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Osaic

Infrastructure IT Relationship Manager

Osaic

Infrastructure IT Relationship Manager supporting Empowered Independence users as primary liaison with IT teams. Ensuring delivery of reliable technology services and improving user experience through collaboration.

Posted 7/17/2026full-timeAtlanta • Arizona, Florida, Minnesota, New York • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and service delivery, with a strong focus on user account management, process improvement, and compliance with IT policies. Proven ability to build relationships with users and enhance service delivery through effective communication and collaboration.

Highest-signal resume keywords
IT Support ExperienceUser Account ManagementITSM Tools ProficiencyEnd-User Computing KnowledgeProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
User OnboardingAccount ProvisioningIssue ResolutionService DeliveryTicket Monitoring
Soft Skills
User AdvocacyRelationship BuildingCommunication
Tools & Technologies
Active DirectoryAzure ADServiceNowMicrosoft Office Suite
Industry Keywords
IT PoliciesGovernanceContinuous ImprovementService Metrics

Tech Stack

Tools & technologies
AzureITSMServiceNow

About the role

Key responsibilities & impact
  • Serve as the primary IT point of contact for Empowered Independence users
  • Manage and support user onboarding/offboarding processes, including account provisioning, access requests, and system setup
  • Act as an advocate for users by identifying recurring issues and partnering with IT teams to improve service delivery outcomes
  • Handle general IT inquiries and issue resolution, ensuring timely and effective service delivery by monitoring key service metrics and driving continuous improvement
  • Partner with Service Desk and Infrastructure teams to escalate and resolve complex technical issues
  • Build strong relationships with users to understand needs and improve IT service delivery
  • Identify opportunities for process improvement, automation, and standardization
  • Assist in developing knowledge base documentation and user training materials
  • Support IT projects impacting Empowered Independence users, including migrations, upgrades, and tool rollouts
  • Monitor ticket aging, service performance, and user satisfaction metrics to ensure timely resolution and continuous improvement
  • Ensure compliance with security, governance, and corporate IT policies

Requirements

What you’ll need
  • 3+ years of experience in IT support, service delivery, or relationship management
  • Strong knowledge of end-user computing environments (Windows, laptops, mobile devices)
  • Experience with user account management (Active Directory/Azure AD)
  • Familiarity with ITSM tools (e.g., ServiceNow or similar)
  • Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)

Benefits

Comp & perks
  • health, vision, dental insurance
  • 401k
  • paid time away
  • volunteer days
  • annual performance-based bonus