Member Solutions Representative

CFCU Community Credit Union

Member Solutions Representative at Beginnings Credit Union providing excellent service through various channels to members. Addressing inquiries, resolving issues, and promoting products.

Posted 7/24/2026full-timeIthaca • New York • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing exceptional member service through various communication channels while accurately processing transactions and addressing financial needs. Maintains a positive attitude and teamwork spirit to meet sales and referral goals effectively.

Highest-signal resume keywords

Member ServiceTransaction ProcessingSales ProficiencyTeamworkCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ProcessingSales TechniquesReferral Strategies

Soft Skills

Positive AttitudeProfessionalismCalmness Under Pressure

Industry Keywords

Credit UnionMember SatisfactionFinancial NeedsPolicy Compliance

About the role

Key responsibilities & impact

Provide outstanding service to members through various inbound and outbound channels including phone calls, video calls, email and other channels as developed.
Work efficiently to assist members in a calm, polite, and professional manner.
Responsible for member satisfaction by addressing all financial needs related to products, services, technologies, and transactions with accuracy and in a timely manner.
Resolve member issues and concerns within the position's level of authority and in accordance with Credit Union's policies.
Direct members to the appropriate resource and/ or Supervisor when a solution is outside the scope of the Member Solution Rep I’s authority or responsibility.
Successfully completes all training and keeps abreast of company policy changes.
Participate in Saturday rotation and works additional hours for special projects.
Meet or exceed sales or referral goals as an individual and collaboratively with the team.
Perform other job duties as assigned by manager.

Requirements

What you’ll need

Zero to six months of similar or related experience.
High school education or equivalent.
Availability for member inquiries through various communication methods.
Ability to process member transactions accurately and in accordance with Beginnings policy and procedures.
Must maintain a positive attitude and a spirit of teamwork.
Proficiency in selling and referring credit union products and services.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CFCU Community Credit Union Website LinkedIn All Job Openings 51 - 200 employees 🏦 Banking 💸 Finance 💳 Fintech Banking
Finance
Fintech CFCU Community Credit Union is a financial institution based in Ithaca, NY, offering a range of personal and business banking services. It provides personal banking services such as checking and savings accounts, loans—including auto, personal, and home loans—and a variety of credit cards. CFCU also offers business banking solutions, including business checking and savings accounts, business loans, and merchant services. Members benefit from wealth management services, digital banking options, and security resources. CFCU is committed to community impact and offers scholarships and awards, along with impactful community initiatives. Member Solutions Representative Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Ithaca – Hybrid 💵 $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide outstanding service to members through various inbound and outbound channels including phone calls, video calls, email and other channels as developed.
Work efficiently to assist members in a calm, polite, and professional manner.
Responsible for member satisfaction by addressing all financial needs related to products, services, technologies, and transactions with accuracy and in a timely manner.
Resolve member issues and concerns within the position's level of authority and in accordance with Credit Union's policies.
Direct members to the appropriate resource and/ or Supervisor when a solution is outside the scope of the Member Solution Rep I’s authority or responsibility.
Successfully completes all training and keeps abreast of company policy changes.
Participate in Saturday rotation and works additional hours for special projects.
Meet or exceed sales or referral goals as an individual and collaboratively with the team.
Perform other job duties as assigned by manager. 🎯 Requirements
Zero to six months of similar or related experience.
High school education or equivalent.
Availability for member inquiries through various communication methods.
Ability to process member transactions accurately and in accordance with Beginnings policy and procedures.
Must maintain a positive attitude and a spirit of teamwork.
Proficiency in selling and referring credit union products and services. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs