Gumro & Associates

Operations

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Operations Coordinator

Human Resources

• Lead the development and execution of enterprise-wide HR initiatives including but not limited to succession planning and leadership development.
• Analyze workforce trends, metrics, and reporting to support data-driven HR decision-making.
• Partner with executive leadership to design and execute a long-term human capital strategy aligned with business objectives and industry trends.
• Advise on organizational design, talent planning, change management, and workforce scalability to support growth and seasonal demand.
• Maintain and update the employee handbook, HR policies, and procedures to ensure legal compliance and alignment with company culture.
• Lead HR audits and manage risk mitigation strategies in partnership with legal and compliance teams.
• Oversee daily HR operations to ensure consistent, efficient application of policies and procedures.
• Ensure compliance with all applicable federal, state, and local employment laws, including wage and hour regulations, OSHA and DOT standards, and employment eligibility requirements.
• Direct end-to-end recruitment efforts, with emphasis on high volume roles within logistics, transportation, and warehousing environments.
• Oversee workforce planning and staffing models to align operational demand with budget and headcount strategy.
• Promote a respectful, performance driven culture across diverse employee populations.
• Provide leadership on employee relations matters, including investigations, disciplinary actions, and conflict resolution.
• Coach leaders on effective communication, performance feedback, and engagement best practices.
• Oversee the company’s performance management framework to ensure alignment with business goals and individual accountability.
• Support career progression and succession strategies to strengthen long term organizational stability.
• Develop and implement training initiatives supporting compliance, skill development, and leadership growth.
• Oversee compensation strategy, including base pay, incentive plans, and benefits administration.
• Partner with finance and operations on annual merit cycles, incentive planning, and workforce budgeting.
• Monitor market trends to maintain competitive and equitable total rewards programs.
• Provide leadership and direct oversight of HR Manager and administrative HR staff.

Director, Human Resources

Sales

• Build, maintain and grow an active pipeline of qualified prospects in target market segments through relationships, prospecting, website generated leads, trade shows and networking.
• Hunt, develop and sign new customers through the entire sales cycle from lead discovery to revenue generation, with quota expectations of between $5M - $8M annual contract value.
• Aggressively work the pipeline, understanding the metrics and strategies required to consistently meet or exceed quarterly and annual revenue quotas.
• Take leadership on sales pursuits through the solution and costing process, clearly defining win criteria and holding the organization accountable to deliver competitive solutions that generate required margins.
• Generate the maximum sales revenue from each account by establishing long-term relationships with each prospect and customer to maximize future revenue opportunities through lane and market expansion.
• Interface with major customers on a frequent basis, ensuring all performance expectations are met or exceeded.
• Schedule regular meetings provide reports and data and address customer concerns with timeliness.
• Assist with customer service issues, as required.
• Track information regarding all prospective customers utilizing Salesforce.com.
• Support prospecting, trade shows, and other marketing/lead generation activities.
• Regularly meet with management for review of weekly/monthly sales activities and prospective customers.
• Develop and maintain a thorough knowledge of the company's available services, lines of business, and pricing structures.
• Perform other duties as assigned.

Sales Director, Healthcare

Analyst

• Dispatch and coordinate truckload freight to approved contractors and broker carriers to ensure on-time pickup and delivery performance.
• Assign loads based on contractor capacity, service requirements, compliance considerations, contractor performance history, and cost efficiency.
• Monitor all active loads for service risks, delays, missed appointments, equipment issues, detention, layovers, rate discrepancies, compliance concerns, or other service-impacting events, and take corrective action as needed.
• Maintain and manage truckload operational boards and tracking systems, ensuring real-time accuracy of load status, assignments, pickup and delivery times, rates, service notes, and completion status.
• Track, document, and validate load execution details, service outcomes, service failures, cost overruns, margin-impacting events, and operational exceptions.
• Serve as the primary point of contact for truckload execution, fielding inbound and outbound communication from brokers, contractors, and internal stakeholders.
• Communicate proactively with brokers and contractors to provide service updates, resolve execution issues, and manage service exceptions.
• Investigate and assist in resolving freight discrepancies, including detention, layovers, missed appointments, service failures, freight claims, billing variances, and documentation support.
• Escalate unresolved or high-risk issues to the Truckload Operations Manager with clear context, supporting documentation, and recommended next steps.
• Ensure compliance with company policies, DOT requirements, and customer service standards during all load execution activities.
• Monitor broker utilization and contractor performance to support efficient capacity usage, reduction of empty miles, and overall service reliability.
• Compile and analyze performance reporting, including volume, margin, service metrics, contractor utilization, and cost controls; identify service risks and performance trends; and support KPI reviews, audits, and compliance initiatives related to contractor and broker operations.
• Collaborate with dispatch, warehouse, customer teams, operations, and leadership to align execution timelines and support continuous improvement initiatives.
• Support updates to operational boards, tracking tools, documentation standards, and standard operating procedures as needed.
• Perform other duties as assigned.

Brokerage Analyst

QA Engineer

• Auditing Delivery Compliance – Verify healthcare deliveries meet customer requirements, documentation standards, and applicable temperature-control requirements.
• Quality Management System (QMS) Administrator – Maintain, update, and support the ongoing improvement of the Quality Management System, including controlled documents, databases, SOPs, process instructions, and quality records, in compliance with ISO 9001:2015 requirements.
• Nonconformance Management – Log, investigate, and document service failures, delivery discrepancies, and procedural deviations; initiate corrective and preventive actions (CAPA) as required.
• Audit Support – Conduct routine spot checks and internal audits to ensure adherence to SOPs and ISO standards.
• Data Collection and Reporting – Track daily quality and performance metrics and prepare dashboards and reports for management review.
• Training/Orientation Compliance – Review and verify employee training and driver orientation records to monitor accuracy and compliance.
• Vendor Compliance – Maintain and manage an approved vendor and contractor list, ensuring ongoing qualification, verification, and removal as necessary.
• Inspection Readiness – Support terminal and storefront locations to prepare them for management reviews and maintain readiness for client quality inspections and assessments.
• Quality Reporting – Research and communicate quality findings, trends, and updates to cross-functional teams through meetings, presentations, and written reports.

Operations Coordinator

Director, Human Resources

Sales Director, Healthcare

Brokerage Analyst

Quality Assurance Analyst