Technical Support Engineer

TaskUs

Technical Support Engineer delivering IT solutions and enhancing customer experience at TaskUs. Ensuring smooth operations through effective problem-solving and strong service excellence.

Posted 7/16/2026full-timeLas Pinas • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support services, ensuring customer satisfaction through effective troubleshooting and technical support across various operating systems and virtualization technologies. Proficient in system diagnostics, log analysis, and maintaining secure and efficient IT environments.

Highest-signal resume keywords

Linux/UNIX SystemsWindows OS & macOSVMware & Hyper-VActive Directory PermissionsNetwork Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux CommandsSystem Boot DiagnosticsWindows Server TroubleshootingBasic System Log AnalysisBackup & Recovery ConceptsMS Exchange ServerMS SQL QueriesFile Systems UnderstandingVirtual Storage ConceptsNetwork Stack Troubleshooting

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationCustomer-First Attitude

Tools & Technologies

PuTTYSSHNASSANTapeUSBRAID Configurations

Industry Keywords

KPI TargetsCustomer DelightProfessional ExcellenceSystem Security

Tech Stack

Tools & technologies

LinuxMacOSSQLUnixVMware

About the role

Key responsibilities & impact

Build and expand upon our professional excellence in support service to all customers
Ensure customer delight by meeting or exceeding internal KPI targets and expectations
Play a pivotal role in keeping businesses running smoothly & securely
Maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets

Requirements

What you’ll need

2+ years of experience in the related field
Working knowledge of major OS - Linux/UNIX systems and Windows OS & macOS
Virtualization technologies - VMware and Hyper-V.
Familiarity/exposure with BIOS/UEFI and system boot diagnostics
Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH
Basic system log analysis beyond Event Viewer
Windows server and workstation hardware troubleshooting
Active Directory permissions (ACLs) & Group Policy
Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts
Understanding of file systems, permissions
Familiar with Backup & recovery concepts
Basic knowledge of MS Exchange Server, MS SQL queries
Familiar with the OSI model & experience with troubleshooting Network stack
Excellent written and verbal communication skills

Benefits

Comp & perks

Competitive industry salaries
Comprehensive benefits packages
Commitment to a People First culture
Professional growth opportunities