Operations

• Provide leadership, coaching and performance management for a team of pharmacists and pharmacy technicians
• Oversee workflow processes related to patient clinical engagement, medication therapy management, prior authorization reviews, and other non-dispensing functions
• Serve as the primary escalation point for complex operational, clinical, and client-related issues
• Manage staffing, scheduling, capacity planning, and resource allocation for an assigned pharmacy team
• Monitor, analyze and report on operational performance metrics
• Partner collaboratively with cross-functional stakeholders
• Ensure adherence to all applicable regulatory requirements

Pharmacy Operations Supervisor

• Develop, sustain, and deepen relationships with critical BPO vendors, ensuring strategic alignment with ISC's business goals, service expectations, and compliance standards.
• Lead vendor onboarding and offboarding processes, including transition planning, knowledge transfer, and contractual closeout.
• Maintain a vendor performance scorecard and drive quarterly business reviews (QBRs) with senior vendor leadership.
• Serve as a key process owner within the BX team — mapping, assessing, and recommending whether workflows should be digitized, automated, outsourced, or retained in-house.
• Apply Six Sigma methodology (Green Belt required; Black Belt strongly preferred) to identify defects, reduce variation, and drive measurable process improvements across BPO-delivered functions.
• Lead and facilitate process improvement projects with quantifiable ROI; document outcomes and present findings to senior leadership.
• Partner with BPO operational teams to ensure consistent adoption of optimized workflows and standard operating procedures.
• Own monthly BPO performance reviews — monitor KPIs, SLAs, quality scores, productivity metrics, and CX outcomes; identify trends and surface improvement opportunities.
• Conduct QA audits of time studies and staffing models to validate that headcount and capacity plans align with projected work volumes and required KPI attainment.
• Leverage ticketing and workflow platforms (e.g., Zendesk, ServiceNow, Salesforce Service Cloud) to extract performance data, track escalations, and measure resolution trends.
• Prepare and present executive-level performance dashboards and reporting packages to BX leadership and ISC senior management.
• Identify, assess, and mitigate vendor-related operational, financial, and regulatory risks proactively.
• Ensure all BPO partners adhere to applicable P&C insurance regulatory requirements, data security standards, and ISC compliance policies.
• Maintain vendor risk registers and drive remediation of identified gaps; report status to Compliance and Legal stakeholders.
• Support business continuity planning by assessing vendor resilience and maintaining documented contingency protocols.
• Serve as the primary ISC escalation point for BPO-originated issues — triage, coordinate resolution, and communicate outcomes to impacted stakeholders.
• Define and maintain clear escalation paths and RACI frameworks; ensure BPO day-to-day management teams are equipped to resolve issues at the lowest effective level.
• Deliver structured, actionable feedback to vendor partners to drive root cause elimination and prevent recurrence.
• Partner with Finance on vendor cost modeling, budget planning, and price analysis.
• Collaborate with Legal and Compliance to review, negotiate, and renew vendor agreements.
• Act as a bridge between BX operational teams and BPO partners, translating business requirements into vendor performance expectations.
• Contribute to the BX roadmap by identifying where BPO capacity can scale, contract, or pivot in response to ISC's strategic priorities.

Senior Manager, Operations

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Manage the day-to-day execution of GD communications activities, including planning, drafting, formatting/editing, coordinating inputs and approvals, preparing content for distribution, sending emails, managing calendar invitations, and tracking what needs to go out and when
• Maintain the GD communications calendar, global distribution lists, communications trackers, and follow-up processes to ensure timely execution and clear accountability
• Manage GD communications channels and platforms in partnership with enterprise teams, including serving as liaison to the Home team, coordinating Home postings, maintaining GD SharePoint sites, supporting channel governance, and ensuring content is current, accessible, organized, and aligned to enterprise and GD standards
• Support communications operations, reporting, and continuous improvement by developing, tracking, and reporting key performance indicators and metrics, including quarterly communications KPIs
• Pull external engagement updates from the GD tracker for monthly updates to the Head of GD, maintain deliverables trackers, monitor progress against timelines, and identify opportunities to improve communications processes, templates, and standards
• Support GD communications forums, meetings, and employee engagement channels, including coordinating monthly GD Communications Council meetings, managing monthly newsletter article submissions, supporting Senior Manager town halls and GD town halls, coordinating logistics for leadership forums and other meetings, and supporting people leader communications, toolkits, and related resources

Manager, Global Development Communications Operations

• Draft and produce high-quality, engaging GD-specific content across multiple channels and modern approaches to enable employee engagement and comprehension — inclusive of articles, newsletters, town halls, leadership memos, executive and leader communications (Head-of-GD, SBP cascades, 100-day plans), Viva Engage, and other internal channels as needed.
• Help coordinate the delivery and tracking of GD business communications across all functions in partnership with the Director, Global Development Strategy and Operations; align with Enterprise GCA on macro-level communications when appropriate; manage newsletter development and to facilitate effective delivery of communications.
• Ensure communications plans align to active change initiatives and support consistent messaging across GD without owning change methodology, frameworks, or governance.
• Support development and execution of select external initiatives including annual Clinical Trials Awareness Week and GD leader LinkedIn posts.

Senior Manager, Global Development Communications Operations

• Manage the day-to-day execution of GD communications activities, including planning, drafting, formatting/editing, coordinating inputs and approvals, preparing content for distribution, sending emails, managing calendar invitations, and tracking what needs to go out and when.
• Maintain the GD communications calendar, global distribution lists, communications trackers, and follow-up processes to ensure timely execution and clear accountability.
• Manage GD communications channels and platforms in partnership with enterprise teams, including serving as liaison to the Home team, coordinating Home postings, maintaining GD SharePoint sites, supporting channel governance, and ensuring content is current, accessible, organized, and aligned to enterprise and GD standards.
• Support communications operations, reporting, and continuous improvement by developing, tracking, and reporting key performance indicators and metrics, including quarterly communications KPIs.
• Pull external engagement updates from the GD tracker for monthly updates to the Head of GD, maintain deliverables trackers, monitor progress against timelines, and identify opportunities to improve communications processes, templates, and standards.
• Support GD communications forums, meetings, and employee engagement channels, including coordinating monthly GD Communications Council meetings, managing monthly newsletter article submissions, supporting Senior Manager town halls and GD town halls, coordinating logistics for leadership forums and other meetings, and supporting people leader communications, toolkits, and related resources.

• Drive enterprise‑level storytelling and executive communications, spanning EC and Board materials, operating model deployment, and internal events, to consistently articulate strategy, progress, and performance against key milestones and metrics.
• Shape and maintain a cohesive internal strategy narrative for Data Science & Digital Health.
• Translate complex data science, AI, and digital health strategy into clear, executive‑ready communications.
• Develop high‑impact materials for Executive Committee and Board of Directors engagements.
• Support internal leadership communications, including town halls, strategy sessions, and enterprise updates.
• Communicate DSDH operating model, milestones, metrics, and progress with clarity and consistency.
• Partner closely with peers to ensure internal narratives reflect broader industry context alongside internal messaging.
• Develop and maintain internal stakeholder mapping to tailor communications and engagement strategies.

Director, Strategy & Operations

• responsible for the daily operations of Geisinger Health Plan’s Children’s Health Insurance Program (CHIP)
• manage incoming and outgoing Bureau of CHIP (BOC) inquiries
• perform quality assurance reviews
• ensure timely submission of BOC deliverables
• document and assist in assigning appropriate business owners for new and revised CHIP regulatory requirements
• provide support for the CHIP annual onsite audit
• serve as a backup to the Benefits Specialist for State Government Programs
• validate and implement updates to regulatory, operational, and compliance documents
• collaborate with cross-functional teams to support Marketplace operations
• identify risks and process improvement opportunities
• manage simultaneous projects that enhance operation and efficiency
• respond to member appeals and grievances

Operations Specialist – Government Programs

• Ensure the branch operates efficiently and securely
• Deliver exceptional customer experiences
• Oversee risk controls and compliance with policies
• Enhance the customer experience by ensuring smooth transaction processing
• Build and maintain strong relationships with customers
• Utilize data-driven decision-making to improve branch performance

Branch Operations Manager

• Lead Sanofi Operations activities to create partnerships with targeted organizations, groups, institutions, etc. to create or enhance inventory management solutions.
• Lead Operations team’s planning, preparation, and implementation activities to ensure alignment with Commercial Operations Objectives, including pre-respiratory season planning, testing and order optimization.
• Partner with targeted immunization partners / customers (HS, PBGs) to identify, design, and implement unique / novel vaccine operations processes to help build differentiated value offerings.
• Coordinate Customer delivery projects to be defined in customer journey’s, which may include Inventory management, returns processing, and supply chain management tool integration with HS (ex: GHX).
• Coordinate Operations activities across distribution partners to ensure excellent service experiences, including but not limited to delivery forecasts, customer needs, and resource utilization.
• Implement key aspects of the Business Operations Plan - including the ordering process, customer/product allocations, and shipping processes across Sanofi and VaxServe.
• Conduct market research to identify short and long-term opportunities that create competitive advantages and differentiate the company from its competition.
• Lead the development and implementation of order fulfillment solutions that create measurable brand differentiation and value.
• Serve as a key information resource for all of Sanofi's functional areas regarding the order fulfillment process.
• Champion cross-functional communication: Encourage communication among functional areas to discuss market trends, process acceptance, and the overall perception of Sanofi's order fulfillment process and tools.
• Identify key performance service and demand metrics and develop and maintain delivery scorecard that help ensure maximum operational efficiencies (forecasts, buffers).
• Act as liaison to VaxServe and Distribution Teams.
• Act as liaison to Sales Teams; drive organizational awareness of Operation’s activities while instilling increased confidence in Sanofi capabilities.

Director, Delivery Operations Solutions

• Coordinate, prepare, animate performance workshops focused on cycle time reduction, yield improvement, complex problem solving, and launch readiness.
• Lead and coordinate execution of related action plan
• Act as performance partner for one or more EM&S business units by attending leadership team meetings and performance rituals, supporting early detection of performance gaps and improvement opportunities, and driving prioritization and execution of initiatives
• Deploy and maintain the EM&S performance management system according to SMS 2.0 standards, including +QDCI, Team Board, and GPS3 board
• Contribute to SMS upskilling program including training, certification, and coaching activities
• Champion cultural change in continuous improvement, change management, and problem-solving methodologies

Operational Excellence Performance Lead

• Map how merchandising actually works today, not how the org chart says it works.
• Redesign core operating processes for speed, accuracy, and margin protection: assortment planning, item setup, pricing and markdown, vendor and PO management, allocation, replenishment.
• Own the calendar connecting marketing activations to inventory, so launches are stock-backed, not a surprise to the warehouse.
• Translate activation plans into buy, allocation, and replenishment signals; flag stock risk before launch, not after.
• Coordinate vendor commitments tied to activations: fill rates, lead times, launch quantities.
• Build self-service tools and proactive alerts that scale the buyer-vendor relationship, including visibility into vendor performance.
• Build the automation yourself, using Claude and comparable AI tools, no/low-code platforms, and lightweight automation, from concept through rollout.
• Run pilots end to end: scope, build, test for accuracy, validate fit, scale. Keep humans in the loop on margin- and inventory-critical decisions.
• Maintain a registry of approved tools and active automations, so what exists and what it's for is never a mystery.
• Own change management for every rollout: training, AI literacy for non-technical audiences, office hours, a bench of power users.
• Build reporting on process and automation performance, and use it to prioritize what gets built next.

Merchandising Operations Manager

• The Logistics Operations Engineer (LOE) provides software-focused operational support to keep the Customer's automated warehouse stable and running.
• The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on-site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required.
• Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
• Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
• Coordinate with on-site resources and support teams, escalate as needed to resolve issues and minimize downtime.
• Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
• Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
• Prepare and provide internal reports as required.

Logistics Operations Engineer

• Works in collaboration with the Vice Presidents, IS Delivery, and implements the strategic goals of the Senior Vice President, IS Delivery Region.
• The Director of Construction will report directly to the Senior Vice President, IS Delivery Region.
• Enforce consistent company policies and procedures across all field operations to ensure alignment with organizational goals and industry standards.
• Collaborate with executive leadership to align field operations with the company's strategic vision and growth objectives.
• Provide expertise to the project teams in planning, resource allocation, and operational strategies to support project delivery and profitability.
• Champion a culture of safety, ensuring compliance with OSHA regulations, ICRA policies, company safety policies, and industry best practices.
• Coordinate with HSE in the development and implementation of safety training programs, incident reporting, and risk mitigation strategies.
• Monitor safety performance metrics and lead initiatives to achieve zero-incident goals across all project sites.
• Review field operations, including project execution, scheduling, and resource management, to ensure projects are delivered on time, within budget, and to client specifications.
• Drive operational efficiency by implementing standardized processes, leveraging technology, and optimizing workflows.
• Ensure seamless coordination between project managers, superintendents, and subcontractor/vendor field teams to maintain project momentum and quality.
• Participate and provide expertise in the development of IS Delivery Quality Control standards and inspection procedures utilizing current tools.
• Establish and maintain rigorous quality control standards to ensure all projects meet or exceed client expectations and industry benchmarks.
• Oversee the development and enforcement of quality assurance protocols, including inspections, testing, and documentation.
• Ensure all quality-related issues are addressed and resolved promptly to maintain project integrity and client satisfaction.
• Develop and maintain strong relationships with subcontractors, ensuring alignment with project goals, timelines, and quality standards.
• Participate in subcontractor selection, contract negotiations, and performance evaluations to ensure reliability and accountability while building relationships across existing and emerging markets.
• Implement strategies to mitigate risks associated with subcontractor performance, including delays, quality issues, or scope creep.
• Ensure practical project planning efforts, including preconstruction, scheduling, budgeting, and resource allocation, are maintained to ensure successful project outcomes.
• Collaborate with project teams to identify and address potential risks, challenges, and opportunities during the planning and execution phases of Delivery.
• Provide guidance on resource utilization, including labor, equipment, and materials, to maximize efficiency and profitability.
• Build and lead a high-performing field operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Mentor and develop field leadership, including superintendents and project managers, to enhance their skills and career progression.
• Act as a primary point of contact for key clients, ensuring their needs and expectations are met throughout the project lifecycle.
• Collaborate with development, sustainability, and project management teams to support client relationships and secure repeat business.
• Represent the company in industry events, conferences, and client meetings to enhance brand reputation.
• Provide feedback during the Pre-Construction phase related to Delivery strategies and optimal project execution.

Director of Construction Operations

• Prepares regular and ad hoc integrated data mining and analyses for sales management to facilitate identifying potential sales and marketing opportunities.
• Responsible for publishing standard reports to the field sales organization and other internal groups for inventory tracking purposes.
• Build Power BI reporting, in-depth knowledge of data modeling is required.
• Analyzes and interprets both internal and external factors that affect sales performance.
• Provides insights to sales and marketing management on sales force effectiveness.
• Troubleshoots inquiries about account alignments and performance data and provides counsel and actionable information.
• Develops and conducts training in the effective use of data (third party and contracted), applications, and tools provided to make a difference in sales results produced.
• Develops and conducts training on inventory management and best practices to field sales partners on an ongoing basis.
• Develops and administers special projects.
• Prepares presentations and reports to support sales conferences/meetings.
• Utilizes or coordinates business systems to gather key information on sales, cost, and key activity information.
• Supports Field Sales Organization (FSO) via data target tracking and regular communication with Regional Managers and Field Representatives.
• Assists FSO with annual audits and inventory.
• Oversee inventory governance including returns, restock discipline, and inventory transfers.
• Serve as a subject matter expert for inventory operations and managing escalations.
• Mentor junior team members and provide leadership guidance.

Senior Commercial Operations Specialist

• Lead and is accountable for the coordination of Solution Team project deliverables and core PECS process requirements.
• Shape project timelines that align with strategic decisions and assigning Direct Responsible Individuals (DRIs) as appropriate.
• Partner with Solutions Team Director to oversee milestone and critical path management.
• Identify interdependencies within projects.
• Drive accountability with cross-functional team and manage action items, project statuses, and critical path deliverables.
• Collaborate with internal and external partners to maintain updated project plans.
• Lead status sessions for assigned Solutions team.
• Lead operational process improvements that enhance efficiency, increase visibility, strengthen controls, and improve stakeholder experience.
• Act as SME for Solution Team with regards to PECS processes.
• Partner with business owners, finance, procurement, and supplier teams to support budget planning, financial stewardship, and annual business planning processes.
• Oversee purchase order (PO) lifecycle management and lead invoice reconciliation activities.
• Connect across SMOx Central Process team to manage supplier performance.
• Establish and cultivate strong supplier relationships to drive PECS goals.
• Coach, develop, and motivate direct reports.

Associate Director, Project Operations, Supplier Management

• Serve as a strategic operations leader responsible for strengthening inventory management practices
• Enhance reporting and analytics, and the overall effectiveness, scalability, and financial discipline of the Sports model
• Translate business priorities into executable processes that support sales growth initiatives
• Provide analytics that drive actions and develop solutions for efficient sales operations
• Build effective working relationships across sales leaders, supply chain, finance, and cross-functional stakeholders
• Prepares regular and ad hoc integrated data mining and analyses for sales management
• Responsible for publishing standard reports for inventory tracking
• Build Power BI reporting, with in-depth knowledge of data modeling
• Analyzes and interprets internal and external factors affecting sales performance
• Troubleshoots inquiries about account alignments and performance data
• Develops and conducts training on data usage and inventory management best practices
• Prepares presentations and reports to support sales conferences/meetings
• Supports Field Sales Organization (FSO) via data target tracking and regular communication
• Assists FSO with annual audits and inventory
• Oversee inventory governance including returns, restock discipline, and inventory transfers
• Mentor junior team members and provide leadership guidance

• Lead and is accountable for the coordination of Solution Team project deliverables and core PECS process requirements.
• Shape project timelines that align with strategic decisions and assigning Direct Responsible Individuals (DRIs) as appropriate.
• Partner with Solutions Team Director to oversee milestone and critical path management.
• Identify interdependencies within projects.
• Drive accountability with cross-functional team and manage action items, project statuses, and critical path deliverables.
• Collaborate with internal and external partners to maintain updated project plans.
• Lead status sessions for assigned Solutions team.
• Lead operational process improvements that enhance efficiency and stakeholder experience.
• Drive cross-functional issue resolution across business, finance, procurement, supplier, and technology teams.
• Support budget planning, financial stewardship, and annual business planning processes.
• Oversee purchase order (PO) lifecycle management and lead invoice reconciliation activities.
• Connect across SMOx Central Process team to manage supplier performance and establish strong supplier relationships.
• Coach, develop, and motivate direct reports to create an inclusive environment.

• Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
• Review of OTD, Piece Scan and Location Scan by Account.
• Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
• Complete customer reports/audits.
• Independent Contractor (IC) Activities.
• Meet with potential IC to verify capabilities of candidate.
• Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
• Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
• Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
• Assist in troubleshooting eCMobile issues.
• Plan route coverage and route changes and communicate with IC.
• Ensure all services are performed in a timely manner.
• Gross Margin Management.
• Negotiate with IC’s regarding contracted services and settlement.
• Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
• Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).

Operations jobs in Pennsylvania

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Pharmacy Operations Supervisor

Senior Manager, Operations

Executive Operations & Communication Manager

Manager, Global Development Communications Operations

Senior Manager, Global Development Communications Operations

Manager, Global Development Communications Operations

Senior Manager, Global Development Communications Operations

Director, Strategy & Operations

Operations Specialist – Government Programs

Branch Operations Manager

Director, Delivery Operations Solutions

Operational Excellence Performance Lead

Merchandising Operations Manager

Logistics Operations Engineer

Director of Construction Operations

Senior Commercial Operations Specialist

Associate Director, Project Operations, Supplier Management

Senior Commercial Operations Specialist

Associate Director, Project Operations, Supplier Management

Operations Manager