Representative

• Research various destinations and needs of travel regarding prices, customs, weather conditions, reviews, etc.
• Diagnose the client's specifications and suggest suitable travel packages and/or services
• Organize travel from beginning to end
• Supply travelers with pertinent information and useful travel material
• Collect deposits and manage client payments
• Use promotional techniques and prepare promotional material to sell itineraries and tour packages
• Handle unforeseen issues and determine eligibility for credits/refunds
• Maintain relationships with key persons
• Keep financial statements and documents
• Ask for help and guidance when needed

Customer Travel Representative

• Responsible for answering customer questions that come in via the website(s)
• Provide concise information to customers through live chat
• Address customer issues related to faulty products, shipping, and service complaints
• Engage in meaningful conversations with customers
• Identify major pain points and communicate them to a liaison for further action
• Undergo training including technical, policy, and soft skills training

Chat Customer Representative

• Responsible for the timely and accurate resolution of Workers’ Compensation lien claims on behalf of clients.
• Review medical and non-medical billing, assess exposure, and prepare files for negotiation or litigation.
• Audit bills in line with regulations and guidelines.
• Negotiate settlements with lien claimants via phone or email.
• Maintain accurate, detailed notes in the case management system.

Lien Representative

• Provides independent analysis of technical submittals, including but not limited to, shoring and falsework.
• Reviews change orders, submittals, shop drawings and materials testing, surveying, RFI’s, engineering drawings (such as shoring, falsework, post-tension, bridge removal), and prepares professional communications regarding same.
• Performs a wide variety of structure construction engineering, including but not limited to bridges, retaining walls, soundwalls, pump stations and buildings.
• Works in conjunction with technical field inspectors and project team members to assure project goals are being met.
• Executes field inspection, structures related contract administration, change order preparation.
• Administers projects in the absence of RE.
• Manages professional and technical staff and contract administration.
• Monitors and reviews contractors’ construction schedules.
• Prepares and files daily construction reports, diaries, & other project documents.
• Verifies acceptability of material incorporated into the project and maintains material and inspection records.
• Assists with recruitment and performance evaluations.
• Primary point of contact with clients and approving agencies.
• Participates in contract claims and general claim avoidance.
• Coordinates with contractors and agencies about different tasks and projects.

Structures Representative

• Create strategies for maximizing brand reach and provider relationships within a territory.
• Cultivate new relationships and nurture existing ones through video calls, in-person meetings, events, and educational presentations—often collaborating closely with Equip’s clinical leaders to ensure impactful engagement.
• Deliver on patient acquisition and admissions goals in collaboration with various departments.
• Manage data, outreach efforts, and reports in a Customer Relationship Management to demonstrate territory performance, identify key areas for improvement, and inform future strategy.
• Effectively plan and execute regional events that drive engagement with the target professional audience.
• Deeply understand the specific territory’s needs and position Equip as a solution for providers.
• Identify inactive providers and create actionable plans and timelines to re-engage.
• Collaborate with the Referral Coordinators and Admissions team to create a stellar referral process for provider partners.
• Work collaboratively with marketing, clinical operations, and payor partnership teams to effectively penetrate new markets.
• Identify local sponsorship opportunities and represent Equip at conferences.
• Perform other duties as assigned.

Clinical Partnership Representative

• Training and servicing new clients on the full suite of our products.****
• Follow-up support with existing clients once they are fully onboarded.****
• Building meaningful industry relationships to help keep existing clients and find new potential clients.****
• Traveling throughout the country to manage accounts to help ensure their success.****
• Data analysis and translating that data into thoughtful recommendations for training of service personnel.****

See all jobs on JobTailor

Customer Travel Representative

Chat Customer Representative

Lien Representative

Structures Representative

Clinical Partnership Representative

Implementation Representative