Gumro & Associates

QA Engineer

• Auditing Delivery Compliance – Verify healthcare deliveries meet customer requirements, documentation standards, and applicable temperature-control requirements.
• Quality Management System (QMS) Administrator – Maintain, update, and support the ongoing improvement of the Quality Management System, including controlled documents, databases, SOPs, process instructions, and quality records, in compliance with ISO 9001:2015 requirements.
• Nonconformance Management – Log, investigate, and document service failures, delivery discrepancies, and procedural deviations; initiate corrective and preventive actions (CAPA) as required.
• Audit Support – Conduct routine spot checks and internal audits to ensure adherence to SOPs and ISO standards.
• Data Collection and Reporting – Track daily quality and performance metrics and prepare dashboards and reports for management review.
• Training/Orientation Compliance – Review and verify employee training and driver orientation records to monitor accuracy and compliance.
• Vendor Compliance – Maintain and manage an approved vendor and contractor list, ensuring ongoing qualification, verification, and removal as necessary.
• Inspection Readiness – Support terminal and storefront locations to prepare them for management reviews and maintain readiness for client quality inspections and assessments.
• Quality Reporting – Research and communicate quality findings, trends, and updates to cross-functional teams through meetings, presentations, and written reports.

Quality Assurance Analyst

Operations

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Operations Coordinator – Life Sciences

Manager

• Design and execute change management strategies that support organizational initiatives, integrations, and operational transformations.
• Conduct impact assessments to evaluate how changes affect departments, roles, processes, and systems.
• Develop transition plans to phase out legacy processes while integrating new workflows with minimal disruption.
• Promote employee engagement and participation to increase ownership, adoption, and commitment to change initiatives.
• Identify sources of resistance through feedback, surveys, and stakeholder input, and develop targeted strategies to address concerns proactively.
• Partner with leaders and key influencers to champion change, model desired behaviors, and reinforce accountability.
• Foster a change-ready culture that views change as a necessary and ongoing part of business growth.
• Develop and execute communication plans that clearly outline what is changing, why, when, and how, tailored to different audiences.
• Facilitate two-way communication by creating feedback channels and ensuring employee concerns are heard and addressed.
• Coordinate with functional teams to support development and delivery of training materials, workshops, and learning resources tied to change initiatives.
• Establish KPIs and success metrics to measure adoption, effectiveness, and business impact of change initiatives.
• Monitor progress, gather feedback, and adjust change strategies based on data and outcomes.
• Conduct post-implementation reviews and capture lessons learned to continuously improve change management practices.

Change Manager

Learning and Development

• Lead the design and implementation of standardized training frameworks, curricula, and delivery methods across all operational and corporate functions.
• Assess organizational training needs by analyzing operational performance data, employee surveys, exit interviews, customer feedback, and compliance requirements.
• Develop and deliver practical, time-efficient training programs that can be consistently executed within fast-paced logistics and operational environments.
• Improve onboarding effectiveness and ongoing skill development to reduce employee turnover and increase workforce readiness and retention.
• Partner closely with Operations, Human Resources, and Compliance leaders to ensure training initiatives directly support service quality, safety, and regulatory standards.
• Establish measurable training outcomes and performance metrics to evaluate effectiveness, reduce service errors, and mitigate customer churn.
• Manage learning delivery channels including instructor-led training, e-learning, blended learning, and external vendors.
• Oversee the Learning Management System (LMS), training schedules, budgets, and vendor relationships to ensure efficient and scalable program delivery.
• Provide leadership, guidance, and support to training staff, facilitators, or subject matter experts, as applicable.
• Continuously review and refine training programs to ensure alignment with evolving industry standards, operational needs, and organizational goals.
• Engage and support initiatives which require update to or development of instruction or training, supporting the initiatives as needed to accomplish successful implementation.
• Perform other duties as assigned.

Quality Assurance Analyst

Operations Coordinator – Life Sciences

Change Manager

Training and Development Manager

Operations Coordinator