Customer Relationship Representative – Part-Time

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Customer Relationship Representative providing accurate responses to LSAT program inquiries via telephone, email, and chat. Working remotely to process candidate inquiries and resolve concerns within a fast-paced Contact Center.

Posted 7/15/2026part-timeRemote • California, Colorado, Illinois, Maine, Maryland, Minnesota, New Jersey, New York, Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem resolution and first contact resolution, while maintaining professionalism in a fast-paced contact center environment. Proficient in clear communication, both verbal and written, with a strong command of grammar and punctuation.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsMicrosoft Office ProficiencyProblem Resolution SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProblem ResolutionClear WritingGrammar ProficiencyPunctuation Proficiency

Soft Skills

ProfessionalismAdaptabilityTeam CollaborationPositive AttitudeFlexibility

Tools & Technologies

Microsoft OfficeWindowsAdobe AcrobatExcel

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Contact CenterLSAT ProgramsCandidate InquiriesFirst-Level Support

About the role

Key responsibilities & impact

Provide accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs.
Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns.
Representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast-paced Contact Center.
Work under supervision of the Director of Customer Relationships assisted by Supervisory team.
Enter their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week.
Must be available to work 40 hours a week for your first 2 weeks for paid training.
All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

Requirements

What you’ll need

High School Diploma or GED
Minimum 2 years of customer service experience
Strong verbal skills, including a clear speaking voice, strong language skills, excellent diction, and tone.
Ability to write in a clear and concise manner
Strong grammar, punctuation, and proofreading abilities
Knowledge of Microsoft Office, Windows, Adobe Acrobat, Excel
Strong focus on customer service skills, with focus on problem resolution, first contact resolution
The ability to maintain professionalism and work well under pressure in a production environment.
Upbeat, positive disposition and attitude is required.
Cooperative, flexible, and being adaptable to change is necessary.
Strong interpersonal skills and ability to collaborate well with other staff as a team player in a contact center environment.

Benefits

Comp & perks

Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional.
Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career.