Correspondence Representative II

The Word & Brown Companies

Correspondence Representative role at CaliforniaChoice. Focused on client communication, document processing, and adherence to company policies.

Posted 8/1/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing enrollment materials and maintaining compliance with PHI guidelines while delivering exceptional customer service. Proficient in data entry and communication, with a strong focus on detail and organizational skills.

Highest-signal resume keywords

Customer Service ExperienceData Entry ExperienceStrong Communication SkillsAttention to DetailProficient in Microsoft Office

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryEnrollment ProcessingDocument ReviewWritten CorrespondenceAnalytical SkillsProblem SolvingTyping Speed of 50 WPMKnowledge of Healthcare Insurance

Soft Skills

Interpersonal SkillsOrganizational SkillsAbility to Overcome Resistance to ChangeMotivationInitiative

Tools & Technologies

PegasusDoc-LinkSharePointMicrosoft Office

Industry Keywords

CaliforniaChoicePHI GuidelinesEnrollment Representative DutiesOffice ExperienceCustomer Interaction

About the role

Key responsibilities & impact

Send written correspondence and communicate with clients via phone to obtain, review and process enrollment materials for participants of CaliforniaChoice
Expert knowledge of all MPC Enrollment Rep I duties
Demonstrate knowledge of Correspondence duties as determined by department assessment as well as the following:
Understand company policies and procedures as they apply to CaliforniaChoice plans.
Responsible for the review and processing of the following forms including but not limited to: Employee Applications, Change Request Forms, Employee Termination Forms, Web Based Forms
Identify and obtain missing/incomplete information on forms based on guidelines and standard operating procedures.
Follow the department Pending Item process
Compose clear and concise written correspondence (i.e. pending item requests, denials, confirmations, memos, letters, etc.)
Place outbound calls to obtain missing/incomplete information on forms
Maintain working knowledge of all products and systems used for job function (i.e. Pegasus, doc-link, SharePoint, etc.)
Enter appropriate comments in a clear and succinct manner into Pegasus and/or Doc-Link.
Meet department standards for quality and quantity of work.
Maintain department and team standards for turnaround times.
Adhere to all PHI (Personal Health Information) guidelines
Assist with departmental training needs as needed
Onsite or remote regular attendance and punctuality are essential functions of the job.
Performs other business tasks or functions as assigned.

Requirements

What you’ll need

High School Diploma or equivalent required
Three plus (3+) years of office and/or customer service experience required
At least one (1) year of data entry experience
Customer Service and phone etiquette experience a must
Strong communication skills (written, grammatical and verbal) required
Must be able to communicate effectively in English
Ability to interact and communicate effectively with all levels of employees and customers
Must have strong attention to detail
Strong analytical skills and problem solving skills
Ability to perform in a fast-paced, deadline-oriented work environment
Excellent customer service and organizational skills
Able to build/gain commitment and overcome resistance to change
Ability to retain large quantities of information
Accurately type a minimum of 50 WPM
Proficient with Microsoft Office software (Access, Word, Excel, PowerPoint, Visio, Publisher, SharePoint, Outlook), web based technology.
Must be highly motivated, have ability to take initiative, be accountable, have excellent interpersonal, and service oriented skills
Knowledge of the healthcare insurance industry a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The Word & Brown Companies Website LinkedIn All Job Openings 501 - 1000 employees Founded 1984 🏥 Healthcare 💼 Consulting 🛡️ Insurance Healthcare
Consulting
Insurance The Word & Brown Companies is a family of insurance administration businesses that simplify access to health insurance and employee benefits for individuals, families, brokers, carriers, employers, and employees. Founded in 1985, they provide specialized products, services, and tools across health insurance administration, employee benefits, and related healthcare services, emphasizing service excellence, innovation, and a strong company culture. The company operates as a B2B partner to brokers, carriers, and employers while directly supporting consumers with benefit access and administration. Correspondence Representative II 🔥 15 minutes ago 🏄 California – Remote 💵 $22 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Send written correspondence and communicate with clients via phone to obtain, review and process enrollment materials for participants of CaliforniaChoice
Expert knowledge of all MPC Enrollment Rep I duties
Demonstrate knowledge of Correspondence duties as determined by department assessment as well as the following:
Understand company policies and procedures as they apply to CaliforniaChoice plans.
Responsible for the review and processing of the following forms including but not limited to: Employee Applications, Change Request Forms, Employee Termination Forms, Web Based Forms
Identify and obtain missing/incomplete information on forms based on guidelines and standard operating procedures.
Follow the department Pending Item process
Compose clear and concise written correspondence (i.e. pending item requests, denials, confirmations, memos, letters, etc.)
Place outbound calls to obtain missing/incomplete information on forms
Maintain working knowledge of all products and systems used for job function (i.e. Pegasus, doc-link, SharePoint, etc.)
Enter appropriate comments in a clear and succinct manner into Pegasus and/or Doc-Link.
Meet department standards for quality and quantity of work.
Maintain department and team standards for turnaround times.
Adhere to all PHI (Personal Health Information) guidelines
Assist with departmental training needs as needed
Onsite or remote regular attendance and punctuality are essential functions of the job.
Performs other business tasks or functions as assigned. 🎯 Requirements
High School Diploma or equivalent required
Three plus (3+) years of office and/or customer service experience required
At least one (1) year of data entry experience
Customer Service and phone etiquette experience a must
Strong communication skills (written, grammatical and verbal) required
Must be able to communicate effectively in English
Ability to interact and communicate effectively with all levels of employees and customers
Must have strong attention to detail
Strong analytical skills and problem solving skills
Ability to perform in a fast-paced, deadline-oriented work environment
Excellent customer service and organizational skills
Able to build/gain commitment and overcome resistance to change
Ability to retain large quantities of information
Accurately type a minimum of 50 WPM
Proficient with Microsoft Office software (Access, Word, Excel, PowerPoint, Visio, Publisher, SharePoint, Outlook), web based technology.
Must be highly motivated, have ability to take initiative, be accountable, have excellent interpersonal, and service oriented skills
Knowledge of the healthcare insurance industry a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Development Representative 🔥 6 hours ago BuzzTechMedia 11 - 50 💼 Consulting 📣 Marketing 📱 Media Website LinkedIn All Job Openings Client Development Representative at BuzzTechMedia identifying prospective clients and guiding them through initial services. Involves outreach and relationship building for a digital solutions company. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Specialty Representative, Migraine 🔥 14 hours ago AbbVie 10,000+ employees 🏥 Healthcare 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings Specialty Representative for Migraine working with AbbVie to maximize sales and strong customer relationships. Focused on territory management and executing brand strategy in North Tampa. 🇺🇸 United States – Remote 💵 $78.5k - $192.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor Specialty Representative, Urology 🔥 15 hours ago AbbVie 10,000+ employees 🏥 Healthcare 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings Specialty Representative, Urology developing customer relationships in Charlotte area. Executing brand strategy and maximizing sales performance in the pharmaceutical industry. 🇺🇸 United States – Remote 💵 $78.5k - $192.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor Specialty Representative, Metabolic 🔥 15 hours ago AbbVie 10,000+ employees 🏥 Healthcare 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings Specialty Representative driving sales within metabolic therapy areas based in Greensboro, NC. Building relationships and delivering on brand strategy while achieving sales targets. 🇺🇸 United States – Remote 💵 $78.5k - $192.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor Specialty Representative, Metabolics 🔥 15 hours ago AbbVie 10,000+ employees 🏥 Healthcare 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings Specialty Representative managing sales performance and executing brand strategy for AbbVie. Building customer relationships and optimizing access to key products in the metabolics therapy area. 🇺🇸 United States – Remote 💵 $96k - $174k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs