Implementation Specialist

• Lead a portfolio of client-facing implementation projects, defining business requirements (new products, new regulations etc) and supporting clients with data mapping to the FIRE data schema
• Be the subject matter expert in one family of regulatory reports and stay updated on regulatory changes liaising with clients and other experts in the industry.
• Provide subject matter expertise in the construction and update of a family of regulatory returns in partnership with our Lead Engineers.
• Supporting the Customer Success team by providing specialist input to client queries under BAU conditions
• Develop and enhance documentation and training materials for clients and internal stakeholders.
• Mentor and educate junior Implementation Specialists and Engineers with your regulatory knowledge.
• Elevate Suade’s presence in the regulatory space and work with our Sales and Marketing teams in presentations and events where regulatory knowledge is required.

Regulatory Reporting Implementation Specialist

• The Implementation Manager is responsible for managing nett new business implementations
• Support the implementation of online booking tools where needed
• Serve as the business owner and leader of these implementations
• Provide technical oversight of the products’ installation environment
• Maintain communication throughout the project to meet customer expectations
• Plan, lead, organize, and control multiple project initiatives
• Engage Sales, Solutions, and Operations for validation
• Build the designed engineering structure to scale
• Ensure a smooth transition to operations post-go-live and ramp-up
• Collaborate with customer and operations leadership to ensure compliance

Global Business Implementation Manager

• Lead the end-to-end execution of high-impact transformation initiatives across Product, Technology, Services and Change.
• Define delivery scope, objectives, milestones and timelines aligned to agreed transformation priorities.
• Develop and maintain integrated delivery plans, schedules and roadmaps to guide sequencing and execution.
• Monitor progress closely, proactively identifying risks, issues and dependencies and implementing mitigation strategies.
• Manage interdependencies across workstreams and initiatives, understanding and mitigating programme-level impacts.
• Own change control for scope, timelines and dependencies, ensuring impacts are assessed, documented and communicated.
• Ensure delivery aligns with agreed governance, assurance and escalation frameworks.
• Provide clear, concise progress reporting and maintain delivery documentation throughout the lifecycle.
• Use delivery insights and performance metrics to drive continuous improvement in transformation delivery.
• Ensure initiatives are delivery-ready for go-live and support a controlled transition into BAU with clear ownership and handover.

Transformation Implementation Manager

• Meet or exceed an average annual chargeable utilization of 70%.
• Act as a liaison between Cority and clients in all assigned projects and initiatives. Lead and support project implementations following pre-defined implementation methodology, which includes configuring the application, training clients, testing, and note taking.
• Work closely with the Project Management, Implementation Consultants, and Technical Consultants to form a cohesive project team.
• Interact with and support other departments (including, but not limited to, Sales, Customer Success, Customer Support, Engineering, Product).
• Establish, with the client team and Cority Project Manager, a plan for management of the project implementation including intervention where timeline milestones are being delayed or missed.
• Work predominantly remotely with some travel expected.
• Update timesheets and project bookings daily and submit timesheets for approval at the end of each week.
• Actively participates in the Cority PS Peer Training program.

Implementation Consultant, Level I

• Be the Samsara advisor, managing the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment
• Lead solution workshops to develop L1 processes for business process
• Guide customers through change management processes including policy, comms and training
• Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

Implementation Consultant

• What you'll be doing As an Implementation Manager at Spotted Zebra, you'll be many of our customers' first real experience of what we can do - responsible for turning a signed contract into a live, embedded solution that delivers value from day one. This isn't a traditional implementation role. You'll be working with some of the world's leading organisations to implement a fast-evolving product, which means you'll need to confidently navigate ambiguity just as well as you build trust with senior stakeholders. If you thrive in a startup environment, love variety, and know how to bring calm to complexity - this one's for you.
• **Key responsibilities:**
• - Own end-to-end implementation for enterprise clients, managing stakeholder relationships across both customer and internal teams
• - Build and manage implementation plans, mapping out dependencies and keeping all parties accountable to timelines
• - Act as the primary point of contact for clients during onboarding, confidently navigating challenges when product timelines and customer expectations don't align
• - Lead commercial conversations with confidence, negotiating effectively and managing difficult situations with professionalism
• - Provide valuable input to information security, AI governance, and supplier onboarding processes as needed
• - Contribute beyond pure implementation - jumping into pitches, RFPs, audits, and other cross-functional priorities as the business demands
• - Work closely with CSMs and Product Managers to ensure a seamless handover and a positive customer experience
• - Continuously feed insights back to the product and leadership teams to help shape and improve the platform

Implementation Manager

• Deliver Certinia solutions aligned to agreed requirements and acceptance criteria
• Provide functional consultancy on product capability and best practice business processes
• Configure, implement and support Certinia and associated solutions
• Produce key deliverables including functional documentation, test scripts and training materials
• Deliver client training sessions and post-implementation support
• Troubleshoot and resolve solution and environment issues
• Manage risks and issues within assigned workstreams
• Communicate progress, impacts and resolutions to stakeholders
• Contribute to project planning and estimation activities
• Align delivery to Agilyx implementation methodology and project standards
• Maintain awareness of commercial impact in all decisions and activities
• Mentor and support junior consultants
• Share knowledge and contribute to continuous improvement of delivery practices
• Maintain up-to-date product and industry knowledge

Certinia Implementation Consultant

• Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed.
• Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation.
• Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs.
• Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes.
• Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation.
• Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
• Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate.
• Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
• Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon.
• Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.

• Support configuration, upgrade and integration development across SAP Ariba, Azure environments and associated platforms.
• Validate technical components and configuration including APIs, interfaces, data flows and middleware integrations.
• Provide technical input into test planning and environment readiness.
• Identify, manage, and resolve technical risks, dependencies, defects, and issues.
• Work with suppliers and internal technical experts to confirm technical feasibility and solution integrity.
• Support the Programme Manager with technical planning, estimation, and continuous improvement initiatives.
• Produce and maintain high-quality technical specifications, integration documentation, and build guides.
• Assess technical impacts of change and ensure safe, controlled implementation across environments.
• Build strong relationships with programme stakeholders to support successful outcomes.

IT Implementation Specialist

• Own adoption as the primary success metric for every Trust implementation - tracking it, reporting on it and doing whatever it takes to drive it
• Lead the end-to-end implementation of Lantum across new and expanding Trust relationships, from initial mobilisation through to full go-live and beyond
• Ensure every stakeholder - clinical and operational - understands what to expect, what is required of them and what success looks like at every stage of the journey
• Deliver system training for all user groups, including new trainees joining mid-rotation, and develop onboarding materials and playbooks that scale
• Map key stakeholders across each Trust, establish and chair steering committees, and identify and develop internal Trust champions who sustain adoption beyond go-live
• Act as the primary face of Lantum within the Trust throughout the implementation lifecycle, leading meetings, webinars and presentations with clinical and operational audiences
• Work in close partnership with a dedicated clinicians to ensure the implementation is clinically credible and resonates with medical staff
• Identify and proactively remove barriers to adoption, escalating where needed and feeding insights back to product and delivery teams
• Produce clear, timely communications to keep all stakeholders informed and engaged throughout

Project Implementation Manager

• Focus on configuring and implementing the Objectway software
• Meeting with the customer and gathering and understanding requirements
• Involved in migrating data from legacy systems into the Objectway solution.

Junior Technical Implementation Consultant

• Focus on configuring and implementing the Objectway software
• Meeting with the customer and gathering and understanding their requirements
• Involved in migrating data from legacy systems into the Objectway solution

Senior Technical Implementation Consultant

• Delivering consultancy, training, and support to implement cloud-based accounting software solutions successfully.
• Working directly with CFOs, CIOs, finance leaders, and end users to design solutions that improve access to business information and support organisational performance.
• Conducting business analysis, systems documentation, financial reporting configuration, and solution deployment activities.
• Guiding customers throughout their journey — from system selection and implementation through to go-live and ongoing support.
• Supporting internal and external sales initiatives where required.

Implementation Consultant, Sage Intacct

• Manage the end-to-end implementation of Workplace Pension Schemes
• Create and manage a detailed implementation plan
• Co-ordinate work streams across the business
• Ensure all deliverables are achieved on time
• Manage and track risks and issues

Senior Implementation Manager

• Manage the end-to-end implementation of Workplace Pension Schemes for new clients
• Create and manage a detailed implementation plan designed to meet specific requirements of client’s pension scheme
• Ensure clear ownership and accountability of tasks
• Co-ordinate work streams across the business to ensure all deliverables are achieved on time
• Client communications, scheme design and training
• Manage and track risks and issues to prevent any negative impact on delivery timescales
• Key participant at client site visits and ‘beauty parades’.

• Own end-to-end EAM implementations, from initial analysis through successful go-live
• Lead workshops and guide customers toward best-practice asset and maintenance processes
• Translate business needs into a scalable, high-performing Ultimo configuration
• Configure workflows, structures, integrations, and reporting in the platform
• Run multiple projects in parallel while keeping scope, quality, and timelines tight
• Enable users through training and hands-on support during adoption
• Collaborate closely with consulting peers, product teams, and support
• Help evolve Ultimo’s implementation approach by sharing insights and lessons learned

• Own technical delivery from design alignment through production rollout and stabilization
• Configure, extend, and integrate Ema's agentic AI platform to meet customer requirements
• Ensure solutions align with Ema's agentic architecture and platform capabilities
• Write clean, efficient, maintainable code to build customer integrations, custom agents, and workflow extensions
• Build and maintain APIs (REST, gRPC) and integrations across enterprise SaaS systems
• Work with back-end languages such as Python and Go, and contribute to front-end interfaces (React/Angular, HTML, CSS, JavaScript) where customer-facing tooling is needed
• Work with data stores such as PostgreSQL, Clickhouse, Elastic, and Redis to shape scalable, extensible schemas for customer deployments
• Develop deep understanding of each customer's business processes, systems, and constraints
• Translate business workflows into feasible agentic AI workflows — and push back when something shouldn't be built
• Anticipate where AI implementations break: integrations, data quality, scale, edge cases
• Be the primary technical point of contact for customer business and IT stakeholders during implementation
• Coach customer teams and internal partners during high-stress phases — go-lives, incidents, scope changes
• Communicate progress, risks, and decisions clearly across technical and executive audiences
• Stand systems up in multi-tenant SaaS environments and harden them for production
• Apply security best practices and enterprise integration patterns (auth, RBAC, audit, compliance)
• Track success through adoption signals and outcome metrics — not just feature shipment
• Stabilize systems post-go-live under real pressure
• Coordinate across Ema Engineering, Product, Data, Infrastructure, and Value Engineering
• Feed customer learnings back into product and platform improvements
• Contribute to shared standards, delivery discipline, and reusable patterns across the implementation team

AI Implementation Engineer

• Work in a leadership role on client facing Alpha implementation programmes
• Take responsibility for overseeing and managing significant elements or phases of a client implementation programme
• Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams
• Support the Client Implementation Executive in ensuring on timely delivery of the program
• Communicate guidance and decisions from Oversight and Leadership groups such as Deal Team, Executive Committee to the Program and Product owners
• Support the design of the program Milestone planning and sequencing of the phases for the program
• Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure the successful delivery of the program plan
• Monitor expenditure costs against delivered and realised benefits on behalf of the program
• Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose
• Support capturing of business requirements, reaching agreement on Target Operating Models
• Supporting the Client Implementation Executive in managing risk to the program's successful outcome and change control process
• Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements
• Supporting the Client Implementation Executive and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan
• Reporting the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees

Client Implementation Manager, Vice President

• Providing first-class customer service tailored to each customer’s needs.
• Planning, managing, and educating customers as they adopt and implement ExpenseIn as their new expense and invoice management system.
• Guiding customers on best practices of expense management and HMRC regulations.
• Transferring customer learning and development experience into practical and focused product help material.
• Ensuring the Head of Service Delivery is kept aware of the implementation milestones, the project atmosphere, and challenges.
• Consulting with customers and design technical bespoke report specifications for the Development team.
• Being a mentor for the Implementation Specialists.
• Maintaining full product knowledge of services and features available to customers by independent testing or organising collaborative team testing sessions.
• Performing user acceptance testing on new and enhanced features on both the ExpenseIn mobile app and web portal products.
• Working as part of a busy operational team to deliver world-class customer service to all company stakeholders.
• Maintaining and producing operational documentation to a high standard.
• Be responsible for identifying, generating, and communicating product enhancement ideas to Product.
• Forming part of the Service Delivery Senior team.

Senior Implementation Specialist

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Identify and work with sales on opportunities for account expansion post go-live.

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