TrueCommerce

Implementation Specialist

• Facilitate the EDI pre-implementation process for TrueCommerce customers
• Serve as the primary point of contact for the customer during the pre-implementation process.
• Capable of working on multiple projects and with multiple clients and/or partners.
• Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members.
• Identify and communicate issues and escalate to Manager and/or appropriate parties.
• Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams.
• Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools.
• Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving.
• Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover.
• Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams.
• Work cross-functionally to ensure client satisfaction
• Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover.
• Prioritize tasks to meet customer expectations.
• Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over.
• Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover.
• Provide timely project status updates and reporting
• Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties.
• Keep pre-implementation tasks, data and other key information up-to-date in the TrueCommerce PSA tools to give follow-on teams full visibility at handover.

Implementation Consultant

Accountant

• Help drive operational excellence at TrueCommerce
• Support business performance through financial management
• Own GL accounting activities, including journal entries, accruals, and account analysis
• Prepare and post routine and complex journal entries with appropriate support
• Maintain and analyze balance sheet accounts; investigate and resolve variances
• Perform and own cash, bank, and subledger reconciliations
• Manage intercompany transactions and reconciliations across global entities
• Maintain fixed asset accounting and roll forwards
• Own and execute assigned areas of the global month-end close in accordance with close calendar deadlines
• Own preparation and review of accruals, journal entries, and account reconciliations
• Perform balance sheet reconciliations and supporting schedules
• Coordinate with global teams during daily close updates
• Lead expense variance review and analysis
• Own or support key components of flash reporting, consolidated P&L, balance sheet, and cash flow reporting
• Support close system activities such as closing periods in NetSuite
• Initiate and process wire transfers and other bank transactions
• Ensure proper controls and approvals over cash movements and wire activity
• Own cash reporting cadence including daily and weekly reporting
• Develop and maintain short- and long-term cash forecasts
• Monitor cash balances and liquidity across accounts
• Partner with leadership on cash visibility and funding needs
• Support monthly cash flow and lender reporting requirements
• Prepare and deliver financial packages for leadership and lenders
• Analyze trends in revenue, expenses, and cash flows
• Provide insights to support business decision-making
• Support external audits and prepare audit schedules
• Assist with tax compliance and filings
• Ensure adherence to internal controls and accounting policies
• Identify opportunities to automate and improve accounting processes
• Leverage ERP systems (NetSuite) and reporting tools
• Support implementation of new accounting standards and system enhancements
• Leverage AI and automation tools to improve efficiency, accuracy, and scalability of accounting processes

Senior Accountant

QA Engineer

• Define and execute the enterprise Quality Engineering roadmap, establishing automation-first testing practices across UI, API, integration, performance, and end-to-end workflows
• Drive shift-left quality practices throughout the SDLC and partner with Engineering, Product, Architecture, and Operations leaders to improve platform reliability, delivery predictability, and customer experience
• Lead adoption of AI-assisted quality engineering practices, including AI-enabled approaches for test generation, defect detection, regression optimization, and release validation
• Evaluate and implement AI-powered quality engineering platforms and agentic workflows, establishing governance and best practices for AI-enabled software delivery using tools such as GitHub Copilot and Claude Code
• Define testing strategies for platform modernization initiatives, including legacy enterprise platforms, cloud-native services, APIs, event-driven architectures, messaging systems, and EDI integrations
• Build and scale enterprise automation frameworks, establishing and governing Playwright-based automation standards integrated into CI/CD pipelines and quality gates
• Implement performance, scalability, resiliency, and reliability testing practices alongside observability-driven quality validation, synthetic monitoring, and production testing strategies
• Define and manage quality KPIs including defect escape rate, automation coverage, deployment success rate, release readiness, MTTD, MTTR, and platform availability metrics
• Lead, mentor, and develop a high-performing team of Quality Engineering managers, automation engineers, QA engineers, and quality analysts
• Drive organizational alignment on quality standards and engineering best practices across globally distributed engineering teams

Director, Quality Engineering – Platform Reliability

Sales Engineer

• Join TrueCommerce at a critical point in our growth, be the technical advisory that helps sales win deals.
• The Senior Sales Engineer plays a critical role in helping TrueCommerce win complex B2B integration opportunities by serving as the technical authority, trusted advisor, and solution strategist throughout the sales process.
• Customers rely on TrueCommerce to connect mission-critical business systems, trading partners, and workflows; they need confidence that our EDI, API, supplier enablement, and ERP-integrated solutions will solve their business challenges and work successfully in their environment.
• In partnership with Account Executives, Product, Implementation, and Services teams, you will lead technical discovery, design tailored solution approaches, deliver compelling demonstrations, support technical validation and proof-of-concept activities, and ensure a clear handoff from sale to implementation.
• Your impact will be measured by your ability to increase technical win rates, accelerate deal progression, reduce implementation risk, strengthen customer confidence, and translate complex integration requirements into clear business value for prospects, customers, and partners.

Senior Sales Engineer

Revenue Operations

• Own NetSuite CRM data quality across all new business opportunities
• Maintain accurate stage progression, close dates, required fields, and deal metadata
• Build and enforce data standards, validation rules, and pipeline hygiene processes
• Run ongoing pipeline audits, identify gaps early, and drive resolution with sales leadership
• Track and manage pipeline coverage against the 3.5x standard across NA and EMEA segments
• Build and maintain pipeline dashboards by stage, source, segment, rep, and region
• Track MQL to SAO to Closed Won conversion across cohorts including Channel and direct motions separately
• Analyze funnel velocity, deal progression, and stage-by-stage conversion rates
• Identify performance gaps, quantify impact on bookings, and deliver recommendations not just reports
• Monitor non-responsive pipeline and work with sales to establish clearer qualification gates
• Support the weekly forecast process with rep-level rollups across NA and EMEA
• Track forecast accuracy trends across reps, teams, and segments over time
• Maintain scenario models across commit, upside, and risk categories
• Build accuracy improvement loops that make each forecast cycle better than the last
• Provide executive leaders with forward-looking pipeline risk and opportunity signals
• Track quota attainment across all new business roles globally
• Maintain quota coverage visibility and surface capacity gaps by segment and region
• Support territory and segmentation analysis across NA, EMEA, and Channel motions
• Assist in comp plan tracking and variable attainment reporting across ACV, ARR, and net retention metrics
• Identify manual, repetitive analytical processes and build automated workflows to replace them
• Support the VP of Revenue Operations in operationalizing AI-driven tools including pipeline hygiene automation, deal risk flagging, and pre-call research
• Work with Gong transcript data and NetSuite records to surface expansion signals and churn risk indicators

Senior Revenue Operations Analyst

Security Engineer

• Design, implement, and maintain security controls across Windows and Linux systems
• Manage and optimize Check Point, Cisco, and FortiGate firewall infrastructure, including policy design and advanced threat prevention
• Manage and optimize Web Application Firewall solutions such as F5 WAF or Check Point CloudGuard
• Manage and optimize endpoint detection and response (MDR/EDR/XDR) solutions such as Palo Alto Cortex or Microsoft Defender for Servers
• Standardize and harden cryptographic policies and TLS configurations across enterprise systems
• Develop and maintain security baselines, hardening guidelines, and automated security configurations
• Monitor, analyze, and respond to security incidents
• Conduct vulnerability assessments and guide remediation
• Provide documentation and mentor junior team members

Systems Security Engineer

Full-stack Engineer

• Design and build API-first backend services in .NET 6–8, aligned to the canonical data model
• Build and maintain modern UIs in React and/or Angular, consuming shared platform APIs
• Integrate with external systems via REST, EDI, and iPaaS/orchestration layers (e.g., Azure Logic Apps, MuleSoft, or equivalent)
• Implement and consume agentic features using LLM APIs (Anthropic Claude, OpenAI) and MCP (Model Context Protocol)
• Write and maintain CI/CD pipelines on Azure DevOps; manage deployments with feature flags for safe releases
• Participate in on-call rotation for BAU support on the live TC.Net platform
• Conduct thorough code reviews and uphold quality bar across the team
• Contribute to architecture decisions and technical documentation

Senior Full Stack Software Engineer

• Define and maintain the overall test strategy — unit, integration, API, end-to-end, and regression — across teams
• Build and own the automated test suite using Playwright (E2E), xUnit/NUnit (.NET), and API testing tools (Postman, RestSharp, or equivalent)
• Design integration and regression tests for EDI pipelines, canonical API endpoints, and data transformation flows
• Embed in sprint ceremonies — write test cases during refinement, not after delivery
• Own the CI quality gate — no PR merges without passing automated tests; define and enforce the bar
• Lead exploratory and risk-based testing on high-stakes releases (scheduler refactor, SSO, canonical model launch)
• Develop test coverage for agentic / AI features — prompt regression, tool-call validation, output consistency checks
• Maintain performance and load test suite for API endpoints and data pipelines
• Produce clear defect reports; triage with engineers; track resolution to closure

Senior QA Engineer

Software Engineer

• Design and build MCP (Model Context Protocol) skills and tools for the TC.Net agentic layer
• Write production-quality agentic code using Anthropic Claude API, OpenAI, or equivalent LLM providers
• Define the team's agentic coding standards — prompt architecture, tool-call design, context management, and evaluation patterns
• Own LLM cost management: monitor token usage per feature, set cost budgets, choose the right model tier per use case, and enforce cost-aware development practices
• Build and maintain prompt regression and eval suites to ensure quality gates on non-deterministic outputs
• Establish guardrails for the agentic Control Layer (governance, approval flows, autonomous action policies)
• Stay current with the MCP ecosystem, emerging agent frameworks (LangGraph, CrewAI, AutoGen), and LLM provider updates
• Mentor engineers on agentic patterns — tool use, retrieval-augmented generation, multi-agent orchestration
• Own sprint ceremonies — planning, review, retrospective, and daily standups
• Run quarterly Program Increment (PI) planning, aligning all teams to roadmap milestones and surfacing cross-team dependencies
• Track velocity, remove impediments, and escalate blockers to the engineering leadership team
• Own the release train — gate what ships, when, and under what conditions
• Define and enforce feature-flag strategy to enable safe parallel runs on the live TC.Net platform
• Author and maintain rollback playbooks for every major release
• Guarantee zero disruption to existing TC.Net customers throughout the modernization
• Directly manage team leads and senior individual contributors; run regular 1:1s, set growth plans, lead performance review cycles
• Participate in hiring panels — assess both technical bar and team culture fit
• Review high-risk pull requests — scheduler refactors, canonical data model changes, authentication flows
• Contribute to architecture decisions as a peer, not only as an approver
• Debug production incidents directly; write occasional internal tooling to stay technically sharp

Director of Engineering

Sales

• Build and sustain a culture of high performance that consistently exceeds retention and growth targets.
• Establish proactive customer engagement models that strengthen renewals, expansion, and advocacy.
• Define and implement data-driven routines to monitor customer health, satisfaction, and risk, mitigating churn through proactive engagement and action plans.
• Ensure renewal processes begin early, are transparent, and center on customer value and pricing fairness.
• Champion a customer-first mindset that delivers exceptional experiences and measurable outcomes.
• Lead and develop 3 managers and 30 account management professionals, building clarity, confidence, and accountability at every level.
• Invest in strong leadership rhythms including team meetings, one-on-one coaching, and ongoing development.
• Coach leaders and teams on consultative selling, customer engagement, and account growth strategies.
• Develop and scale tools, playbooks, and training materials that improve team effectiveness and customer experience.
• Foster an environment where leaders coach to outcomes, celebrate wins, and learn from challenges.
• Design incentive and recognition programs that reward both retention and expansion outcomes.
• Build a consistent operating rhythm that drives forecast accuracy, accountability, and data transparency.
• Establish consistent discipline around portfolio reviews, opportunity management, renewal risk, and expansion execution.
• Partner with Finance, RevOps, and Enablement to strengthen forecasting precision, capacity planning, and productivity metrics.
• Drive adoption of AI tools and solutions to improve efficiency, generate actionable insights, and strengthen results.
• Lead implementation and adoption of sales enablement methodologies and best practices.
• Adapt priorities and processes as business needs evolve while maintaining focus on results.
• Partner closely with Sales, Services, Support, and Product teams to align on go-to-market strategy and customer outcomes.
• Work with Product and Marketing to identify cross-sell and upsell opportunities that align with customer needs.
• Represent the customer's voice internally to inform pricing, process improvement, and product innovation.
• Drive collaboration to remove roadblocks, resolve escalations, and improve end-to-end customer experiences.

VP, Existing Business Sales

• Build, run, and lead the cadence for Revenue Operations that turns strategy into execution across Sales, Marketing, Customer Success, and Finance.
• Lead a team of 3-5.
• Own CRM and pipeline infrastructure across the full opportunity lifecycle.
• Improve forecasting, commit rigor, and scenario modeling with a single source of truth.
• Enforce pipeline coverage standards and stage discipline to protect forecast integrity.
• Own GTM reporting across weekly cadence, MOR, QBR, and board-level forums.
• Own GTM planning, capacity modeling, and headcount strategy to align growth targets with resources for new and existing customer bases.
• Drive quota setting, coverage modeling, and attainment distribution to ensure targets are fair, ambitious, and achievable.
• Own install-base operations, including ATR, GRR, NRR, and expansion analytics.
• Own weekly forecast and deal review cadence to surface risk early and drive critical action.
• Mature the Monthly Operating Review (MOR) & Quarterly Business Review (QBR) rhythm across the revenue engine.
• Build, lead, and develop a high-caliber Revenue Operations team with clear accountability and standards.

VP, Revenue Operations

• Lead software implementation for mid-size EDI integration projects within the B2B Gateway platform
• Serve as the primary point of contact for customers during implementation, managing the full project lifecycle from intake through go-live with greater autonomy
• Manage a portfolio of 20–30 concurrent projects and clients with minimal supervision, completing a minimum of 5 projects per month
• Coordinate activities across customers, trading partners, and internal teams — including the mapper team — to ensure timely delivery
• Facilitate EDI and integration testing, including troubleshooting mapping changes through our in-house project management system
• Configure solutions to meet nuanced business requirements and validate functionality for Tier 2 and Tier 3 customers
• Conduct phone calls and facilitate weekly or bi-weekly customer status meetings
• Proactively identify and resolve implementation issues; escalate only when necessary
• Act as a liaison between internal teams and external stakeholders to ensure timely project completion
• Prioritize tasks effectively to meet customer expectations and aggressive timelines
• Provide proactive status updates and maintain accurate project data in our project management tools
• Assist in mentoring Level I specialists and contribute to process improvements based on hands-on experience
• Flex into the support queue during low-volume implementation periods to support the broader team