Chumash Enterprises

Representative

• Responsible for all THE CLUB at Chumash desk operations, providing the highest standard of guest service while permitting acceptable profit levels in promoting all areas and events of the Chumash Casino Resort.
• Greeting guests, opening and maintaining player accounts, responding to player account inquiries, soliciting new Club Members, and serving as problem-solver for property wide guest concerns.
• Using proper phone etiquette and message handling procedures, maintaining updated resort knowledge providing information and assisting with casino, Food & Beverage, promotions, retail, Chumash Spa, hotel, and special events.
• Processing transactions for THE CLUB at Chumash box office.
• Greeting guest shuttles and distribution of offers.
• Providing excellent guest service to both internal associates and external guests encountered at THE CLUB at Club Chumash and throughout the Chumash Casino Resort.
• Interpreting and communicating casino policies accurately and graciously to guests and providing solutions to guest issues.
• Communicating with supervisors and managers on everyday issues and special circumstances that occurred.
• Understanding and adhering to proper free play adjustment policies.
• Staying abreast of hotel and Chumash Spa rates, promotions, and activities.
• Providing guests of current entertainment and shuttle/bus schedules.
• Addressing guest’s questions and handling problems, concerns, and complaints with objectivity and graciousness.
• Issuing promotional amenities, redemption of coupons and prizes, and maintaining inventory.
• Assisting/overseeing setup and breakdown of promotions on the floor when necessary.
• Responsible for player accounts while maintaining guest security & confidentiality including generation of win/loss statements and W2G statements.
• Promoting and using suggestive selling techniques to sell the Chumash Casino Resort, specifically Club Membership, hotel, Chumash Spa, retail, restaurant, casino, and special events.
• Performing office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting of adjustments to player accounts, and computer data entry.
• Maintaining workstations and common areas, ensuring cleanliness, presentation, and readiness for guests.
• Upholding a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performing other duties as assigned.

Players Club Representative

Cashier

• Assists guests selling both paper and electronic bingo buy-ins and other bingo supplies.
• Maintains and monitors all assigned funds for each shift.
• Sells Bingo buy-ins (both paper and electronic) to the Bingo players prior to the start of the Bingo session.
• Assists in the completion of the Bingo paperwork.
• Assists the bussing window as needed.
• Issues cash prizes to the Floor Sellers for payment to the winning guests.
• Takes cash drops from the Floor Sellers.
• Verifies and counts returned pull-tabs.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration.
• Performs other duties as assigned.

Bingo Cashier

General

• Delivers professional, meticulous, relaxing, and exemplary skin care treatments and waxing services to Spa guests.
• Delivers professional and excellent guest service ensuring services and amenities provided are of Chumash Casino Resort standards and Gracious Hospitality standards.
• Performs multiple, consecutive, and quality 25-80 minute facials and waxing services while following protocols.
• Conducts all treatments according to protocols and sanitation and safety guidelines.
• Exemplifies high standards of guest service and professionalism at all times.
• Assesses and accommodate guests’ needs, inquiring about physical well-being, injuries, and allergies, and performs appropriate service.
• Delivers exceptional services clearly communicating client self-care, educating and selling products to guests, and upsells services to maximize return visits and retail sales.
• Participates in and contributes to Team Member meetings, training sessions, and product knowledge classes.
• Maintains inventory levels on products and supplies.
• Responsible for communicating low inventory levels.
• Maintains a clean, organized, and safe working environment.
• Abides by state board regulations and guidelines for esthetics/cosmetology.
• Complies with Spa policies and procedures.
• Maintains a smooth flow of services for guests booked with multiple therapists.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Esthetician

Technician

• Provides on-site emergency medical assistance as required, within EMT scope of practice and performs duties of a Public Safety Officer.
• Maintains EMT equipment to ensure a constant state of EMT response readiness.
• Responds to requests for medical assistance.
• Performs thorough patient assessments in accordance with EMT protocols.
• Administers appropriate treatment within EMT Scope of Practice.
• Initiates requests for Advanced Life Support as needed.
• Interacts with ALS personnel and provides seamless interface at transfer of patient care.
• Provides comprehensive documentation of incident contact on PCR and computer data entry.
• Maintains personal skill level through participation with in-service training programs.
• Maintains a professional appearance, attitude, and demeanor in interaction with guests and fellow Team Members.
• Serves as a technician by collecting/processing urine samples for drug testing in accordance with policy/procedures.
• Performs public safety officer duties as assigned, including, but not limited to, visitor escorts to Tribal Gaming Agency and handling lost and found items.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Emergency Medical Technician

• Provides the highest level of Guest Service, by performing cashiering functions in support of the Cage/Vault Department.
• Responsible and accountable for a window bank, as assigned.
• May be assigned to any location which includes the Main Cage, Kiosk Operations, Vault Operations, and Hard/Soft Count Room.
• Makes change, redeems tickets, and chips for guest from the assigned bank.
• May be assigned to verify transactions completed by other Team Members as required.
• Trains new Cashiers as assigned.
• Process transactions quickly and accurately.
• Remains current with Title 31 regulations.
• Processes fills and credits to Table Games when assigned a Card Room bank.
• Issues and receives Food & Beverage Cashier banks.
• Issues and receives Slot banks.
• Processes Credit & Debit Card advances.
• Performs check cashing.
• Issues and receives Marker transactions.
• Rotates as a Kiosk Operator in Kiosk Operation.
• Processes Team Member transactions, which includes payments and daily recording of employee tips.
• Knowledgeable in promotional events within the casino.
• Resolves or redirects inquiries from guests regarding casino promotions and services.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Cage Vault Cashier

• Provides exceptional guest service; uses proper greetings and salutations, smiles, makes eye contact, and projects a friendly and approachable demeanor.
• Creates a welcoming entertainment experience by inviting guests to play, teaching guests about specific games, conversing with guests, and providing information about Resort amenities and services.
• Remains focused on attracting table game activity during “dead spreads.”
• Watches betting and verifies the ante or bet placed or increased.
• Reviews and compares active hands of cards to determine the winning hand or hands.
• Collects spent cards, shuffles and re-shuffles or re-deals as needed.
• Converses with guests and assists the card game cashiers to settle bets.
• Checks cards and card players for any illegal activity or violations of casino gaming rules and procedures and notifies supervisors or security of suspicious activity.
• Assists in seating of card players and in summoning cashiers for guest’s assistance.
• Assists card player to understand the rules of card playing games and betting rules involved in the game.
• Works closely with security, surveillance, and other gaming Team Members.
• Must be proficient and capable of dealing and shuffling cards with dexterity, including use of a box or shoe.
• Sizes and counts gaming tokens or chips accurately and quickly.
• Maintains the table bank.
• Reads and counts cards and hands of cards while conversing with guests and placing, stacking, or removing bets without being distracted.
• Detects and corrects any mistake either in betting or card play by any player, guest, or Cashier.
• Assists guests in summoning a Beverage Server to serve the guest as promptly as possible.
• Tallies and accounts for a bank and all playing cards at the beginning and end of the shift or when called upon by a supervisor.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Table Games Dealer

• Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards.
• Removes soiled dishes, cups, glassware, and silverware from dining tables and transfers them to kitchen.
• Wipes down tabletops and seating areas using proper cleaning agents.
• Cleans flooring (e.g., sweeps, vacuums, mops) underneath tables and seating as needed.
• Replenishes applicable table settings, including linens, silverware, glassware, and dishes in dining room.
• Performs opening duties such as setting tables and arranging furniture, at applicable outlets.
• Greets guests and provides guests with water and a complimentary assortment of bread.
• Removes plates as requested by guests, servers, and management.
• May assist with serving coffee and non-alcoholic beverages.
• Performs nightly restocking duties and cleaning of stations.
• Familiarize with the food selections offered and the standards in service.
• Provides information on resort amenities, events, promotions, etc., in order to increase levels of guest service.
• Assists all Team Members in department as needed and applicable (e.g., food running, serving, etc.).
• Cleans counters, beverage station, and other equipment at applicable outlets.
• Assists in receiving and storing food supplies as needed and applicable.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Bus Person

Assistant

• Assists in maintaining the efficient operation of the uniformed Public Safety Team by scheduling, providing training, and assigning duties to Team Members to meet the daily demands of the department.
• Monitors floor zones, ensuring Public Safety Officers are responding to calls for service and guest assistance while maintaining a safe and clean environment for guest by pushing in slot machine chairs and picking up trash.
• Supervises and/or coordinates the slot and table game drop, ensuring proper procedures are completed.
• Communicates with Floor Operations Shift Manager any issues that need management attention.
• Ensures the Director of Public Safety Operations is notified, via the chain of command, of any issues that need management attention and any circumstance that may require public safety presence.
• Ensures communications with internal and external contacts are carried out effectively and professionally.
• Assists Slot Operations Department with the processing of certain jackpots.
• Performs personnel actions within procedurally established guidelines.
• Responsible for scheduling Public Safety Team Members in the absence of the Shift Supervisor, or as directed.
• Observes and reports suspicious or unusual casino activity.
• Reports guest complaints related to public safety functions to the Shift Supervisor and Director of Public Safety Operations.
• Ensures the proper appearance and effective performance of all uniformed Public Safety Team Members (including EMTs in the absence of the EMS Manager).
• Works closely with all departments to ensure proper coverage, effective utilization of uniformed Public Safety Officers, and compliance with regulations.
• Supervises and provides guidance to front line Public Safety Officers as directed.
• Identifies service breakdowns on casino floor and communicates issues to the Shift Supervisor or Director of Public Safety Operations.
• Relieves Dispatchers for breaks as needed.
• Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Public Safety Assistant – Shift Supervisor

Program Manager

• Leads the Tribe’s marine stewardship and coastal resilience program.
• Provides technical expertise in marine biology, coastal ecology, climate impacts and coastal management.
• Manages a portfolio of marine and coastal grants, including planning, execution, and compliance.
• Develops and oversees work plans, budgets, timelines, and deliverables.
• Coordinates concurrent projects to ensure alignment, efficiency, and impact.
• Serves as primary liaison with funding agencies, partners, and regulatory entities.
• Oversees collection, analysis, and application of scientific and technical data.
• Guides development of coastal hazard assessments, vulnerability analyses, and spatial data outputs.
• Ensures integration of scientific data with Tribal knowledge systems.
• Leads community and stakeholder engagement, including outreach, workshops, and coordination with Tribal members.
• Protects cultural knowledge through appropriate protocols and practices.
• Oversees production and quality of reports, assessments, and other key deliverables.
• Builds and maintains partnerships with agencies, institutions, and technical experts.
• Represents the Tribe in regional initiatives and supports funding development and long-term program strategy.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Marine Stewardship Program Manager

• Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards.
• Mixes ingredients, such as liquor, soda, water, sugar, and bitters, to prepare alcoholic and non-alcoholic beverages.
• Operates all bar equipment including computerized cash register and credit card machine.
• Prepares alcoholic and non-alcoholic beverages for guests, ensuring correct glasses, measurements and garnishes are used.
• Takes orders for alcoholic and non-alcoholic beverages and cigarettes.
• Confirms all guests ordering alcohol are of legal drinking age using established liquor service procedures.
• Places orders for alcoholic beverages using the established product ordering standards.
• Collects cash or credit card payment from guests for all products served.
• Follows established cash handling procedures for revenue and tips and follows the Loyalty program guidelines.
• Makes change and issues receipts to guest and/or servers.
• Orders or requisitions liquors and supplies.
• Maintains L.E.A.D. parameters on service of alcoholic beverages, identifying guests showing signs of intoxication as applicable.
• Directs the assignments of shift Beverage Porters performing barback responsibilities if applicable.
• Maintains knowledge of all product offerings as well as Casino events and promotions.
• Communicates this knowledge in a friendly and hospitable way to guests.
• Collaborates with other casino Team Members to deliver an outstanding guest and work culture experience.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Bartender

General Counsel

• Drafts, reviews, and approves ordinances, resolutions, contracts, deeds, leases, and other legal documents.
• Attends and provides legal counsel at meetings of the Tribal Council, advisory boards, and commissions as requested.
• Represents the Tribe before governmental bodies and agencies to promote the Tribe's interests.
• Provides legal advice to Tribal officials and departments.
• Prepares cases for trial and represents the Tribe in litigation and appeals.
• Recommends and oversees services provided by outside legal specialists.
• Hires, trains, develops, empowers, coaches, counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and recommends terminations as appropriate.
• Conducts legal research and prepares legal opinions for the Tribal Council, Tribal departments, boards and commissions.
• Ensures compliance with applicable laws and regulations.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Senior Legal Counsel, Deputy General Counsel

Manager

• Oversees outlet operations during an assigned shift, in collaboration with the Assistant Restaurant Manager or Food & Beverage Manager.
• Provides the finest guest dining experience while leading a highly motivated and guest service-focused team.
• Participates with all Food & Beverage Shift Management in overseeing outlet operations and supporting all other Food & Beverage operations of the Casino Resort.
• Conducts or ensures pre-shift meetings with staff are held daily.
• Supervises dining room/outlet front of house staff.
• Ensures that all standards of service are consistent in quality and excellence.
• Reviews and maintains the ambiance of the dining room/outlet.
• Ensures customer satisfaction and addresses guests’ issues as they arise.
• Monitors service and interface with service and culinary teams to ensure outstanding guest service; particular focus to be paid on freshness of food.
• Responsible for compliance with cash control procedures and completing related accounting and administrative reports as required.
• Accountable for enforcing all schedules and handling of money.
• Ensures staff complies with dress code and appearance policies.
• Ensures wine, liquor, and non-alcoholic beverage inventory levels are appropriate; may stock and place orders.
• May serve guests food and drinks, bus tables, cashier, answer phones, and perform other related duties during peak times or as needed.
• Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Food and Beverage Shift Manager

• Provides the finest guest dining experience while leading a highly motivated and guest-service focused team.
• Monitors service and interfaces with the Food & Beverage (F&B) Team, front of house (FOH), and back of house (BOH) to ensure outstanding guest service.
• Responsible for developing and coordinating changes to menus and continual review of beverage product offerings and pricing.
• Monitors the performance of menu items to maximize revenue and guest satisfaction.
• Interfaces with the culinary team to review menus and pricing.
• Responsible for ensuring safety inspections of the restaurant kitchen and service areas are regularly conducted and facilities are maintained to sanitation, safety, and aesthetics standards.
• Responsible for ensuring all F&B areas are adequate in inventory supply levels and are kept organized and clean.
• Responsible for enforcement and compliance with cash control and tip procedures, completing related accounting and administrative reports as required.
• Works with the finance departments on payroll, tip reporting, and invoice reviews.
• Completes end of month, quarterly, and end of year reports indicating current revenues, expenses, and labor.
• Supports operational efficiency through collaboration with other functional areas, including the hotel front desk and housekeeping.
• Acts as Manager on Duty in the absence of the Hotel Manager.
• May serve guests food and drinks, bus tables, cashier, and answer phones during peak times or as needed.
• Hires, trains, develops, empowers, coaches, counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and recommends terminations as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.