TaskUs

Team Leader

• Drive the performance of teammates so they continuously hit their goals
• Coach and manage teammates under supervision
• Act as a bridge between teammates and other departments
• Manage the day-to-day planning and operations of the team
• Ensure teammates deliver on Service Level Agreements (SLAs) and achieve Key Performance Indicators (KPIs)
• Manage the team and ensure adherence to schedules
• Conduct team huddles and coaching sessions
• Recognize weaknesses and offer solutions to help teammates improve and grow
• Deliver a superior customer experience

Manager

• Create and quality-control client-facing proposals, case studies, presentation decks, website content, and other revenue-generating sales materials
• Manage writing, design oversight, end-to-end project/deal coordination, and cross-department collaboration
• Tailor content, tone, messaging, and sections to prospective clients’ needs, pain points, and priorities
• Partner with Sales and Client Services stakeholders on sales opportunities across an assigned industry or service line
• Coordinate with subject matter experts to ensure content accuracy, relevance, and consistent tone
• Communicate with Sales, Client Services, and operational departments through scheduled sync sessions
• Update proactive proposals, presentations, whitepapers, and semi-templated materials
• Collaborate with video, image, web, and online specialists on formatting, layout, branding, and design
• Work with Integrated Marketing teams to produce, enhance, and execute content projects
• Maintain internal content databases, templated question-and-response files, contact lists, and client/campaign information
• Maintain subject matter expert and point-of-contact lists
• Foster internal and external stakeholder relationships and own project/deal/bid processes
• Manage supervisors and staff during project/deal/bid phases
• Assess, reject, or negotiate out-of-scope and unfeasible requests
• Innovate the output, quality, and effectiveness of projects, deals, and bids
• Foster partnerships with bid managers and content creators

Commercial Bid Manager

• Lead and manage a team in support of TaskUs clients
• Help clients represent, protect, and grow their brands through outsourced digital services and customer experience solutions
• Maintain a culture of constant motion and consistency in an ever-changing environment
• Support frontline employees and contribute to career growth
• Work within a cloud-based infrastructure serving technology-sector clients

Human Resources

• Develop human resources solutions by collecting and analyzing information and recommending courses of action
• Improve manager and employee performance and experience by identifying problems and evaluating potential solutions
• Oversee and complete special projects, including timelines, coordination, research, information organization, and transactions
• Prepare reports by collecting, analyzing, and summarizing data and trends
• Ensure compliance with local legal requirements and advise management on needed actions
• Ensure new hires are properly onboarded
• Review and file new-hire paperwork with payroll and legal vendors
• Administer employee satisfaction surveys and focus groups
• Address employee relations, concerns, disciplinary matters, and performance issues
• Update and revise employment policies and procedures
• Maintain a positive culture and manage day-to-day office tasks
• Assist with payroll, onboarding, and offboarding
• Issue administrative documents related to COVID-19, government certificates, and office or business matters in alignment with Colombian law
• Review and approve HR applications

HR Generalist

• Lead and conduct thorough, impartial investigations into employee relations issues, including allegations of harassment, discrimination, bullying, and policy violations
• Oversee all aspects of assigned cases from intake to resolution, including evidence gathering, interviews with involved parties and witnesses, and documenting findings
• Identify potential risks and escalate complex or high-risk cases to HR leadership
• Act as a resource for employees and managers regarding company policies and procedures, ensuring all investigative actions comply with federal, state, and local employment laws
• Maintain meticulous and confidential records of all investigations, including interview notes, collected evidence, and final reports
• Partner with managers and other HR team members to provide guidance on appropriate corrective actions and ensure a consistent approach to resolving employee issues

HR Generalist – Investigation and Case Management

Data Engineer

• Build and maintain high-throughput ETL/ELT pipelines
• Drive the adoption of dbt for transformation and PySpark
• Implement "Data SLAs" and build monitoring systems
• Work closely with the BI team and Data Scientists
• Deep-dive into SQL and Spark query plans for optimization
• Implement a local development workflow with DuckDB
• Build specialized pipelines for client reporting
• Explore use of DuckDB for internal tools or edge processing

Senior Data Engineer

Content Marketing Manager

• Ensure high quality and safe experiences for users across social media apps.
• Apply content policy to digital content and enforce client’s terms of use.
• Review and score content based on specified criteria.
• Participate in wellness activities and programs.

Content Moderator, Bilingual Bulgarian/English

• Ensure high quality and safe experiences for both people and businesses across the social media family of apps
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication
• Accurately enforce the client’s terms of use by monitoring reports of abuse
• Participate in employee assistance programs and training

Content Moderator – Bilingual Ukrainian/English

Analyst

• Conduct routine, objective quality reviews and audits of behavioral health coding, documentation, and billing submissions to ensure compliance with official coding guidelines.
• Identify trends, systemic issues, and individual coding errors.
• Deliver clear, actionable, and supportive feedback to Coding Teammates to improve accuracy and productivity.
• Partner with leadership to update auditing grids, identify training gaps, and streamline workflows.
• Safeguard patient data by ensuring all processed charts strictly adhere to HIPAA and internal security standards.

Quality Analyst – CPC

Customer Support

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
• Participate in all mandated internal and external training and/or seminars
• Get to know, understand, and comply with TaskUs’ policies and procedures

Swiss German Customer Care Specialist

Support Engineer

• Build and expand upon our professional excellence in support service to all customers
• Ensure customer delight by meeting or exceeding internal KPI targets and expectations
• Play a pivotal role in keeping businesses running smoothly & securely
• Maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets

Technical Support Engineer

• Provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios
• Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation
• Collaborate with AVs to optimize driving paths, considering factors like lane closures and traffic conditions
• Monitor AV behavior and intervene when necessary to prioritize safety and avoid potential hazards
• Maintain effective communication with AVs to ensure seamless cooperation and timely responses
• Adapt to dynamic road conditions and rapidly address unexpected challenges
• Contribute to the improvement of AV technology by analyzing past performance and identifying opportunities for optimization
• Ensure adherence to all relevant safety regulations and certifications

Autonomous Vehicle Support Specialist

Business Intelligence Analyst

• Think of yourself as a storyteller who can leverage data and use it to create solutions that will help the business grow!
• Imagine yourself going to work with one thing on your mind: to explain and expose tasks based on actual data.
• Your task center is to support stakeholders with key insights to make data driven decisions.
• Analyze complex data sets to develop actionable insights that can drive impactful business decisions.
• Leverage story-telling skills to deliver insights that are clear, concise and actionable.
• Work with business partners to interpret analysis results with a focus on actionable next steps.
• Develop ad hoc reports that will lead to insights and analysis needed for the business.
• Work with the data visualization team in developing informative repeatable reporting, data monitoring, hygiene (e.g. validation) and other strategies that help uncover gaps, highlight relevant business trends and opportunities for improvement.
• Translate requirements into technical specifications for data and reporting teams and, conversely, technical approaches into easily digestible insights.
• Summarize data from multiple sources, developing assumptions where needed, to communicate insights and opportunities.

Business Insights Analyst

• create exceptional member service experiences by maintaining a professional demeanor and troubleshooting
• decision-making support
• ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being

Financial Customer Service Representative

• Complete audits or evaluations including quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures
• Ensure defined monthly or weekly evaluation targets are met
• Audit calls/interactions/transactions for aligned Teammates
• Coach Teammates for performance improvement (campaign specific)
• Report performance for aligned span on daily/weekly/monthly basis
• Provide inputs and basis audits for briefings and training needing identification
• Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
• Participate in strategic projects for the campaign/LOB
• Identify and escalate potential quality issues per defined process
• Isolate and report defects; verify defect fixes
• Suggest process/system improvements based on common customer concerns
• Accomplish other responsibilities assigned by management
• Drive quality initiatives, contests and campaigns for the assigned span
• Be updated on knowledge and serve as SME for the campaign/LOB

Team Leader

Commercial Bid Manager

Team Leader

HR Generalist

HR Generalist – Investigation and Case Management

Senior Data Engineer

Content Moderator, Bilingual Bulgarian/English

Content Moderator – Bilingual Ukrainian/English

Quality Analyst – CPC

Swiss German Customer Care Specialist

Technical Support Engineer

Autonomous Vehicle Support Specialist

Business Insights Analyst

Financial Customer Service Representative

Quality Analyst – ERT