Patient Services Representative II

Sutter Health

Patient Services Representative serving as first contact for patients and managing intake procedures. Responsible for scheduling, payment collection, and ensuring patient record accuracy.

Posted 7/21/2026full-timeFremont • California • 🇺🇸 United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient intake processes, including scheduling appointments and updating Electronic Health Records (EHR). Exhibits strong communication, time management, and organizational skills while adhering to healthcare regulations and policies.

Highest-signal resume keywords

Electronic Health Records (EHR)Patient Check-In ProceduresInsurance Policies KnowledgeWritten And Verbal Communication SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Intake ProceduresAppointment SchedulingData InterpretationPayment CollectionHealthcare Forms Completion

Soft Skills

Communication SkillsOrganizational SkillsInterpersonal Skills

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Healthcare RegulationsPatient CooperationInsurance Procedures

About the role

Key responsibilities & impact

Serves as the first point of contact for patients entering the medical facility
Greets and checks-in patients, verifies information, and schedules appointments
Updates Electronic Health records (EHR)
Facilitates intake procedures, including completion of healthcare and insurance forms
Collects payments for services
Gains confidence and cooperation from patients and their families
Adheres to all organizational regulations, codes, policies, and procedures

Requirements

What you’ll need

1 year of recent relevant experience
Basic knowledge of insurance policies and procedures
Ability to interpret various data and instructions
Written and verbal communication skills
Time management and organizational skills
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, Outlook)

Benefits

Comp & perks

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