TodayTix Group (TTG)

Manager

• Managing a project from briefing to completion – consolidating clients needs, assigning designers to a project (internal/external), creating timelines and ensuring deadlines are met. (And building contingency plans when needed!)
• Creating and implementing workflow and project management processes to make for a smooth, efficient project lifecycle
• Look ahead at media/marketing calendars to proactively anticipate workload and deliver projects on deadline, or in advance whenever possible
• Collect and organize information in order to efficiently communicate and manage project schedules/budgets with clients, internal teams and external contractors.
• Meticulously track freelancer/internal time spent on projects in real time to communicate budget status and ensure we are maximizing our billing, providing solutions for more efficient work flows and budgeting
• Manage full QA testing of all digital properties
• Collaborate with outside agencies on any larger projects that require integrated team cooperation
• Attend client meetings as needed, capturing key action items, and relaying them to internal teams

Studio Manager

Operations

• Support the setup and maintenance of UK events across internal systems and sales channels.
• Load and manage ticket inventory with a strong focus on accuracy and completeness.
• Process event amendments, cancellations, and postponements in coordination with senior team members.
• Assist with UK access programmes, including rush, lottery, and other initiatives.
• Respond to day-to-day operational enquiries from UK venue and supply partners, primarily via email and internal tools.
• Communicate clearly and professionally regarding inventory status, updates, and operational changes.
• Work closely with senior associates and managers to resolve issues and escalate risks when needed.
• Support the preparation of operational reports and routine checks.
• Assist with post-event reconciliation tasks and investigations into discrepancies.
• Follow audit and quality-control processes, flagging potential errors or inconsistencies.
• Coordinate with Merchandising, Partnerships, Venue Partners, and Customer Experience teams to support smooth event launches and sales.
• Support the rollout of new tools, integrations, and operational processes in the UK market.
• Follow documented SOPs and contribute feedback to improve workflows and documentation.

Supply Operations Associate

Implementation Specialist

• Own end-to-end implementation delivery – Drive the day-to-day execution of PxT client implementations from kickoff through go-live, ensuring timelines, scope, and quality standards are met.
• Lead hands-on technical configuration – Build and configure client websites and microsites using proprietary tools, implement client-specific features, manage data migrations, and support system integrations.
• Deliver client training and enablement – Develop and lead training sessions for operators and end-users, ensuring clients are confident using PxT’s ticketing and reporting tools.
• Manage testing and quality assurance – Oversee QA and UAT processes to ensure all solutions meet PxT and client standards prior to launch.
• Scope and control complex projects – Partner with the Director of Operations to break down large initiatives into clear tasks, milestones, and resourcing plans.
• Identify and mitigate risk – Proactively surface technical and operational risks, track issues, and implement mitigation strategies to keep projects on track.
• Act as a client-facing leader – Serve as a primary point of contact during implementation, translating client needs into clear technical requirements for internal teams.
• Collaborate cross-functionally – Work closely with Product, Engineering, Sales, and Support to resolve blockers, clarify requirements, and ensure smooth post-launch transitions.
• Support ongoing client success – Provide account support post-launch, monitoring performance, identifying optimization opportunities, and helping clients maximize platform value throughout their event cycles.
• Support team development – Manage and mentor direct report through clear prioritization, regular feedback, and support for professional growth.

Implementation Manager

Supply Chain

• Own end-to-end media campaign execution across on-platform, OOH, digital, and print channels, ensuring smooth scheduling, trafficking, and creative approvals that drive strong results.
• Develop and maintain partner relationships with agencies, commercial partners, hotels, and restaurants to secure impactful digital and print placements.
• Promote and sell TTG media inventory, including ownership of London Theatre Magazine and Guides, supporting broader media sales and partnership initiatives.
• Produce clear post-campaign reporting and media decks, translating performance data into actionable insights and optimisation recommendations.
• Manage financial operations, including billing, invoicing, insertion orders, and maintaining accurate UK media trackers to support budget control and reporting.
• Oversee publications and distribution, managing ad trafficking, asset delivery, vendor relationships (printers, mailing houses, designers), LT subscription service and overall budget oversight.
• Support Travel Network initiatives, including coordinating TTG’s presence at trade events and providing marketing assets for travel trade programs and exhibitions.

Senior Media Campaign, Distribution Manager

• Own end-to-end operational outcomes for core areas of Supply Operations, with accountability for execution quality, speed, and scalability.
• Work closely with peers across Supply Operations to align on standards, practices, and priorities, supporting consistent execution across markets.
• Translate strategic priorities into concrete operational plans by sequencing work and allocating resources to ensure timely, reliable delivery.
• Identify and eliminate sources of operational drag, including unnecessary handoffs, rework, and manual steps.
• Identify and address systemic issues across event configuration, integrations, inventory management, and partner support - balancing short-term fixes with longer-term structural improvements.
• Make clear, defensible operational decisions across a variety of partner types, sales models, and event formats.
• Partner with Product and Data on tooling improvements, dashboards, and workflow enhancements that materially improve execution.
• Define, evolve, and enforce SOPs, playbooks, and onboarding standards that support scale and consistency.
• Monitor operational metrics, QA trends, and feedback loops, using data to diagnose issues and drive corrective action.
• Coach managers and guide specialized or technical ICs, reinforcing accountability, quality standards, and speed of execution.

Studio Manager

Supply Operations Associate

Implementation Manager

Senior Media Campaign, Distribution Manager

Associate Director – Supply Operations