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Control Systems Engineer – PLC
KNAPP North AmericaControl Systems Engineer providing control-system focused support to keep Customer’s automated warehouse stable. Responsible for troubleshooting PLC-controlled equipment for KNAPP Group’s automation solutions.
About the role
Key responsibilities & impact- Provide control-system focused support to keep the Customer’s automated warehouse stable and running.
- Monitor and troubleshoot Storage, Conveyor and Sorter PLC-controlled equipment, triages incidents, restores service where possible through structured troubleshooting and approved actions, and coordinates resolution by guiding on-site resources and escalating to the Service Desk, controls development, and other subject matter experts when required.
- Restore service by resolving the root cause or applying an approved workaround; initiate and follow Change Request / Problem Management processes for recurring issues or permanent fixes.
- Coordinate with on-site maintenance/controls resources and remote support teams; escalate internally when resolution cannot be achieved within operational scope or SLA timelines.
- Communicate system status and incident updates to stakeholders and customer; provide clear shift handovers, including risk, current mitigations, and next actions.
- Maintain accurate tickets and technical documentation (actions taken, backups, versions, and test results) and contribute to trend analysis and continuous improvement measures.
Requirements
What you’ll need- Bachelor’s degree in electrical engineering, automation engineering, mechatronics, controls engineering, or a related technical field required
- Strong incident communication, documentation, and cross-team coordination skills (operations/control-room style support).
- Very good Siemens & Beckhoff PLC knowledge (e.g., troubleshooting, online diagnostics, reading/modifying code within approved procedures).
- 3+ years of experience supporting intralogistics automation, including storage systems and conveyor equipment.
- Ability to diagnose faults across PLCs, HMIs, sensors/actuators, drives/VFDs, and industrial networks; comfortable analyzing alarms and tracing issues in PLC logic.
- Good general IT skills and familiarity with ticketing/ITIL-style incident and problem management processes.
- Disciplined approach to change control: backups before changes, approvals, testing prior to production use, documentation, and version control; no unauthorized changes and no safety bypasses.
- Ability to work independently and under pressure in a shift-based environment; strong troubleshooting mindset and hands-on approach.
Benefits
Comp & perks- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PLC TroubleshootingHMI DiagnosticsSensor/Actuator AnalysisDrive/VFD Fault DiagnosisAlarm AnalysisChange Request ManagementTechnical DocumentationVersion ControlTrend AnalysisContinuous Improvement
Soft Skills
Cross-Team CoordinationIndependent WorkPressure ManagementTroubleshooting MindsetClear Communication