Learning and Development

• Responsible for technical analysis/processing of 1035 exchange life insurance applications
• Successfully resolves questions and inquiries from Financial Reps and clients
• Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
• Serves as a trusted advocate for our Financial Representatives
• Educates Financial Representatives on self-service capabilities
• Fosters a professional relationship with our clients
• Exhibits skill in de-escalating servicing concerns
• Achieves productivity standards and goals while maintaining the highest level of customer service
• Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards
• Able to multi-task between phone and casework/transactional duties with a high degree of accuracy and quality
• Researches and evaluates possible solutions using all available resources
• Manages casework in accordance with area service and/or productivity standards
• Identifies opportunities for improvement and is an advocate for delivering viable solutions and alternatives

Exchange Analyst

• Lead “Uline University” training programs which include half-day to full day onboarding, team building and professional development sessions.
• Partner with business leaders, HR teams and external vendors to prepare and execute engaging learning programs that support employee growth and business goals.
• Identify key metrics for learning effectiveness and monitor class survey results to continually improve course offerings.
• Develop and mentor Trainers across the organization to drive consistent, high-quality learning experiences.

Corporate Trainer

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Research travel options based on client needs and preferences
• Assist with planning vacations, cruises, hotel stays, and packaged travel experiences
• Communicate with clients to understand their travel goals and priorities
• Provide destination recommendations and general travel guidance
• Organize itineraries and reservation details accurately
• Support clients with updates or changes when needed
• Provide professional and responsive service throughout the planning and travel process

Travel Coordinator – Training Provided

• Leads/coaches training team members on: classroom organization & preparation, following training curriculum as intended, rehearsing for a polished delivery of training, passionately delivering training, appropriate use of resources & tools in the classroom, classroom management & positive learner experience, communication & engagement with learners, and time management.
• Inspires team member engagement and performance through strengths-based leadership.
• Motivates team members with constant recognition.
• Collaborates with the instructional design team to ensure continuous improvement of all training & development initiatives.
• Coordinates with the instructional design team on train-the-trainer sessions between instructional designers and training facilitators.
• Owns the instructor-led training calendar for training classes based on staffing needs for client projects.
• Delegates and assigns training class responsibilities to training facilitators.
• Facilitates recurring cross-departmental “stitch” meetings to ensure alignment between education and practice for all learners.
• Participates in required client meetings.
• Acts as administrator for Humach University, the Learning Management System.
• Oversees the assignment, tracking, reporting and maintenance of learning objects within Humach University.
• Actively participates in personal and professional development initiatives.
• Acts as a champion of challenge and change.
• Constantly questions I.W.W.C.W (In What Ways Can We) do things differently.

Training Manager

• Applications considered for vacancies from July 1, 2026 - June 30, 2027
• Respondents included in a general candidate pool for Art & Design department
• Expected to work inclusively and respectfully within a diverse campus community
• Strong oral, written, interpersonal, and organizational skills
• Demonstrated integrity and strong leadership

Short-Term Instructional – Art & Design

• Assist in developing objectives for learning and ensure they are aligned with business documentation and end-user business processes
• Assist in facilitating professional development courses including activities and guides learning to align with existing curriculum
• Assist subject matter experts in developing content, prepare and update specialized instructional materials and assessment tools to align with unit objectives and strategy
• Assist with needs assessments and evaluations to support ongoing development and improvement of learning experiences for customers
• Assist in reviewing and analyzing course evaluation data and determine appropriate action to incorporate feedback
• Assist in measuring participant performance and progress utilizing assessment tools to align with established mission and philosophy
• Assist others to serve as a subject matter expert, point of contact, and communicates with program affiliates, audiences, and stakeholders providing information and guidance on adult learning materials and standards

Instructional Designer – Assistant

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Help create engaging training materials, including classroom, e-learning and video content for Uline's sales team.
• Partner with subject matter experts and conduct research to create clear, effective learning experiences.
• Build your instructional design skills working with industry-leading learning and content development tools.
• Develop support resources such as product knowledge assessments, job aids and training communications.
• Attend sales meetings and trainings to identify learning needs and future topic opportunities.

Associate Instructional Designer

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Play a pivotal role in Learning & Development, Content Creation, Instructional Design, Program & Project Coordination, Communications, Facilitation, Training and Content delivery
• Report directly to the SVP of Organizational Development
• Be a working contributor from the start, supported by leadership
• Draft processes when they do not exist yet
• Create engaging learning experiences for adult learners
• Coordinate and facilitate workshops
• Manage multiple projects with a focus on urgency and importance
• Actively seek feedback and treat deliverables as living documents.

Organizational Development Instructional Design Specialist

• Partner with SMEs and functional leads to translate complex processes into clear, audience-appropriate content
• Design and develop learning experiences — e-learning modules, facilitator guides, job aids, and microlearning — applying instructional design principles to ensure content is engaging and outcome-aligned
• Assist in maintaining Learning Management System (LMS) organizing and uploading content, as well as tracking and reporting on usage metrics
• Coordinate scheduling and logistics for live and virtual training sessions, including facilitator prep and post-session follow-up
• Leverage AI tools to increase efficiency across writing, research, and content development workflows
• Support new tool and process rollouts with adoption-focused training materials
• Maintain content libraries, document templates, and version control
• Manage training calendars (i.e. - Focus Fridays) with communicate guidelines and calendar holds
• Draft, edit, and distribute internal communications — owning clarity, tone, and consistency across all channels
• Manage distribution lists and the internal communications calendar
• Own end-to-end production of the quarterly All Hands deck, coordinating stakeholder content and ensuring materials are polished and on time
• Develop and manage GO’s content calendar, creating case studies, blog posts, whitepapers, social content, and award submissions into compelling, brand-aligned pieces
• Manage end-to-end logistics for conferences and external events: travel, registration, materials shipping, and booth needs
• Plan and execute internal events — team summits, offsites, happy hours — including venue, catering, AV, and attendee communications
• Build and maintain processes for tracking internal tool usage and sentiment metrics, delivering reporting on these metrics to key stakeholders and leadership
• Aggregate team feedback and survey data into actionable insights that key stakeholders and leaders can evaluate to strengthen adoption.
• Track project timelines and proactively flag risks
• Act as point of contact for additional inbound Performance Enablement requests outside of daily L&D functions, coordinating with the Dir of Communications & Trainings about priorities and next steps.

Communications and L&D Coordinator

• Develop and maintain comprehensive training modules incorporating federal agency-based content for federal programs
• Conduct monthly SMS Information Briefs (SIBs) via Microsoft Teams to keep facility managers and federal staff updated on developments
• Create and update self-directed training content, ensuring alignment with current agencies' manuals
• Maintain communication with stakeholders through distribution lists and coordinate regular training sessions
• Monitor and incorporate system updates, policy changes, and helpdesk FAQs into training materials
• Prepare and deliver monthly briefings that are concise, relevant, and valuable to the target audience
• Maintain and update training documentation to reflect current versions and federal agency requirements
• Track participation, gather feedback, and analyze training effectiveness to improve program delivery
• Coordinate with teams to ensure training content accuracy and relevance

Enterprise Training Manager

• Drive sales excellence of the commercial teams by enhancing their knowledge, skills and competencies needed to drive business results.
• Work closely with cross-functional department leaders and stakeholders to assess education needs and market nuances and develop, modify, and deliver education to align to specific market or departmental needs.
• Analyze the effectiveness of education programs through review of education and facilitation delivery metrics, sales productivity reports, and learner/stakeholder feedback.
• Act as a subject matter expert to develop education content for internal and external audiences.

Learning & Development Partner

• Responsible for the planning, coordination, and administration of training and education activities to ensure a consistent, high quality learning experience for associates.
• Serves as a central point of coordination for instructor led and electronic learning offerings, learning systems, and training communications in support of organizational goals and workforce development initiatives.
• Coordinates instructor‑led training and electronic learning offerings by maintaining training schedules, managing logistics, tracking attendance, and ensuring timely communication with trainers, learners, and stakeholders.
• Administers learning management system (LMS) activities, including but not limited, to course setup, uploads, enrollments, and maintenance of accurate learner and course records.
• Serves as first line support for a shared training email account and calendar, triaging inquiries and routing requests to appropriate stakeholders in a timely manner.
• Maintains and updates training content, resources, and communications on the department SharePoint site in collaboration with training leads and subject matter experts.
• Produces routine and ad hoc reports related to course participation, completion, and training outcomes to support operational insight and decision‑making.
• Coordinates survey activities related to instructor led and electronic learning, including, but not limited to, course evaluations, trainer feedback, and follow-ups check-ins with learners and leaders.
• Supports ongoing engagement and communication with trainees and managers through structured 30‑, 60‑, and 90‑day training follow‑ups.
• Ensures training materials, schedules, and learning resources are current, organized, and accessible to appropriate audiences.
• Identifies and implements opportunities to enhance training coordination processes, communication, and overall learner experience.
• Performs other duties as assigned.

Revenue Cycle Training Coordinator

• Transform existing training materials into polished, consistent, and professionally structured learning experiences
• Partner with operations leaders and subject matter experts to capture expertise
• Redesign training content into facilitator-ready, learner-centered programs
• Deliver consistent training across business units, project sites, and regions

Learning Consultant

• designing, implementing, managing and evaluating enterprise talent development programs
• leading and influencing organizational development strategies
• developing and facilitating enterprise-wide training and development programs
• accelerating leadership successor readiness
• designing, implementing, and leading performance management systems
• developing strategies based on survey insights for a positive organizational culture
• collaborating with HR business partners

Lead Talent & Organizational Development Consultant

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning Specialist

• Coordinate the implementation and delivery of enterprise learning programs, ensuring they are effectively rolled out to meet the needs of the organization and aligned to leadership expectations
• Understand L&D processes (scheduling, registration, evaluation, consultation, L&D request Intake, Governance, etc.) and leverage expertise from L&D Consultants, L&D Learning Technology professionals, and the L&D design and development team as needed
• Assist Sr Manager of Program Management and Delivery with evaluation, measurement, and reporting of assigned programs providing updates on effectiveness and status
• Provide feedback on a consistent basis to L&D Design and Delivery in order to improve/revise content and enhance the participant experience for learning programs
• Create productive relationships with preferred vendors for relevant learning programs
• Engage business stakeholders on L&D related efforts including the leveraging L&D Learning Consultants and L&D Leadership as appropriate
• Create action/project plans, lead meetings, maintain records, and share updates with stakeholders for enterprise learning programs
• Partner within L&D team to build and curate learning curricula for easy access and navigation
• Demonstrate a proactive approach with excellent organization skills and detail in the management of programs, especially regarding participant communication, follow-up activities, reporting to stakeholders, and learning delivery governance administration
• Model excellent facilitation skills by engaging learners and creating a safe environment to share
• Facilitate courses for various audiences (people leaders, individual contributors, new employees, etc)
• Ability to effectively facilitate learning for, communicate with, and influence leadership audiences up to the senior level
• Organize and plan appropriately for a successful enterprise learning events
• Stay up-to-date on learning content and is well prepared to deliver an engaging learning experience in-person and virtually
• Highly competent in facilitating content virtually via Microsoft Teams (leveraging annotation tools, breakout sessions, etc.) to engage the audience
• Able to quickly troubleshoot technology issues as they arise during facilitation
• Coordinate with and prep guest speakers for successful delivery of content to ensure program objectives are met
• Provide ongoing feedback to adjunct facilitators and speakers to set them up for success
• Leverage learning sustainability and reinforcement approaches to ensure learning retention of participants during follow-up
• Bring current business knowledge into the classroom to align on relevant course material
• Understand how adults learn best by contributing to learning sustainability and reinforcement approaches to ensure learning retention of participants
• Stay updated on learning and development trends, learning delivery best practices, tools/technology, etc. to bring excellence and credibility into the classroom

Learning and Development jobs in Wisconsin

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Exchange Analyst

Corporate Trainer

Instructional Designer

Travel Coordinator – Training Provided

Training Manager

Short-Term Instructional – Art & Design

Instructional Designer – Assistant

Instructional Designer

Associate Instructional Designer

Operations Training Manager, Delivery

Organizational Development Instructional Design Specialist

Communications and L&D Coordinator

Enterprise Training Manager

Learning & Development Partner

Revenue Cycle Training Coordinator

Learning Consultant

Lead Talent & Organizational Development Consultant

Learning Specialist

Lead, L&D Program Management – Delivery Specialist