KNAPP North America

Manager

• The Manager Implementation Management plays a pivotal role in leading and ensuring the successful execution of projects within assigned programs.
• This involves strategic planning, adherence to organizational objectives, and continuous improvement.
• The role demands a hands-on approach to lead project implementation directly, when necessary, with a focus on achieving excellence in project quality, timelines, and budget management.
• Essential Functions and Responsibilities : Strategize, implement, and maintain implementation management initiatives that adhere to organizational objectives
• Develop and execute project assessment protocols for continuous improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Support and oversee projects assigned to direct reports to ensure milestones are achieved
• Assist direct reports in their review of project controls specifications, network design documents, and internal / external test plans (acceptance test plan)
• Conduct reviews of project scope, focusing on layout, flow control, and implementation strategies in collaboration with technical departments
• Support direct reports in managing third party vendor relationships and agreements for equipment affecting commissioning of assigned projects
• Participate in projects or program's steering committee and change advisory board to effectively guide project decisions and changes
• Collaborate closely with Project and Site Management to ensure success of project
• Responsible for overall successful implementation and ramp-up of assigned projects and/or programs with main focus on commissioning, testing and ramp up milestones (Go-Live in particular).
• Maintain constant alignment with the customer service department to ensure proper change management and support the handover process between commissioning and customer service.
• Budget & Performance Analytics Oversee field Project Implementation Management cost center, ensuring fiscal responsibility and strategic cost management
• Identify cost-saving opportunities and implement cost-effective strategies
• Develop and track key performance indicators (KPIs) to monitor the departments’ success.
• Supervisor tasks: Facilitate and lead team meetings
• Review, check, and approve hours of direct reports
• Provide regular performance feedback and conduct annual performance review assessments.
• Assist in the onboarding, training, and development of new Implementation Managers
• Manage resource planning, including task and project assignments of direct reports

Implementation Manager

Account Executive

• Research assigned markets to identify potential customers and opportunities
• Understand the potential customer needs by presenting and demonstrating the value of Knapp products and services
• Build beneficial relationships with target customers to create a positive experience
• Regularly engage potential customers, and track engagements within the CRM
• Understand how to navigate complex organization and long sales cycles
• Create and present opportunity briefs to leadership for engagement approval and go no go decisions
• Work collaboratively with Knapp team members and vendors to concept solutions that meet Customer’s needs
• Develop strategies in close collaboration with leadership in the US and Business Unit in Austria
• Serve as Sales Lead as new opportunities arise
• Produce cost estimates and budget proposals
• Create effective, accurate, and technically correct presentations
• Coordinate and lead “go no go” meetings to transfer projects to the identified Sales Manager
• Know and understand the entire sales process
• Maintain client relationship throughout RFP and post sales cycle

Sales Consultant

QA Engineer

• Follow defined processes and work instructions according to Knapp installation standards as well as US state and federal regulations
• Perform quality inspections of mechanical and electrical installations and provide quality assurance reporting and feedback to the installation team and leadership
• Review findings with onsite supervisors and office management
• Develop standardized inspection protocols, master lists, and quality inspection procedures to ensure consistent quality monitoring across projects
• Analyze trends in data to identify systematic issues and recommend improvements
• Provide comprehensive quality assurance KPI metric tracking and reporting
• Ensure adherence to appropriate industry regional standards of installation and safety equipment guidelines
• Ensure installation meets established processes, guidelines, regulations, and quality standards
• Serve as subject matter expert for installation quality topics and collaborate with other subsidiaries and departments to establish quality standards and requirements
• Conduct routine SOP training and maintain standards documentation
• Organize and facilitate trainings both onsite and in-house for team members, customers, and installation partners
• Create and maintain installation documentation, guidelines, and training materials
• Travel to customer sites and office as required (up to 50%)

Implementation Manager

Sales Consultant

Installation and Quality Assurance Specialist