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Director, Learning Experience – Learning and Organization Development
TaskUsDirector responsible for organizational learning and development at TaskUs. Leading global learning programs and enhancing employee performance through effective training and strategic design.
About the role
Key responsibilities & impact- Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives
- Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while cultivating a culture of learning
- Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices
- Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, making sure of content relevance, participant engagement, and knowledge retention
- Coach and develop a team of LnOD professionals, providing guidance, feedback and professional development opportunities to support their growth and success
- Develop learning strategies that are clearly aligned to and support business objectives
- Design solutions that are relevant, prioritized, and aligned to talent needs
- Conceptualize and develop content catering to audiences from different functions
- Ensure that the L&OD curriculum is tracked and maintained in the Learning Management System
- Establish metrics and analytics to measure the impact and effectiveness of learning initiatives, and use data-driven insights to drive continuous improvement
- Stay abreast of emerging trends and developments in LnOD, recommending and implementing enhancements to programs and processes as needed
- Identify gaps and recommend and create scalable learning solutions to improve learner’s retention, job performance and the overall employee experience
- Design, development and implementation of the global learning & development strategy and solutions starting from TNA to design & delivery, to impact analysis as per business needs
- Manage the maintenance and execution of the performance and talent management processes linked to operational and program efficiencies and effectiveness
- Provide guidance and support to managers and employees on performance management process, career development and individual learning plans
- Manage the LnOD budget, resources, and vendor relationships to optimize ROI and quality of services
Requirements
What you’ll need- 15+ years of global L&OD including learning design and delivery, stakeholder management
- Ability to manage global stakeholders
- Master’s degree in HR or Organizational Development, Business Administration, or related field; MBA in HR or Learning design and delivery certifications, coaching/learning/psychometric certifications will be an added advantage with 10 years of experience in leadership role
Benefits
Comp & perks- Competitive industry salaries
- Comprehensive benefits packages
- Internal mobility and professional growth opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Learning Program DesignCurriculum DevelopmentTraining Needs AnalysisImpact AnalysisContent Development
Soft Skills
CoachingFacilitationTeam DevelopmentCommunicationEngagement
Certifications
Master’s Degree In HROrganizational DevelopmentLearning Design And Delivery CertificationsCoaching CertificationsPsychometric Certifications