KNAPP North America

Manager

• A Site Manager is responsible for all project metrics, including safety, quality, schedule, and customer satisfaction as it is related to the On-Site Phase.
• Coordinate all sub-vendor on-site activities and deliveries
• Ensure all required on-site communication between project stakeholders, installation team, commissioning team, suppliers, etc. occurs in a time frame and to the level of detail necessary for a successful project
• Monitor and ensure that all carried out work is compliant with OSHA and customer safety rules, if applicable
• Ensure proper placement of safety signs and provide safety training in accordance with the Graz, Austria standards
• Monitor and ensure that all on-site tasks and deliverables are performed on schedule
• Maintain internal installation and commissioning schedule (progress, milestone completion, minor delays) and trigger updates, if significant changes are necessary
• Hold regular (minimum weekly) site coordination and progress meetings with Knapp supervisor, installation and commissioning team, and vendors, and distribute meeting minutes to all participants and Knapp stakeholders
• Hold weekly site safety meetings with all sub-vendors and file protocols
• Take all necessary steps to coordinate with the Customer and ensure customer deliverables are provided timely and accurately
• Provide site status reports and schedule progress/divination reports on a weekly basis
• Manage rental equipment and site supplies (office, tools, miscellaneous)
• Support, organize, and source local supplies, when necessary
• Submit all additional material requests to Head of Installation
• Make quality checks of installed equipment and document the results
• Manage the unloading of deliveries
• Prepare and perform static acceptances with the Customer
• Prepare and perform sub-vendor testing and acceptance
• Organize shipments to return materials
• Produce, distribute, and file documentation as required to ensure all on-site requirements are satisfied and all possible risk to Knapp is mitigated.

Site Manager

Human Resources

• Assist with the recruiting, hiring, onboarding, and assimilation of expatriate employees from Mexico and other Spanish speaking countries, including coordination with internal stakeholders and external partners as needed.
• Act as a resource to expatriates from Spanish speaking countries in terms of assimilating into the US, including but not limited to support in receiving SSN, housing, setting up bank accounts and utilities and other services.
• Provide Human Resources support for Spanish speaking expatriate employees, including guidance on company policies, employment practices, and cultural integration.
• Assist with and support Human Resources investigations and employee relations matters involving expatriate employees from Mexico, escalating to Corporate HR or Legal as appropriate.
• Act as a trusted advisor to employees and leaders, addressing concerns, resolving conflicts, and conducting investigations as needed. Escalates to Corporate HR Generalist as needed.
• Ensure adherence to federal, provincial, and local employment laws, as well as company policies and procedures.
• Work with other functions to research and resolve payroll issues, assist with benefits questions, and administer leaves of absence and worker’s compensation claims for Spanish speaking population.
• Promote a positive workplace culture through employee engagement initiatives, recognition programs, and feedback mechanisms aimed at Spanish speaking population.
• Travel to sites to assist onboarding new employees.
• Lead orientation and support other departments’ activities related to onboarding/orientation for Spanish speaking population.
• Support leaders through performance review processes, coaching, and corrective action procedures in regards Spanish speaking population.
• Help coordinate training sessions on HR policies, compliance, and leadership development for Spanish speaking population.
• Assist with employee meetings, town halls, tool talks, etc. Ensure communications from Corporate are being shared effectively with onsite employees for Spanish speaking population.
• Maintain accurate employee records, process HR transactions, and support HRIS data integrity.
• Assist with timecard and point system management.
• Assist leadership with onsite induction trainings.
• Partner with Total Rewards to support employee wellness initiatives.
• Assist Leadership and corporate HR team with offboarding procedures; including but not limited to termination conversations, exit interviews and equipment collection.

Human Resources Generalist, English – Spanish

• Take an active role in understanding the business and people issues within their assigned business units
• Collaborate effectively with business leaders on strategic organizational design and management within assigned business units under the direction of Human Resources Business Partner (HRBP)
• Partner with business leaders to drive engagement, culture, and retention in their areas of the business
• Ensure that HR policies and processes are consistently administered within assigned business units
• Partner with HRBP on the roll out of, and compliance with, general HR initiatives within their business units
• Advise and assist management and employees on employee concerns and issues by interpreting applicable HR policies and procedures and making responsible recommendations
• Manage Employee Relations Investigations and resolutions including but not limited to allegations or harassment and discrimination
• Manage employee accommodations and assist with leave management process as needed
• Support HRBP in the execution of recruitment strategies to effectively staff business units
• Support HRBP with initiatives such as: Performance Management, Merit Planning, Compensation Planning and Talent Reviews
• Prepare reports for business units and management
• Take an active role in mentoring and developing junior staff members
• Maintains compliance with federal, state and local employment and benefits laws and regulations
• Partner with HRBP and Legal to ensure legal compliance with all applicable federal and state requirements
• Develop and conduct various HR related trainings
• Perform all other duties as assigned

Human Resources Generalist

Recruitment

• The Talent Acquisition Partner is responsible for managing the full recruitment lifecycle across a variety of disciplines.
• This role will partner closely with hiring managers and HR to identify hiring needs, create effective sourcing strategies, and attract high-quality talent to support the business.
• Manage the end-to-end recruitment process including job posting, screening, interviewing, selection, and offer negotiation.
• Maintain strong communication with candidates, providing timely updates and a positive experience throughout the hiring process.
• Coordinate and conduct interviews, partnering with team members and HR to ensure effective and equitable hiring decisions.
• Track candidate progress and maintain accurate records in the applicant tracking system (ATS).
• Develop and maintain relationships with external vendors, staffing partners, and educational institutions.
• Participate in job fairs, career events, and other networking activities to support talent pipeline development.
• Analyze hiring metrics and market data to inform and optimize recruiting strategies.
• Ensure compliance with all federal, state, and local employment laws and regulations.
• Perform other duties as may be assigned.

Talent Acquisition Partner

SDET

• The Test Automation Engineer (Level 2) designs, extends, and maintains scalable automation solutions that improve product quality, increase CI/CD efficiency, and reduce release risk.
• This role emphasizes observability, synthetic data generation, and pipeline optimization to accelerate feedback cycles and strengthen test reliability across environments.
• Extend and maintain modular automation frameworks for functional, integration, and regression testing.
• Implement and orchestrate synthetic tests (e.g., tagged smoke/sanity/regression suites) across environments with clear runbooks and schedules.
• Optimize CI/CD pipelines for speed and stability (parallelization, caching, flaky test triage, automated reporting).
• Instrument observability into automated tests (logs, metrics, traces) and attach diagnostics/artifacts to failures for faster root‑cause analysis.
• Generate and manage synthetic test data (factories, masking, seeding) to support repeatable, isolated test scenarios.
• Contribute performance checks using performance engineering tools to establish baselines and detect regressions early.
• Containerize test environments to enable reproducible local and pipeline executions.
• Collaborate with Development and Product to diagnose defects, harden pipelines, and resolve environment gaps.
• Share knowledge via workshops, brown‑bags, and mentoring for Level 1 engineers.
• Publish playbooks and re‑usable utilities.
• Participate in continuous improvement activities, including peer reviews, metrics reviews, and automation design discussions.

Test Automation Engineer II

Consultant

• Offers support and guidance to new employees during the early employment period
• Completes detailed preparation of the solution concept selected in the design phase as the basis for the order execution
• Develops control engineering solutions based on the requirements of our customers using information technology
• Responsible for clear customer communication / clarification of details
• Creates interface document
• Creates specification sheet
• Creates internal documents for project-executing departments
• Creates test plans (factory tests, internal and customer-specific acceptance tests)
• Responsible for factory acceptance testing and internal testing
• Creates development requests
• Coordinates and participates in planning meetings (with mechanical engineer, hardware engineer, electrics engineer)
• Supports project-implementing departments (Planning, Development, Commissioning, etc.)
• Responsible for continuous updating of customer specific SW-documents during order execution; Integration of change requests
• Verifies the layout for feasibility of the software processes
• Supports Project Management project initiatives and timelines
• Communicates deviations from the original scope of supply to project stakeholders
• Coordinates customer projects with software suppliers
• Improves planning documents through necessary periodic updates and revisions
• Obtaining information from Project Management, Product Management, Project Planning, Software Development, Sales, Affiliates and all KNAPP employees involved in the order execution
• Independent agreement of the information technology solution with the customer (host protocol and requirement specification document) in coordination with project management and project planning
• Acceptance and assessment of factory test and internal acceptance tests
• Creating development requests
• Offering support and guidance to new employees during the early employment period (Mentoring)

Logistics Software Consultant II

Operations

• Be the customer-facing voice for Knapp Inc.
• Responsible for all communication between our Customer and your team and the Director RBS Operations.
• Attend all production meetings and manage the communication in such a way that our Customers would feel engaged.
• Develop a budget with the Director RBS Operations and manage that budget with our Customer.
• Treat our Customer with respect and act in a professional manner.
• Responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with automated storage and retrieval systems.
• Build and maintain customer relationships at Customer site(s) and lead preventive and predictive maintenance programs.
• Make sure your leadership team identifies the appropriate time to escalate the issues.

Manager, Site Operations

Program Manager

• Lead and manage complex customer programs involving Resident Services, Spare Parts, Preventive Maintenance, Service Desk, and Account Management teams
• Ensure service delivery meets or exceeds contractual KPIs, SLAs, and safety standards
• Own the program lifecycle from planning through execution, stabilization, and continuous improvement
• Act as the primary business owner for key customer accounts within assigned programs
• Build and maintain executive-level relationships with customers to foster trust and long-term partnerships
• Lead regular performance reviews, service assessments, and strategic planning with customer stakeholders
• Serve as the senior point of escalation for customer issues, including high-severity incidents and service disruptions
• Own full P&L responsibility for assigned programs
• Drive cost control, revenue growth, and margin improvement across the service portfolio
• Lead cross-functional program teams and provide coaching to Program Managers, Account Managers, and support leads
• Track and report on program KPIs, customer satisfaction, and operational performance