TaskUs

Learning and Development

• Create and maintain a positive and professional learning environment
• Design and expand training and development programs
• Coordinate, organize, and implement all of our training programs
• Ensure the success of our and our client’s new hire training and onboarding programs
• Work closely with our Learning Experience Leaders, managing a team of up to 8 Learning Experience Leaders
• Maintain a training schedule for respective assigned sites
• Update all spreadsheets for rosters
• Interview for new learning experience staff
• Onboard learning experience staff
• Grade learning experience staff on training skill sets
• Develop learning experience staff and leadership with education and certifications
• Observe learning experience staff during training classes
• Provide effective coaching and feedback for the development of learning experience staff
• Provide KPIs and standards for each quarter for learning experience staff
• Document information on each learning experience staff member
• Receive and analyze training evaluation forms for each class
• Create and maintain training methodologies for the learning experience department
• Develop training courses to further educate current employees
• Ensure accountability of positions to which responsibilities have been delegated in the safety and health management system
• Ensure training of workers in the aspects of occupational health and safety

Learning Experience Manager – Travel Required

• create and maintain a positive and professional learning environment
• design and expand training and development programs
• Set the standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver training which includes curriculum, training, and exams for preparatory courses
• Deliver technical preparatory training covering basic skills
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and learning opportunities
• Amend and revise programs to adapt to changes in the work environment
• Act as the content expert
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires

Learning Experience Leader – Roadside Assistance Specialist

• Create and maintain a positive and professional learning environment
• Design and expand training and development programs
• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training
• Deliver technical preparatory training covering basic skill requirements
• Continuously improve training programs and other learning opportunities
• Amend and revise programs as necessary
• Develop and create effective induction programs
• Monitor and review trainees’ progress
• Ensure statutory training requirements are met

Operations

• Own the execution of onboarding, activation, and retention programs.
• Continuously review existing SOPs for tasker engagement and suggest/implement updates.
• Monitor project queues for signs of tasker fatigue or confusion and resolve issues.
• Draft clear, concise, and culturally sensitive communications.
• Manage community feedback channels and surveys, synthesizing common themes into actionable reports.
• Maintain dashboards related to community health and provide weekly updates on community status.

Community Operations Specialist

• Oversee day-to-day operations to support growth and add to the bottom line
• Focus on strategic planning and goal-setting
• Provide management and oversight of all aspects of the business
• Collaborate well with senior leadership
• Ensure the entire organization is on track
• Formulate policies and strategic plans for growth
• Improve operational efficiency in targeted areas
• Maintain profit margins and accountability through internal control systems

VP, Operations – AV

Manager

• Provide functional support by overseeing the design, implementation, and management of comprehensive compensation and benefits programs
• Ensure that total rewards offerings are competitive, aligned with company goals, and compliant with legal regulations
• Collaborate closely with HR and leadership teams to attract, retain, and motivate employees while optimizing the company's investment in human capital
• Monitor market trends, perform benchmarking, and adjust reward strategies to maintain employee satisfaction and drive business performance

Senior Manager – Total Rewards

• Manage the charging or fueling process for the autonomous fleet
• Perform interior and exterior cleaning and inspections
• Conduct thorough visual and diagnostic inspections
• Park, stage, and maneuver vehicles within the depot
• Install, remove, and verify the functionality of specialized hardware
• Perform troubleshooting and triage of issues
• Securely handle and transfer data disks/storage devices
• Assist with inventory and asset management
• Serve as point of contact for facility issues
• Strictly adhere to safety protocols and operational procedures
• Assist with vehicle recovery in the field

Autonomous Vehicle Depot Operations Agent

Solutions Engineer

• Serve as the primary technical architect for strategic global enterprise accounts
• Design and implement complex, multi-pillar AI engagements and data pipelines
• Act as the critical link between clients’ AI objectives and internal delivery teams
• Lead technical discovery to design bespoke AI safety and development engagements
• Collaborate with Sales and Service Line Leadership to secure technical wins
• Consult on advanced LLM workflows and partner with internal teams

Client Services Representative

• managing and nurturing strategic client relationships
• ensuring the delivery of exceptional BPO services
• overseeing the partnership with high-profile clients in the AV/mobility industry
• steering the team toward surpassing client expectations
• contributing to the overall success and growth of the company
• establishing automotive vehicle vertical strategic plans and initiatives

VP, Client Services, AV

Customer Support

• Deliver exceptional customer service by promptly addressing customer inquiries
• Resolve issues efficiently and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries

Swiss German / French Bilingual Customer Care Specialist

Analyst

• Audit calls/interactions/transactions for aligned Teammates
• Coach Teammates for performance improvement (campaign specific)
• Report performance for an aligned span on a daily/weekly/monthly basis
• Provide inputs and basis audits for briefings and training which need identification
• Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
• Participate in strategic projects for the campaign/LOB
• Identify and escalate any potential quality issues per defined process
• Isolate and report defects; verify defect fixes
• Suggest process/system improvements based on common customer concerns
• Accomplish other responsibilities assigned by management
• Drive quality initiatives, contests and campaigns for the assigned span
• Be updated on knowledge and serve as SME for the campaign/LOB

Quality Analyst

• Manage and nurture strategic client relationships to ensure exceptional BPO services.
• Oversee partnership with a high-profile client in the transportation industry.
• Establish vertical strategic plans and initiatives.
• Collaborate with operations, quality assurance, and other internal teams to ensure seamless service delivery.
• Lead and inspire a high-performing team of Client Service Managers and Directors.

Vice President, Client Services

Art Director

• Set clear creative vision and visual direction
• Uphold brand and design standards
• Partner closely with stakeholders and creative teammates
• Independently lead end-to-end creative projects
• Drive work forward with speed and high craft
• Use AI tools to enhance creative workflows

AI Native Art Director – Multimedia Specialist

• Manage and nurture strategic client relationships to ensure exceptional BPO services delivery.
• Oversee partnership with high-profile transportation/mobility client.
• Establish vertical strategic plans and initiatives for growth and innovation.
• Lead and inspire a team of Client Service Managers and Directors.
• Establish and monitor key performance indicators (KPIs).
• Collaborate with internal departments to ensure seamless service delivery.

VP Client Services

• Serve as the primary technical architect for strategic global enterprise accounts
• Design and implement complex, multi-pillar AI engagements and data pipelines
• Lead end-to-end technical discovery process, collaborating with internal teams
• Provide expertise on model training, fine-tuning methodologies, and evaluation metrics
• Act as the primary technical interface for C-suite and technical stakeholders

Learning Experience Manager – Travel Required

Learning Experience Leader – Roadside Assistance Specialist

Learning Experience Leader – Roadside Assistance Specialist

Community Operations Specialist

VP, Operations – AV

Senior Manager – Total Rewards

Autonomous Vehicle Depot Operations Agent

Solutions Engineer

VP, Client Services, AV

Swiss German / French Bilingual Customer Care Specialist

Quality Analyst

Vice President, Client Services

AI Native Art Director – Multimedia Specialist

VP Client Services

Solutions Engineer, AI Services