Implementation Consultant

TrueCommerce

Pre-Implementation Consultant facilitating data gathering and validation for TrueCommerce clients. Responsible for client interactions, data accuracy, and project coordination.

Posted 7/11/2026full-timeRemote • 🇬🇧 United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in facilitating pre-implementation processes, data gathering, and validation while ensuring customer satisfaction. Proficient in managing multiple projects and maintaining accurate records to support seamless handovers.

Highest-signal resume keywords

Pre-Implementation Process FacilitationData Gathering and ValidationCustomer CommunicationProject ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ValidationProject CoordinationIssue IdentificationRecord KeepingData Analysis

Soft Skills

Organizational SkillsTime ManagementAttention to DetailCustomer Service OrientationCommunication Skills

Tools & Technologies

TrueCommerce PSA ToolsMicrosoft OfficeInternet Applications

Certifications & Qualifications

BAMBACertification in ITCertification in Accounting

Industry Keywords

EDIPre-ImplementationClient SatisfactionCross-Functional CollaborationAudit Trail

About the role

Key responsibilities & impact

Facilitate the EDI pre-implementation process for TrueCommerce customers
Serve as the primary point of contact for the customer during the pre-implementation process.
Capable of working on multiple projects and with multiple clients and/or partners.
Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members.
Identify and communicate issues and escalate to Manager and/or appropriate parties.
Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams.
Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools.
Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving.
Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover.
Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams.
Work cross-functionally to ensure client satisfaction
Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover.
Prioritize tasks to meet customer expectations.
Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over.
Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover.
Provide timely project status updates and reporting
Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties.
Keep pre-implementation tasks, data and other key information up-to-date in the TrueCommerce PSA tools to give follow-on teams full visibility at handover.

Requirements

What you’ll need

BA, MBA, Certification in IT, Accounting, or similar work experience, ideally 1-2 years.
Enthusiasm to learn and get involved in pre-implementation, data gathering or intake tasks, with a willingness to take ownership, under guidance.
Confidence to act as a point of contact for customers during the pre-implementation phase, with a friendly and professional manner across calls, emails, and other communications.
Well organised, with the ability to juggle multiple tasks and stay on top of the details in a busy environment.
An aptitude for gathering, documenting and validating customer requirements or specifications in an accurate and organised way.
A keen eye for detail when checking data or working with customers to collect and confirm information.
Experience with Microsoft Office and internet applications is required.
Excellent written and verbal communication skills, with the confidence to interact professionally with customers and Colleagues.
Highly organised, with strong time management and the ability to prioritise and follow tasks through to completion.
Enthusiastic, positive, and eager to learn, with a genuine passion for delivering excellent customer experience.

Benefits

Comp & perks

Pension with Royal London
Life Insurance/Assurance
Dental for Employee
Healthcare for you and your family
Free Health-Assessment with Aviva
Access to 100s of discounts via two platforms
EAP with Aviva
Cycle to work