Operations Manager

Gumro & Associates

Operations Manager at USPack coordinating transportation services and managing Independent Contractors. Engaging with clients and ensuring service quality and compliance with standards.

Posted 7/20/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics and courier route management, ensuring compliance with client standards and contractual requirements. Proficient in customer service and effective communication, with a strong ability to manage independent contractor relationships and operational challenges.

Highest-signal resume keywords

Logistics/Courier Route ManagementCustomer ServiceIndependent Contractor Relationship ManagementGross Margin ManagementMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Route SchedulingService Issue ResolutionVisit DocumentationDriver Pays ActivitiesOperational Issue Troubleshooting

Soft Skills

Excellent Interpersonal SkillsEffective CommunicationIndependent JudgmentOrganizational Skills

Tools & Technologies

ECMobileMS Office Programs

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Independent Contractor ActivitiesStandard Operating Procedure (SOP)Gross Margin MonitoringClient StandardsRoute Coverage Planning

About the role

Key responsibilities & impact

Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
Review of OTD, Piece Scan and Location Scan by Account.
Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
Complete customer reports/audits.
Independent Contractor (IC) Activities.
Meet with potential IC to verify capabilities of candidate.
Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
Assist in troubleshooting eCMobile issues.
Plan route coverage and route changes and communicate with IC.
Ensure all services are performed in a timely manner.
Gross Margin Management.
Negotiate with IC’s regarding contracted services and settlement.
Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).

Requirements

What you’ll need

Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
Excellent interpersonal skills necessary for driver and customer interactions.
Ability to effectively communicate verbally and in writing at all levels of the organization.
Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
Ability to understand the independent contractor relationship.
Ability to work from home with travel throughout assigned area as required.
Ability to work additional hours to deal with operational issues when necessary.
Proficient in basic MS Office Programs (Outlook, Excel, and Word).
Must maintain a valid driver’s license and clean, functional vehicle.
Ability to lift up to 50 pounds on occasion.

Benefits

Comp & perks

401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays