Logistics Operations Engineer

KNAPP North America

Logistics Operations Engineer at KNAPP offering software-focused support for automated warehouse stability and running. Monitoring, troubleshooting, and coordinating resolution of software incidents and incidents updates.

Posted 7/22/2026full-timeGreencastle • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software-focused operational support for automated warehouse systems, with strong skills in incident communication, documentation, and cross-team coordination. Proficient in troubleshooting and maintaining stability in production environments using various technical tools and methodologies.

Highest-signal resume keywords

Linux ServerOracle DatabasesPL/SQLJavaC++

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LinuxWindows 11Incident CommunicationDocumentationCross-Team CoordinationTroubleshootingProblem ManagementSoftware Development ConceptsAutomated Warehouse Equipment Concepts

Soft Skills

Ability to Work IndependentlyAbility to Work Under Pressure

Tools & Technologies

KiSoft ONEKiSoft SRC

Industry Keywords

Logistics OperationsOperational SupportAutomated Warehouse

Tech Stack

Tools & technologies

JavaLinuxOracleSQL

About the role

Key responsibilities & impact

The Logistics Operations Engineer (LOE) provides software-focused operational support to keep the Customer's automated warehouse stable and running.
The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on-site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required.
Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
Coordinate with on-site resources and support teams, escalate as needed to resolve issues and minimize downtime.
Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
Prepare and provide internal reports as required.

Requirements

What you’ll need

Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
Technical knowledge in Linux, Windows 11, and Linux Server.
Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
Ability to work independently and in a team.
Basic understanding of software development concepts.
Ability to work under pressure.
Authorization to work in the U.S.
Passport or ability to obtain passport.

Benefits

Comp & perks

Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance