Gumro & Associates

Operations

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Operations Coordinator

• Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
• Review of OTD, Piece Scan and Location Scan by Account.
• Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
• Complete customer reports/audits.
• Independent Contractor (IC) Activities.
• Meet with potential IC to verify capabilities of candidate.
• Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
• Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
• Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
• Assist in troubleshooting eCMobile issues.
• Plan route coverage and route changes and communicate with IC.
• Ensure all services are performed in a timely manner.
• Gross Margin Management.
• Negotiate with IC’s regarding contracted services and settlement.
• Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
• Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).

Operations Manager

Accountant

• Provide overall accounting support for all areas of the company’s books and records, including journal entries, balance sheet account reconciliations and period-end close process.
• Assist management in developing standardized processes to drive departmental efficiencies and compliance with accounting policies.
• Think independently in problem solving, risk-assessment and decision-making with minimal supervision while building strong relationships with business unit and corporate management teams.
• Prepare and review balance sheet account reconciliations and ensure that reconciling items are resolved timely.
• Prepare or review the reconciliation of system integrations including operating/billing system, lease, T&E and payroll systems to Great Plains (ERP).
• Identify ways to streamline and improve upon the reconciliation process, assisting with reconciliation when needed.
• Execute and review period-end close procedures in Great Plains (ERP).
• Provide technical accounting expertise and direction to business unit management teams during close cycle.
• Provide direct support during the year-end external financial statement audit to fulfill all audit requests timely and act as a liaison with external auditors.
• Provide direct support for income tax provision, 401k audit and ad hoc accounting projects.
• Ad hoc analysis and reporting as required.
• Perform other duties as assigned.

Operations Coordinator

Operations Coordinator

Operations Manager

Senior Accountant

Operations Coordinator