CFCU Community Credit Union

Representative

• Provide outstanding service to members through various inbound and outbound channels including phone calls, video calls, email and other channels as developed.
• Work efficiently to assist members in a calm, polite, and professional manner.
• Responsible for member satisfaction by addressing all financial needs related to products, services, technologies, and transactions with accuracy and in a timely manner.
• Resolve member issues and concerns within the position's level of authority and in accordance with Credit Union's policies.
• Direct members to the appropriate resource and/ or Supervisor when a solution is outside the scope of the Member Solution Rep I’s authority or responsibility.
• Successfully completes all training and keeps abreast of company policy changes.
• Participate in Saturday rotation and works additional hours for special projects.
• Meet or exceed sales or referral goals as an individual and collaboratively with the team.
• Perform other job duties as assigned by manager.

Member Solutions Representative

• Provide outstanding service to members through various inbound and outbound channels including phone calls, video calls, email and other channels as developed.
• Work efficiently to assist members in a calm, polite, and professional manner.
• Responsible for member satisfaction by addressing all financial needs related to products, services, technologies, and transactions with accuracy and in a timely manner.
• Resolve member issues and concerns within the position's level of authority and in accordance with Credit Union's policies.
• Direct members to the appropriate resource and/or Supervisor when a solution is outside the scope of the Member Solution Rep I’s authority or responsibility.
• Successfully completes all training and keeps abreast of company policy changes.
• Participate in Saturday rotation and works additional hours for special projects.
• Meet or exceed sales or referral goals as an individual and collaboratively with the team.
• Perform other job duties as assigned by manager.