Branch Operations Manager

Santander

Branch Operations Manager overseeing efficient branch operations and delivering exceptional customer service. Fostering team member growth and ensuring compliance with policies in the financial services sector.

Posted 7/22/2026full-timeLancaster • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $38,250 - $64,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in branch banking operations, focusing on customer service excellence, risk management, and compliance. Proven ability to utilize data-driven decision-making to enhance branch performance and customer experiences.

Highest-signal resume keywords

Branch Banking ExperienceCustomer Service ExcellenceCash Handling ProficiencyRisk Management ComplianceData-Driven Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash HandlingAudit Log MaintenanceBranch Operations ManagementTransaction ProcessingData Analysis

Soft Skills

Problem-SolvingRelationship BuildingAdaptabilityCommunication

Tools & Technologies

Computer ProficiencyBasic Math Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Branch Operations ManagerCustomer ExperienceRisk ControlsCompliance PoliciesFast-Paced Environment

About the role

Key responsibilities & impact

Ensure the branch operates efficiently and securely
Deliver exceptional customer experiences
Oversee risk controls and compliance with policies
Enhance the customer experience by ensuring smooth transaction processing
Build and maintain strong relationships with customers
Utilize data-driven decision-making to improve branch performance

Requirements

What you’ll need

High school diploma or GED
3+ Years Demonstrated successful experience in branch banking or related operations/support function
12+ Months Demonstrated successful Santander experience related to essential functions and responsibilities of the Branch Operations Manager role
District Executive, District Operations Manager, and Region President endorsement of performance
18+ Months Cash handling experience
18+ Months Customer service experience in a high volume, fast-paced environment
Proficient in cash handling and maintaining audit logs
Excellent customer service skills
Strong problem-solving skills
Ability to work in a fast-paced environment
Computer proficiency and basic math skills

Benefits

Comp & perks

Competitive rewards package
Health insurance benefits
Professional development opportunities
Flexible working arrangements
Employee recognition programs