KNAPP North America

Consultant

• Offers support and guidance to new employees during the early employment period
• Completes detailed preparation of the solution concept selected in the design phase as the basis for the order execution
• Develops control engineering solutions based on the requirements of our customers using information technology
• Responsible for clear customer communication / clarification of details
• Creates interface document
• Creates specification sheet
• Creates internal documents for project-executing departments
• Creates test plans (factory tests, internal and customer-specific acceptance tests)
• Responsible for factory acceptance testing and internal testing
• Creates development requests
• Coordinates and participates in planning meetings (with mechanical engineer, hardware engineer, electrics engineer)
• Supports project-implementing departments (Planning, Development, Commissioning, etc.)
• Responsible for continuous updating of customer specific SW-documents during order execution; Integration of change requests
• Verifies the layout for feasibility of the software processes
• Supports Project Management project initiatives and timelines
• Communicates deviations from the original scope of supply to project stakeholders
• Coordinates customer projects with software suppliers
• Improves planning documents through necessary periodic updates and revisions
• Obtaining information from Project Management, Product Management, Project Planning, Software Development, Sales, Affiliates and all KNAPP employees involved in the order execution
• Independent agreement of the information technology solution with the customer (host protocol and requirement specification document) in coordination with project management and project planning
• Acceptance and assessment of factory test and internal acceptance tests
• Creating development requests
• Offering support and guidance to new employees during the early employment period (Mentoring)

Logistics Software Consultant II

Operations

• Be the customer-facing voice for Knapp Inc.
• Responsible for all communication between our Customer and your team and the Director RBS Operations.
• Attend all production meetings and manage the communication in such a way that our Customers would feel engaged.
• Develop a budget with the Director RBS Operations and manage that budget with our Customer.
• Treat our Customer with respect and act in a professional manner.
• Responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with automated storage and retrieval systems.
• Build and maintain customer relationships at Customer site(s) and lead preventive and predictive maintenance programs.
• Make sure your leadership team identifies the appropriate time to escalate the issues.

Manager, Site Operations

Program Manager

• Lead and manage complex customer programs involving Resident Services, Spare Parts, Preventive Maintenance, Service Desk, and Account Management teams
• Ensure service delivery meets or exceeds contractual KPIs, SLAs, and safety standards
• Own the program lifecycle from planning through execution, stabilization, and continuous improvement
• Act as the primary business owner for key customer accounts within assigned programs
• Build and maintain executive-level relationships with customers to foster trust and long-term partnerships
• Lead regular performance reviews, service assessments, and strategic planning with customer stakeholders
• Serve as the senior point of escalation for customer issues, including high-severity incidents and service disruptions
• Own full P&L responsibility for assigned programs
• Drive cost control, revenue growth, and margin improvement across the service portfolio
• Lead cross-functional program teams and provide coaching to Program Managers, Account Managers, and support leads
• Track and report on program KPIs, customer satisfaction, and operational performance

Logistics Software Consultant II

Manager, Site Operations

Program Director – Customer Service