TaskUs

Analyst

• provide world-class service to clients in an accurate, efficient and respectful manner
• ensure all calls are handled professionally based on Quality Guidelines
• meet and exceed client mandated KPI's
• ensure consistent performance based on a continuous improvement model
• ensure confidentiality of all login and passwords
• participate in all mandated trainings and/or seminars
• maintain knowledge of the functional area and company policies and procedures
• provide feedback to management concerning possible problems or areas of improvement
• perform other duties as assigned by management

Quality Analyst

Operations

• provide outsourced digital services
• deliver next-generation customer experience
• represent, protect and grow client brands
• leverage cloud-based infrastructure

Senior Operations Manager

Recruitment

• Collaborate with business leaders and hiring managers to understand talent needs and translate them into effective, fast-moving sourcing strategies
• Lead talent attraction efforts through creative sourcing, employer branding, and marketing initiatives
• Drive candidate engagement through compelling outreach and a smooth, high-touch candidate experience
• Manage and maintain accurate candidate data in real time within internal staffing systems
• Own and drive our Employee Referral Program and vendor management, ensuring optimal performance and ROI
• Partner on external branding, events, and marketing campaigns to strengthen our talent pipeline
• Respond quickly to shifting hiring needs and volume spikes—urgency is key
• Align closely with leadership and departmental goals, taking direction constructively and adjusting priorities to meet evolving business needs
• Be a collaborative force within the TA team—sharing knowledge, supporting peers, and celebrating wins together

Talent Acquisition Specialist

Social Media Manager

• Spend day on the client's platform using social listening tools
• Identify emerging trends, technical friction, and brand sentiment
• De-escalate high-stakes threads and translate user input into actionable insights
• Ensure every user feels heard, valued, and supported

Social Media Community Manager – Part Time

Client Services Representative

• Develop and implement compliance policies and procedures in alignment with TaskUs policies, industry regulations, and client requirements.
• Ensure adherence to global regulatory frameworks such as GDPR, HIPAA, PCI-DSS, ISO 27001, SOC 2, and data privacy laws.
• To lead and coordinate internal and external audits, compliance assessments, and risk mitigation efforts.
• Oversee third-party vendor compliance, ensuring all contractual obligations are met.
• Identify operational risks and implement corrective actions to enhance compliance measures.
• Prepare and present regular reports on compliance status, risks, and mitigation plans to senior leadership.
• Collaborate with cross-functional teams to establish, implement, and monitor compliance programs tailored to client requirements and applicable laws.
• Provide training and resources to team members to enhance their understanding of compliance, including certifications where applicable.
• Lead the audit & compliance team to ensure effective remediation of audit findings.
• Maintain strong working relationships with clients, auditors, department stakeholders, and internal teams.
• Assess the potential contractual, financial, or legal implications of policy or practice changes that could lead to non-compliance.
• Work closely with various departments to address and resolve non-compliance issues effectively.
• Develop and oversee control systems to prevent or address legal guidelines and internal policy violations.
• Continuously evaluate the efficiency and effectiveness of compliance controls and implement improvements.
• Advise senior leadership on business operations related to investment, risks, and policy development as needed.
• Act as the primary liaison for regulatory authorities, clients, and auditors on compliance matters.
• Partner with HR, Legal, IT Security, and Operations to ensure end-to-end compliance in all TaskUs processes.
• Support client due diligence processes and respond to compliance queries during RFPs, client visits, and audits.

Senior Manager, Client Services

• Manage day-to-day business operations including performance, billing, and PNL
• Weekly syncs with Operations Managers and Team Leads
• One on one coaching and development with team members as needed
• Meet with Senior Management and clients to continue business growth
• Responsible for interviewing Operations Managers, Team Leads, and Quality Analysts
• Promote department culture
• Ensure that KPIs are being met and solve business problems through innovation

Customer Support

• Provide comprehensive customer service, order management, and warranty support to clients' customers
• Communicate through phone and email channels to address inquiries and resolve customer concerns
• Deliver exceptional customer service via phone and email
• Manage customer orders, including processing and tracking
• Provide warranty support and process warranty claims
• Handle inquiries related to orders, products, and services
• Assist customers with navigating the global marketplace
• Support customer groups and address their specific needs
• Resolve production and shipping issues
• Provide website support and troubleshooting
• Handle other customer inquiries, including spam and marketing-related issues

Retail Sales Representative

• Manage day-to-day business operations, including performance, billing, and PNL
• Manage a high-performing team of Operations Managers and Team Leads
• Design and scale response frameworks for unique AV challenges
• Drive KPI excellence across specialized AV metrics
• Meet with Senior Management and clients as needed to continue business growth
• Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation
• Own the hiring and talent development pipeline

Senior Operations Manager – ERT

• Manage and optimize the operational aspects of talent acquisition function supporting candidate onboarding
• Lead and mentor a team of TA Operations professionals
• Ensure successful delivery of onboarding activities
• Continuously review and refine TA processes and workflows
• Develop recruitment metrics and analytics reports
• Oversee configuration and optimization of the applicant tracking system
• Ensure compliance with labor laws and company policies
• Manage a portfolio of talent acquisition vendors and evaluate performance
• Enhance the candidate experience through feedback and insights

Talent Acquisition Operations Manager

• Provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios.
• Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Collaborate with AVs to optimize driving paths, considering factors like lane closures and traffic conditions.
• Monitor AV behavior and intervene when necessary to prioritize safety and avoid potential hazards.
• Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Contribute to the improvement of AV technology by analyzing past performance and identifying opportunities for optimization.
• Ensure adherence to all relevant safety regulations and certifications.

Autonomous Vehicle Support Specialist, Bilingual

Learning and Development

• Create and maintain a positive and professional learning environment in the organization
• Design and expand training and development programs
• Set the standards and expectations through your conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities across the organization
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment
• Act as the content expert, and maintain relevant training documents and training materials for training conducted
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires and discuss with their managers
• Audit trainees in field to ensure strict adherence to company policies
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure that all trainees adhere to the company’s Code of Conduct.
• Support learning and development of our Roadside Assistance Specialist

Learning Experience Leader – Roadside Assistance Specialist

• Create exceptional member service experiences in an Inbound Call Center setting
• Maintain a professional demeanor while troubleshooting and providing decision-making support
• Ensure quick and accurate resolutions for members and prospective members regarding their financial well-being

Financial Customer Service Representative

• Navigate and manage social media channels to protect the brand
• Analyze social media trends and sentiments
• Collaborate with teams to handle sensitive communications
• Create structured reports and insights for leadership

Social Media Analyst

• Serve as the Primary Administrator for our LMS, managing user groups, course versioning, and curriculum assignments
• Generate and analyze compliance reports to ensure 100% training completion for safety-critical roles
• Coordinate the digital logistics for new hire classes
• Act as the 'right hand' to the training team

Learning Experience Coordinator – RAD

• Serve as the Primary Administrator for our LMS, managing user groups, course versioning, and curriculum assignments.
• Troubleshoot technical hurdles for learners and ensure the digital learning environment is frictionless.
• Audit the system regularly to ensure all training content is up-to-date and correctly mapped to specific roles.
• Generate and analyze compliance reports to ensure 100% training completion for safety-critical roles.
• Build automated dashboards and recurring reports for Training Managers and stakeholders to provide real-time visibility into the team’s readiness.
• Coordinate the digital logistics for new hire classes, ensuring every teammate has the right access and learning paths assigned on Day 1.
• Act as the "right hand" to the training team, offloading administrative burdens so they can focus on high-level facilitation.
• Identify bottlenecks in current workflows and propose "smarter, not harder" digital solutions to keep the team agile.