KNAPP North America

Technical Project Manager

• Responsible for customer communication/clarification of details
• Reviews technical functional specifications
• Creates internal documents for project-executing departments
• Prepares test plans (factory tests, internal and customer-specific acceptance tests)
• Participates in Factory acceptance testing and internal testing
• Responsible for Systems Site implementation (potential development and/or provision of customer training, acceptance tests and resolving problems encountered at the site)
• Facilitates and addresses customer questions, integration, and interfacing issues
• Coordinates, participates in, and plans meetings with the mechanical, hardware, and electrical engineers
• Provides support to the project-implementation departments (Planning, Development, Software Quality Assurance, Commissioning)
• Ensures continuous updating of customer specific SW-documents
• Support Project Management
• Understands and reports to project stakeholders the impact of any deviations from the original scope of project to project stakeholders
• Coordinates customer projects with the software suppliers (KNAPP internal and external 3rd parties)
• Offer training/support and guidance to the new employees during their early employment period
• Improve planning documents through periodic revisions and compliance updates

IT Project Manager II

Manager

• Responsible for following the processes and instructions accordingly to the Field Operations Department’s assigned tasks in a successful manner
• Success is measured based on project quality, duration and costs
• Development and training of mechanical and electrical supervisors/technicians as well as mechanical and electrical installation contractors
• Supports field supervisors on all issues during the installation
• Responsibilities include gathering data from job sites, assigning supervisors/technicians to job sites and scheduling and approving travel plans for supervisors/technicians assigned
• Review, assess and encourage team members to improve their technical knowledge and skills and to solve problems actively on their own
• Weekly and daily meetings with field operations crew
• Schedule team members to optimize the success of projects, particularly based on the qualifications of the team members
• Continuous progress monitoring of the project’s reports assigned to him/her, escalations in case of deviances
• Frequent communication to team members at customers sites and in house
• Provide regular status updates to upper management
• Technical and qualitative review of project reports from team members, forwarding to upper management
• Evaluate and revise execution plans
• Leads kick off and post installation meetings
• Monitor and ensure compliance with safety guidelines with field technicians, supervisors, and QA managers
• Initiate actions and check to achieve the goal of a project
• Collect data from field operations from all projects and report to upper management
• Organizing and implementing training for team members
• Writing and maintaining installation documents
• Monitor assigned open points and tasks
• Interface with different departments
• Final review of projects by schedule, costs and quality with field technicians, supervisors, and QA managers
• Organizing training for field operations technicians
• QA record keeping
• Coordination with headquarters regarding installation, process, products and quality
• Provide project updates and training to supervisors and technicians
• Assist annual review with all team members
• Critical and Problem solving
• Responsible management of resources
• Motivation and opinion
• Positive, constructive and confident attitude about the company and position (role model of the company)
• Reliability and ability to work under pressure
• Able to complete tasks in high quality and in time, also in stressful situations
• Able to form an independent opinion under pressure and to implement it
• Handle failures and challenges
• Ability to focus on goals when facing challenges
• Flexibility to travel
• Willingness to learn
• Willingness and ability to improve skills and to learn new things to be up to the mark
• Ability to take criticism and use it in a constructive way
• Ability to manage conflicts
• Recognize and understand tension, to talk openly about it and to work together on a sustainable solution
• Ability to lead, motivate and encourage team members to reach defined goals
• Perception
• Ability to recognize, troubleshoot and in the end resolve team failures and problems

Installation Manager

Risk

• The Insurance & Risk Manager is responsible for managing KNAPP US’s corporate insurance and risk management activities, ensuring alignment with the KNAPP Global Insurance Program while supporting operational, legal, and financial risk mitigation across the organization.
• This role owns insurance renewals, claims administration, vendor insurance compliance, policy governance, and regulatory compliance initiatives.
• The position serves as the primary U.S. point of contact for insurance carriers, brokers (AON), internal stakeholders, and KNAPP headquarters.
• Lead annual insurance renewal processes, including data collection, underwriting submissions, and carrier coordination.
• Ensure alignment with the KNAPP Global Insurance Program, including coverage structure, limits, retentions, and policy wording.
• Maintain, update, and administer all corporate insurance policies and related documentation.
• Coordinate closely with HQ Insurance Management and AON on renewals, endorsements, and policy changes.
• Serve as Claims Manager for all KNAPP US insurance claims across all lines (GL, Auto, WC, D&O, EPL, Crime, Cyber, etc.).
• Coordinate claim reporting, documentation, reserve reviews, and carrier communication.
• Monitor claims trends and support loss mitigation strategies.
• Maintain and update insurance, risk, and compliance policies.
• Administer policy acknowledgment and certification processes for all employees.
• Ensure compliance with internal governance standards, IMS requirements, and relevant ISO standards.
• Support audits and internal reviews related to insurance, risk, and compliance.
• Administer vendor insurance compliance using MyCOI, including onboarding, verification, tracking, and escalation.
• Support project‑specific insurance requirements and risk reviews.
• Partner with Procurement, Legal, and Project Management to ensure contractual insurance compliance.
• Identify, assess, and mitigate operational, legal, and financial risks.
• Provide insurance and risk guidance to internal stakeholders, including Procurement, HR, Project Teams, and Leadership.
• Support employee‑related and vendor‑related insurance inquiries.
• Maintain centralized insurance records, certificates, policies, and endorsements.
• Prepare insurance reporting, loss summaries, and executive‑level updates.
• Track renewals, expirations, endorsements, and compliance metrics.

Risk and Insurance Manager

QA Engineer

• Employee must ensure quality assurance of SW products developed and commissioned by Knapp (KLASS-X, KiSoft One, KiSoft SRC, PLATTFORM, KiSoft Sandbox, etc)
• Test of products/projects
• Review of function sheets and specifications (static tests)
• Develop comprehensive test cases and test plans, ensuring thorough coverage across various integration phases of both project and product lifecycle
• Organize and lead a project completion meeting with SW commissioning and development teams
• Execute test cases
• Integrate selected test cases into a standard set of test cases for the respective Software product
• Monitor and report the test execution progress, quality metrics and project health to stakeholders
• Organize, prepare, and test software in-house and/or at customer sites
• Leading and performing cross-product tests
• Document performed tests via test documentation system
• Creating anomaly reports in issue tracking system
• Mentor and provide guidance to junior QA team members, creating and maintaining a culture of continuous improvement.
• Ensure effective collaboration and oversight when multiple QA engineers are assigned to a project
• Provide support by answering technical and process-related questions, delivering clarity on how product and project-related features should work to meet quality standards.
• Create, maintain and adapt automated tests
• Roll-out of automated tests for products to various projects
• Enhance and extend test coverage of product functions to ensure thorough testing and reliability
• Create test projects and test plans based on standard test cases, project specifications and development orders, ensuring alignment with quality standards.
• Develop and maintain comprehensive documentation of test plans, test cases, and test results
• Prepare and occasionally lead training sessions for customers and employees
• Continuously update and share technical and process related notes
• Ensure that test environments are properly set up and maintained to support testing activities

Software Quality Assurance Engineer II

Human Resources

• Serve as a key partner to operations leadership within the Resident Business sites
• Provide hands-on support in all areas of human resources
• Act as a sounding board, pushing back as necessary
• Drive HR initiatives that align with business objectives
• Foster a positive work environment
• Ensure compliance with company policies and employment laws
• Act as a trusted advisor to employees and supervisors
• Address concerns and resolve conflicts
• Conduct investigations as needed
• Ensure adherence to federal, state, and local employment laws
• Promote a positive workplace culture through employee engagement initiatives
• Assist Site Manager with arranging employee events and engagement activities
• Support recruitment efforts by partnering with hiring managers
• Onboard new employees at responsible sites
• Lead orientation and support other departments’ activities related to onboarding/orientation
• Support leaders through performance review processes, coaching, and corrective action procedures
• Help coordinate training sessions on HR policies, compliance, and leadership development
• Assist with employee meetings, town halls, tool talks, etc.
• Maintain accurate employee records and support HRIS data integrity
• Assist with timecard and point system management
• Partner with Total Rewards to support employee wellness initiatives
• Assist Leadership and corporate HR team with offboarding procedures

Field Human Resources Generalist

• Be the customer-facing voice for Knapp Inc.
• Responsible for all communication between our customer and your team and the Resident Business Manager.
• Attend daily production meetings and manage communication to engage customers with site team.
• Responsible for developing and managing budget with Resident Business Manager.
• Treat customers with respect and maintain a professional manner.
• Develop, implement, and supervise maintenance programs for automated systems.
• Build and maintain customer relationships, understanding and leading maintenance programs.
• Identify the appropriate time to escalate issues following escalation procedures.
• Provide leadership and guidance to Resident Site, executing supervisory responsibilities as per organizational policies.
• Oversee tasks by developing team skills to meet service level agreements.
• Ensure all training requirements are met both technically and regulatory.

Manager, Site Maintenance

• A Site Manager is responsible for all project metrics, including safety, quality, schedule, and customer satisfaction as it is related to the On-Site Phase.
• Coordinate all sub-vendor on-site activities and deliveries
• Ensure all required on-site communication between project stakeholders, installation team, commissioning team, suppliers, etc. occurs in a time frame and to the level of detail necessary for a successful project
• Monitor and ensure that all carried out work is compliant with OSHA and customer safety rules, if applicable
• Ensure proper placement of safety signs and provide safety training in accordance with the Graz, Austria standards
• Monitor and ensure that all on-site tasks and deliverables are performed on schedule
• Maintain internal installation and commissioning schedule (progress, milestone completion, minor delays) and trigger updates, if significant changes are necessary
• Hold regular (minimum weekly) site coordination and progress meetings with Knapp supervisor, installation and commissioning team, and vendors, and distribute meeting minutes to all participants and Knapp stakeholders
• Hold weekly site safety meetings with all sub-vendors and file protocols
• Take all necessary steps to coordinate with the Customer and ensure customer deliverables are provided timely and accurately
• Provide site status reports and schedule progress/divination reports on a weekly basis
• Manage rental equipment and site supplies (office, tools, miscellaneous)
• Support, organize, and source local supplies, when necessary
• Submit all additional material requests to Head of Installation
• Make quality checks of installed equipment and document the results
• Manage the unloading of deliveries
• Prepare and perform static acceptances with the Customer
• Prepare and perform sub-vendor testing and acceptance
• Organize shipments to return materials
• Produce, distribute, and file documentation as required to ensure all on-site requirements are satisfied and all possible risk to Knapp is mitigated.

Site Manager

• Assist with the recruiting, hiring, onboarding, and assimilation of expatriate employees from Mexico and other Spanish speaking countries, including coordination with internal stakeholders and external partners as needed.
• Act as a resource to expatriates from Spanish speaking countries in terms of assimilating into the US, including but not limited to support in receiving SSN, housing, setting up bank accounts and utilities and other services.
• Provide Human Resources support for Spanish speaking expatriate employees, including guidance on company policies, employment practices, and cultural integration.
• Assist with and support Human Resources investigations and employee relations matters involving expatriate employees from Mexico, escalating to Corporate HR or Legal as appropriate.
• Act as a trusted advisor to employees and leaders, addressing concerns, resolving conflicts, and conducting investigations as needed. Escalates to Corporate HR Generalist as needed.
• Ensure adherence to federal, provincial, and local employment laws, as well as company policies and procedures.
• Work with other functions to research and resolve payroll issues, assist with benefits questions, and administer leaves of absence and worker’s compensation claims for Spanish speaking population.
• Promote a positive workplace culture through employee engagement initiatives, recognition programs, and feedback mechanisms aimed at Spanish speaking population.
• Travel to sites to assist onboarding new employees.
• Lead orientation and support other departments’ activities related to onboarding/orientation for Spanish speaking population.
• Support leaders through performance review processes, coaching, and corrective action procedures in regards Spanish speaking population.
• Help coordinate training sessions on HR policies, compliance, and leadership development for Spanish speaking population.
• Assist with employee meetings, town halls, tool talks, etc. Ensure communications from Corporate are being shared effectively with onsite employees for Spanish speaking population.
• Maintain accurate employee records, process HR transactions, and support HRIS data integrity.
• Assist with timecard and point system management.
• Assist leadership with onsite induction trainings.
• Partner with Total Rewards to support employee wellness initiatives.
• Assist Leadership and corporate HR team with offboarding procedures; including but not limited to termination conversations, exit interviews and equipment collection.

Human Resources Generalist, English – Spanish

• Take an active role in understanding the business and people issues within their assigned business units
• Collaborate effectively with business leaders on strategic organizational design and management within assigned business units under the direction of Human Resources Business Partner (HRBP)
• Partner with business leaders to drive engagement, culture, and retention in their areas of the business
• Ensure that HR policies and processes are consistently administered within assigned business units
• Partner with HRBP on the roll out of, and compliance with, general HR initiatives within their business units
• Advise and assist management and employees on employee concerns and issues by interpreting applicable HR policies and procedures and making responsible recommendations
• Manage Employee Relations Investigations and resolutions including but not limited to allegations or harassment and discrimination
• Manage employee accommodations and assist with leave management process as needed
• Support HRBP in the execution of recruitment strategies to effectively staff business units
• Support HRBP with initiatives such as: Performance Management, Merit Planning, Compensation Planning and Talent Reviews
• Prepare reports for business units and management
• Take an active role in mentoring and developing junior staff members
• Maintains compliance with federal, state and local employment and benefits laws and regulations
• Partner with HRBP and Legal to ensure legal compliance with all applicable federal and state requirements
• Develop and conduct various HR related trainings
• Perform all other duties as assigned

Human Resources Generalist

Recruitment

• The Talent Acquisition Partner is responsible for managing the full recruitment lifecycle across a variety of disciplines.
• This role will partner closely with hiring managers and HR to identify hiring needs, create effective sourcing strategies, and attract high-quality talent to support the business.
• Manage the end-to-end recruitment process including job posting, screening, interviewing, selection, and offer negotiation.
• Maintain strong communication with candidates, providing timely updates and a positive experience throughout the hiring process.
• Coordinate and conduct interviews, partnering with team members and HR to ensure effective and equitable hiring decisions.
• Track candidate progress and maintain accurate records in the applicant tracking system (ATS).
• Develop and maintain relationships with external vendors, staffing partners, and educational institutions.
• Participate in job fairs, career events, and other networking activities to support talent pipeline development.
• Analyze hiring metrics and market data to inform and optimize recruiting strategies.
• Ensure compliance with all federal, state, and local employment laws and regulations.
• Perform other duties as may be assigned.

Talent Acquisition Partner

SDET

• The Test Automation Engineer (Level 2) designs, extends, and maintains scalable automation solutions that improve product quality, increase CI/CD efficiency, and reduce release risk.
• This role emphasizes observability, synthetic data generation, and pipeline optimization to accelerate feedback cycles and strengthen test reliability across environments.
• Extend and maintain modular automation frameworks for functional, integration, and regression testing.
• Implement and orchestrate synthetic tests (e.g., tagged smoke/sanity/regression suites) across environments with clear runbooks and schedules.
• Optimize CI/CD pipelines for speed and stability (parallelization, caching, flaky test triage, automated reporting).
• Instrument observability into automated tests (logs, metrics, traces) and attach diagnostics/artifacts to failures for faster root‑cause analysis.
• Generate and manage synthetic test data (factories, masking, seeding) to support repeatable, isolated test scenarios.
• Contribute performance checks using performance engineering tools to establish baselines and detect regressions early.
• Containerize test environments to enable reproducible local and pipeline executions.
• Collaborate with Development and Product to diagnose defects, harden pipelines, and resolve environment gaps.
• Share knowledge via workshops, brown‑bags, and mentoring for Level 1 engineers.
• Publish playbooks and re‑usable utilities.
• Participate in continuous improvement activities, including peer reviews, metrics reviews, and automation design discussions.

Test Automation Engineer II

Consultant

• Offers support and guidance to new employees during the early employment period
• Completes detailed preparation of the solution concept selected in the design phase as the basis for the order execution
• Develops control engineering solutions based on the requirements of our customers using information technology
• Responsible for clear customer communication / clarification of details
• Creates interface document
• Creates specification sheet
• Creates internal documents for project-executing departments
• Creates test plans (factory tests, internal and customer-specific acceptance tests)
• Responsible for factory acceptance testing and internal testing
• Creates development requests
• Coordinates and participates in planning meetings (with mechanical engineer, hardware engineer, electrics engineer)
• Supports project-implementing departments (Planning, Development, Commissioning, etc.)
• Responsible for continuous updating of customer specific SW-documents during order execution; Integration of change requests
• Verifies the layout for feasibility of the software processes
• Supports Project Management project initiatives and timelines
• Communicates deviations from the original scope of supply to project stakeholders
• Coordinates customer projects with software suppliers
• Improves planning documents through necessary periodic updates and revisions
• Obtaining information from Project Management, Product Management, Project Planning, Software Development, Sales, Affiliates and all KNAPP employees involved in the order execution
• Independent agreement of the information technology solution with the customer (host protocol and requirement specification document) in coordination with project management and project planning
• Acceptance and assessment of factory test and internal acceptance tests
• Creating development requests
• Offering support and guidance to new employees during the early employment period (Mentoring)

Logistics Software Consultant II

Operations

• Be the customer-facing voice for Knapp Inc.
• Responsible for all communication between our Customer and your team and the Director RBS Operations.
• Attend all production meetings and manage the communication in such a way that our Customers would feel engaged.
• Develop a budget with the Director RBS Operations and manage that budget with our Customer.
• Treat our Customer with respect and act in a professional manner.
• Responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with automated storage and retrieval systems.
• Build and maintain customer relationships at Customer site(s) and lead preventive and predictive maintenance programs.
• Make sure your leadership team identifies the appropriate time to escalate the issues.

Manager, Site Operations

Program Manager

• Lead and manage complex customer programs involving Resident Services, Spare Parts, Preventive Maintenance, Service Desk, and Account Management teams
• Ensure service delivery meets or exceeds contractual KPIs, SLAs, and safety standards
• Own the program lifecycle from planning through execution, stabilization, and continuous improvement
• Act as the primary business owner for key customer accounts within assigned programs
• Build and maintain executive-level relationships with customers to foster trust and long-term partnerships
• Lead regular performance reviews, service assessments, and strategic planning with customer stakeholders
• Serve as the senior point of escalation for customer issues, including high-severity incidents and service disruptions
• Own full P&L responsibility for assigned programs
• Drive cost control, revenue growth, and margin improvement across the service portfolio
• Lead cross-functional program teams and provide coaching to Program Managers, Account Managers, and support leads
• Track and report on program KPIs, customer satisfaction, and operational performance