Implementation Specialist

• Lead and mentor a global team of managers and individual contributors in Customer Success and Implementation Management
• Act as senior escalation contact for complex operational queries
• Unify operations across multiple time zones with standardized playbooks and performance metrics
• Identify and implement operational process improvements and technical automations
• Establish clear operational handoff frameworks for clients
• Govern implementation management framework to ensure timely project delivery and technical execution
• Monitor and optimize time-to-activation metrics for merchant processing volumes
• Manage partner risks and ongoing client friction to protect recurring gross profit base
• Champion cross-functional alignment with various departments and serve as internal voice of the customer

Customer Success & Implementation Director

• Design, build, and evolve backend services that support the complete customer order lifecycle, from order creation through to fulfilment and completion.
• Develop scalable microservices and APIs using Java/Kotlin, enabling reliable and efficient order processing across multiple channels.
• Contribute to event-driven architectures using Kafka to support high-volume transactional workflows across Payments, Pricing, and Fulfilment domains.
• Design and evolve GraphQL and REST APIs, ensuring consistency, performance, scalability, and an excellent developer experience.
• Build resilient, low-latency solutions using distributed databases, caching technologies, and modern architectural patterns.
• Collaborate closely with Product Managers, Engineers, Architects, and business stakeholders to solve complex commerce challenges.

Senior Software Engineer – Customer Order

• Be the Samsara advisor, managing the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
• Own the project management including project plans, RAID logs and governance meetings
• Lead solution workshops to develop L1 processes for each business process
• Guide customers through change management processes including policy, comms and training
• Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

Strategic Enterprise Implementation Consultant

• Leading customer implementation projects from initiation through to successful adoption and completion.
• Building strong working relationships with customers and serving as a key point of contact throughout implementation projects.
• Facilitating discovery sessions and workshops to understand customer processes, requirements and objectives.
• Delivering engaging product demonstrations, training sessions and implementation workshops.
• Creating and managing implementation plans, milestones and project activities.
• Configuring the SFG20 platform to align with agreed customer requirements.
• Analysing, preparing and importing customer data using Microsoft Excel.
• Providing practical guidance and support to help customers overcome implementation challenges.
• Collaborating with colleagues across Professional Services, Customer Success, Sales, Product and Support to ensure a seamless customer experience.
• Capturing requirements, documenting project activities and sharing implementation outcomes.
• Identifying opportunities to improve implementation processes, customer journeys and ways of working.
• Exploring and using new technologies, automation and AI-powered tools where they can support productivity, quality or customer outcomes.

Implementation Consultant

• Deliver end user training on the correct use of device for implementations and contract training
• Work with both internal and customer teams to plan and project manage implementations
• Create and deliver training programs for customers in the use of Radiometer products
• Provide onsite face to face training to healthcare professionals on the use of Radiometer products

Application & Implementation Specialist

• End-to-End Implementation: Run customer onboarding from kick-off to a live, working deployment as a core part of our team.
• Close the Loop: Work with customers to understand their needs, configure the product, identify patterns across different users, and translate those patterns into production-ready code.
• Technical Service Delivery: Build integrations, execute data migrations, and develop custom configurations to make the software work seamlessly for landlords.
• Relationship Management: Check in regularly with customers, resolve technical issues before they fester, and build genuine confidence and trust in our platform.

Senior Customer Engineer

• Guide teams and leaders on Agile principles, practices, tools, and methodologies
• Coach and Develop colleagues to embed Agile ways of working
• Help teams identify and address impediments to Agile execution
• Use data and metrics to identify opportunities for improvement and growth
• Collaborate with other Agile Coaches and contribute to a network of Agile champions

Agile Implementation Manager

• Provide technical assistance and troubleshooting support to customers and field teams across the EMEA region
• Build trusted relationships with customers and internal stakeholders
• Support product installations, upgrades, and technical investigations
• Collaborate with cross-functional teams, including Service, Sales, Quality, and R&D
• Continuously develop your technical expertise and become a subject matter expert within your area
• Contribute to improving customer satisfaction and operational excellence

• Own end-to-end implementation delivery — driving execution from kickoff through go-live so timelines, scope, and quality standards are consistently met.
• Lead hands-on technical configuration — partnering on configuration of client websites and microsites, implementing client-specific features, and managing data migrations and system integrations.
• Train and support clients through launch and beyond — leading enablement so clients can confidently run PxT day to day, then staying engaged post-launch to troubleshoot and cover features outside client self-service.
• Scope complex projects and manage risk — breaking large initiatives into clear tasks and milestones while proactively surfacing and mitigating issues before they threaten timelines or trust.
• Identify patterns across implementations — turn them into better process, templates, and tooling — including experimenting with AI and automation — so this role leaves a real mark on how PxT scales delivery.
• Partner cross-functionally — with Product, Engineering, Sales, and Support to resolve blockers and ensure clean handoffs at every stage.
• Set support coverage schedules, and manage and mentor direct and indirect reports — help design shifted 7-day coverage for partners who need it and provide clear prioritisation and feedback to grow the team.

Senior Manager, Client Operations – Implementation

• Work as project consultant on simultaneous implementation projects as part of YOOBIC Customer Implementation team
• Understand clients’ needs and advise on Solutions in a consultative approach
• Deliver on time and within budget high-quality YOOBIC solutions and services
• Participate actively in solution-building and change management workshops with clients’ project team
• Lead parts or totality of client meetings (functional specifications, demonstrations, trainings on the solution)
• Take a proactive approach to client issue resolution
• Work closely with Product team to participate in the evolution of the app based on market requirements

Customer Implementation Analyst – Internship

• Lead full-cycle HRIS implementations from planning to go-live, ensuring seamless execution.
• Develop and manage project plans, timelines, budgets, and stakeholder communications.
• Collaborate with HR and IT to define system requirements and streamline workflows.
• Configure HRIS platforms to align with business needs, maintaining data integrity and compliance.
• Oversee data migration, system integration, and user acceptance testing.
• Drive a user-centric approach to enhance the employee experience through intuitive systems.
• Create and deliver impactful training and communication materials.
• Support organisational change by promoting system adoption and engagement.
• Monitor system performance post-implementation and address user feedback.
• Provide ongoing support and partner with People & Culture teams for continuous improvement.

HRIS & Payroll Implementation Specialist

• You are primarily responsible for the implementation and maintenance of pensions benefit calculations within our “IntelliPen” administration system to meet our clients’ requirements, including but not limited to, Defined Benefit and Defined Contribution scheme designs, pension increases, equalised GMPs and valuations.
• Additional duties include the configuration of workflows, data maintenance screens, interfaces with other systems, pensioner payroll, data migrations and reporting
• Meeting with clients to gather requirements
• Communicating with clients throughout the software customisation process to obtain feedback and approval.
• Customising software systems based on clients’ individual needs and specifications.
• Educating clients on how to use IntelliPen and customised system features.
• Engaging with our training team when required.

Implementation Consultant – Calculations

• lead the end-to-end delivery of the global Sage People implementation programme across the organisation
• responsible for planning, coordinating, and driving the successful design, deployment, and rollout of Sage People
• ensure the programme delivers against business, operational, data, and compliance objectives

Group HRMS Implementation Manager – Contract Role

• Facilitate the EDI pre-implementation process for TrueCommerce customers
• Serve as the primary point of contact for the customer during the pre-implementation process.
• Capable of working on multiple projects and with multiple clients and/or partners.
• Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members.
• Identify and communicate issues and escalate to Manager and/or appropriate parties.
• Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams.
• Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools.
• Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving.
• Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover.
• Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams.
• Work cross-functionally to ensure client satisfaction
• Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover.
• Prioritize tasks to meet customer expectations.
• Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over.
• Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover.
• Provide timely project status updates and reporting
• Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties.
• Keep pre-implementation tasks, data and other key information up-to-date in the TrueCommerce PSA tools to give follow-on teams full visibility at handover.

• Act as the key link between project and operational teams, ensuring new processes, systems and initiatives are effectively transitioned into business-as-usual operations
• Lead implementation and change management activities across the operation, ensuring colleagues are engaged, informed and supported throughout the delivery process
• Develop and execute communication and rollout plans, ensuring all stakeholders understand upcoming changes, business impacts and operational requirements
• Drive operational readiness by coordinating training activities, supporting knowledge transfer and ensuring teams are fully equipped to adopt new ways of working
• Monitor post-implementation performance, analysing operational outputs and identifying opportunities to optimise processes, improve service delivery and maximise project benefits

Operations Implementation Manager

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Conducts thorough assessments to identify specific requirements and challenges related
• Provides training and support to team members
• Collaborates with internal support teams to resolve technical challenges
• Provides support related to workflow optimization and system upgrades
• Provides service consistent with Welltower’s core values
• Weekly out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.

Yardi Implementation Specialist

• Guide teams and leaders on Agile principles, practices, tools, and methodologies.
• Coach and Develop colleagues to embed Agile ways of working.
• Help teams identify and address impediments to Agile execution.
• Use data and metrics to identify opportunities for improvement.
• Collaborate with other Agile Coaches, share best practices.
• Own the Agile coaching strategy to continually improve maturity levels across the organisation.

Implementation Manager – Agile WoW

• Lead end-to-end technical implementation of PebblePad products for new customers: tenant provisioning, feature provisioning, environment setup, integration configuration and go-live validation.
• Configure and deliver LMS integrations across Canvas, Moodle, Blackboard, Brightspace and other platforms.
• Implement identity and access integrations: SSO (SAML, OIDC), SSO-based account provisioning, Entra ID, ADFS, Shibboleth, LDAP and other authentication mechanisms.
• Manage API-based integrations including Microsoft Graph (M365), GraphQL, REST APIs and proprietary platform APIs for third-party systems.
• Plan and execute authentication migrations (e.g. ADFS to Entra ID, LDAP deprecation) with minimal disruption to customer operations.
• Troubleshoot integration and configuration issues across the stack using logs, API tooling and network diagnostics.
• Own technical delivery of customer discontinuations: environment disabling, sync server decommissioning, data deletion processes and offboarding in line with contractual timelines.

Implementation Engineer

• Lead end-to-end software implementation projects, creating and managing project plans, tracking risks and issues, and keeping customers informed and engaged throughout.
• Run customer workshops to capture requirements, map processes and confirm outcomes, setting and managing realistic expectations at every stage.
• Deliver confident presentations and training sessions — both remotely and on-site — tailored to different audiences and levels of system knowledge.
• Work closely with internal teams and third parties to coordinate dependencies, manage scope and change control, and ensure projects are delivered on time and within budget.

Implementation Manager

• Driving deep transformation by leading big-scale rollouts for complex products like Scribe
• Standing firm on implementation plans and managing commercial expectations
• Owning the AI journey, becoming the go-to expert on emerging AI features
• Closing the feedback loop by reviewing practice cohorts after go-live
• Using internal AI dashboards to handle data management and automate repetitive tasks
• Looking for ways to improve processes and having the autonomy to change them

Implementation Specialist jobs in United Kingdom

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Customer Success & Implementation Director

Senior Software Engineer – Customer Order

Strategic Enterprise Implementation Consultant

Implementation Consultant

Application & Implementation Specialist

Senior Customer Engineer

Agile Implementation Manager

Implementation Specialist

Senior Manager, Client Operations – Implementation

Customer Implementation Analyst – Internship

HRIS & Payroll Implementation Specialist

Implementation Consultant – Calculations

Group HRMS Implementation Manager – Contract Role

Implementation Consultant

Operations Implementation Manager

Yardi Implementation Specialist

Implementation Manager – Agile WoW

Implementation Engineer

Implementation Manager

Implementation Manager