Help Desk Manager

State of Florida

Help Desk Manager for Florida Gaming Control Commission overseeing workstation support and cloud services. Leading IT team and ensuring efficient support across multiple offices in Florida.

Posted 7/23/2026full-timeTallahassee • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing workstation support teams and cloud infrastructure, with a strong focus on Microsoft Azure, Microsoft 365, and identity management. Proven ability to align IT services with business objectives while ensuring high-quality support and continuous improvement.

Highest-signal resume keywords

Workstation Support ExperienceTeam LeadershipMicrosoft Azure AdministrationIdentity Management (Azure AD)IT Inventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure SupportNetworkingMicrosoft 365 ToolsOperating SystemsTelephony SystemsRemote User SupportTroubleshootingService Quality ImprovementTechnical DocumentationPatching Schedules

Soft Skills

Team MotivationProject ManagementVendor CoordinationStakeholder Relationship Management

Tools & Technologies

Microsoft AzureAmazon Web ServicesMicrosoft Entra IDVoIP ToolsCollaboration Tools

Industry Keywords

IT SupportHelp Desk ManagementCloud ServicesEnd-User ComputingQuality Management

Tech Stack

Tools & technologies

AWSAzureCloudVoIP

About the role

Key responsibilities & impact

Leading and managing the workstation support/help desk team, ensuring timely and effective support for end users across multiple office sites;
Troubleshooting and supporting PCs, network communications, agency applications, and telecommunications systems;
Overseeing the operation and maintenance of end-user computing devices, printers, storage devices, mobile devices, and VoIP/collaboration tools;
Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and serve as Microsoft 365 global administrator;
Directing identity and access management processes across enterprise systems including Microsoft Entra ID (Azure AD);
Ensuring alignment between IT services and business objectives through strong stakeholder relationships;
Maintaining accurate IT inventory records and ensuring quality management of services with a focus on continuous improvement;
Maintaining technical documentation, system images, patching schedules, and IT inventory;
Traveling to remote offices across Florida to provide on-site IT support;
Supervising and motivating IT support staff, managing vendors, and overseeing technology projects and budgets.

Requirements

What you’ll need

Four (4) years of workstation support experience.
A bachelor’s degree in an IT related field from an accredited college or university may substitute for the required experience.
One (1) year of experience in a team lead or managerial role.
Proven experience with infrastructure support, including networking, Azure Active Directory (Entra ID), Microsoft 365 tools, and current operating systems.
Experience leading efforts in infrastructure to include networking, Azure Active Directory (Entra ID), and/or Workstation Support.
Experience with IT inventory management, identity management, and service quality improvement.
Familiarity with cloud services, telephony systems, and remote user support.
Proven history of solving hardware and software problems.
Demonstrated ability to lead teams, manage projects, and coordinate with vendors and contractors.
Willingness and ability to travel extensively across Florida.

Benefits

Comp & perks

Low premium health, dental, vision, life, and supplemental coverage options!
Paid personal time that includes annual leave, sick leave, nine paid holidays, and one personal holiday!
Paid administrative leave for mentoring, volunteering, voting, and more!
Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities!
Retirement plans that include employer contributions!
Deferred compensation plans!
FREE basic life insurance plus additional options for you, your spouse, and children!
Flexible Spending Accounts!
Tuition waivers!