Help Desk Technician

The Amatriot Group

Help Desk Technician providing Tier 0 and Tier I support at MacDill AFB, Florida. Responsible for customer service, incident resolution, and systems administration tasks.

Posted 7/18/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing customer service and technical support, including troubleshooting hardware and software issues, while maintaining system integrity and security. Possesses strong teamwork and communication skills to effectively collaborate with diverse personnel and manage IT infrastructure services.

Highest-signal resume keywords

Customer ServiceTechnical SupportTroubleshooting Connectivity IssuesSecurity+ CE CertificationDoD 8570 Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingIncident ResolutionRemote Software SupportSystem DocumentationNetwork AdministrationDNSDHCPComputer ConfigurationIT Infrastructure ServicesEnd-User Training

Soft Skills

TeamworkAttention to DetailAdaptabilityCustomer Relationship ManagementLeadership

Certifications & Qualifications

Security+ CEIAT Level II

Industry Keywords

U.S. Military SupportNATOIncident ManagementClient Site WorkShift Work

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Provide polite, professional, and responsive customer service.
Provide daily face-to-face support to U.S. military and civilian personnel, NATO military personnel, NATO Partner Nations, international students, and host nation civilians.
Provide first-contact and incident resolution to customers with hardware, software, and application problems.
Attempt to resolve as many incidents as possible during first contact or at Tier I.
Escalate detailed incidents efficiently to Tier II or Tier III support as required.
Provide remote end-user software troubleshooting and support.
Provide follow-up actions with customers to ensure resolution of incidents or requests.
Provide advice and training to end users.
May provide desk-side support to users.
Remotely configure and upgrade computer software.
Analyze customer needs to determine functional and cross-functional requirements.
Manage the functionality and efficiency of a group of computers running on one or more operating systems.
Maintain the integrity and security of systems.
Support users with completing requests for deployment of new services, as required.
Maintain system documentation.
Develop and monitor policies and standards for allocation related to the use of computing resources.
Adhere to the principles, methods, and techniques used in network administration and support.
Apply comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
Maintain current knowledge of relevant technologies as assigned.
Maintain and enhance knowledge of related hardware and software.
Provide guidance and work leadership to less experienced technicians and may have limited supervisory responsibilities.
Participate in special projects as required.

Requirements

What you’ll need

BA/BS degree - Additional years of experience may be substituted for the degree.
3 years of experience required.
2+ years of experience with common IT infrastructure services, including DNS, DHCP, and troubleshooting connectivity issues.
Strong teamwork skills, including the ability to coordinate with many different work centers.
Strong and professional customer relationship skills.
Attention to detail and ability to adapt to a changing environment.
Must meet DoD 8570 requirements and be eligible for IAT Level II access upon hire for positions with elevated privileges.
Must possess and maintain active Security+ CE certification.
Must complete computing environment training within 2 weeks of hire.
Professional certification in one or more specific technologies may be required, depending on job assignment.
Must possess and maintain a Secret clearance.
This position requires shift work, which could include day, afternoon, or night shifts, as well as weekends and holidays.
Work is typically performed at client site locations, requiring proper safety precautions.
Work may require some physical effort in handling light materials, boxes, or equipment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The Amatriot Group Website LinkedIn All Job Openings 201 - 500 employees Founded 2011 🎯 Recruiter 🏛️ Government 🔒 Cybersecurity Recruitment
Government
Cybersecurity The Amatriot Group is a talent solutions firm that provides technology and staffing services to federal and commercial clients, with a strong focus on intelligence, defense, and national security missions. Since 2011 it has delivered mission-critical IT support—including IT administration, cloud architecture/DevOps, data analytics and architecture, engineering and technical training, and cybersecurity—rapidly filling workforce gaps in highly secure environments and meeting compliance requirements such as CMMC Level 2. The company emphasizes speed-to-market staffing, veteran and internal workforce programs, and a culture focused on employee development and retention. Help Desk Technician 🔥 1 hour ago 🏢 Tampa – Onsite 💵 $50k - $53k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide polite, professional, and responsive customer service.
Provide daily face-to-face support to U.S. military and civilian personnel, NATO military personnel, NATO Partner Nations, international students, and host nation civilians.
Provide first-contact and incident resolution to customers with hardware, software, and application problems.
Attempt to resolve as many incidents as possible during first contact or at Tier I.
Escalate detailed incidents efficiently to Tier II or Tier III support as required.
Provide remote end-user software troubleshooting and support.
Provide follow-up actions with customers to ensure resolution of incidents or requests.
Provide advice and training to end users.
May provide desk-side support to users.
Remotely configure and upgrade computer software.
Analyze customer needs to determine functional and cross-functional requirements.
Manage the functionality and efficiency of a group of computers running on one or more operating systems.
Maintain the integrity and security of systems.
Support users with completing requests for deployment of new services, as required.
Maintain system documentation.
Develop and monitor policies and standards for allocation related to the use of computing resources.
Adhere to the principles, methods, and techniques used in network administration and support.
Apply comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
Maintain current knowledge of relevant technologies as assigned.
Maintain and enhance knowledge of related hardware and software.
Provide guidance and work leadership to less experienced technicians and may have limited supervisory responsibilities.
Participate in special projects as required. 🎯 Requirements
BA/BS degree - Additional years of experience may be substituted for the degree.
3 years of experience required.
2+ years of experience with common IT infrastructure services, including DNS, DHCP, and troubleshooting connectivity issues.
Strong teamwork skills, including the ability to coordinate with many different work centers.
Strong and professional customer relationship skills.
Attention to detail and ability to adapt to a changing environment.
Must meet DoD 8570 requirements and be eligible for IAT Level II access upon hire for positions with elevated privileges.
Must possess and maintain active Security+ CE certification.
Must complete computing environment training within 2 weeks of hire.
Professional certification in one or more specific technologies may be required, depending on job assignment.
Must possess and maintain a Secret clearance.
This position requires shift work, which could include day, afternoon, or night shifts, as well as weekends and holidays.
Work is typically performed at client site locations, requiring proper safety precautions.
Work may require some physical effort in handling light materials, boxes, or equipment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Project Manager 🕒 4 days ago Sunshine Enterprise USA 51 - 200 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Senior IT Project Manager leading technical teams for project delivery in IT. Responsible for ensuring projects are completed on time and within scope. 🏢 Tampa – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support IT Project Manager 🕒 July 5 Sunshine Enterprise USA 51 - 200 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Senior IT Project Manager leading technical teams to ensure successful delivery of IT projects for Sunshine Enterprise USA. Overseeing project execution and mentoring project staff in Tampa, FL. 🏢 Tampa – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs