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Implementation Consultant
TrueCommercePre-Implementation Consultant facilitating data gathering and validation for TrueCommerce clients. Responsible for client interactions, data accuracy, and project coordination.
About the role
Key responsibilities & impact- Facilitate the EDI pre-implementation process for TrueCommerce customers
- Serve as the primary point of contact for the customer during the pre-implementation process.
- Capable of working on multiple projects and with multiple clients and/or partners.
- Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members.
- Identify and communicate issues and escalate to Manager and/or appropriate parties.
- Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams.
- Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools.
- Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving.
- Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover.
- Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams.
- Work cross-functionally to ensure client satisfaction
- Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover.
- Prioritize tasks to meet customer expectations.
- Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over.
- Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover.
- Provide timely project status updates and reporting
- Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties.
- Keep pre-implementation tasks, data and other key information up-to-date in the TrueCommerce PSA tools to give follow-on teams full visibility at handover.
Requirements
What you’ll need- BA, MBA, Certification in IT, Accounting, or similar work experience, ideally 1-2 years.
- Enthusiasm to learn and get involved in pre-implementation, data gathering or intake tasks, with a willingness to take ownership, under guidance.
- Confidence to act as a point of contact for customers during the pre-implementation phase, with a friendly and professional manner across calls, emails, and other communications.
- Well organised, with the ability to juggle multiple tasks and stay on top of the details in a busy environment.
- An aptitude for gathering, documenting and validating customer requirements or specifications in an accurate and organised way.
- A keen eye for detail when checking data or working with customers to collect and confirm information.
- Experience with Microsoft Office and internet applications is required.
- Excellent written and verbal communication skills, with the confidence to interact professionally with customers and Colleagues.
- Highly organised, with strong time management and the ability to prioritise and follow tasks through to completion.
- Enthusiastic, positive, and eager to learn, with a genuine passion for delivering excellent customer experience.
Benefits
Comp & perks- Pension with Royal London
- Life Insurance/Assurance
- Dental for Employee
- Healthcare for you and your family
- Free Health-Assessment with Aviva
- Access to 100s of discounts via two platforms
- EAP with Aviva
- Cycle to work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data ValidationProject CoordinationIssue IdentificationRecord KeepingData Analysis
Soft Skills
Organizational SkillsTime ManagementAttention to DetailCustomer Service OrientationCommunication Skills
Certifications
BAMBACertification in ITCertification in Accounting