Essex Property Trust

Representative

• Serve as the primary in person contact for residents.
• Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
• Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary).
• Promote excellent resident experience by addressing questions and concerns promptly and professionally , both in-person and virtually (if necessary).
• Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
• Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
• Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets.
• Assist in organizing and participating in occasional resident events across the property portfolio.
• Handle confidential resident and property information with discretion and professionalism.
• Perform other duties and special projects assigned to support community operations and resident satisfaction.
• Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.

Community Relations Representative

Associate

• Develop and maintain detailed financial models to support the underwriting of potential acquisitions, development, and structured finance transactions
• Coordinates and lead due diligence, underwriting and closing process, including documentation review and analysis of key findings, rent analyses, detailed budget preparation, document checklist calls, lease audits, warranty review and warranty transfer, assessment of capital, assessment of staffing, 3rd party report engagement and detailed review, and analysis of historical operating documents
• Ability to recognize key risks or non-standard components of a transaction through review of 3rd party reports, deliverables and through comprehensive review of assets
• Work closely with senior management and have extensive interaction with the real estate community, including sellers, developers, lenders, brokers and third-party vendors
• Travel to project sites and work with capital maintenance teams to evaluate asset conditions, including potential code violations and any necessary repairs or other major capital needs
• Lead and collaborate with cross-functional teams to conduct thorough due diligence including legal, financial, and physical aspects
• Lead the preparation of investment memoranda, presentations, and other materials for internal and external stakeholders

Senior Associate, Due Diligence

Manager

• Oversee corporate and employee housing compliance
• Build relationships with community organizations
• Lead and support a team of direct reports
• Develop marketing strategies to enhance resident experience
• Monitor program performance and prepare reports

Housing Manager

Financial Planning and Analysis

• Identify, source, analyze, negotiate, and execute real estate acquisition opportunities
• Develop and maintain detailed financial models for underwriting and valuation
• Actively identify and source potential real estate acquisition opportunities through market research
• Collaborate with investment and legal teams to negotiate transactions
• Conduct thorough due diligence on potential acquisitions
• Stay abreast of real estate market trends and economic indicators
• Prepare investment memoranda and presentations for stakeholders
• Cultivate and maintain relationships with brokers and other industry professionals

Investments Manager

Customer Retention Specialist

• Drive the entire lease renewal process, ensuring seamless execution.
• Achieve or surpass renewal targets, continuously setting higher standards as goals advance.
• Provide superior customer service to internal and external customers.
• Work closely with internal partners to ensure an increase in Net Promoter Score (NPS) and customer survey ratings.
• Provide weekly reporting, key insights, and proposed action plans to the Senior Manager of Enablement.
• Process and approve deviations in renewal rates for residents.
• Directly manage a team of 5+ renewal consultants.
• Schedule and delegate workload to ensure work is completed accurately and timely.
• Ensure quality control by auditing tasks, communication, etc.
• Provide feedback, coaching, and support to the renewal team.
• Conduct regular one-on-one meetings with renewal staff.
• Collaborate with peers to strategize and improve processes as necessary.

Resident Retention Manager

• Manage all aspects of the application process.
• Develop and implement strategies based on company needs.
• Coach and monitor performance of application associates.
• Ensure applications are reviewed daily and applicants are responded to promptly.
• Collect and address outstanding items required for approval.
• Delegate workload between Application Consultants.
• Maintain in-depth knowledge of process and standards.
• Comply with applicable laws and standards.

Application Manager

Recruitment

• Manage the hiring and onboarding process for all entry level positions in Community Management and Facilities.
• Establish a candidate base for future hires.
• Interviewing candidates for placement.
• Ensure candidate profiles are optimized for ideal candidate placement.
• Engage in training and facilitation as needed.
• Provide support to other Operations Staff Services departments as needed.
• Monitor and achieve KPIs that lead to success within the role.
• Consistently assess and evaluate opportunities within hiring processes.
• Identify and carry out strategic solutions to solve opportunities in hiring.
• Collaborate closely with Recruiting, Talent Development, Trainer Specialist, Community Management Leadership, and Facilities Leadership.
• Exercise discretion as it relates to confidential resident, property and company information.
• Compliance with company standards as defined in the Human Resources Policy Manual, E-Way Processes and Procedures, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Complete all assignments timely and accurately.