Senior IT Customer Support

KBR, Inc.

Support Desk Analyst providing remote IT support for KBR’s National Security Solutions team. Collaborating in a dynamic environment, ensuring optimal operation of defense systems.

Posted 7/22/2026full-timeNiceville • Arizona, Florida, Maryland, Nevada, Virginia • 🇺🇸 United StatesSenior💰 $110,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in remote IT support, including troubleshooting operating system errors and application anomalies, while maintaining exceptional service delivery standards. Proficient in managing user accounts and permissions within Active Directory and enterprise identity vaults.

Highest-signal resume keywords

Remote IT SupportActive Directory ManagementService Delivery ExcellenceU.S. Department of Defense Secret Security ClearanceTroubleshooting Operating System Errors

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Helpdesk SupportService Desk OperationsRemote Control SoftwareDiagnostic UtilitiesApplication DeploymentNetwork Device TroubleshootingAccount ModificationPassword ResetsGroup Permission ChangesOperating System Troubleshooting

Soft Skills

Exceptional CommunicationProfessionalismCustomer Service Orientation

Tools & Technologies

Remote Control SoftwareDiagnostic UtilitiesActive DirectoryEnterprise Identity Vaults

Certifications & Qualifications

U.S. Department of Defense Secret Security Clearance

Industry Keywords

Centralized IT SupportService DeskHelpdeskOperational IT Support

About the role

Key responsibilities & impact

Serve as the primary author and communicator for customer-facing alerts.
Actively track, assign, and route incoming tickets within the centralized queue.
Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire.
Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults.
Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.

Requirements

What you’ll need

Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational IT support environments.
Must hold and be able to maintain an active U.S. Department of Defense Secret Security Clearance at the time of application.
Ability to lift and move equipment up to 25 lbs for localized logistics, hardware delivery verifications, or facility upkeep.
Demonstration of exceptional service delivery and adherence to professional communications standards across all remote support mechanisms.

Benefits

Comp & perks

Professional development opportunities
Flexible work arrangements