TrueCommerce

Security Engineer

• Design, implement, and maintain security controls across Windows and Linux systems
• Manage and optimize Check Point, Cisco, and FortiGate firewall infrastructure, including policy design and advanced threat prevention
• Manage and optimize Web Application Firewall solutions such as F5 WAF or Check Point CloudGuard
• Manage and optimize endpoint detection and response (MDR/EDR/XDR) solutions such as Palo Alto Cortex or Microsoft Defender for Servers
• Standardize and harden cryptographic policies and TLS configurations across enterprise systems
• Develop and maintain security baselines, hardening guidelines, and automated security configurations
• Monitor, analyze, and respond to security incidents
• Conduct vulnerability assessments and guide remediation
• Provide documentation and mentor junior team members

Systems Security Engineer

Full-stack Engineer

• Design and build API-first backend services in .NET 6–8, aligned to the canonical data model
• Build and maintain modern UIs in React and/or Angular, consuming shared platform APIs
• Integrate with external systems via REST, EDI, and iPaaS/orchestration layers (e.g., Azure Logic Apps, MuleSoft, or equivalent)
• Implement and consume agentic features using LLM APIs (Anthropic Claude, OpenAI) and MCP (Model Context Protocol)
• Write and maintain CI/CD pipelines on Azure DevOps; manage deployments with feature flags for safe releases
• Participate in on-call rotation for BAU support on the live TC.Net platform
• Conduct thorough code reviews and uphold quality bar across the team
• Contribute to architecture decisions and technical documentation

Senior Full Stack Software Engineer

QA Engineer

• Define and maintain the overall test strategy — unit, integration, API, end-to-end, and regression — across teams
• Build and own the automated test suite using Playwright (E2E), xUnit/NUnit (.NET), and API testing tools (Postman, RestSharp, or equivalent)
• Design integration and regression tests for EDI pipelines, canonical API endpoints, and data transformation flows
• Embed in sprint ceremonies — write test cases during refinement, not after delivery
• Own the CI quality gate — no PR merges without passing automated tests; define and enforce the bar
• Lead exploratory and risk-based testing on high-stakes releases (scheduler refactor, SSO, canonical model launch)
• Develop test coverage for agentic / AI features — prompt regression, tool-call validation, output consistency checks
• Maintain performance and load test suite for API endpoints and data pipelines
• Produce clear defect reports; triage with engineers; track resolution to closure

Senior QA Engineer

Software Engineer

• Design and build MCP (Model Context Protocol) skills and tools for the TC.Net agentic layer
• Write production-quality agentic code using Anthropic Claude API, OpenAI, or equivalent LLM providers
• Define the team's agentic coding standards — prompt architecture, tool-call design, context management, and evaluation patterns
• Own LLM cost management: monitor token usage per feature, set cost budgets, choose the right model tier per use case, and enforce cost-aware development practices
• Build and maintain prompt regression and eval suites to ensure quality gates on non-deterministic outputs
• Establish guardrails for the agentic Control Layer (governance, approval flows, autonomous action policies)
• Stay current with the MCP ecosystem, emerging agent frameworks (LangGraph, CrewAI, AutoGen), and LLM provider updates
• Mentor engineers on agentic patterns — tool use, retrieval-augmented generation, multi-agent orchestration
• Own sprint ceremonies — planning, review, retrospective, and daily standups
• Run quarterly Program Increment (PI) planning, aligning all teams to roadmap milestones and surfacing cross-team dependencies
• Track velocity, remove impediments, and escalate blockers to the engineering leadership team
• Own the release train — gate what ships, when, and under what conditions
• Define and enforce feature-flag strategy to enable safe parallel runs on the live TC.Net platform
• Author and maintain rollback playbooks for every major release
• Guarantee zero disruption to existing TC.Net customers throughout the modernization
• Directly manage team leads and senior individual contributors; run regular 1:1s, set growth plans, lead performance review cycles
• Participate in hiring panels — assess both technical bar and team culture fit
• Review high-risk pull requests — scheduler refactors, canonical data model changes, authentication flows
• Contribute to architecture decisions as a peer, not only as an approver
• Debug production incidents directly; write occasional internal tooling to stay technically sharp

Director of Engineering

Sales

• Build and sustain a culture of high performance that consistently exceeds retention and growth targets.
• Establish proactive customer engagement models that strengthen renewals, expansion, and advocacy.
• Define and implement data-driven routines to monitor customer health, satisfaction, and risk, mitigating churn through proactive engagement and action plans.
• Ensure renewal processes begin early, are transparent, and center on customer value and pricing fairness.
• Champion a customer-first mindset that delivers exceptional experiences and measurable outcomes.
• Lead and develop 3 managers and 30 account management professionals, building clarity, confidence, and accountability at every level.
• Invest in strong leadership rhythms including team meetings, one-on-one coaching, and ongoing development.
• Coach leaders and teams on consultative selling, customer engagement, and account growth strategies.
• Develop and scale tools, playbooks, and training materials that improve team effectiveness and customer experience.
• Foster an environment where leaders coach to outcomes, celebrate wins, and learn from challenges.
• Design incentive and recognition programs that reward both retention and expansion outcomes.
• Build a consistent operating rhythm that drives forecast accuracy, accountability, and data transparency.
• Establish consistent discipline around portfolio reviews, opportunity management, renewal risk, and expansion execution.
• Partner with Finance, RevOps, and Enablement to strengthen forecasting precision, capacity planning, and productivity metrics.
• Drive adoption of AI tools and solutions to improve efficiency, generate actionable insights, and strengthen results.
• Lead implementation and adoption of sales enablement methodologies and best practices.
• Adapt priorities and processes as business needs evolve while maintaining focus on results.
• Partner closely with Sales, Services, Support, and Product teams to align on go-to-market strategy and customer outcomes.
• Work with Product and Marketing to identify cross-sell and upsell opportunities that align with customer needs.
• Represent the customer's voice internally to inform pricing, process improvement, and product innovation.
• Drive collaboration to remove roadblocks, resolve escalations, and improve end-to-end customer experiences.

VP, Existing Business Sales

Revenue Operations

• Build, run, and lead the cadence for Revenue Operations that turns strategy into execution across Sales, Marketing, Customer Success, and Finance.
• Lead a team of 3-5.
• Own CRM and pipeline infrastructure across the full opportunity lifecycle.
• Improve forecasting, commit rigor, and scenario modeling with a single source of truth.
• Enforce pipeline coverage standards and stage discipline to protect forecast integrity.
• Own GTM reporting across weekly cadence, MOR, QBR, and board-level forums.
• Own GTM planning, capacity modeling, and headcount strategy to align growth targets with resources for new and existing customer bases.
• Drive quota setting, coverage modeling, and attainment distribution to ensure targets are fair, ambitious, and achievable.
• Own install-base operations, including ATR, GRR, NRR, and expansion analytics.
• Own weekly forecast and deal review cadence to surface risk early and drive critical action.
• Mature the Monthly Operating Review (MOR) & Quarterly Business Review (QBR) rhythm across the revenue engine.
• Build, lead, and develop a high-caliber Revenue Operations team with clear accountability and standards.

VP, Revenue Operations

Implementation Specialist

• Lead software implementation for mid-size EDI integration projects within the B2B Gateway platform
• Serve as the primary point of contact for customers during implementation, managing the full project lifecycle from intake through go-live with greater autonomy
• Manage a portfolio of 20–30 concurrent projects and clients with minimal supervision, completing a minimum of 5 projects per month
• Coordinate activities across customers, trading partners, and internal teams — including the mapper team — to ensure timely delivery
• Facilitate EDI and integration testing, including troubleshooting mapping changes through our in-house project management system
• Configure solutions to meet nuanced business requirements and validate functionality for Tier 2 and Tier 3 customers
• Conduct phone calls and facilitate weekly or bi-weekly customer status meetings
• Proactively identify and resolve implementation issues; escalate only when necessary
• Act as a liaison between internal teams and external stakeholders to ensure timely project completion
• Prioritize tasks effectively to meet customer expectations and aggressive timelines
• Provide proactive status updates and maintain accurate project data in our project management tools
• Assist in mentoring Level I specialists and contribute to process improvements based on hands-on experience
• Flex into the support queue during low-volume implementation periods to support the broader team

Implementation Specialist II

Product Manager

• Gather technical and business requirements from product leaders, engineering, and commercial stakeholders
• Write clear, well-structured product requirements documents (PRDs), user stories, and acceptance criteria that translate ambiguous business needs into actionable specifications.
• Partner with product leaders to prioritize the backlog based on customer impact, technical dependencies, and commercial value.
• Facilitate the transition of requirements into product development by working closely with engineering teams through grooming, sprint planning, and delivery.
• Document edge cases, integration points, and provisioning workflows across products to reduce inconsistency and access-control fragmentation.
• Support competitive and internal research on entitlement frameworks, packaging models to inform platform design.
• Communicate progress, risks, and decisions to product and engineering stakeholders.

Product Management Intern

• Manage complex implementations and strategic initiatives
• Serve as a senior point of contact for enterprise-level projects and strategic accounts.
• Independently manage multiple high-complexity projects with minimal oversight.
• Lead cross-functional teams through advanced implementation phases.
• Design and configure solutions for complex integrations and custom requirements.
• Oversee EDI and integration testing for large-scale deployments; resolve advanced mapping challenges.
• Anticipate risks and implement mitigation strategies proactively.
• Ensure strict compliance with methodology while introducing process optimizations.
• Influence cross-functional success
• Partner with leadership and technical teams to drive strategic outcomes.
• Identify systemic issues and lead initiatives to prevent recurrence.
• Act as a subject matter expert for internal and external stakeholders.
• Strategic reporting and stakeholder communication
• Deliver executive-level reporting and insights on project health and risks.
• Maintain PSA tool accuracy and leverage data for forecasting and planning.

Client Partner

• Achieve or exceed monthly sales, growth, and net retention targets
• Manage a large book of business with a strategic, value-driven approach to retention and expansion
• Identify upsell and cross-sell opportunities and guide customers toward multi-year agreements
• Maintain a strong, predictable sales pipeline and adhere to defined activity metrics
• Conduct effective virtual presentations and product value reviews with customers
• Build and nurture trusted relationships with assigned clients
• Respond promptly to customer inquiries, requests, and escalations
• Collaborate with internal teams to identify risk indicators early and prevent churn
• Ensure customer satisfaction by proactively addressing challenges and aligning solutions to customer needs
• Maintain accurate, timely updates within the NetSuite CRM
• Follow established cadence expectations for outreach, follow-up, and pipeline management
• Address billing questions, coordinate with Finance, and support contract renewals

Associate Client Manager

Accounting Manager

• Own the strategy, systems, and standards that power revenue accuracy at scale for a high‑growth SaaS business.
• Oversee TrueCommerce’s revenue accounting operations, ensuring accurate, compliant, and scalable revenue recognition in accordance with ASC 606.
• Lead the revenue accounting function, manage and develop team members, and partner cross-functionally with Finance, Sales Operations, Billing, Legal, and external auditors.
• Help the finance and accounting team with identifying and implementing solutions that leverage AI and automation to drive efficiency and accuracy in revenue processes.
• Review and approve revenue-related journal entries, reconciliations, and close deliverables.
• Serve as the primary subject matter expert on revenue accounting policies, complex contracts, and technical accounting matters.
• Evaluate new products, pricing models, and contract structures to ensure proper accounting treatment.
• Identify billing tasks within revenue team and partner with billing team to effectively transition to dedicated billing team.
• Lead, coach, and develop a Revenue Accountant, providing guidance, feedback, and performance management.
• Establish clear roles, responsibilities, and expectations to support scalability and accuracy.