IT Helpdesk Technician

Sidus Space

IT Helpdesk Technician for Sidus Space installing and supporting computer systems and peripherals. Diagnose issues and provide technical assistance with hardware and software for users in Cape Canaveral, FL.

Posted 7/17/2026full-timeCape Canaveral • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting hardware, software, and network issues while providing exceptional customer service. Proficient in configuring devices, managing Active Directory, and maintaining IT asset management.

Highest-signal resume keywords

Desktop Support ExperienceOffice 365 SuiteActive DirectoryPowerShell ScriptingHardware Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDevice ConfigurationActive Directory ManagementHardware ReplacementNetwork Printer SupportSystem ImagingPassword Reset ManagementData WipingRemote Access SupportApplication Installation

Soft Skills

Customer ServiceProblem SolvingTeam CollaborationSelf-StarterIndependent Work

Tools & Technologies

Remote Access ToolsVideo Conferencing ToolsCollaboration ToolsSound SystemsProjectors

Industry Keywords

IT Asset ManagementCorporate EnvironmentDesktop SupportNetwork ConnectivityTroubleshooting Techniques

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals
Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools)
Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary
Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists
Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools
Provides support to the System Administrator, Security Analyst, and other technicians on security and/or network issues
Assist users with password resets and account lockouts, maintaining a secure password reset process
Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors
Configure new employee devices with necessary software, accounts, and security settings
Maintain and deploy standardized system images for consistent configuration across devices
Perform basic hardware troubleshooting and diagnostics
Replace defective components like HDDs, RAM, and keyboards
Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts
Maintain accurate IT asset management
Coordinate secure data wiping and proper disposal of retired hardware
Other duties as assigned.

Requirements

What you’ll need

High School diploma or equivalent
1-3 years of desktop support experience in a business or corporate environment
Knowledge of Office 365 Suite, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements
Experience with network printers
Ability to work independently and as part of a team
Self-starter, capable of independent problem solving
Excellent customer service skills.

Benefits

Comp & perks

Competitive salary
Best-in-Class benefit program with a generous employer paid portion
401(k) matching on Day ONE
Jeans every day
Regular onsite food trucks
5 free company t-shirts for Manufacturing Staff
Paid Time Off - Up to 4 weeks of vacation, 5 sick days, and 11 paid holidays – 5 of which can be floated
Adjustable stand-up desks
Employee referral bonus program
Educational assistance and professional training opportunities
Company golf outings and other social events