PebblePad - The ePortfolio for Higher Education

Implementation Specialist

• Lead end-to-end technical implementation of PebblePad products for new customers: tenant provisioning, feature provisioning, environment setup, integration configuration and go-live validation.
• Configure and deliver LMS integrations across Canvas, Moodle, Blackboard, Brightspace and other platforms.
• Implement identity and access integrations: SSO (SAML, OIDC), SSO-based account provisioning, Entra ID, ADFS, Shibboleth, LDAP and other authentication mechanisms.
• Manage API-based integrations including Microsoft Graph (M365), GraphQL, REST APIs and proprietary platform APIs for third-party systems.
• Plan and execute authentication migrations (e.g. ADFS to Entra ID, LDAP deprecation) with minimal disruption to customer operations.
• Troubleshoot integration and configuration issues across the stack using logs, API tooling and network diagnostics.
• Own technical delivery of customer discontinuations: environment disabling, sync server decommissioning, data deletion processes and offboarding in line with contractual timelines.

Implementation Engineer