IT Support

• Support and maintain enterprise telecommunications systems including VoIP, call routing, voicemail, contact center technologies, and unified communications platforms.
• Design, implement, configure, and troubleshoot AV systems for conference rooms, boardrooms, training spaces, digital signage, and other collaboration environments.
• Manage and support Microsoft Teams Rooms, conferencing systems, cameras, microphones, speakers, wireless presentation systems, and associated AV hardware/software.
• Coordinate installation and maintenance activities with vendors, facilities teams, and external contractors.
• Support overhead paging systems, emergency communication systems, and integrated communication technologies.
• Assist with network connectivity and troubleshooting for telecommunications and AV devices.
• Participate in infrastructure modernization initiatives involving voice, video, wireless, and collaboration technologies.
• Develop and maintain technical documentation, diagrams, standards, and operational procedures.
• Monitor system performance and proactively address service interruptions or degradation.
• Participate in on-call support and operational escalation processes when required.
• Ensure telecommunications and AV systems comply with organizational security, operational, and reliability standards.
• Collaborate with leadership and operational stakeholders to identify technology improvement opportunities and enhance end-user experience.

Telecommunications, Audio Visual Specialist – IT Infrastructure

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

• Deliver exceptional customer service and technical support to internal employees.
• Provide on-site and remote IT support for locations nationwide.
• Respond promptly to support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
• Install, configure, and maintain operating systems, applications, and security tools.
• Manage user accounts, including password resets and access permissions.
• Perform routine system maintenance and updates.
• Document issues, resolutions, and processes in the IT knowledge base.
• Support IT projects such as upgrades, deployments, and migrations.
• Ensure compliance with IT policies and security standards.
• Maintain accurate documentation for managed stores and update during quarterly site visits.
• Administer Microsoft Azure, Office 365, and related applications.
• Troubleshoot network-related issues and assist with MDM platform management.
• Collaborate with IT Service Management to ensure a seamless support experience.
• Audit and streamline manual software processes and contribute to automation initiatives.
• Provide innovative solutions for complex technical challenges.
• Respond to critical technical needs on a 24/7 basis.
• Travel up to 35% nationwide.
• Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications.
• Resolve issues impacting store operations quickly to minimize downtime.
• Assist with planning and execution of IT installations for new store openings and remodels.

IT Support Technician

• Provide prompt, accurate, and courteous technical support that meets established service standards.
• Translate technical concepts into clear, understandable guidance for members with varying levels of tech proficiency.
• Demonstrate professionalism, patience, and problem-solving persistence in every interaction.
• Deliver service and support to association members and Florida Realtors tech users via phone, chat, email, and/ or Salesforce support ticketing system, assessing the scope of the problem and determining any resolution.
• Accurately gather caller information, assess the issue, and determine the appropriate resolution steps.
• Apply working knowledge of computer software, hardware, and networking to assist users in troubleshooting issues related to PCs, Wi-Fi connectivity, Bluetooth, application performance, and webmail (e.g., Outlook, Google).
• Provide technical support and guidance to resolve users’ computer hardware and software problems.
• Accurately document and maintain case notes for all interactions and services provided using the Salesforce CRM or other designated systems.
• Install or assist with installation, configuration, and troubleshooting of hardware, software, and peripheral devices such as printers and scanners.
• Support REALTOR® members with Florida Realtors’ proprietary products, including Form Simplicity, Sabal Sign, and MLSAdvantage, staying up to date on product enhancements and troubleshooting procedures.
• Follow established departmental policies and procedures while identifying and escalating priority issues when necessary.
• Stay informed about new technologies, system updates, and process improvements.
• Remain flexible and assist with special projects or additional tasks as assigned.

IT Help Desk Technician

• Provide first line response for users requiring assistance with IT issues
• Respond to technical assistance requests via phone, email, and Help Desk management system
• Track issues to resolution and update the internal knowledge base
• Communicate findings with relevant business units
• Escalate more involved problems to appropriate support teams
• Act as a liaison between customers and technical escalation teams

Help Desk Intern

• Deliver exceptional customer service and technical support to internal employees
• Provide on-site and remote IT support for locations nationwide
• Respond promptly to support requests via phone, email, or ticketing system
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment
• Install, configure, and maintain operating systems, applications, and security tools
• Manage user accounts, including password resets and access permissions
• Perform routine system maintenance and updates
• Document issues, resolutions, and processes in the IT knowledge base
• Support IT projects such as upgrades, deployments, and migrations
• Ensure compliance with IT policies and security standards
• Maintain accurate documentation for managed stores and update during quarterly site visits
• Administer Microsoft Azure, Office 365, and related applications
• Troubleshoot network-related issues and assist with MDM platform management
• Collaborate with IT Service Management to ensure a seamless support experience
• Audit and streamline manual software processes and contribute to automation initiatives
• Provide innovative solutions for complex technical challenges
• Respond to critical technical needs on a 24/7 basis
• Travel up to 35% nationwide
• Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications
• Resolve issues impacting store operations quickly to minimize downtime
• Coordinate with vendors and internal teams for hardware replacements and repairs
• Assist with planning and execution of IT installations for new store openings and remodels
• Deploy and configure network equipment, POS systems, workstations, and peripherals
• Perform site readiness checks and ensure all IT systems are operational before launch
• Document installation processes and maintain accurate inventory of deployed assets.

• Serve as a help desk technician to resolve business office technical issues directly, or properly and timely assign tickets to the correct team
• Serve as a business and systems information conduit between the stakeholders, internal and external customers, system administrators, and technology and support teams
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between system usability and business needs
• Assist with asset management and annual property inventory
• Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into details
• Facilitates system quality assurance testing; and coordinate with internal and external stakeholders to ensure that deliverable ticket resolution deadlines are met
• Perform other work-related duties as required

Operations Analyst II – Help Desk Technician

• Ensure customer success in designing, building, and migrating applications, software and services to the Cloud.
• Collaborate with Humana enterprise teams and/or vendors/partners to define, mature and operationalize cloud patterns, reference architectures, and frameworks for successful cloud adoption.
• Lead architectural discussions, design exercises, and proof of concepts to create world class Cloud Native solutions while ensuring these solutions are practical, implementable and easily consumable by our application teams.
• Author or otherwise contribute to customer facing publications such as playbooks, run books, templates, standards guidance, etc. ensuring these artifacts enable our customers to easily consume Cloud capabilities at scale.
• Provide guidance and thought leadership to enterprise teams with modern/future state cloud architecture and drive discussions with teams about best practices, trade-offs, implications for technical design & decisions.
• Exercise independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision.

Senior Enterprise Architect

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to ensure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities.
• Initializing and coordinating the application process to facilitate accurate and appropriate submissions.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.
• Other job duties as assigned.

Public Benefit Specialist

• Design and develop scalable, high-performance back-end microservices using Spring Boot tailored for a cloud-native environment.
• Manage the end-to-end deployment pipeline of services onto Google Cloud Platform-managed Kubernetes clusters using Docker and Helm charts.
• Architect and optimize PostgreSQL databases to ensure data integrity and maintain peak system performance under high load.
• Utilize Kubernetes features to build resilient, secure, and self-healing applications.

Lead Enterprise Architect

• **About The Role**
• This position supports both local and field users, including those at our General Offices as well as sales and construction offices. This position requires the deployment, replacement, repair and troubleshooting of windows desktops, notebooks, Microsoft Surface devices and other mobile devices such as cell phones, tablets, and Apple iPads. The position also involves the deployment and troubleshooting of printers, copiers, plotters, scanners, phones, webcams, wireless music streaming devices, home automation equipment, multi-media equipment, large displays, wireless hotspots, mobile devices, video conferencing equipment, and other networking equipment as needed.
• **What You’ll Do**
• - Monitor incoming service request and ensure requests are logged properly and promptly. All incoming calls for requests are also to be logged and assigned using Fresh Service.
• - Provide corporate, sales and construction users with technical support on-site, at the Houston General office, Dallas Main Office and other field locations over the phone, via email, or by utilization of remote assistance tools.
• - Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Servicedesk and Infrastructure group, with the objective of prompt service recovery.
• - Provide technical support for Windows devices.
• - Provide technical support for Teams phones and provide users with basic operation.
• - Set up Laptops for deployment by use of System Center Configuration Manager (SCCM) and other company approved configuration checklists.
• - Perform laptop repairs, correct printing and scanning issues, and address network outages with critical deadlines.
• - Provide technical support for in-house applications and services as well as other industry leading software such as MS Office applications including Word, Excel, PowerPoint.
• - Installation and support of Autodesk products such as AutoCAD, AutoCAD LT, 3DS Max, Civil 3D, Design Review, and DWG TrueView.
• - Installation and support of Adobe Creative Suite and Creative Cloud programs such as Photoshop, InDesign, Illustrator, Adobe Professional and Adobe Reader.
• - Installation and support of BlueBeam PDF Editor
• - Provide technical support for other Microsoft programs and services such as OneDrive, Teams and other Office 365 cloud tools and services.
• - Participate and assist in hardware and software rollout projects. Hardware and software rollout involves planning and coordination with the rest of the Service desk group, Project Manager, Management, and other Contractors. Hardware and software rollouts are preferably to be done with little or no downtime to the users.
• - Troubleshoot, research, document and communicate with the Infrastructure group issues beyond the scope of knowledge or expertise of the IT Support Specialist II that affect user uptime and productivity.
• - Serve as liaison to the Service desk group communicating with the Infrastructure group more complex and involved issues.
• - Collaborate with Service desk Team and promote learning and improvement of skills.
• - Assist in creation and maintenance of computer procedures and processes.
• - Assist with auditing and managing of computer equipment and other network related assets such as routers, switches, internet lines, and wireless cards.
• - Responsible for completing and following through with a list of assigned tasks and projects within specified timelines.

IT Support Specialist II

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Deposit Specialist

• Define and execute the enterprise infrastructure strategy and multi-year technology roadmap across cloud, data center, network, compute, storage, virtualization, edge, and platform services.
• Lead the modernization and continuous improvement of infrastructure capabilities, including cloud transformation, SD-WAN, automation, observability, container platforms, hyper-converged infrastructure, and edge computing technologies.
• Provide strategic and operational leadership for a global 24/7 infrastructure environment supporting business-critical and customer-facing systems across geographically distributed locations.
• Establish and enforce engineering, operational, architectural, and service delivery standards to ensure scalability, resiliency, performance, and security across the infrastructure portfolio.
• Own enterprise infrastructure availability, operational performance, incident response, problem management, root cause analysis, disaster recovery, and business continuity planning.
• Define, monitor, and report on KPIs, SLAs, SLOs, and operational health metrics, driving accountability and continuous service improvement across the organization.
• Lead the evolution of infrastructure and platform services toward an infrastructure-as-a-product model, enabling scalable, secure, and self-service capabilities that accelerate application delivery and operational efficiency.
• Champion automation, infrastructure-as-code, policy-as-code, and operational standardization to reduce manual effort, improve consistency, and increase delivery speed.
• Partner closely with Engineering, Cybersecurity, Product, and business leaders to ensure infrastructure services align with enterprise priorities, security standards, and operational objectives.
• Ensure infrastructure platforms are secure by design through strong identity management, segmentation, patching, hardening, encryption, monitoring, and zero-trust principles.
• Lead and develop high-performing global infrastructure teams across internal and offshore support models, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Drive operational maturity through investments in observability, capacity planning, reliability engineering, proactive monitoring, and service management best practices.
• Oversee vendor relationships, managed services providers, cloud partners, telecommunications providers, and strategic technology suppliers to ensure performance, accountability, innovation, and cost effectiveness.
• Manage infrastructure financial planning, budgeting, forecasting, and cost optimization efforts, including cloud and platform spend management.
• Lead infrastructure integration activities related to mergers, acquisitions, divestitures, and enterprise transformation initiatives.
• Provide executive-level reporting, operational updates, risk visibility, and strategic recommendations to senior leadership.

Director, IT Infrastructure – Operations

• Lead complex audits from end to end, ensuring quality, insight, and alignment with business risk priorities.
• Play a key role in mentoring junior team members and fostering a culture of growth and accountability.
• Co-develop and maintain internal audit processes in alignment with the Institute of Internal Auditors International Professional Practice Framework.
• Lead the development and execution of a risk-based audit plan.
• Collaborate with business management to define the scope and objectives for each audit.
• Manage the relationship with outsourced internal audit service providers.
• Perform quality assurance reviews of audit work papers and reports.
• Conduct internal reviews of business processes, risk management practices, and control frameworks.

Internal Audit Manager

• Support credit risk management of the Travel Cobrand portfolios
• Responsible for Credit Risk reporting and analysis
• Identify and manage consumer credit risk across all components of the cardholder life-cycle through data gathering and analytics
• Prepare and present client facing and leadership team presentations
• Drive enhanced strategies, using champion/challenger leanings to manage credit and fraud risk
• Provide analytics and input for deal and promotional pricing activities
• Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs
• Maintain effective and credible challenge of critical decisions and business processes

AVP, Portfolio Credit Manager

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Lead development and execution of enterprise architecture strategy aligned to business and digital transformation objectives.
• Establish target-state architecture models across infrastructure, networking, security, quality, and observability domains.
• Serve as a trusted advisor to senior executives, principals, and engineering teams.
• Drive enterprise-wide architecture governance, standards, reference architectures, and technology lifecycle management best practices.
• Facilitate architecture review boards (ARB), technology governance councils, and strategic planning forums.

• Manages Information Technology Infrastructure and/or Physical Infrastructure related projects.
• Be well-versed in life cycle and project management methodologies.
• Tracks and reports capital project scope, schedule, cost parameters.
• Identifies, tracks, mitigates, and reports risks and issues.
• Facilitate problem-solving discussions with large, diverse stakeholder groups.
• Communicates project status using project management tools

IT Infrastructure Project Manager

• Make Safety the number one priority in the business unit.
• Develop and implement execution plan to maximize overall business objectives, and ensure maximum profitability.
• Manage the Services team to maintain, embrace and enforce the company's Core Values and to lead by example.
• Communicate with Corporate Operations to identify, manage and share overall Best Practices and project resources.
• Hiring and disciplinary duties.
• Meet or exceed growth goals.
• Manage Key Performance Indicators (safety, financial expectations, accurate forecasting, AR management, personnel development, sales team performance).
• Providing key leadership direction for operations within the business unit to ensure a cohesive team.
• Evaluate local performance, for customer satisfaction and provide leadership for performance enhancement and proactive resolution of issues.

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Telecommunications, Audio Visual Specialist – IT Infrastructure

Operations Systems Support Specialist

IT Support Technician

IT Help Desk Technician

Help Desk Intern

IT Support Technician

Operations Analyst II – Help Desk Technician

Senior Enterprise Architect

OSP Permit Specialist I

Public Benefit Specialist

Lead Enterprise Architect

IT Support Specialist II

Deposit Specialist

Director, IT Infrastructure – Operations

Internal Audit Manager

AVP, Portfolio Credit Manager

Claims Compliance Audit Specialist

Lead Enterprise Architect

IT Infrastructure Project Manager

Business Unit Manager – Commercial HVAC