate and timely data input on all customer contacts
Simultaneously access multiple databases while addressing customer needs
Research information needed to accurately respond to customer needs
Ask appropriate questions to understand customer concerns
Explain policies and procedures on incoming and outgoing calls
Educate members about benefits and MVP procedures
Develop a comprehensive understanding of all lines of business
Use required technical skills to perform tasks efficiently
Deliver information clearly and confidently

Requirements

What you’ll need

High School diploma or equivalent when possessing customer service employment experience
Associate degree or college courses preferred
Minimum 1–3 years of customer service experience and/or relevant office experience required
Experience in positions requiring strict confidentiality
Strong problem-solving skills
Effective oral and written communication skills
Strong interpersonal skills and good judgment
Excellent customer service skills, accountability, and follow-through
Demonstrated PC skills using Microsoft applications
Power strip with 4 to 6 outlets with an integrated circuit breaker that cuts power to the extension cord in case of overvoltage or overheating
Bilingual Spanish-speaking skills
Excellent telephone and communication skills

Benefits

Comp & perks

Growth opportunities to uplevel your career
Competitive compensation
Comprehensive benefits focused on well-being
People-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences
Opportunity to work for a recognized Best Place to Work / Best Company to Work For / Inclusive Workplace
Pre-employment criminal background checks and drug testing are part of the hiring process