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Senior Manager, Client Operations – Implementation
TodayTix Group (TTG)Senior Manager for PxT Partner Success at TodayTix Group overseeing client operations and leading implementation delivery. Focused on serving cultural organizations through enterprise-level ticketing solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end technical implementation and project management within a SaaS or B2B technology environment, with a focus on client training, support, and cross-functional collaboration. Proven ability to manage teams, identify risks, and enhance delivery processes through innovative solutions.
Highest-signal resume keywords
Technical Implementation ManagementProject Management ExpertiseClient Communication SkillsTeam Management and MentoringRisk Identification and Mitigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Technical ImplementationProject ManagementData MigrationSystem IntegrationTask DefinitionResource CoordinationTicketing SystemsCRM SystemsE-commerce SystemsAI and Automation Experimentation
Soft Skills
Client TrainingProactive Problem-SolvingAttention to DetailAdaptability in AmbiguityExpectation Management
Industry Keywords
SaaSB2B TechnologyProfessional ServicesSolutions ConsultingArts IndustryLive EventsAttractions Industry
About the role
Key responsibilities & impact- Own end-to-end implementation delivery — driving execution from kickoff through go-live so timelines, scope, and quality standards are consistently met.
- Lead hands-on technical configuration — partnering on configuration of client websites and microsites, implementing client-specific features, and managing data migrations and system integrations.
- Train and support clients through launch and beyond — leading enablement so clients can confidently run PxT day to day, then staying engaged post-launch to troubleshoot and cover features outside client self-service.
- Scope complex projects and manage risk — breaking large initiatives into clear tasks and milestones while proactively surfacing and mitigating issues before they threaten timelines or trust.
- Identify patterns across implementations — turn them into better process, templates, and tooling — including experimenting with AI and automation — so this role leaves a real mark on how PxT scales delivery.
- Partner cross-functionally — with Product, Engineering, Sales, and Support to resolve blockers and ensure clean handoffs at every stage.
- Set support coverage schedules, and manage and mentor direct and indirect reports — help design shifted 7-day coverage for partners who need it and provide clear prioritisation and feedback to grow the team.
Requirements
What you’ll need- 5+ years of experience in technical implementation, professional services, or solutions consulting within a SaaS or B2B technology environment.
- Demonstrated project management expertise — task definition, timeline ownership, and resource coordination across complex, concurrent projects.
- Proven experience managing the full lifecycle of software implementations, from contract signing through go-live.
- Experience directly managing people — setting priorities, giving regular feedback, and supporting professional growth.
- Experience with ticketing, CRM, or e-commerce systems
- Excellent client communication and training skills — able to manage expectations, translate complexity, and build trust.
- A proactive problem-solver with strong risk identification instincts and high attention to detail.
- Comfort operating in ambiguity — able to figure out what "good" looks like without a defined playbook and bring others along.
- Curiosity about how AI and new tools can improve delivery operations — not required to be an expert, but genuinely interested.
- Experience in the arts, live events, or attractions industries is a bonus.
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- 90-day onboarding journey with clear goals and milestones
- Performance reviews focused on impact and development