Acorn Stairlifts, Inc.

Sales

• Greet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs
• Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach
• Conduct outbound calls to assigned leads to generate and confirm appointments
• Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed
• Assist with the execution of marketing campaigns and initiatives
• Maintain showroom presentation, cleanliness, and product readiness
• Accurately document customer interactions, appointments, and activities within the company’s CRM/database system
• Support management with administrative and operational tasks as required
• Adhere to all company policies, procedures, and safety standards
• Perform other duties as assigned to support business objectives.

In-Store Sales Associate

Customer Support

• Serve as the primary point of contact for customer and dealer inquiries
• Resolve customer concerns with professionalism and empathy
• Provide basic technical assistance and escalate complex issues
• Document customer interactions and complete incident reports
• Confirm service appointments and coordinate daily scheduling
• Assist customers with parts orders and service call scheduling
• Determine warranty coverage and support accurate invoicing or collections
• Identify recurring service issues and escalate when necessary
• Process RMAs and respond to voicemail and email support requests
• Follow all safety, security, and company procedures

In-Store Sales Associate

Customer Support Agent