IT Support

• Leading and managing the workstation support/help desk team, ensuring timely and effective support for end users across multiple office sites;
• Troubleshooting and supporting PCs, network communications, agency applications, and telecommunications systems;
• Overseeing the operation and maintenance of end-user computing devices, printers, storage devices, mobile devices, and VoIP/collaboration tools;
• Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and serve as Microsoft 365 global administrator;
• Directing identity and access management processes across enterprise systems including Microsoft Entra ID (Azure AD);
• Ensuring alignment between IT services and business objectives through strong stakeholder relationships;
• Maintaining accurate IT inventory records and ensuring quality management of services with a focus on continuous improvement;
• Maintaining technical documentation, system images, patching schedules, and IT inventory;
• Traveling to remote offices across Florida to provide on-site IT support;
• Supervising and motivating IT support staff, managing vendors, and overseeing technology projects and budgets.

Help Desk Manager

• Oversees AI system projects and/or programs of a complex nature
• Brings project management discipline to Enterprise AI projects
• Coordinates across engineering, product, data, and partners to move evolving AI work into structured, deliverable execution
• Assembles and leads the project team
• Identifies appropriate resources needed
• Develops schedules to ensure completion of AI delivery projects
• Manages stakeholder partnerships and mitigates risks
• Familiar with the system scope and project objectives
• Oversees the interdependencies and integration of interrelated AI projects
• Sets strategies and leads program execution to deliver longer-term business value
• Applies working knowledge of AI/ML delivery concepts
• Partners effectively with product management and engineering stakeholders to translate technical direction into structured delivery plans

Senior IT Project Manager, Enterprise AI Delivery

• Serve as the primary author and communicator for customer-facing alerts.
• Actively track, assign, and route incoming tickets within the centralized queue.
• Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire.
• Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults.
• Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.

Senior IT Customer Support

• Provide Tier I and II technical support in an around-the-clock environment, including after-hours support on holidays and weekends
• Manage and resolve Help Desk tickets in a fast-paced setting, adhering to Service Level Agreement (SLA) guidelines
• Monitor and address incidents reported by end-users, escalating to the appropriate teams or leadership as necessary
• Collaborate closely with engineering and management teams while maintaining professional and clear communication
• Identify and implement needed resolutions or workarounds for technical issues in a structured manner
• Use tools such as Jira and Confluence for tracking incidents and documenting processes
• Prepare thorough shift handover reports to ensure the seamless flow of operations between shifts
• Adapt swiftly to evolving technologies and environments, while adhering to security and organizational protocols
• Work within classified facilities upon hiring, while maintaining compliance with DoD standards and security clearances

Help Desk Specialist

• Provide first-level technical support to hospital staff, clinicians, and departments
• Ensure uninterrupted use of computer systems, applications, and network resources
• Promptly resolve technical issues in a fast-paced healthcare environment

Help Desk Specialist – Part-Time

• Provide polite, professional, and responsive customer service.
• Provide daily face-to-face support to U.S. military and civilian personnel, NATO military personnel, NATO Partner Nations, international students, and host nation civilians.
• Provide first-contact and incident resolution to customers with hardware, software, and application problems.
• Attempt to resolve as many incidents as possible during first contact or at Tier I.
• Escalate detailed incidents efficiently to Tier II or Tier III support as required.
• Provide remote end-user software troubleshooting and support.
• Provide follow-up actions with customers to ensure resolution of incidents or requests.
• Provide advice and training to end users.
• May provide desk-side support to users.
• Remotely configure and upgrade computer software.
• Analyze customer needs to determine functional and cross-functional requirements.
• Manage the functionality and efficiency of a group of computers running on one or more operating systems.
• Maintain the integrity and security of systems.
• Support users with completing requests for deployment of new services, as required.
• Maintain system documentation.
• Develop and monitor policies and standards for allocation related to the use of computing resources.
• Adhere to the principles, methods, and techniques used in network administration and support.
• Apply comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
• Maintain current knowledge of relevant technologies as assigned.
• Maintain and enhance knowledge of related hardware and software.
• Provide guidance and work leadership to less experienced technicians and may have limited supervisory responsibilities.
• Participate in special projects as required.

Help Desk Technician

• Work in a high-energy team, writing code using best engineering practices.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus.
• Analyze, implement, test, document and maintain new and current software applications.
• Assist in estimating and planning throughout the software development life cycle.
• Support people and process improvement strategies for the organization.
• Deliver solutions adhering to the software architecture strategy, coding standards, and organizational policies and procedures.

Software Engineer

• Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals
• Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools)
• Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary
• Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists
• Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools
• Provides support to the System Administrator, Security Analyst, and other technicians on security and/or network issues
• Assist users with password resets and account lockouts, maintaining a secure password reset process
• Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors
• Configure new employee devices with necessary software, accounts, and security settings
• Maintain and deploy standardized system images for consistent configuration across devices
• Perform basic hardware troubleshooting and diagnostics
• Replace defective components like HDDs, RAM, and keyboards
• Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts
• Maintain accurate IT asset management
• Coordinate secure data wiping and proper disposal of retired hardware
• Other duties as assigned.

IT Helpdesk Technician

• Serve as the primary IT point of contact for Empowered Independence users
• Manage and support user onboarding/offboarding processes, including account provisioning, access requests, and system setup
• Act as an advocate for users by identifying recurring issues and partnering with IT teams to improve service delivery outcomes
• Handle general IT inquiries and issue resolution, ensuring timely and effective service delivery by monitoring key service metrics and driving continuous improvement
• Partner with Service Desk and Infrastructure teams to escalate and resolve complex technical issues
• Build strong relationships with users to understand needs and improve IT service delivery
• Identify opportunities for process improvement, automation, and standardization
• Assist in developing knowledge base documentation and user training materials
• Support IT projects impacting Empowered Independence users, including migrations, upgrades, and tool rollouts
• Monitor ticket aging, service performance, and user satisfaction metrics to ensure timely resolution and continuous improvement
• Ensure compliance with security, governance, and corporate IT policies

Infrastructure IT Relationship Manager

• Prepare, submit, and track a high volume of permit applications with local and state agencies each week.
• Manage submittals through various Florida building department portals.
• Review permit requirements to ensure compliance with regulations and company policies.
• Respond to comments and corrections, and resolve deficiencies to keep applications moving toward approval.
• Maintain detailed records of permits, approvals, and related documentation.
• Communicate with municipal departments and regulatory agencies to resolve permitting issues.
• Assist project managers and clients in navigating the permitting process.
• Coordinate documentation, plans, and supporting materials to ensure complete, first-pass submittals.

Permit Technician – Single Trade Submittals

• Resolve advanced hardware, software, network, and system issues escalated from Level 1 and Level 2 support.
• Administer and maintain Microsoft Windows, Microsoft 365, Active Directory, user accounts, and system access.
• Monitor network performance, backups, security, and system availability.
• Install, configure, and maintain computers, software, and peripheral devices.
• Coordinate with third-party vendors for software implementation, support, and troubleshooting.
• Document technical solutions and maintain IT procedures.
• Mentor junior Help Desk technicians and assist with escalated support requests.
• Support IT projects, system upgrades, and technology improvements.
• Ensure compliance with company IT policies and security standards.

Help Desk Agent, Level 3

• Maintain accurate inventory records for IT hardware, peripherals, and related equipment, including asset status, location, assignment, and lifecycle stage.
• Configure, prepare, asset tag, package, and deploy IT devices and equipment in accordance with established standards and procedures.
• Coordinate the receiving, storage, movement, pickup, delivery, and shipment of IT assets between corporate, warehouse, and field locations.
• Partner with IT technicians, procurement, facilities, and internal business teams to fulfill equipment requests and support new hire, replacement, refresh, and project-related device needs.
• Track incoming requests, work activities, fulfillment status, and related updates through designated ticketing and asset management systems.
• Perform quality checks on returned equipment to determine reuse eligibility, repair needs, redeployment readiness, or retirement requirements.
• Support inventory audits, reconciliation activities, and reporting related to asset utilization, availability, and equipment movement.
• Maintain an organized, safe, and orderly warehouse and storage environment while following appropriate handling, labeling, and documentation practices.
• Collaborate with cross-functional teams to define, update, and follow equipment standards, deployment procedures, and operational workflows.
• Identify opportunities to improve logistics, inventory, and asset management processes to increase accuracy, efficiency, and service delivery.
• Operate effectively in a warehouse-style environment and assist with equipment handling, staging, and transportation as needed.

IT Logistics Specialist

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Identify and evaluate opportunities within Distribution, Transmission, Substations, EV Infrastructure, Battery Energy Storage Systems (BESS), Renewable Energy and other utility-related markets.
• Establish market priorities and recommend expansion into new geographic regions, service offerings and customer segments.
• Monitor industry trends, utility capital improvement programs, and regulatory developments to identify future opportunities.
• Build and maintain strategic relationships with utilities, EPC contractors, developers, municipalities, engineering firms, and key industry stakeholders.
• Lead client engagement efforts, including presentations, capability meetings, networking events, and industry conferences.
• Develop and maintain a robust pipeline of qualified opportunities aligned with the company's strategic objectives.
• Serve as the technical business development lead for the Power Business Unit.
• Communicate the company's capabilities with confidence and credibility to clients and industry partners.

Power Business Unit Manager

• The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort
• This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms
• The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements
• Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT
• Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows
• Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations
• Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets
• Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues
• Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover
• Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting
• Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems
• Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths
• Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations
• Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review
• Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets
• Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals
• Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms.

IT Gaming Manager – Casino Experience Required

• Responsible for managing, supporting, and maintaining operations for hardware, software, telephone, infrastructure, and electronic health management system to ensure reliable functioning, availability, and security of information systems.
• Provides consultation to field support staff and professional staff.
• Maintains all aspects of computer hardware, software applications, and phone systems.
• Prioritizes and provides end-user IT and EHR support by utilizing the agency help desk system.
• Setup network and EHR users.
• Create and monitor help desk, equipment inventory, and EHR reports.
• Procures computer supplies.
• Provides consultation and training to agency staff regarding operation of the IT and EHR system.
• Provides data analysis using EHR business intelligence tool to agency directors, supervisors, and staff.
• Communicates and facilitates the functions of the EHR system to field personnel.
• Manages the proper assignments and maintenance of security rights in EHR system.
• Provides standby duty as assigned.
• Performs other reasonable and related duties as assigned.

IT-EHR Support Specialist

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Manage the product vision, roadmap, and backlog for Portfolio and Project Management technology platforms
• Collaborate with R&D, Supply Chain, and cross-functional teams
• Lead prioritization decisions to balance business value, compliance, and delivery timelines
• Monitor product outcomes and KPIs for measurable value
• Drive continuous improvement of portfolio management processes, tools, and governance

IT Manager – Portfolio Management, PLM

• Own the product vision, roadmap, and backlog for Portfolio and Project Management technology platforms
• Partner with R&D, Supply Chain, and other teams to gather requirements
• Lead prioritization decisions to balance business value, compliance, and timelines
• Serve as the primary point of accountability for product performance and lifecycle management
• Collaborate with development teams to support agile delivery
• Drive continuous improvement of portfolio management processes and tools

• Leads and assist with oversight of proposal activities, including leading proposal support staff teams
• Manages proposal schedules and deadlines, develops proposal outline, and partners with the pursuit champion to monitor the progress of proposals
• Leads and writes qualification packages, proposals and leave behind material for pursuits
• Collaborates with technical staff and writes/reviews/edits original content for clarity, compliance and key messages
• Works with pursuit teams to develop pursuit strategies, including partnering with national resources to drive HNTB’s sales approach, providing business intelligence on clients, competitors and HNTB
• Organizes and may facilitate pursuit strategy meetings
• Leads the pursuit team on presentation phase, including presentation coaching
• Organizes and coaches technical staff in presentation phase
• May lead strategic initiatives

IT Support jobs in Florida

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Help Desk Manager

Senior IT Project Manager, Enterprise AI Delivery

Senior IT Customer Support

Help Desk Specialist

Help Desk Specialist – Part-Time

Help Desk Technician

Software Engineer

IT Helpdesk Technician

Infrastructure IT Relationship Manager

Permit Technician – Single Trade Submittals

Help Desk Agent, Level 3

IT Logistics Specialist

IT Operations Project Manager

Power Business Unit Manager

IT Gaming Manager – Casino Experience Required

IT-EHR Support Specialist

Senior IT Project Manager

IT Manager – Portfolio Management, PLM

IT Manager – Portfolio Management, PLM

Marketing Pursuit Manager – Proposal Development