Lead, L&D Program Management – Delivery Specialist

TruStage

Lead, L&D Program Mgmt & Delivery Specialist managing high-quality learning programs at TruStage. Collaborating with various stakeholders and facilitating learning experiences for a diverse audience.

Posted 5/28/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesSenior💰 $104,200 - $156,300 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

learning and developmentfacilitationadult learning principlesevaluationmeasurementreportinglearning sustainabilitycontent deliveryprogram managementcurriculum development

Soft Skills

organization skillscommunication skillsrelationship buildingpresentation skillsproactive approachfacilitation skillsinfluencing skillsfeedback provisionstakeholder engagementtroubleshooting

Tools & Technologies

Microsoft Teamsannotation toolsbreakout sessionslearning technologyL&D design toolsvirtual delivery platformslearning management systemsevaluation toolsregistration systemsscheduling software

Certifications & Qualifications

facilitation certificationBlanchard Companies certificationCrucial Learning certificationDDI certification

Industry Keywords

enterprise learning programsL&D processeslearning delivery best practiceslearning trendsgovernanceconsultationlearning retentionparticipant experiencelearning curriculaadult learning strategies

About the role

Key responsibilities & impact

Coordinate the implementation and delivery of enterprise learning programs, ensuring they are effectively rolled out to meet the needs of the organization and aligned to leadership expectations
Understand L&D processes (scheduling, registration, evaluation, consultation, L&D request Intake, Governance, etc.) and leverage expertise from L&D Consultants, L&D Learning Technology professionals, and the L&D design and development team as needed
Assist Sr Manager of Program Management and Delivery with evaluation, measurement, and reporting of assigned programs providing updates on effectiveness and status
Provide feedback on a consistent basis to L&D Design and Delivery in order to improve/revise content and enhance the participant experience for learning programs
Create productive relationships with preferred vendors for relevant learning programs
Engage business stakeholders on L&D related efforts including the leveraging L&D Learning Consultants and L&D Leadership as appropriate
Create action/project plans, lead meetings, maintain records, and share updates with stakeholders for enterprise learning programs
Partner within L&D team to build and curate learning curricula for easy access and navigation
Demonstrate a proactive approach with excellent organization skills and detail in the management of programs, especially regarding participant communication, follow-up activities, reporting to stakeholders, and learning delivery governance administration
Model excellent facilitation skills by engaging learners and creating a safe environment to share
Facilitate courses for various audiences (people leaders, individual contributors, new employees, etc)
Ability to effectively facilitate learning for, communicate with, and influence leadership audiences up to the senior level
Organize and plan appropriately for a successful enterprise learning events
Stay up-to-date on learning content and is well prepared to deliver an engaging learning experience in-person and virtually
Highly competent in facilitating content virtually via Microsoft Teams (leveraging annotation tools, breakout sessions, etc.) to engage the audience
Able to quickly troubleshoot technology issues as they arise during facilitation
Coordinate with and prep guest speakers for successful delivery of content to ensure program objectives are met
Provide ongoing feedback to adjunct facilitators and speakers to set them up for success
Leverage learning sustainability and reinforcement approaches to ensure learning retention of participants during follow-up
Bring current business knowledge into the classroom to align on relevant course material
Understand how adults learn best by contributing to learning sustainability and reinforcement approaches to ensure learning retention of participants
Stay updated on learning and development trends, learning delivery best practices, tools/technology, etc. to bring excellence and credibility into the classroom

Requirements

What you’ll need

Bachelor's Degree or higher in Education, Organizational Development, Human Resources or related field or equivalent work experience
7+ years of experience in learning and development with 5+ years of facilitation experience
Strong understanding of adult learning principles, theory, and strategies
Must have prior management experience
Experience facilitating offerings effectively to various audience levels (face-to-face and virtually)
Proficiency using Microsoft Teams for virtual delivery
Excellent presentation skills
Strong interpersonal communication and relationship building skills
Facilitation certification in the following, a plus (Blanchard Companies, Crucial Learning, DDI etc.)
Some travel may be required

Benefits

Comp & perks

medical
dental
vision
employee assistance program
life insurance
disability plans
parental leave
paid time off
401k
tuition reimbursement