Acorn Stairlifts, Inc.

Contracts Specialist

• Develop and manage VA and government contract business
• Build relationships with procurement officers and decision-makers
• Support full sales and contract lifecycle for mobility products
• Track VA sales opportunities and coordinate documentation/interactions

VA Contracts Specialist

IT Support

• Resolve advanced hardware, software, network, and system issues escalated from Level 1 and Level 2 support.
• Administer and maintain Microsoft Windows, Microsoft 365, Active Directory, user accounts, and system access.
• Monitor network performance, backups, security, and system availability.
• Install, configure, and maintain computers, software, and peripheral devices.
• Coordinate with third-party vendors for software implementation, support, and troubleshooting.
• Document technical solutions and maintain IT procedures.
• Mentor junior Help Desk technicians and assist with escalated support requests.
• Support IT projects, system upgrades, and technology improvements.
• Ensure compliance with company IT policies and security standards.

Help Desk Agent, Level 3

Agent

• Contacting existing customers to remind them to renew their annual service agreements
• Following up with customers who have outstanding balances
• Processing credit card and check payments over the phone
• Accurately documenting customer interactions, payments, and account updates
• Explaining service agreement coverage and plan limitations
• Creating service support tickets when needed
• Resolving payment issues and following up on outstanding accounts
• Meeting sales goals and key performance indicators (KPIs)
• Maintaining accurate records while adhering to company policies and procedures

Service Agreement Renewal Agent

Customer Support

• Greet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs
• Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach
• Conduct outbound calls to assigned leads to generate and confirm appointments
• Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed
• Assist with the execution of marketing campaigns and initiatives
• Maintain showroom presentation, cleanliness, and product readiness
• Accurately document customer interactions, appointments, and activities within the company’s CRM/database system
• Support management with administrative and operational tasks as required
• Adhere to all company policies, procedures, and safety standards
• Perform other duties as assigned to support business objectives

Customer Service Representative

Sales

• Greet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs
• Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach
• Conduct outbound calls to assigned leads to generate and confirm appointments
• Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed
• Assist with the execution of marketing campaigns and initiatives
• Maintain showroom presentation, cleanliness, and product readiness
• Accurately document customer interactions, appointments, and activities within the company’s CRM/database system
• Support management with administrative and operational tasks as required
• Adhere to all company policies, procedures, and safety standards
• Perform other duties as assigned to support business objectives.

VA Contracts Specialist

Help Desk Agent, Level 3

Service Agreement Renewal Agent

Customer Service Representative

Customer Service Representative

In-Store Sales Associate