TodayTix Group (TTG)

Product Manager

• Work directly with event producers and organizers — inside and outside the MARI group — to understand needs, identify opportunities, and help define product direction.
• Use AI tools to create prototypes, synthesize research, and communicate product ideas clearly and efficiently.
• Collaborate closely with engineering and design teams to deliver platform features that solve real customer problems.
• Translate customer and business needs into clear product requirements and priorities.
• Contribute to roadmap development and prioritization across the broader PxT platform.
• Track and assess product performance using data and measurable outcomes.
• Manage complex cross-functional initiatives, keeping stakeholders informed and aligned.
• Operate across the product lifecycle — from identifying opportunities and validating concepts to delivering and iterating on solutions.

Senior Product Manager II

• Work directly with sports clubs, tournament organizers, and rights holders — inside and outside the MARI group — to understand needs, identify opportunities, and help define product direction.
• Use AI tools to create prototypes, synthesize research, and communicate product ideas clearly and efficiently.
• Collaborate closely with engineering and design teams to deliver platform features that solve real problems for sports partners and their fans.
• Translate customer and business needs into clear product requirements and priorities.
• Contribute to roadmap development and prioritization across the broader PxT platform.
• Track and assess product performance using data and measurable outcomes.
• Manage complex, multi-stakeholder workstreams with rigor — keeping partners, engineering, and commercial teams aligned across long delivery cycles.
• Operate across the product lifecycle — from identifying opportunities and validating concepts to delivering and iterating on solutions.

Senior Product Manager II, Sports

Operations

• Own problem spaces across e-commerce, CX, and operations end-to-end — define success criteria, build dashboards, run analysis, and present actionable reads to leadership.
• Dig into customer and operational data to find the problems worth solving, then partner with product and engineering to solve them.
• Talk to customers, operators, and support agents to build qualitative context around quantitative signals.
• Build prototypes, dashboards, automations, and analyses using whatever tools fit — SQL, spreadsheets, AI tools, lightweight apps. You don't wait for someone else to build it.
• Write things down: frame problems, define ownership, and make next steps obvious so engineers and operators can move faster.
• Partner with the data team on metrics definitions, data quality, and self-service capabilities.

Senior Manager, Platform Operations

• Execute assigned event builds in the TodayTix ticketing platform — accurate pricing, inventory, allocations, and availability across all channels.
• Manage daily inventory adjustments and implement pricing strategies as directed, flagging issues to senior team members proactively.
• Support partner operational queries and ad-hoc reporting, escalating where needed.
• Provide on-site support at event launches, including box office operations, ticket scanning, and training venue and FOH staff.
• Contribute to ticketing SOPs, operational runbooks, and partner-facing training materials.

Operations Associate

Account Executive

• Serve as the primary point of contact for performing arts and live experience clients, ensuring their objectives are met.
• Develop and manage campaign budgets, optimizing resources for maximum impact.
• Lead client presentations, building meets decks, and translate strategy and results into compelling insights.
• Oversee cross-platform media strategies, executed in-house and in collaboration with external agencies.
• Collaborate with internal media buying team members on media reporting, championing learnings and moments of success.
• Connect the dots between media, marketing, and business efforts, ensuring seamless campaign execution.
• Advocate for clients internally, aligning their needs with strategy and media team initiatives.
• Manage client services and project management team members to ensure timely execution of deliverables.
• Contribute to business development, promoting our work to clients and potential new partners.

Account Director

Account Manager

• Manage day-to-day communications with clients and internal stakeholders.
• Coordinate closely with the media planner to traffic up-to-date assets and conduct quality assurance on digital campaigns.
• Meet regularly with Account Directors to help prioritize and manage ongoing projects.
• Prepare presentation decks and materials for weekly client meetings.
• Attend client meetings, capture key action items, and relay them to internal teams.
• Submit project requests, track timelines, and ensure deadlines are met.
• Manage creative development and delivery through tools like Basecamp and Monday.com.
• Compile campaign performance data for marketing and media reports.

Account Coordinator

Customer Support

• Provide direct customer support via chat, phone, and email, delivering personalized, thoughtful responses across multiple brands.
• Handle L1 escalations with care and sound judgment.
• Offer constructive, detailed feedback to improve chatbot responses, automations, and product experience—flagging what doesn’t work and suggesting how it could.
• Collaborate with your team and CX Support Manager to identify trends, pain points, and opportunities for improvement.
• Execute key operational tasks at short notice with strict deadlines.
• Contribute to documentation by refining macros, internal resources, and knowledge base content to improve future interactions—for both humans and bots.