Implementation Specialist II

TrueCommerce

Implementation Specialist II leading EDI integration projects within B2B Gateway Services. Driving complex onboarding steps, ensuring successful deployments in a global supply chain context.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead software implementation for mid-size EDI integration projects within the B2B Gateway platform
Serve as the primary point of contact for customers during implementation, managing the full project lifecycle from intake through go-live with greater autonomy
Manage a portfolio of 20–30 concurrent projects and clients with minimal supervision, completing a minimum of 5 projects per month
Coordinate activities across customers, trading partners, and internal teams — including the mapper team — to ensure timely delivery
Facilitate EDI and integration testing, including troubleshooting mapping changes through our in-house project management system
Configure solutions to meet nuanced business requirements and validate functionality for Tier 2 and Tier 3 customers
Conduct phone calls and facilitate weekly or bi-weekly customer status meetings
Proactively identify and resolve implementation issues; escalate only when necessary
Act as a liaison between internal teams and external stakeholders to ensure timely project completion
Prioritize tasks effectively to meet customer expectations and aggressive timelines
Provide proactive status updates and maintain accurate project data in our project management tools
Assist in mentoring Level I specialists and contribute to process improvements based on hands-on experience
Flex into the support queue during low-volume implementation periods to support the broader team

Requirements

What you’ll need

Associate or Bachelor's degree preferred, or equivalent work experience
2–4 years of experience in EDI implementation, technical support, or client onboarding
Advanced understanding of EDI concepts and trading partner requirements
Experience with ERP business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics
Proven ability to manage multiple concurrent projects with a strong sense of ownership from start to finish
Excellent customer-facing communication skills — comfortable on the phone, in email, and leading customer meetings
Strong organizational skills and the ability to juggle a high volume of active projects
High sense of urgency, initiative, and accountability
Familiarity with EDI providers such as TrueCommerce, SPS Commerce, Orderful, or similar highly customizable integration platforms is a strong plus

Benefits

Comp & perks

Remote-first and casual work environment
401(k) with 3.5% company match, vested after 2 years
20 PTO days + 1 birthday day off + 1 volunteer day + 11 company holidays
Medical, dental, vision, and other life/health insurance plans
Paid parental leave
Wellness reimbursement program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EDI implementationtroubleshootingproject managementconfigurationintegration testingcustomer onboardingportfolio managementprocess improvementstechnical supportmapping changes

Soft Skills

customer-facing communicationorganizational skillssense of ownershiphigh sense of urgencyinitiativeaccountabilitytask prioritizationmentoringproblem-solvingcollaboration

Certifications

Associate degreeBachelor's degree