Quality Analyst – ERT

TaskUs

Quality Analyst at TaskUs performing audits and evaluations. Completing quality checks and coaching teammates for performance improvement while managing various metrics.

Posted 7/13/2026full-timeRemote • Missouri • 🇺🇸 United StatesJunior💰 $34,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality audits, performance evaluation, and coaching for improvement within a team environment. Proficient in utilizing quality tools and metrics to drive process enhancements and ensure adherence to standards.

Highest-signal resume keywords

Quality AuditsPerformance Improvement CoachingExcel or Google SheetsProblem-Solving SkillsQuality Tools Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AuditsRCA ScrubbingPolicy AdherenceTicket ClosuresCycle Time AnalysisAHT MeasurementDefect ReportingMetrics ImprovementProcess ImprovementCustomer Satisfaction Analysis

Soft Skills

CoachingCollaborationCommunicationProblem-SolvingTeam Leadership

Industry Keywords

CSATNPSCampaign ManagementLOBStrategic Projects

About the role

Key responsibilities & impact

Complete audits or evaluations including quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures
Ensure defined monthly or weekly evaluation targets are met
Audit calls/interactions/transactions for aligned Teammates
Coach Teammates for performance improvement (campaign specific)
Report performance for aligned span on daily/weekly/monthly basis
Provide inputs and basis audits for briefings and training needing identification
Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
Participate in strategic projects for the campaign/LOB
Identify and escalate potential quality issues per defined process
Isolate and report defects; verify defect fixes
Suggest process/system improvements based on common customer concerns
Accomplish other responsibilities assigned by management
Drive quality initiatives, contests and campaigns for the assigned span
Be updated on knowledge and serve as SME for the campaign/LOB

Requirements

What you’ll need

Graduate of any course (preferred)
At least one-year of work experience as a Quality Analyst (preferred)
Basic skills in Excel or Google Sheets
Problem-solving skills
Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)

Benefits

Comp & perks

medical, dental, and vision insurance
401(k) with company match
paid time off including vacation, sick leave, and holidays