Team Leader

TaskUs

Team Leader managing customer support operations for TaskUs, an outsourced digital services and customer experience provider. Coaching teammates, tracking KPIs and SLAs, and improving service delivery.

Posted 8/17/2026full-timeGurugram • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in driving teammate performance and achieving goals while ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Proficient in coaching, managing, and fostering collaboration between teammates and other departments to deliver exceptional customer experiences.

Highest-signal resume keywords

Teammate Performance ManagementCoaching and MentoringService Level Agreements (SLAs)Key Performance Indicators (KPIs)E-Commerce Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsResponsibility HandlingProblem-Solving

Tools & Technologies

ZenDeskCRM Tools

Industry Keywords

Customer SupportE-Commerce

About the role

Key responsibilities & impact

Drive the performance of teammates so they continuously hit their goals
Coach and manage teammates under supervision
Act as a bridge between teammates and other departments
Manage the day-to-day planning and operations of the team
Ensure teammates deliver on Service Level Agreements (SLAs) and achieve Key Performance Indicators (KPIs)
Manage the team and ensure adherence to schedules
Conduct team huddles and coaching sessions
Recognize weaknesses and offer solutions to help teammates improve and grow
Deliver a superior customer experience

Requirements

What you’ll need

Ability to drive teammate performance and help teammates hit goals
Ability to coach and manage teammates
Ability to act as a bridge between teammates and other departments
Organized and able to handle responsibility
Previous phone, email, and live chat customer support experience is a plus
Familiarity with E-Commerce, ZenDesk, or other CRM tools is a plus
Flexible and willing to work different shifts

Benefits

Comp & perks

Competitive industry salaries
Comprehensive benefits packages
Wellness programs
Inclusive environment
Professional growth opportunities
Internal mobility
State-of-the-art workspaces
Equal access to opportunities
Reasonable accommodations in the hiring process