Inbound Contacts Representative

Humana

Specialty Inbound Contacts Representative providing customer support in a remote capacity for healthcare services. Handling inquiries and resolving issues for members and providers in the call center environment.

Posted 7/29/2026full-timeRemote • Florida, New Jersey, New York, North Carolina, Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $39,000 - $49,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and issues efficiently while maintaining high-quality standards. Proficient in documenting interactions and escalating complex issues as needed.

Highest-signal resume keywords

Customer Service ExperienceIssue DocumentationPerformance-Focused EnvironmentEscalation ProceduresMulti-System Assessment

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Communication SkillsProblem-Solving Skills

Industry Keywords

Inbound CallsMember SupportProvider SupportCustomer GrievancesQuality ExpectationsProductivity StandardsService IssuesBenefit QuestionsCall Center EnvironmentCustomer Experience

About the role

Key responsibilities & impact

Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
Address multiple members and provider needs, including benefit questions, service issues, and general inquiries
Escalate unresolved and pending customer grievances
Document all interactions, actions taken, and outcomes in internal systems
Resolve routine to moderately complex issues by following established guidelines and workflows
Identify issues requiring escalation and ensure handoff to the appropriate teams
Meet quality, productivity, and customer experience expectations

Requirements

What you’ll need

Minimum 2 years of customer service experience
Must reside in the Central or Eastern Time Zone
Experience documenting customer issues in detail
Experience assessing support requests in multiple systems simultaneously and escalating based on severity
Experience interpreting and responding to customer requests
Experience excelling within performance-focused settings

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance