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IT-EHR Support Specialist
Tri-County Human Services, Inc.IT-EHR Support Specialist responsible for managing and maintaining electronic health systems. Providing support, training, and consultation for field staff and ensuring system reliability.
About the role
Key responsibilities & impact- Responsible for managing, supporting, and maintaining operations for hardware, software, telephone, infrastructure, and electronic health management system to ensure reliable functioning, availability, and security of information systems.
- Provides consultation to field support staff and professional staff.
- Maintains all aspects of computer hardware, software applications, and phone systems.
- Prioritizes and provides end-user IT and EHR support by utilizing the agency help desk system.
- Setup network and EHR users.
- Create and monitor help desk, equipment inventory, and EHR reports.
- Procures computer supplies.
- Provides consultation and training to agency staff regarding operation of the IT and EHR system.
- Provides data analysis using EHR business intelligence tool to agency directors, supervisors, and staff.
- Communicates and facilitates the functions of the EHR system to field personnel.
- Manages the proper assignments and maintenance of security rights in EHR system.
- Provides standby duty as assigned.
- Performs other reasonable and related duties as assigned.
Requirements
What you’ll need- An associate degree in computer programming, computer science, management information systems (Information Technology), or a closely related course of study, from an accredited college or university;
- Five (5) years of full-time professional experience in a position which utilized the skills/knowledge acquired during the course of study.
- Individual must be able to demonstrate proficiency of learned or acquired skills.
- Proficient in the use of all Microsoft Office applications.
- Requires the ability to work independently, make appropriate decisions and to consistently exercise discretion and independent judgment.
Benefits
Comp & perks- This position qualifies for short and long-term telecommuting per policy 100.027 Telecommuting Guidelines
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EHR System ManagementData AnalysisIT SupportNetwork SetupComputer Hardware MaintenanceSoftware Application ManagementHelp Desk ManagementEquipment Inventory MonitoringProcurement of Computer SuppliesSecurity Rights Management
Soft Skills
Independent Decision-MakingDiscretion and JudgmentCommunication SkillsTraining and Consultation