Tri-County Human Services, Inc.

IT Support

• Responsible for managing, supporting, and maintaining operations for hardware, software, telephone, infrastructure, and electronic health management system to ensure reliable functioning, availability, and security of information systems.
• Provides consultation to field support staff and professional staff.
• Maintains all aspects of computer hardware, software applications, and phone systems.
• Prioritizes and provides end-user IT and EHR support by utilizing the agency help desk system.
• Setup network and EHR users.
• Create and monitor help desk, equipment inventory, and EHR reports.
• Procures computer supplies.
• Provides consultation and training to agency staff regarding operation of the IT and EHR system.
• Provides data analysis using EHR business intelligence tool to agency directors, supervisors, and staff.
• Communicates and facilitates the functions of the EHR system to field personnel.
• Manages the proper assignments and maintenance of security rights in EHR system.
• Provides standby duty as assigned.
• Performs other reasonable and related duties as assigned.

IT-EHR Support Specialist