Sidus Space

IT Support

• Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals
• Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools)
• Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary
• Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists
• Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools
• Provides support to the System Administrator, Security Analyst, and other technicians on security and/or network issues
• Assist users with password resets and account lockouts, maintaining a secure password reset process
• Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors
• Configure new employee devices with necessary software, accounts, and security settings
• Maintain and deploy standardized system images for consistent configuration across devices
• Perform basic hardware troubleshooting and diagnostics
• Replace defective components like HDDs, RAM, and keyboards
• Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts
• Maintain accurate IT asset management
• Coordinate secure data wiping and proper disposal of retired hardware
• Other duties as assigned.

IT Helpdesk Technician

Full-stack Engineer

• Develop highly reliable software solutions based on the needs of the Engineering Team and mission.
• Collaborate with Engineering Team on architecture, design and code review.
• Build prototypes to prove key design concepts and qualifying technical constraints.
• Find efficient solutions to user issues and problems with software.
• Testing systems for conformance to standards and specifications.
• Verify compliance to applicable standards and other approved documentation.
• Serve as the technical authority supporting projects to include the evaluation of newly developed approaches used to formulate programming or systems specifications.
• Communicate professionally and effectively with internal and external customers.
• Adhere to all Quality Management Systems standards and procedures.
• Treat all team members with respect and dignity ensuring a collaborative culture is continually developed and maintained.
• Other duties as assigned

IT Helpdesk Technician

Senior Software Engineer