Players Club Representative

Chumash Enterprises

Players Club Representative responsible for guest services and operations at Chumash Casino Resort. Processing transactions, serving guests, and ensuring quality standards in a casino environment.

Posted 7/22/2026full-timeSanta Ynez • California • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in guest service within a casino environment, with a strong focus on problem-solving, communication, and maintaining guest confidentiality. Proficient in promoting services and managing player accounts while adhering to gaming regulations.

Highest-signal resume keywords

Guest Service ExperienceCasino Environment KnowledgeGaming License MaintenanceMicrosoft Applications ProficiencyPromotional Selling Techniques

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Player Account ManagementTransaction ProcessingData EntryWin/Loss Statement GenerationCoupon Redemption

Soft Skills

Problem-SolvingCommunicationTeamworkGraciousnessObjectivity

Tools & Technologies

Microsoft ApplicationsEmailInternet

Certifications & Qualifications

Gaming License

Industry Keywords

Guest ServicesHospitality IndustryCasino PoliciesPromotionsChumash Casino Resort

About the role

Key responsibilities & impact

Responsible for all THE CLUB at Chumash desk operations, providing the highest standard of guest service while permitting acceptable profit levels in promoting all areas and events of the Chumash Casino Resort.
Greeting guests, opening and maintaining player accounts, responding to player account inquiries, soliciting new Club Members, and serving as problem-solver for property wide guest concerns.
Using proper phone etiquette and message handling procedures, maintaining updated resort knowledge providing information and assisting with casino, Food & Beverage, promotions, retail, Chumash Spa, hotel, and special events.
Processing transactions for THE CLUB at Chumash box office.
Greeting guest shuttles and distribution of offers.
Providing excellent guest service to both internal associates and external guests encountered at THE CLUB at Club Chumash and throughout the Chumash Casino Resort.
Interpreting and communicating casino policies accurately and graciously to guests and providing solutions to guest issues.
Communicating with supervisors and managers on everyday issues and special circumstances that occurred.
Understanding and adhering to proper free play adjustment policies.
Staying abreast of hotel and Chumash Spa rates, promotions, and activities.
Providing guests of current entertainment and shuttle/bus schedules.
Addressing guest’s questions and handling problems, concerns, and complaints with objectivity and graciousness.
Issuing promotional amenities, redemption of coupons and prizes, and maintaining inventory.
Assisting/overseeing setup and breakdown of promotions on the floor when necessary.
Responsible for player accounts while maintaining guest security & confidentiality including generation of win/loss statements and W2G statements.
Promoting and using suggestive selling techniques to sell the Chumash Casino Resort, specifically Club Membership, hotel, Chumash Spa, retail, restaurant, casino, and special events.
Performing office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting of adjustments to player accounts, and computer data entry.
Maintaining workstations and common areas, ensuring cleanliness, presentation, and readiness for guests.
Upholding a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performing other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED Certificate.
Two years of previous guest services experience, in a casino environment preferred.
Two years of previous experience in the hospitality industry preferred.
Basic computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Chumash Enterprises Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1994 🎮 Gaming ⚕️ Healthcare Insurance 🌍 Social Impact Gaming
Healthcare Insurance
Social Impact Chumash Enterprises is the economic and cultural development arm of the Santa Ynez Band of Chumash Indians, aiming to enhance the well-being of future generations while preserving the traditions of their past. The organization oversees various initiatives, including the Chumash Casino Resort, health clinic, and numerous community-focused projects that support education, cultural heritage, and health services for tribal members and the local community. Through its programs, Chumash Enterprises fosters economic development and cultural revitalization, emphasizing the importance of sustainability and social impact in its operations. Players Club Representative Job not on LinkedIn 🔥 12 minutes ago 🏢 Santa Ynez – Onsite 💵 $19 - $20 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for all THE CLUB at Chumash desk operations, providing the highest standard of guest service while permitting acceptable profit levels in promoting all areas and events of the Chumash Casino Resort.
Greeting guests, opening and maintaining player accounts, responding to player account inquiries, soliciting new Club Members, and serving as problem-solver for property wide guest concerns.
Using proper phone etiquette and message handling procedures, maintaining updated resort knowledge providing information and assisting with casino, Food & Beverage, promotions, retail, Chumash Spa, hotel, and special events.
Processing transactions for THE CLUB at Chumash box office.
Greeting guest shuttles and distribution of offers.
Providing excellent guest service to both internal associates and external guests encountered at THE CLUB at Club Chumash and throughout the Chumash Casino Resort.
Interpreting and communicating casino policies accurately and graciously to guests and providing solutions to guest issues.
Communicating with supervisors and managers on everyday issues and special circumstances that occurred.
Understanding and adhering to proper free play adjustment policies.
Staying abreast of hotel and Chumash Spa rates, promotions, and activities.
Providing guests of current entertainment and shuttle/bus schedules.
Addressing guest’s questions and handling problems, concerns, and complaints with objectivity and graciousness.
Issuing promotional amenities, redemption of coupons and prizes, and maintaining inventory.
Assisting/overseeing setup and breakdown of promotions on the floor when necessary.
Responsible for player accounts while maintaining guest security & confidentiality including generation of win/loss statements and W2G statements.
Promoting and using suggestive selling techniques to sell the Chumash Casino Resort, specifically Club Membership, hotel, Chumash Spa, retail, restaurant, casino, and special events.
Performing office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting of adjustments to player accounts, and computer data entry.
Maintaining workstations and common areas, ensuring cleanliness, presentation, and readiness for guests.
Upholding a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performing other duties as assigned. 🎯 Requirements
High School Diploma or GED Certificate.
Two years of previous guest services experience, in a casino environment preferred.
Two years of previous experience in the hospitality industry preferred.
Basic computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs