IT-EHR Support Specialist

Tri-County Human Services, Inc.

IT-EHR Support Specialist responsible for managing and maintaining electronic health systems. Providing support, training, and consultation for field staff and ensuring system reliability.

Posted 7/10/2026full-timeLakeland • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and supporting IT operations, including hardware, software, and electronic health record (EHR) systems. Proficient in data analysis and providing training and consultation to staff on IT and EHR functionalities.

Highest-signal resume keywords

EHR System ManagementData Analysis Using EHR ToolsMicrosoft Office ProficiencyIT Support and ConsultationNetwork User Setup

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR System ManagementData AnalysisIT SupportNetwork SetupComputer Hardware MaintenanceSoftware Application ManagementHelp Desk ManagementEquipment Inventory MonitoringProcurement of Computer SuppliesSecurity Rights Management

Soft Skills

Independent Decision-MakingDiscretion and JudgmentCommunication SkillsTraining and Consultation

Tools & Technologies

EHR Business Intelligence ToolHelp Desk SystemComputer HardwareSoftware ApplicationsTelephone Systems

Industry Keywords

Information TechnologyElectronic Health RecordHealth Management SystemsField SupportProfessional Staff Consultation

About the role

Key responsibilities & impact

Responsible for managing, supporting, and maintaining operations for hardware, software, telephone, infrastructure, and electronic health management system to ensure reliable functioning, availability, and security of information systems.
Provides consultation to field support staff and professional staff.
Maintains all aspects of computer hardware, software applications, and phone systems.
Prioritizes and provides end-user IT and EHR support by utilizing the agency help desk system.
Setup network and EHR users.
Create and monitor help desk, equipment inventory, and EHR reports.
Procures computer supplies.
Provides consultation and training to agency staff regarding operation of the IT and EHR system.
Provides data analysis using EHR business intelligence tool to agency directors, supervisors, and staff.
Communicates and facilitates the functions of the EHR system to field personnel.
Manages the proper assignments and maintenance of security rights in EHR system.
Provides standby duty as assigned.
Performs other reasonable and related duties as assigned.

Requirements

What you’ll need

An associate degree in computer programming, computer science, management information systems (Information Technology), or a closely related course of study, from an accredited college or university;
Five (5) years of full-time professional experience in a position which utilized the skills/knowledge acquired during the course of study.
Individual must be able to demonstrate proficiency of learned or acquired skills.
Proficient in the use of all Microsoft Office applications.
Requires the ability to work independently, make appropriate decisions and to consistently exercise discretion and independent judgment.

Benefits

Comp & perks

This position qualifies for short and long-term telecommuting per policy 100.027 Telecommuting Guidelines