TruStage

Marketing

• Owns large scale total testing pipeline for given product area(s) to improve media productivity utilizing direct marketing best practices
• Oversees creative requests and approvals for creative development of assigned media
• Accountable for building plans to achieve strategic and financial objectives
• Communicates results and forecast for given media
• Identify trends in the business or market that will impact media productivity and provide recommendations for addressing
• Supports leader in overseeing external agency vendor relationships, holding them accountable to performance expectations and adding value to business
• Leads through others to deliver business performance improvements
• Ability to lead complex projects with broad cross-functional impact, including introduction of new go-to-market programs

Acquisition Marketing Media Planner

Backend Engineer

• This position functions as a technical leader, providing professional and technical direction in the development, installation and maintenance of business systems solutions for the most complex systems across TruStage.
• Incumbents must be comfortable functioning in a highly collaborative manner and partner closely with Platform & Architecture teams, Feature Development teams and the QA team in the development of secure, cutting-edge software within TruStage’s Innovation Center.
• The individual in this position acts as Technical Leader on multiple broad/complex initiatives of any size, including mentoring staff, communicating technical vision and owning implementation decisions.
• Incumbents in this role perform the following responsibilities in an independent / advanced capacity to support the most complex development work across TruStage, and are responsible for the estimating, planning and managing of their own tasks, reporting on progress in daily scrums and delivering work through sprints.
• Lead Agile Scrum teams to complete sprint commitments.
• Work with Product Owners to define and scope product development backlog.
• Document and manage technical debt.
• Work with team members to assign work units and ensure proper requirements are provided.
• Develop, test, implement, document and maintain high quality business systems software solutions on various computer platforms in response to the story flow across sprints, adhering to established methodology and practices.
• Perform architecturally compliant technical design and requirements as received in the story flow across sprints, and as requested when design spikes are necessary.
• Collaborate with other developers and Tech Leads, and communicating effectively with Scrum Masters, and Product Owners about daily progress or blockers.
• Continuously enhance and share knowledge in application development best practices, technologies, methodologies and standards.
• Acquire, effectively apply and train others in new technical skills as driven by business need and/or technology advancements.
• Develop and maintain an expert level understanding of industry trends and proactively work as appropriate with decision-makers to drive change within and across IT organizational units.
• Developers in this position write clean, maintainable code following best practices; participate in pull requests and other types of peer-review; ensure at least 85% code coverage in automated tests within an automated CI/CD environment; adhere to established branching and merging strategies.

Technical Lead Software Developer IV – Node.js, Typescript, React

Financial Planning and Analysis

• Serve as a key member of the assigned area Leadership Team
• Actively participate in strategic and tactical planning, providing a financial perspective
• Work with business leaders and potential external partners to identify, plan and execute strategic profit improvement tactics
• Provide financial and strategic support in various activities such as product development/exit strategy, Mergers and Acquisitions, incubator and/or transformational efforts including outsourcing tactics
• Partner with the Finance organization to ensure strong performance management discipline
• Collaborate with other Finance functions to ensure consistent and effective decision making
• Provide leadership on cross Finance or cross-organizational projects
• Lead/coordinate cross-functional team meetings to facilitate and ensure sharing of information, manage customer expectations, and ensure 'one voice' of finance
• Build and lead staff to support and drive departmental/corporate goals and strategy
• Develop staff capabilities and cultivate talent for future advancement
• Ensure that the critical success factors which drive the financial models are clearly identified and quantified, and that there are integrated, actionable, and well-documented strategic and tactical plans to support these factors and the resulting planned and forecast financials
• Identify the need for and direct the development and maintenance of business and financial models and reports that support the assigned area leaders in improving, planning, and making decisions
• Facilitate the business management process within the assigned area
• Manage the business models and plans, focusing on meeting current business and financial expectations
• Drive the problem-solving process regarding financial performance variances
• Recommend actions to address variances to the assigned area Leadership Team
• Design/support programs to strengthen financial literacy within the assigned area.

Finance Director, Wealth Segment

SEO Marketing

• Develop comprehensive content strategies aligned with SEO best practices and business objectives
• Create and manage editorial calendars coordinating content across owned and paid media channels
• Partner with Creative/Brand teams to ensure content consistency and brand alignment across all channels
• Actively engage with Digital Media, eCommerce, Analytics, Social Media, Telephone Sales, Customer Care, and Marketing teams to identify content opportunities
• Facilitate cross-team content initiatives and act as liaison between departments
• Optimize content for traditional organic search following current SEO best practices
• Implement generative search engine optimization (GSO) strategies for AI-powered search platforms
• Develop content strategies for featured snippets, voice search, and AI search results
• Create content optimized for conversational AI and chatbot interactions
• Monitor and adapt to algorithm changes in both traditional and AI-powered search engines
• Identify opportunities to own content areas and drive traffic, engagement, and conversion
• Work with analytics teams to develop content engagement metrics and value measurements
• Create reports showing content performance, organic search traffic, and SERP improvements
• Develop full-funnel view of content performance across all sales channels
• Maximize efficiency of paid media strategies through strategic content alignment
• Improve knowledge sharing and KPI discipline around content metrics
• Lead agile content development processes and ensure proper prioritization
• Build relationships with key organizational leaders to align content with business needs
• Facilitate cross-channel initiatives that don't fit within single team boundaries
• Provide strategic guidance on long-term content profitability and ROI.

Manager, SEO Content and Strategy

Software Engineer

• Develop program logic, modify existing programs, test and document complex application systems to ensure efficient and effective system processing that meets the needs of the business areas across various network technology platforms such as OIPA.
• Mentor other professional staff by providing guidance to improve productivity through the effective and efficient use of information technology tools and skills.
• Analyzes the needs of a business area’s acceptance criteria, striving for the development of efficient, dependable, maintainable applications logic to support the business need.
• Designs, interprets and/or refines the acceptance criteria, and generating value add documentation.
• Tests and debugs production programs and programs under development, particularly more complex modules, to isolate and eliminate problems that could be very costly in adverse public relations, lost productivity within the Company, wasted resources, etc.
• Designs and codes the program logic necessary to meet the application needs of complex systems and/or multiple systems.

OIPA Developer – Life Product Configuration

Project Manager

• Supports the Auto/Home Partner team by driving operational excellence and delivering on key elements of the product’s value proposition
• Combines strategic leadership with hands-on execution, focusing on designing and implementing business processes
• Manages cross-functional projects, ensuring seamless collaboration across internal teams and external partners
• Leads initiatives from strategy through delivery—leveraging agile practices, mitigating risks, and providing senior leadership updates
• Serves as a subject matter expert for critical business processes that enable program success
• Partners with leaders in managing the relationship between TruStage and external product and service providers
• Management of key business processes that support the program, across external partners and internal teams including marketing, analytics, finance, and IT

Partner Operations and Project Manager

• Serve as a key member of the assigned area Leadership Team.
• Actively participate in strategic and tactical planning, providing a financial perspective.
• Work with business leaders and potential external partners to identify, plan and execute strategic profit improvement tactics.
• Provide financial and strategic support in various activities such as product development/exit strategy, Mergers and Acquisitions, incubator and/or transformational efforts including outsourcing tactics.
• Partner with the Finance organization to ensure strong performance management discipline.
• Collaborate with other Finance functions to ensure consistent and effective decision making.
• Provide leadership on cross Finance or cross-organizational projects.
• Lead/coordinate cross-functional team meetings to facilitate and ensure sharing of information, manage customer expectations, and ensure 'one voice' of finance.
• Build and lead staff to support and drive departmental/corporate goals and strategy.
• Develop staff capabilities and cultivate talent for future advancement.
• Ensure that the critical success factors which drive the financial models are clearly identified and quantified, and that there are integrated, actionable, and well-documented strategic and tactical plans to support these factors and the resulting planned and forecast financials.
• Identify the need for and direct the development and maintenance of business and financial models and reports that support the assigned area leaders in improving, planning, and making decisions.
• Facilitate the business management process within the assigned area.
• Manage the business models and plans, focusing on meeting current business and financial expectations.
• Drive the problem-solving process regarding financial performance variances.
• Recommend actions to address variances to the assigned area Leadership Team.
• Design/support programs to strengthen financial literacy within the assigned area.

Finance Director, IT

Finance Director, Commercial Segment

Insurance

• Proactively manage litigation process on assigned claims to investigate, evaluate, and negotiate to resolution
• Decide when external resources will be hired to conduct claim investigations, expert analysis or provide legal services
• Collaborate with Underwriting, Risk Management, Actuarial and Legal staff
• Proactively provide education and information to business partners and credit unions regarding risks and exposures, operations and efficiencies for credit unions and CUNA Mutual Group
• Demonstration of effective interpersonal, leadership, negotiation, analytical and critical thinking skills
• Provide timely reporting as dictated by claim handling guidelines
• Understanding of applicable statutes, regulations and case law
• Demonstrate knowledge of financial services operations
• Handle claims in multiple states
• Ensure maximum recovery or contribution are pursued

Litigation Insurance Adjuster

• Manages team Agile ceremonies and backlog
• Facilitates cross functional engagement with internal and external stakeholders to ensure shared understanding of the team roadmap and priorities
• Supports regular evaluation of capability maturity for assigned areas
• Recommends and leads the implementation of system enhancements, facilitates change management, leads educational and/or mentoring sessions regarding process or system design changes
• Establishes measurement plans for changes including the associated metrics to assess success, communicate results, and drive the changes to effectively increase performance
• Leads projects to bring new growth capabilities to marketing
• Acts as an initiative owner of initiatives from business planning through to execution
• Implements a project governance structure
• Creates and utilizes a communication plan to keep stakeholders aligned
• Leads cross-functional teams to deliver intended results and develops close working relationships with cross-functional partners
• Provides subject matter expertise on project and change management efforts
• Provides input and requirements and creates other necessary documentation
• Brings innovative opportunities to marketing based on new emerging technologies
• Stays up to date on emerging trends in the marketing technology industry

Marketing Capabilities Consultant

• Analyzes the needs of a business area’s acceptance criteria, striving for the development of efficient, dependable, maintainable applications logic to support the business need.
• Designs, interprets and/or refines the acceptance criteria, and generates value add documentation.
• Tests and debugs production programs and programs under development, particularly more complex modules, to isolate and eliminate problems that could be very costly in adverse public relations, lost productivity within the Company, wasted resources, etc.
• Designs and codes the program logic necessary to meet the application needs of complex systems and/or multiple systems.
• Code must be developed in a manner that is straightforward, clear and consistent with existing programs within the system and in compliance with the Systems Development Life Cycle (SDLC).
• Resolves production problems that create system outages, determines underlying cause of outage and addresses it to prevent future occurrences.
• Implements program logic, documentation, and procedural changes on schedule and according to an established implementation plan.
• Works with others to increase availability and performance of production systems.
• Serves as an internal technical consultant regarding the coding, testing, debugging, and installation of application logic, as well as looks for ways to improve processes.
• Identifies and takes action on business continuous improvement initiatives.

Senior Software Developer – Full Stack, .NET, C#

Analyst

• Provide leadership to assigned initiatives that are broad in scope or deep in complexity as part of a development team utilizing Agile practices.
• Work collaboratively with business resources, IT, and business analysts, striving for continuous improvement and delivery.
• Analyze business operations to understand strengths and weaknesses and perceived and unperceived needs, and identify improvement opportunities in the three areas of people, process, and technology.
• Balance all three and ensure each is optimized appropriately in conjunction with the others.
• Exercise initiative and creativity in seeking solutions to business issues and problems.
• Consult with key stakeholders in understanding the impact of process or technology changes, evaluate alternatives, and design solutions.
• Assist the product owner and team by guiding and creating user stories, features and acceptance
• Participate in vendor communications, negotiations and contract development.
• Share responsibility for business results.
• Effectively utilize Agile practices and the Solution Development Lifecycle to deliver sprint commitments and Feature and Epic goals.
• Use technical concepts and techniques such as business process modeling, context diagrams, use cases, and state transition diagrams to scope, communicate, and document user stories and acceptance criteria.
• Oversee the effective and efficient use of technology to support business process modeling, the development and maintenance of business rules, and documentation as defined by business process, system, and product owners.
• Maintain awareness of ongoing development and maintenance activities.
• Work with staff to coordinate the quality assurance phases of test planning, testing, defect resolution, and test tracking.
• Help ensure software meets or exceeds specified needs.
• Provide coaching, and guidance to business analysis and testing in support of sprint commitments.
• Work with training staff to coordinate business system training and maintain business system documentation.
• Help ensure system training occurs in coordination with related process or people training.

Senior Technology Analyst

• Develop application code according to the acceptance criteria and the existing programming standards.
• Strive for continuous improvement and continuous integration and delivery
• Assists in analyzing the needs of a business area and creating the detailed functional specifications required for the development of efficient, dependable, maintainable applications logic to support the business need.
• Assists in interpreting or refining a design based on acceptance criteria.
• Tests and debugs production programs and programs under development, in accordance with developed test plans, to isolate and eliminate problems that could be very costly to the Company in adverse public relations, lost productivity internally, wasted resources, etc.
• Assists in determining and resolving production issues.
• Works with others to identify underlying cause of outage and correcting it to prevent future occurrences.
• Implements program logic, documentation, and procedural changes on schedule and according to an established implementation plan.
• Assists in business continuous improvement by taking responsibility to act in a customer-focused. This includes providing service to clients that meets or exceeds their expectations, continually evaluating work processes by looking for ways to eliminate non-essential tasks and improving quality.
• Contributes positively to the team by performing daily work in a professional manner and treating co-workers as clients. Makes decisions that increase customer satisfaction and develops/maintains business-specific knowledge.

Software Developer – Full Stack, .NET/C#

Account Executive

• Engage and execute with Sales Partner for account team planning, prospecting, and pipeline management
• Work closely with Sales Partners and use tools, processes, and technology to assess customer’s current business issues
• Assist in the pre-qualification, assessment, development and presentation of client specific proposals
• Prepare and deliver presentations to clients and other audiences
• Assist with the negotiations and contracting terms of sales
• Conduct in-depth strategic reviews with assigned customers to attract, retain, and grow business
• Maintain an understanding and relationship with organizations and associations that support the business needs of customers
• Develop and deliver industry insight for use in contract strategy

P&C Sales Consultant, Business Protection Solutions

• Serve as the primary point of contact and relationship manager for program claims.
• Oversee proactive litigation management on assigned claims including investigating, evaluating, and negotiating to resolution.
• Coordinate operational and leadership responsibilities to ensure consistent claim results, quality, and customer service.
• Develop protocols to aid in the establishment and maintenance of claim strategies and appropriate claim handling authority providing education and training as required.
• Collaborate with business partners vetting and onboarding new Programs and TPA’s.
• Develop/maintain tools to monitor and improve the communication of essential claim information to ensure that monthly data collection and information sharing practices support TruStage Corporate standards.
• Work in close collaboration with cross-functional teams including Underwriting, Actuarial, Product, Finance, and Treasury to analyze and structure existing and new Program Business.
• Conduct in-person or remote claim file reviews and audits on multiple TPA claim systems.
• Identifies emerging claim trends as warranted.
• Monitor and document claim processes/guidelines for effectiveness and efficiency, identifying and implementing process improvements.
• Participate in Claim organization strategy initiatives and projects in collaboration with the Claim Operations team.
• Collaborate with Claim Operations leaders regarding the selection and ongoing management of TPA’s and other outside vendors.