Implementation Engineer

PebblePad - The ePortfolio for Higher Education

Technical Implementation Engineer at PebblePad leading product integrations and customer implementations for institutions in the higher education sector.

Posted 7/5/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

GraphQL

About the role

Key responsibilities & impact

Lead end-to-end technical implementation of PebblePad products for new customers: tenant provisioning, feature provisioning, environment setup, integration configuration and go-live validation.
Configure and deliver LMS integrations across Canvas, Moodle, Blackboard, Brightspace and other platforms.
Implement identity and access integrations: SSO (SAML, OIDC), SSO-based account provisioning, Entra ID, ADFS, Shibboleth, LDAP and other authentication mechanisms.
Manage API-based integrations including Microsoft Graph (M365), GraphQL, REST APIs and proprietary platform APIs for third-party systems.
Plan and execute authentication migrations (e.g. ADFS to Entra ID, LDAP deprecation) with minimal disruption to customer operations.
Troubleshoot integration and configuration issues across the stack using logs, API tooling and network diagnostics.
Own technical delivery of customer discontinuations: environment disabling, sync server decommissioning, data deletion processes and offboarding in line with contractual timelines.

Requirements

What you’ll need

3+ years in a technical implementation, integration engineering or solutions engineering role within a B2B SaaS environment.
Hands-on experience configuring LMS integrations (LTI 1.1/1.3) across one or more of Canvas, Moodle, Blackboard or Brightspace.
Strong working knowledge of SSO protocols and identity federation: SAML, OIDC, ADFS, Entra ID, Shibboleth, LDAP.
Experience working with RESTful APIs, Microsoft Graph (M365) and integration middleware.
Ability to troubleshoot across the stack: network, authentication, API and application layers.
Experience writing technical documentation, SOPs or runbooks.
Comfortable managing multiple concurrent projects across different time zones.
Self-directed and structured: able to prioritise, manage your own workload and work effectively in a remote-first team.

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical ImplementationLMS Integrations (LTI 1.1/1.3)SSO Protocols (SAML, OIDC)RESTful APIsMicrosoft Graph (M365)Integration MiddlewareAuthentication MigrationsAPI TroubleshootingTechnical DocumentationData Deletion Processes

Soft Skills

Self-DirectedStructuredProject ManagementEffective CommunicationRemote Team Collaboration