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Help Desk Agent, Level 3
Acorn Stairlifts, Inc.Help Desk Level 3 Agent providing advanced IT support for complex IT issues for approximately 500 employees. Supporting hardware, software, and network troubleshooting with a focus on IT policy compliance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including advanced troubleshooting of hardware, software, and network issues, while ensuring compliance with IT policies and security standards. Proven ability to lead Help Desk teams and mentor junior technicians in a fast-paced environment.
Highest-signal resume keywords
Windows Operating SystemsMicrosoft 365 AdministrationActive Directory ManagementHelp Desk LeadershipTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportNetwork MonitoringSystem AdministrationTechnical DocumentationSoftware InstallationUser Account ManagementSystem UpgradesEnterprise Hardware/SoftwareIT Ticketing SystemsBackup Management
Soft Skills
Communication SkillsOrganizational SkillsCustomer Service SkillsMentoring Skills
Tools & Technologies
Microsoft WindowsMicrosoft 365Active DirectoryNetwork Security ToolsThird-Party Software
Industry Keywords
IT PoliciesSecurity StandardsHelp Desk SupportTechnical SolutionsIT Procedures
About the role
Key responsibilities & impact- Resolve advanced hardware, software, network, and system issues escalated from Level 1 and Level 2 support.
- Administer and maintain Microsoft Windows, Microsoft 365, Active Directory, user accounts, and system access.
- Monitor network performance, backups, security, and system availability.
- Install, configure, and maintain computers, software, and peripheral devices.
- Coordinate with third-party vendors for software implementation, support, and troubleshooting.
- Document technical solutions and maintain IT procedures.
- Mentor junior Help Desk technicians and assist with escalated support requests.
- Support IT projects, system upgrades, and technology improvements.
- Ensure compliance with company IT policies and security standards.
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of five (5) years of IT support experience.
- Minimum of three (3) years of Help Desk leadership or team management experience.
- Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking, and enterprise hardware/software.
- Excellent troubleshooting, communication, organizational, and customer service skills.
- Experience working with third-party software vendors and IT ticketing systems is preferred.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Acorn Stairlifts, Inc. Website LinkedIn All Job Openings 1001 - 5000 employees 🔧 Hardware 👥 B2C Hardware
- B2C Acorn Stairlifts, Inc. is a manufacturer and direct‑to‑consumer provider of mobility stairlifts and installation services that help people with reduced mobility regain independence at home. The company offers straight, curved and outdoor stairlift models, provides free home or virtual surveys, rapid installation and ongoing servicing/aftercare, and markets a StairSafe monitoring feature for remote activity monitoring. Headquartered in Orlando with global operations and a focus on consumer sales and on-premise installation, Acorn emphasizes ease of installation, safety, and affordability. Help Desk Agent, Level 3 Job not on LinkedIn 🔥 26 minutes ago 🏢 Orlando – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Resolve advanced hardware, software, network, and system issues escalated from Level 1 and Level 2 support.
- Administer and maintain Microsoft Windows, Microsoft 365, Active Directory, user accounts, and system access.
- Monitor network performance, backups, security, and system availability.
- Install, configure, and maintain computers, software, and peripheral devices.
- Coordinate with third-party vendors for software implementation, support, and troubleshooting.
- Document technical solutions and maintain IT procedures.
- Mentor junior Help Desk technicians and assist with escalated support requests.
- Support IT projects, system upgrades, and technology improvements.
- Ensure compliance with company IT policies and security standards. 🎯 Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of five (5) years of IT support experience.
- Minimum of three (3) years of Help Desk leadership or team management experience.
- Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking, and enterprise hardware/software.
- Excellent troubleshooting, communication, organizational, and customer service skills.
- Experience working with third-party software vendors and IT ticketing systems is preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Exhibit Technician I 🕒 June 27 Orlando Science Center 51 - 200 📚 Education 🤝 Non-profit 🔬 Science Website LinkedIn All Job Openings Exhibit Technician I responsible for overall maintenance and repair of exhibits at Orlando Science Center. Requires troubleshooting skills and ability to work independently. 🏢 Orlando – Onsite 💵 $0 - $17 / hour 💰 $45k Grant - Orlando Science Center on 2024-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Business Unit Manager – MEP Commercial Construction Projects 🕒 June 26 ENFRA 1001 - 5000 ⚡ Energy 🤝 B2B Website LinkedIn All Job Openings Business Unit Manager leading mechanical and plumbing operations for healthcare and hospitality projects. Responsible for strategy, client relationships, profitability, and team management. 🏢 Orlando – Onsite 💵 $116.9k - $156k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support Business Unit Manager – Commercial HVAC 🕒 May 19 Bernhard 1001 - 5000 ⚡ Energy Website LinkedIn All Job Openings Services Business Unit Manager leading day-to-day operations, sales, and accounting in HVAC. Ensuring safety, profitability, and compliance while managing a cohesive team in Orlando. 🏢 Orlando – Onsite ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support 🦅 H1B Visa Sponsor Business Unit Manager – Services, Commercial HVAC 🕒 May 19 Bernhard 1001 - 5000 ⚡ Energy Website LinkedIn All Job Openings Business Unit Manager leading the Services team in commercial HVAC solutions. Focus on maximizing profitability and ensuring operational excellence in the business unit. 🏢 Orlando – Onsite ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support 🦅 H1B Visa Sponsor View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs