Learning and Development

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Responsible for the assessment, training, and continuing education of colleagues within assigned Health Ministries (HM) as it relates to Revenue Integrity operational management duties.
• Ensures all Revenue Integrity colleagues exhibit general competencies in the use of the Health Information System (HIS) and all other associated Revenue Cycle computer applications as well as organizational and governmental regulatory rules and processes.
• Provides new hire orientation followed by post-training monitoring to all Revenue Integrity new hire colleagues including new hire colleagues from decentralized departments performing Revenue Integrity related job duties.
• Develops and maintains the orientation and training program for new hire colleagues and off-site registration personnel to include Revenue Integrity computer work systems, Revenue Cycle foundational courses, policies and procedures, tenets of compliance and colleague testing.
• Provides scheduled in-person classroom and virtual training which includes preparing training schedules, informing target audience of all pertinent details, setting up the training environment, tracking attendance, and following up on colleague assessments and handling of other logistics.
• Conducts formal monthly training programs for revenue cycle and formal training as needed for all departments performing Revenue Integrity management functions in accordance with department and HIS policies and procedures.
• Works with system implementation teams to develop, test, and train end users and QA various applications and functionality.
• Supports Epic TogetherCare Super User and end user training.
• Works collaboratively with PFS, Revenue Integrity, Compliance, and TogetherCare to continuously identify colleague needs for training and to further develop colleague skills.

System Education & Training Specialist, Revenue Integrity

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Incorporates basic knowledge of TH policies, practices & processes to ensure quality, confidentiality, & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Research & compiles information to support ad-hoc operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Health Informatics Specialist I – Enterprise Training

• Design, develop, and build complex, multi-modal learning solutions aligned to defined learning strategies or architectures
• Translate approved concepts and design intent into instructionally sound, visually engaging, and learner-ready experiences
• Develop storyboards, visual designs, and interactive elements
• Leverage modern authoring tools and technologies to produce scalable, efficient outputs
• Ensure solutions are ready for enterprise deployment across LMS/LXP platforms
• Facilitate and lead SME working sessions to gather, structure, and refine content
• Translate inputs into clear, learner-centered content and development assets
• Identify and resolve content gaps or inconsistencies
• Apply advanced instructional design principles to support learning objectives
• Conduct quality assurance processes and uphold brand standards
• Collaborate with Learning Architects and Program Leads

Senior Learning & Development Specialist

• Create and maintain a positive and professional learning environment in the organization
• Design and expand training and development programs aligned with product-specific training methodologies
• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities across the organization
• Amend and revise programs as necessary to adapt to the changes occurring in the work environment
• Act as the content expert, and maintain relevant training documents and training materials for training conducted
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires and discuss with their managers
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure that all trainees adhere to the company’s Code of Conduct.

Learning Experience Leader – Emergency Response

• Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives
• Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while cultivating a culture of learning
• Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices
• Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, making sure of content relevance, participant engagement, and knowledge retention
• Coach and develop a team of LnOD professionals, providing guidance, feedback and professional development opportunities to support their growth and success
• Develop learning strategies that are clearly aligned to and support business objectives
• Design solutions that are relevant, prioritized, and aligned to talent needs
• Conceptualize and develop content catering to audiences from different functions
• Ensure that the L&OD curriculum is tracked and maintained in the Learning Management System
• Establish metrics and analytics to measure the impact and effectiveness of learning initiatives, and use data-driven insights to drive continuous improvement
• Stay abreast of emerging trends and developments in LnOD, recommending and implementing enhancements to programs and processes as needed
• Identify gaps and recommend and create scalable learning solutions to improve learner’s retention, job performance and the overall employee experience
• Design, development and implementation of the global learning & development strategy and solutions starting from TNA to design & delivery, to impact analysis as per business needs
• Manage the maintenance and execution of the performance and talent management processes linked to operational and program efficiencies and effectiveness
• Provide guidance and support to managers and employees on performance management process, career development and individual learning plans
• Manage the LnOD budget, resources, and vendor relationships to optimize ROI and quality of services

Director, Learning Experience – Learning and Organization Development

• Recruit, hire and train positive, enthusiastic employees.
• Develop and manage tasks to ensure site cleanliness and organization.
• Maintain professional and supportive relationships with staff.
• Schedule employees according to Company guidelines.
• Promote excellent service and resolve customer complaints.
• Train employees on safety procedures and promote safety awareness.
• Analyze daily sales and expense information.

External Manager – Training

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Design and build end-to-end digital learning pathways and interactive modules using modern instructional design frameworks (ADDIE, SAM, Agile).
• Create code-enabled interactivities (using HTML, CSS, or JavaScript where necessary) to push the boundaries of standard e-learning.
• Script, storyboard, and edit professional-grade video content, motion graphics, and microlearning assets.
• Research, prototype, and pilot cutting-edge modalities (such as gamification, interactive scenarios, software simulations, and AI-driven learning tools) to keep our learning ecosystem best-in-class.
• Ensure all digital assets are fully optimized for accessibility (ADA/WCAG compliance), responsive across devices, and seamlessly integrated into our LMS/LXP environments (using SCORM, xAPI, and modern metadata/taxonomy standards).
• Partner closely with subject matter experts (SMEs), IT, and business leaders to diagnose performance gaps and translate technical workflows into intuitive, learner-centric training.
• Monitor and analyze learning analytics and feedback. Use data to continuously iterate on content, ensuring our programs remain highly effective, engaging, and aligned with business goals.
• Maintain visual standards, brand consistency, and content integrity across all learning platforms. Keep content libraries organized, reusable, and easy to navigate.

Learning and Development Specialist

• The Senior Director, Learning and Development is accountable for budgets, performance, and results of the Learning and Development team across departments/locations.
• The role involves building and leading teams, providing guidance, and coaching, and executing learning and development strategies to support the overall business objectives.
• The role closely partners with senior leadership to address complex important Learning and Development issues of high significance to the company.
• The role also participates in the design and implementation of talent management and development strategies.
• The role has expertise in leading teams for the improvement of processes and programs, analyzing the long-term impact of new and anticipated strategies, and contributing to ensuring a compliant and ethical work environment.

Senior Director, Learning & Development

• Partner with SMEs and functional leads to translate complex processes into clear, audience-appropriate content
• Design and develop learning experiences — e-learning modules, facilitator guides, job aids, and microlearning — applying instructional design principles to ensure content is engaging and outcome-aligned
• Assist in maintaining Learning Management System (LMS) organizing and uploading content, as well as tracking and reporting on usage metrics
• Coordinate scheduling and logistics for live and virtual training sessions, including facilitator prep and post-session follow-up
• Leverage AI tools to increase efficiency across writing, research, and content development workflows
• Support new tool and process rollouts with adoption-focused training materials
• Maintain content libraries, document templates, and version control
• Manage training calendars (i.e. - Focus Fridays) with communicate guidelines and calendar holds
• Draft, edit, and distribute internal communications — owning clarity, tone, and consistency across all channels
• Manage distribution lists and the internal communications calendar
• Own end-to-end production of the quarterly All Hands deck, coordinating stakeholder content and ensuring materials are polished and on time
• Develop and manage GO’s content calendar, creating case studies, blog posts, whitepapers, social content, and award submissions into compelling, brand-aligned pieces
• Manage end-to-end logistics for conferences and external events: travel, registration, materials shipping, and booth needs
• Plan and execute internal events — team summits, offsites, happy hours — including venue, catering, AV, and attendee communications
• Build and maintain processes for tracking internal tool usage and sentiment metrics, delivering reporting on these metrics to key stakeholders and leadership
• Aggregate team feedback and survey data into actionable insights that key stakeholders and leaders can evaluate to strengthen adoption.
• Track project timelines and proactively flag risks
• Act as point of contact for additional inbound Performance Enablement requests outside of daily L&D functions, coordinating with the Dir of Communications & Trainings about priorities and next steps.

Communications and L&D Coordinator

• Develop and maintain comprehensive training modules incorporating federal agency-based content for federal programs
• Conduct monthly SMS Information Briefs (SIBs) via Microsoft Teams to keep facility managers and federal staff updated on developments
• Create and update self-directed training content, ensuring alignment with current agencies' manuals
• Maintain communication with stakeholders through distribution lists and coordinate regular training sessions
• Monitor and incorporate system updates, policy changes, and helpdesk FAQs into training materials
• Prepare and deliver monthly briefings that are concise, relevant, and valuable to the target audience
• Maintain and update training documentation to reflect current versions and federal agency requirements
• Track participation, gather feedback, and analyze training effectiveness to improve program delivery
• Coordinate with teams to ensure training content accuracy and relevance

Enterprise Training Manager

• Execute Rotational Assignments: Plan and perform assigned tasks within the framework of program rotation.
• Achieve Performance Goals: Complete assignment objectives on schedule, within budget, with higher-than-expected quality while maintaining accuracy and thoroughness.
• Deliver on established key performance indicators established at the beginning on the rotation and show stair step improvement in functional operations.
• Engage in Training and Development: Participate in technical and leadership training programs, including certifications in relevant areas.
• Apply Analytical Skills: Utilize analytical and problem-solving skills to address operational challenges and propose innovative solutions.
• Collaborate with Teams: Work effectively with cross-functional teams, building strong relationships and contributing to team success.
• Active participation in performance evaluations: Engage in regular performance evaluations, coaching, and mentoring sessions to support professional growth.
• Contribute to Watermark Initiatives: Participate in company-sponsored volunteer activities and community engagement programs.

Operations Leadership Development Program

• To design training courses and materials in compliance with the process of learning using eLearning tools
• assists with organizing and conducting training using a webinar tool
• tests learning deliverables ensuring performance improvement in line with business goals
• Designs courseware and course certification in compliance with company process of learning
• Creates and maintains pre-, post-, and behavioral change assessments within each course
• uses data to provide statistical proof that course objectives are being achieved
• Consistently researches technology and media options for effective adult blended learning
• Creates and maintains training material and ensures that adult learning principles are applied
• Partners with various subject matter experts to design content across CR, other corporate functions and operations, where appropriate
• Produces and/or creates engaging visual content that will keep concepts fresh and relevant for colleagues
• Schedules, organizes, tasks and reports on project progress

Instructional Designer – Learning & Development

• Design and oversee enterprise-wide learning and leadership development programs aligned to business priorities and capability gaps.
• Partner with HR Business Partners, leaders, and subject matter experts to assess learning needs and define measurable objectives.
• Develop high-quality instructional materials, toolkits, and scalable learning solutions for diverse audiences.
• Ensure alignment and consistency across department-led training initiatives and enterprise standards.
• Support end-to-end program implementation, including facilitator readiness, materials, and delivery quality.
• Coordinate training schedules, communications, and logistics to ensure seamless execution across programs.
• Administer and optimize Learning Management System (LMS) usage, including content updates, reporting, and tracking.
• Collaborate with HR and business leaders to embed learning strategies into talent development and performance initiatives.
• Contribute to onboarding, leadership development, and team effectiveness programs that strengthen organizational capability.
• Provide input into culture-building initiatives and development frameworks that enhance employee engagement and growth.
• Build scalable processes, templates, and frameworks to support sustainable program delivery and future expansion.
• Monitor program effectiveness using metrics and feedback, and continuously improve learning solutions.
• Participate in communities of practice and knowledge-sharing forums to promote continuous learning.
• Support change management and organizational effectiveness initiatives through targeted learning interventions.
• Drive a culture of continuous development by promoting accessible, practical, and impactful learning experiences.

Learning, Development & Training Specialist

• Design and develop instructional or enablement content tailored to the specific needs of the client.
• Collaborate with subject matter experts (SMEs) and stakeholders to identify learning objectives, gather content, and ensure alignment with organizational goals.
• Develop interactive e-learning courses using instructional design models (e.g., ADDIE, SAM) and adult learning theories.
• Design assessments and knowledge checks to measure learner progress, retention, and content effectiveness.
• Review and refine instructional materials based on stakeholder feedback and learner outcomes.
• Translate complex technical, operational, and business processes into clear, practical, field-ready content.
• Refine broadly defined client needs into structured, usable learning and performance support solutions
• Work with limited direct access to SMEs, leveraging available resources, internal support, and iterative development approaches
• Adapt quickly to changing priorities, feedback, and client constraints throughout the development process
• Build deliverables that are both training solutions and practical reference tools for real-world use
• Operate effectively in a fast-paced, client-driven environment where priorities, requirements, and stakeholder feedback may evolve throughout the project lifecycle.
• Balance quality, timelines, and stakeholder expectations while delivering practical, learner-focused solutions.
• Create and update e-learning content, graphics, presentations, process documentation, and performance support materials using approved development tools, templates, and creativity within brand guidelines.
• Use available tools, including AI-supported workflows, to improve efficiency and support content development.

• Supports a culture of early career growth and development across the enterprise
• Facilitates enterprise professional and career development workshops, new associate onboarding, and career development programs (CDPs)
• Aids associates in achieving their career goals by engaging them in professional skills development workshops, rotational programs, and on the job assignments
• Supports associate career exploration through coaching conversations, resume reviews, mock interviews, and explaining the transition to full time
• Has a broad understanding of Jackson functional areas, the entry and intermediate roles within these areas, and the required skills and experience necessary for success
• Supports Jackson's internal talent pipeline for entry and intermediate level positions across the enterprise

Talent Development Specialist

• responsible for the ongoing ownership, execution, and continuous improvement of Havenpark’s sales onboarding and development programs.
• leads the delivery and operational management of a fast-paced, cohort-based onboarding experience for new Sales Professionals.
• partners closely with Sales, Revenue, Operations, and L&D leadership to continuously evolve training programs, improve sales performance, and support company growth.

Sales Training Specialist

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning and Development jobs in Missouri

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Instructional Designer

System Education & Training Specialist, Revenue Integrity

Instructional Designer

Health Informatics Specialist I – Enterprise Training

Senior Learning & Development Specialist

Learning Experience Leader – Emergency Response

Director, Learning Experience – Learning and Organization Development

External Manager – Training

Operations Training Manager, Delivery

Learning and Development Specialist

Senior Director, Learning & Development

Communications and L&D Coordinator

Enterprise Training Manager

Operations Leadership Development Program

Instructional Designer – Learning & Development

Learning, Development & Training Specialist

Instructional Designer

Talent Development Specialist

Sales Training Specialist

Learning Specialist