Community Relations Representative

Essex Property Trust

Community Relations Representative delivering exceptional experiences for residents at Essex Property Trust. Focus on resident relations, communication management, and community operations support.

Posted 7/23/2026full-timeOceanside • California • 🇺🇸 United StatesJunior💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and organizational abilities to manage resident inquiries and facilitate smooth move-in and move-out processes. Maintains compliance with relevant laws and company policies while ensuring resident satisfaction and effective community operations.

Highest-signal resume keywords

Customer ServiceOrganizational SkillsCRM Software ProficiencyCompliance KnowledgeEvent Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementProperty ManagementMove-In/Move-Out CoordinationPaperwork HandlingTime Management

Soft Skills

Professional CommunicationProblem SolvingCollaborationDiscretion

Tools & Technologies

Microsoft Office SuiteSmart Device Utilization

Industry Keywords

Fair HousingLandlord-Tenant RegulationsOSHA StandardsResident Experience

About the role

Key responsibilities & impact

Serve as the primary in person contact for residents.
Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary).
Promote excellent resident experience by addressing questions and concerns promptly and professionally , both in-person and virtually (if necessary).
Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets.
Assist in organizing and participating in occasional resident events across the property portfolio.
Handle confidential resident and property information with discretion and professionalism.
Perform other duties and special projects assigned to support community operations and resident satisfaction.
Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.

Requirements

What you’ll need

High school diploma or equivalent required
College degree preferred
One year of experience in a customer service environment preferred
Commitment to providing exceptional customer service and a desire to help people
Strong organizational and time management skills to handle multiple responsibilities effectively
Ability to work independently and collaboratively in a centralized, high-volume hub environment
Must work on-site in the office five days per week
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software
Ability to read, write, speak, and understand English
Capability to utilize a personal smart device for apps related to property operations and communication.

Benefits

Comp & perks

medical
dental
vision
paid parental leave
401k employer match
excellence rewards
wellness programs
12 paid holidays
15 PTO days
housing discount of 20%