Gumro & Associates

Operations

• Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
• Review of OTD, Piece Scan and Location Scan by Account.
• Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
• Complete customer reports/audits.
• Independent Contractor (IC) Activities.
• Meet with potential IC to verify capabilities of candidate.
• Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
• Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
• Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
• Assist in troubleshooting eCMobile issues.
• Plan route coverage and route changes and communicate with IC.
• Ensure all services are performed in a timely manner.
• Gross Margin Management.
• Negotiate with IC’s regarding contracted services and settlement.
• Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
• Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).
• Perform other duties as assigned.

Operations Manager

Director

• Lead and mentor a team to develop and execute pricing strategies for all new and existing customer contracts to achieve department goals.
• Continually manage and analyze rates to ensure strategic market alignment, for competitive pricing, operational costs, and service levels.
• Lead ongoing route optimization and network design initiatives to proactively enhance customer service and control operational costs.
• Implement and manage routing and pricing automation, including integration of static and dynamic models.
• Design vertical-specific standardized pricing methodologies across healthcare, retail, and automotive sectors.
• Develop and maintain internal billing templates, pricing models, and pay structures for independent contractor (IC) and Vendor (agent) driver models.
• Collaborate with Sales, Operations, IT, and Finance to provide logistics input for sales proposal development, enabling smooth customer onboarding and alignment across functions.
• Utilize data to build compelling pricing proposals and present recommendations to senior leadership and clients.
• Lead continuous improvement initiatives to optimize cost and enhance profitability.
• Ensure compliance with company standards and industry regulations.
• Perform other duties, as assigned.

Director of Logistics

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements and ensure IC that accepted dispatch provides the delivery services; communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met; communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer and in compliance with customer regulations.
• Ensure compliance with IC log in process and EC-mobile; follow up with IC’s to ensure their paperwork is up to date.
• Work directly with IC’s to assist with issues they may encounter while under dispatch; assist with contracting of IC’s as needed.
• Assist in arranging for STAT coverage for customers, restructure routes as necessary to ensure on-time execution.
• Complete daily service reports as required by the customer; create and process administrative reports and paperwork as directed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge as required by customers for identification and security purposes.
• Perform other duties as assigned.

Operations Coordinator

Implementation Specialist

• Responsible for ensuring assigned implementation projects are completed in a timely and cost effective manner.
• Responsible for the service quality of our customer’s implementation.
• Implement and troubleshoot technology and processes in the field while working effectively with various departments during Implementation projects.
• Availability to travel weekly with flexibility for some weekends to be included in order to meet the company’s needs in all divisions (approximately 75%-95% of required travel).
• Assist with the training of Field Operation Managers during Implementation to meet company requirements and standards.
• Ability to assist operations that are experiencing customer service failures.
• Provides support to the leadership over assigned duties such as: field operations, training and/or deployment of new technology, site audits, etc.
• Understands the scope of a project and proactively aligns or adjusts priorities with broader goals.
• Project manages small to medium implementations along with assisting on larger scale implementations.
• Excels with the creation, organization and execution for all aspects of KPI’s, orientation guides, operational SOP’s and implementation planners for small to medium implementations.

Implementation Manager

Account Manager

• Develop and maintain strong relationships with vendors to ensure consistent quality and service delivery.
• Monitor vendor performance through regular evaluations and assessments, ensuring compliance with contractual obligations.
• Proactively monitor, analyze and manage KPI’s for customers in assigned vertical.
• Conduct frequent telephonic and face-to-face meetings with high volume customers to ensure customer expectations are met.
• Identify potential new vendors and assess their capabilities, reliability, and compatibility with company standards.
• Collaborate with internal departments to understand their needs and align vendor services accordingly.
• Resolve any disputes or issues with vendors, acting as the primary point of contact for problem resolution.
• Analyze market trends and vendor offerings to make informed recommendations for vendor selection and management.
• Develop and implement vendor management policies and procedures to streamline operations and improve efficiency.
• Maintain detailed records of vendor interactions, contracts, and performance metrics for reporting and analysis.
• Evaluate opportunities for cost savings and process improvements through better vendor management.
• Ensure all vendor activities comply with company policies, industry regulations, and ethical standards.
• Coordinate with legal and finance teams to manage vendor contracts and ensure timely payments and renewals.

Vendor Relations Manager

• Provides overall management and coordination of transportation services for an assigned group of customers
• Contracting and utilizing Independent Contractors (ICs) as delivery drivers delivering products from client locations to designated locations
• Meet with Client on a frequent basis to build relationship & complete visit documentation
• Review of OTD, Piece Scan and Location Scan by Account
• Create, review, and resolve service issues utilizing Delivery Incident Reports (DIRs)
• Complete customer reports/audits
• Meet with potential ICs to verify capabilities and orient ICs to Client Standards and SOPs
• Meet with ICs to discuss route, stops, issues, client concerns, and scanning
• Monitor services to ensure ICs meet all contractual requirements (apparel, paperwork, etc.)
• Assist in troubleshooting eCMobile issues
• Plan route coverage and route changes and communicate with ICs
• Ensure all services are performed in a timely manner
• Gross margin management and monitoring by account to ensure targets are exceeded
• Negotiate with ICs regarding contracted services and settlement
• Complete driver pay activities (Special Order Requests, service type adjustments, manual adjustments)
• Perform other duties as assigned

Sales

• Build, maintain and grow an active pipeline of qualified prospects in target market segments through relationships, prospecting, website generated leads, trade shows and networking.
• Hunt, develop and sign new customers through the entire sales cycle from lead discovery to revenue generation, with quota expectations of between $5M - $8M annual contract value.
• Aggressively work the pipeline, understanding the metrics and strategies required to consistently meet or exceed quarterly and annual revenue quotas.
• Take leadership on sales pursuits through the solution and costing process, clearly defining win criteria and holding the organization accountable to deliver competitive solutions that generate required margins.
• Generate the maximum sales revenue from each account by establishing long-term relationships with each prospect and customer to maximize future revenue opportunities through lane and market expansion.
• Interface with major customers on a frequent basis, ensuring all performance expectations are met or exceeded.
• Schedule regular meetings provide reports and data and address customer concerns with timeliness.
• Assist with customer service issues, as required.
• Track information regarding all prospective customers utilizing Salesforce.com.
• Support prospecting, trade shows, and other marketing/lead generation activities.
• Regularly meet with management for review of weekly/monthly sales activities and prospective customers.
• Develop and maintain a thorough knowledge of the company's available services, lines of business, and pricing structures.
• Perform other duties as assigned.

Sales Director

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.